Trusted Agent profile · Exeter
★★★★★
591 reviews across 2 platforms
Southernhay West, Exeter, EX1 1PR
Strutt and Parker's office in Exeter, at Southernhay West, is rated 4.5 out of 5 across 591 reviews on two platforms, including 146 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Strutt and Parker hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent
Gina Simpson (Barnet office) was the agent for our recent house purchase in Hertfordshire. Gina was excellent from start to finish. She was very efficient organising viewings and very responsive to questions. The process was challenging at times, but she always helped to move things along and to expedite the conveyancing process.
5/5
GoogleWe have recently exchanged on a purchase thanks to the graft and patience of Lloyd. It was a long process but throughout he remained prompt in answering queries, and was always there to offer support. He was incredibly helpful and efficient, provided first class service and is a true gent. - Thank you so much.
Hi Jonathan, thank you so much for your feedback. We will certainly pass your comments on to Lloyd. Best wishes, Strutt & Parker
5/5
TrustpilotWe bought our house from Strutt &…
We bought our house from Strutt & Parker, Salisbury. It wasn’t a straightforward sale - with many tricky obstacles. Despite all of this Fiona Pengelly navigated all of this professionally and fairly. Not what one would expect as the buyers. Thank you Fiona for all of your help and support in helping us buy our dream house.
5/5
GoogleWe purchased a house through Strutt& Parker and i was very impressed with how efficient and professional everyone was. We dealt mostly with Isabel Clifton who was very professional, helpful and always on hand to answer any queries. I would definitely recommend them.
Hi Michaela, thank you for your review! We are so glad you had a great experience with our Exeter team and we will make sure to pass your comments on to them. Best wishes, Strutt & Parker
5/5
TrustpilotGreat Agency
Victoria was great all the way through our purchase, wouldn't hesitate to recommend this agency. Thank you for great communication and your professionalism throughout.
5/5
TrustpilotExcellent throughout
Our whole experience of working with Fiona and the team at this office was fantastic. We bought our house through Strutt & Parker in Salisbury. The most impressive part was the excellent communication throughout. Our purchase was handled excellently from start to finish and Fiona was a pleasure to work with. Thank you S&P.
5/5
TrustpilotSuccessful property sale
From the outset we received regular and professional advice and assistance from the staff in Norwich. Prospective buyers were vetted as far as possible before being invited to view the property and we only had one “time waster”. The staff showed good knowledge, persistence and patience in dealing with a seemingly interminable series of extraordinary queries posed by the buyer, and without their assistance the sale would not have gone through. I have no hesitation in recommending this company to anyone wishing to sell, or buy, a property.
5/5
TrustpilotI wish to commend Strutt and Parker of…
I wish to commend Strutt and Parker of Norwich for their excellent service. Ian Barnaby-Parsons was friendly and supportive. The house was beautifully represented and i still have remarks on the quality of the vitrtual reality video. It really did give people a great impression of my house. Everyone was delightful in the Norwich office and I thank Ian unreservedly!
5/5
TrustpilotGina & Rosanne were fantastic…
Gina & Rosanne were fantastic throughout the whole process of purchasing a new home and selling our property. The process was challenging towards the end but Gina worked very hard to make everything work. We have settled in at the new home and it’s fantastic. Thank you Strutt & Parker.
5/5
GoogleIn the current difficult market Isabel Clifton at Strutt & Parker took just a month to generate a successful offer for our home in St. Leonards. The icing on the cake was the journey from offer to exchange of contracts which took just 3 weeks, including a full survey and a mortgage application.
Hi Philip, thank you so much for your feedback. We will certainly pass your comments on to Isabel. Best wishes, Strutt & Parker
5/5
TrustpilotHighly Recommended
Gina was a pleasure to work with, the sale of our property became a real partnership. She was friendly and professional throughout the whole process and was very well informed about our property. She was 100% committed to selling our house and never gave up. We would absolutely recommend her to any family of friends.
1/5
TrustpilotThis company ROBBED us
This company ROBBED us. The Solicitors are complicit in taking advantage of pensioners. Do not trust them, The owner Anne Macdonald who is wealthy and owns a hotel took the stove that was advertised in the brochure. She stripped off mirrors in the bathrooms leaving exposed hot wires. Such greed on the part of owner and solicitors is disgusting. We are trying to go to the police because no one will correct this and undisclosed roof issues, mold, and numerous lies. If anyone can help us on how to proceed we would appreciate. In addition we paid $40,000 over asking and we feel violated like being raped. The greed is astounding. They all drive fancy cars and lie to your face. Avoid Suzanne Moss and Kerry Grant because they will not get back to you to help return a stove in their brochure and the mold is making us sick. Avoid at all costs. I hope we can get arbitration but the greed is so deep. Sad.
