1/5
TrustpilotUnacceptable lack of service
Unacceptable lack of service, only interested in stealing money from people. If ever moving into a property and you find LSH as management company, avoid it, untrustworthy, dishonest scum
Trusted Agent profile
Lambert Smith Hampton Exeter reviews
★★★★★
58 reviews across 2 platforms
Sterling Court, 16 Dix's Field, Exeter, EX1 1QA
Lambert Smith Hampton's Exeter office at Sterling Court is rated 1.4 out of 5 across 58 reviews on two platforms, including 6 Google reviews rated 3.5.
Reviews
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAbsolute shambles
Absolute shambles! In process of selling house, spent £500 for a maintenance pack and they can't respond to enquiries. My solicitor keeps chasing them for a response and due to the delays the chain is on the verge of breaking. 5 months on and praying for a miracle! Total waste of time!!!!!!! Why can they not respond to a simple enquiry????
4/5
TrustpilotService charge
I contacted LSH to make a payment. I was dealt with quickly and courteously by Sophie Drury who sent over all the paperwork I needed.
1/5
TrustpilotI'm a leaseholder and after getting the…
I'm a leaseholder and after getting the invoices from hlm property management can see charges for 175 a time for paint work from this company that they didn't do. Not surprising to further find out the companies are connected. Do not trust this company they make us pay for a cleaning who dosent clean. Making the property lose value by not repairing the roof. We are currently getting help from the coucil to implement an order they sort out rats in the pipe work.
1/5
TrustpilotFareham Branch is a disaster zone
Fareham Branch is a disaster zone with the Regional Head Residential (T.R) having a severe case of email phobia and ignorance. Fareham is not a professional office and lacks integrity. I would avoid them at all costs.
5/5
TrustpilotShannon has been amazing in dealing…
Shannon has been amazing in dealing with me and has been very empathetic of my situation and her service has been amazing. I highly commend her for her services and she’s been a credit to the company
1/5
TrustpilotArdingly Court, Leicester
Hannah, I think my flat is in the same building. I concur on everything you have said. We need to get a residents group together. I haven't seen a property manager since 2005.
1/5
TrustpilotHow on earth they are finalists for…
How on earth they are finalists for property managers of the year is beyond me.
1/5
TrustpilotNot interested in working with the community.
This company manage commercial shopping malls around the UK. We have one of theirs in Newton Mearns near Glasgow 'The Avenues'. Their only interest is in their shareholders, and they don't even do a good job of that. They don't work with the communities around their malls and actively block members of the immediate community from advertising community events on their noticeboards. The manager of The Avenues Shopping Centre has an obvious need to control, so fits right in to this company. Not a good look from a Community perspective.
1/5
TrustpilotA3 ?Lambert smith Hampton were…
A3 ?Lambert smith Hampton were appointed by my mother in laws insurer Zurich after a recent flood claim
1/5
TrustpilotFraudulent front of house for IBidder auctions
Just taken part in an online auction for plastic crates in Bideford Devon through Ibidder on behalf of Lambert Smith Hampton. (video Available).On the first occasion mine was the winning bid at 280.00 plus costs. Time had expired and mine was the winning bid...however another 10 mins was added to the auction.I became suspicious so began video and bidding...It happened again !!Clearly the auction is being run on an illegal system.Stay clear of these con artists.
1/5
TrustpilotWhy isn't there a No Star rating?
The only reason I gave them one star is because you can't give none. My flat has lost £175K value under their care.
1/5
TrustpilotI am writing to share my disappointing…
I am writing to share my disappointing experience with Laura Garner-Currie and Lambert Smith Hampton in Sheffield. Unfortunately, my interactions with this team have been marked by poor communication and unprofessionalism, which have left me feeling extremely dissatisfied.
1/5
TrustpilotFareham Branch is not very good at all.
Fareham Branch is not very good I'm afraid to say. Tim appears to have an email-phobia.
1/5
TrustpilotChasing me for fees for a property I…
Chasing me for fees for a property I sold 3 months ago, despite them telling me what I needed to pay as part of the ridiculously expensive management pack from them and HLM property. Shambles, said would call me and then claimed my phone wasn’t taking calls, got pretty much zero response unless I emailed the managers and never got through on the phone.
1/5
GoogleThey don't answer queries about properties.
1/5
TrustpilotTotal incompetence
The incompetence, misplaced promises and just complete lack of care from these people is unreal.
1/5
TrustpilotI would go lower if i could
1/5
TrustpilotI wouldn’t even put 1 star
I wouldn’t even put 1 star, but I had to put a rating to be able to go forward.
1/5
TrustpilotLiar!
CAUTION! DO NOT BUY FROM THEIR AUCTION!Extremely disappointed! Do not use their 574.co.uk auction services! All they want is just take your services charge, nothing else! You won't get the thing even though you win the auction! But you still need to pay their so call admin fee! Absolutely Irresponsible! Don't waste your money and time on them!
1/5
TrustpilotVery bad customer service.
LSH are the managing agent for my block of apartments. They supply no communication and do not respond to mine or my neighbours simple queries. They are being paid by us residents but have no respect for them. It is bad practice and very disappointing from such a large organisation. I wouldn't recommend them to anyone.
1/5
TrustpilotShould this company still be allowed to trade?
Reported to The Royal Institute Of Chartered Surveyors.Reported to The Property Ombudsman.
1/5
TrustpilotThey have never turned up for viewing…
They have never turned up for viewing and no response for the offer I made. I wonder if they pre-arrange the buyers for a commission.
5/5
TrustpilotChloe Hendrick ..... You’re a star ⭐️
Cheers Chloe Hendrick
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Lambert Smith Hampton Exeter
How many reviews does Lambert Smith Hampton Exeter have?
Lambert Smith Hampton's Exeter office has 58 reviews across two platforms: 6 on Google, 52 on Trustpilot (across the whole business).
What is Lambert Smith Hampton Exeter's rating?
Lambert Smith Hampton Exeter is rated 1.4 out of 5 across all 58 reviews, and 3.5 out of 5 on Google from 6 reviews.
Where is Lambert Smith Hampton's Exeter office?
Lambert Smith Hampton Exeter, Sterling Court, 16 Dix's Field, Exeter, EX1 1QA.
