Trusted Agent profile
★★★★★
709 reviews across 2 platforms
Gypsy Hill Lane, Exeter EX1 3RJ
Linden Homes South West's Exeter office at Gypsy Hill Lane is rated 2.4 out of 5 across 709 reviews on two platforms, including 7 Google reviews rated 4.1. The 702 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
5/5
TrustpilotDamien
Damien, was very friendly, easy going and made me feel very comfortable, was very knowledgeable of the development and options, was more than happy to show me around without an appointment. Thank you
Helen, We're so glad to hear you had such a positive experience! It's wonderful that our team member was so helpful and knowledgeable. We appreciate your kind words. Kind Regards, Marcus Linden Homes
5/5
TrustpilotFriendly staff.
William took the time to explain and show the plot and show home. Very friendly and approachable.
Hi Miss NOSHEEN RAZA, We're so glad to hear our team provided such a helpful and friendly experience. We appreciate your kind words! Kind Regards, Marcus Linden Homes
5/5
TrustpilotWe had a great experience with Andrea…
We had a great experience with Andrea at the Priors Hall development for Linden Homes.
Hi Derek, Thank you for taking the time to share your experience. We’re delighted to hear that Andrea made such a positive impression during your visit to Priors Hall. Providing knowledgeable, friendly and supportive guidance is something we pride ourselves on, and it’s wonderful to know Andrea helped make the process feel relaxed and straightforward. We’ll be sure to pass on your kind feedback. Thank you for recommending Linden Homes, and we wish you all the best with your home-buying journey. Kind Regards, Marcus Linden Homes
5/5
TrustpilotReally helpful and really helped with…
Really helpful and really helped with giving us options of different properties within our budget thanks again
Hi Richard, We're so happy to hear we could help you find options within your budget. We appreciate your kind words! Kind Regards, Marcus Linden Homes
5/5
TrustpilotGreat experience with Andrea
Great experience with Andrea. She explained clearly how home exchange worked, how upgrades worked and gave us a knowledgable tour of the show homes. She also followed up with further information for us to consider that helps us in making decision towards buying a new home.
Hi Zul, We're happy to hear that you had a great experience. It's wonderful that the information about home exchange and the tour were helpful. We appreciate you taking the time to share your feedback and are glad the follow-up information is useful for your decision. Kind Regards, Marcus Linden Homes
4/5
TrustpilotGreat Experience
Our sales rep, Hannah, was excellent. She was friendly and very helpful, always accommodating.
Hi Anon, We're delighted to hear that our team provided you with such a positive experience. It's wonderful to know that you found our sales representative friendly and accommodating, and that our administrative support was efficient. Kind Regards, Marcus Linden Homes
4/5
TrustpilotOur new home
We recently bought our new house from Linden homes. This is a retirement home for us and we would like to share our experience with you. The negatives.We were not too impressed by the build quality as we have had more than our fair share of problems since we moved in, the standard of some of the interior work left a lot to be desired. Problems aside from the expected snaggings that come with buying a new build. At this point we would have been looking at a two star review. The positives. We have now been in for nine months and thankfully all the problems we have reported thus far have been dealt with in a timely manner.Rachael, Andy and Hannah in the Sales team were particularly helpful and supportive with issues we encountered along the way.Everyone we have had dealings with on site have been helpful and good to deal with.Thank you to Tracey and the customer care team in the office answering the phones, dealing with our requests and responding to emails promptly.Fiona is particularly instrumental in overseeing the work which needed doing. She is very keen to let us know how things are progressing which we really appreciate.The Customer Care team and others who have visited to carry out remedial work have also been good and see that issues are resolved.
5/5
TrustpilotGreat site and amazing experience…
Great site and amazing experience getting well detailed information from the sales rep. Thank you
Hi Temi, We're so glad you had a great experience and found our sales representative helpful. We appreciate your kind words! Kind Regards, Marcus Linden Homes
5/5
TrustpilotInformation was conveyed in a constructive way. Inf
Information was conveyed in a well constructed way.