5/5
TrustpilotGreat service
We recently bought a property in the Sevenoaks area with Strutt and Parker. Victoria helped us with the process from the initial viewing to sale. She was attentive, thoughtful about our needs and always followed up on requests and tasks in a timely fashion. Above all, we really appreciated Victoria’s calm, professional manner when negotiating some challenging issues to make sure we had a successful completion. We would recommend buying a property through the Sevenoaks office.
5/5
TrustpilotVictoria Rose was great to work with
Victoria Rose was great to work with, regularly updated us on progress and chased things up on our behalf. We have been impressed at how organised strutt and Parker were in terms of organising viewings, grouping them for convenience and following up on queries raised in viewings. I would recommend strutt and Parker.
5/5
GoogleIsabel is constantly on it, she replies quickly every time, thorough and very professional.
5/5
TrustpilotMy experience with Strutt and Parker
My experience while working with Strutt and Parker was a fast and seamless one. The agent I was working with (Fai Nesari) was attentive to my needs and was quick and clear with her responses. She made the process of searching for properties very easy. Once again thank you Fai!
5/5
TrustpilotHARPENDEN OFFICE
HARPENDEN OFFICE The team at Harpenden were excellent. Sally, Katherine and Lyn were very helpful and professional. They worked extremely hard to sell our house, negotiating a good price and I'd highly recommend them to anyone thinking about selling their property in the area. Thanks to you all for your hard work.
5/5
TrustpilotExemplary client focus from the…
Exemplary client focus from the Salisbury office. Many thanks to Sarah for her team leadership and advice, Harry for handling the sale so well and Natalie for excellent administration. A pleasure to deal with.
1/5
TrustpilotAvoid the St Albans branch- rude and offhand
Ignore my username on this- I should rebrand to Unhappy Customer! The St Albans branch are terrible. The agent we dealt with was late, rude and offhand and not transparent with what was happening with the offer process (we are looking to both buy and sell). We are currently reconsidering agents to sell our house and on the basis of our experience will never work with Strutt and Parker. Apalling.
We're sorry to read of your disappointment. Please do contact me so that we can discuss the matter and I can provide you with our Complaints Handling Procedure.
5/5
TrustpilotStrutt & Parker are brilliant!
Strutt & Parker are brilliant - in particular Andrew Harwood and the team. I could not fault their professionalism, knowledge and expertise. The viewings at our property were always very accommodating and done with a smile! Their attention to detail is spot on. I hope to do business again in the future!
1/5
TrustpilotViewed a property with them and offered…
Viewed a property with them and offered in writing as requested after the appointment. Didn’t hear anything back for a few days so called to chase and to be told another offer was accepted. I wasn’t called to ask if I wanted to increase my offer which I would have done to the asking price or even over asking price.The viewing assistant said on the appointment the house will be redecorated before move in and to make sure we put that down on the offer which we did. When I called them to check on my offer they said they have gone with another offer because they didn’t want it painted. (We didn’t request this but the agent said it would be so we wrote it down)They sound absolutely clueless on the phones and obviously don’t communicate or know how to work for their landlords or they could have got more money from me.Told the lady I wouldn’t rent from them ever after this first experience with them all I can say very disappointing for a ‘well known’ agent in the area.
5/5
TrustpilotMy experience with Ed over my property…
My experience with Ed over my property in Kent was unbelievably and he better potential clients very well, so much so the first client he showed bought my property which we were very impressed with. He was incredibly professional and handle everything with care.
5/5
GoogleAn uplifting and pleasant experience, from start to finish (yes I am talking estate agents!). At all times truely professional, dedicated, polite, communicative and honest. Strutt & Parker did everything that was needed and more, just like they said they would. No hestitation on 5 stars review, especially for Tom.
Hi Richard, many thanks for your review! Kind regards, Strutt & Parker
5/5
TrustpilotThoroughly professional and courteous
We negotiated against Tom Parsons from Strutt & Parker's Fulham Office for the purchase of our house. Whilst we were the buyers and he represented his clients in full, we always felt that Tom was professional, forthright and transparent throughout the process. We would use him for the sale of our house.
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Tell us what you need and we'll put you in touch. Strutt and Parker hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