Hi Jeff, We're happy to hear that the information was presented effectively. Thank you for your positive feedback we appreciate it . Kind Regards, Marcus Linden Homes
1/5
TrustpilotWrong buyer name in system
Cannot believe a so call 5 star, the reservation system for my document prepare is incorrect for the buyer name and reported to them, make a change with the same mistake. It is just so funny to see something like this when I have already mention my surname and first name is the email to them.
1/5
TrustpilotWe are mid-way through purchasing a…
We are mid-way through purchasing a home with Lindens.
Hi Bradley, Thank you for taking the time to share your feedback. We appreciate that purchasing your first home is one of the most significant commitments you will make, and it is disappointing to read that aspects of your experience have left you feeling frustrated and unsupported. We understand your concerns relate not only to elements of the purchasing process itself, but also to the way those concerns have been handled and communicated. We recognise how important it is for customers to feel listened to and confident that their queries are being fully considered throughout their homebuying journey. We note that you remain in contact with the regional team regarding the matters you have raised, and we trust this dialogue will provide the appropriate opportunity to continue those discussions and address any outstanding concerns. Whilst we appreciate your wider comments, it is pleasing to see your recognition of Denise and Lesley at Parkgate, and we will ensure your feedback is shared with them. Thank you again for sharing your experience. Feedback of this nature is important as it helps us continually review and improve the service we provide to our customers. Kind Regards, Marcus Linden Homes
5/5
TrustpilotLove our home
We brought a fletcher linden home at falfield grange the site was finished this was the last house pretty much ready to go. Sales team were brilliant always had someone to get in contract with. (Becci was fantastic) We have had a few snags since moving in which is to be expected from a new home. We did have a leak from the hot water tank which we were not impressed with but things happen. The customer service team were brilliant got someone out straight away, Hayley, Shaunagh & April such lovely people friendly on the phone really understand where your coming from, they have made sure someone has booked work in to sort the snags straight away so we can not complain at that. David the site manager who came down from the brockworth site to help sort some snags has been fantastic, always in contact with me checking things have been sorted. We love the small housing estate we live on the views are fantastic. The size of the house we got we paid a very good price for it considering what else is around. The only negative review I would give is the garden not being very level and bumpy, patio slabs very basic only a few put down.
5/5
TrustpilotThe sales team were very helpful and…
The sales team were very helpful and responsive
Hi Pauline, We are so pleased to hear that our sales team provided you with such helpful and responsive service. Your positive feedback is truly appreciated. Kind Regards, Marcus Linden Homes
1/5
TrustpilotYou will realise snag list is so high once you bought the house and they would not rectify them
I bought a 4bed show home in shinfield Medows in 2018. When I first got the keys , I realised bath shower curtain is missing. They have taken it to fix it to different house. There was a big snag list including tiles not fixed properly, bath, door frames, kitchen cupboards wrongly fit. You wouldn’t believe how bad the house was. I was waiting for so long them to rectify it. Time to time someone come and they would say they have brought the wrong door or it is a too much of big job. They have to come again. Still they have not rectified anything in to 5 years from buying the house. They will only be nice till you buy the house.
5/5
TrustpilotDenise very helpful and knowledgeable…
Denise very helpful and knowledgeable 5stars
Hi Roy, We're so glad to hear that our team member provided such helpful and knowledgeable assistance. We appreciate your kind words! Kind Regards, Marcus Linden Homes
1/5
TrustpilotBrefunde aware
Be aware. Read small print. My wife and i put a deposit of £99. Down on a house. Thought that was the one for us. But didnt no less then 24hrs,we changed our minds, that was a month ago, just found out, they dont give refunds only on a £1000 a £100 isent much to them with cost of living you would think as a good conpany they would give you your money back. So make sure you dont hand, a deposit over unless you are a 100% sure. Your lose it descusting. These companys take it very qwick thoe. Thanks Lindin Mark Jordan.
5/5
Trustpilotsales enquiry
very helpful sales person, knowledgeable
Hi Mr Cooper, We're so glad to hear our salesperson was helpful and knowledgeable. We appreciate your kind words. Kind Regards, Marcus Linden Homes
5/5
TrustpilotThe way I was served
Hi Johnwealth, We appreciate you taking the time to share your feedback with us. We're glad to hear about your experience. Kind Regards, Marcus Linden Homes
5/5
TrustpilotRodhri was a pleasure to meet
Rodhri was a pleasure to meet. Really informative and helped me gain a real understanding of the development.
5/5
TrustpilotPleasley view dream home!
Buying our linden home was so peacefully easy! We was showed 2 styles that were exactly what we was looking for.
Hi Katie, We're happy to hear that buying your new home was a peacefully easy experience! It's great to know that you found the perfect style and fell in love with it. We appreciate your kind words about our friendly team and the beautiful finish of your home. We're so glad you enjoyed choosing your kitchen, flooring, and tiles. It's wonderful that the few minor snags were sorted quickly. Thank you for mentioning the team members who helped you along the way; we appreciate your feedback! Kind Regards, Marcus Linden Homes
5/5
TrustpilotThe presentation
The presentation by agent was excellent.
Hi Mr. Narendar Mistry, We're so glad you appreciated our agent's presentation and the property's quality. We understand the location wasn't ideal for your needs. Kind Regards, Marcus Linden Homes
5/5
TrustpilotFabulous experience with Linden Homes!
Fabulous experience with Linden Homes! I bought a flat on their Spinnaker development and right from the start was very impressed. Gareth and the sales team were very efficient and the completion took place exactly on time. The aftercare from the site team, especially Mark the site manager was extremely good and the couple of snags I had were fixed very quickly. The quality of build was also very good. I would defer recommend Linden Homes as a good developer to buy from.
5/5
TrustpilotA wonderful experience with Linden Homes
I have just moved into my new home with Linden Homes at Crowborough in East Sussex. I have a wonderful experience. The Sales office team -Samantha Carey and Sharon Haycock are helpful, knowledgeable and patient.Excellent after sales service, the site manager Rob Cole and his team are very professional, outstanding and friendly. All snags of my new home have been sorted efficiently and promptly.I am extremely delighted. Thank you to all of the Linden team. Eric
5/5
TrustpilotReally pleased we chose Linden Homes !! :-)
Recently Bought the House from Linden Homes ,Brindley Edge Coventry and we were really pleased with the overall process .Both Carole & Leah did everything within their remit to make our home buying and related process so smooth and very really helpful to say the least.They ensured throughout the process that we were being looked after.Even after the Move-in Date the site manager Vez/Denis ensured we did not encounter any major issues and any initial snags post-Move in were rectified in a matter of days .Denis even went out of his way to support with any non-snag issues we raised and was happy to help anytime .Same goes for the workmen around the area who till date offer help /support and ask if we have settling in well which is a really kind and welcoming Gesture.The build quality of the new build is of really good quality going by our experience of being a 2nd time New build owner.The building works on site are still going but the builders make sure the area is kept clean and we are well informed of any upcoming works if it could be disruptive in regards to traffic/noise etc.Overall really happy with Linden homes on the whole and would highly recommend them to anyone for their amazing support/customer services and quality of build.Thanks Guys ! you are doing a brilliant Job :-)Soniya & Vip
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Linden Homes South West's Exeter office has 709 reviews across two platforms: 7 on Google, 702 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Linden Homes South West is rated 2.4 out of 5 across all 709 reviews, and 4.1 out of 5 on Google from 7 reviews, checked 9 October 2026.
Linden Homes South West, Gypsy Hill Lane, Exeter EX1 3RJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
