Trusted Agent profile · Evesham
★★★★★
2,074 reviews across 3 platforms
23 High Street, Evesham, WR11 4DH
Reeds Rains Lettings's office in Evesham, at 23 High Street, is rated 3.8 out of 5 across 2,074 reviews on three platforms, including 156 Google reviews rated 4.7.
Every review we hold for the Evesham office, from every platform, shown as written. First names only.
5/5
TrustpilotFreindly helpful service…
Staff very freindly and helpful have kept us up to date with things. Never too much trouble even when i was phoning quite regularly no one made you feel like you were a nuisance , they seem to understand the stress of moving . Would highly recommend reeds rains
1/5
TrustpilotWhat an absolute joke
What an absolute joke they are sold house quick but took 7 months to complete. They always had an excuse . Never there fault When rang up to chase they was just about to do it ? Never kept me upto date . Never rang back when supposed too
Hi Carl, sorry to read your review. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
5/5
TrustpilotGreat service and professionalism.
It was a great experience dealing with Reeds Rains. I just landed in UK and I struggled a lot in finding a place as per my need, but special call out to Gurdit for his attitude and professionalism to make this deal for me. I dealt with Many agents before when I was here last time but Team Reeds Rains is best in every aspect be it responding to calls, emails and top class service. Thank you Gurdit and Team, much appreciated.
1/5
TrustpilotDon't pay any holding deposit until…
Don't pay any holding deposit until when they say, think and make sure the property is correct. they will not return you deposit and talk to you with no respect.Alex from Stoke on Trent is the worst person to deal with and he is manager of branches in stoke.
Hi Abdul, I’m so sorry you have had a bad experience with us. We aim to provide satisfactory service at all times. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
4/5
TrustpilotJennifer goes above and beyond
Jennifer is so helpful. Nothing is too much trouble for her. Very efficientAlways keeping us updated with the property.
We're delighted to hear about your positive experience. It's wonderful to know that you found Jennifer so helpful and efficient. We appreciate your kind words and will share your feedback with her.
5/5
GoogleTrying to sell a house can be stressful under normal circumstances. Trying to sell during a pandemic.......but thanks to Jeremy and his team my stress levels were kept to minimum. They helped me deal with buyers solicitors endless questions. I never felt I was a nuisance and could call anytime. Highly recommend. Thank you so much to you all.PositiveResponsiveness, Professionalism
Thank you very much for your feedback. We are so pleased that the sale has gone through in these very difficult times.
5/5
GoogleA big thank you to everyone at Reeds Rains, especially Jeremey and Jack. Very polite and also professional. As first time buyers it can feel daunting buying a house with so many questions but no question was silly to ask and they were all answered in great detail. Very professional and would highly recommend especially in these uncertain times!PositiveResponsiveness, Professionalism
Thank you for your kind words. You have bought a lovely house and we are sure you will be very happy there.
5/5
TrustpilotMy Initial Call with Lucy was warm and…
My Initial Call with Lucy was warm and welcoming, she was able to accommodate myself for a viewing soon as due to my work schedule, ever since Lucy has followed up and has been nothing but above and beyond for myself and my wife, she has kept us in the loop from start to finish I would definitely highly recommend anyone to approach Lucy as I am confident that you will receive the highest level of service that we have received I am grateful for the fast and efficient process to renting my home. Once again perfect service from Lucy and the team.
5/5
TrustpilotBest lettings agents in the area - Gosforth
The staff at reeds rains Gosforth couldn't have made our renting experience any easier. From the viewing all the way up until us moving into the property they have been helpful in anyway they could, even down to recommending companies to help us move with us not being from the area. Big shout out to Phil and Kirsty!
1/5
TrustpilotPoor service, Beautiful properties
I rented a lovely property though Reid Raines for nearly two years with no issues with payment from myside. Me and my partner purchased our first mortgage and vacated the property in December 16th 2022 in line with our contract with all payments made to the penny. We are now on the 24th Jan 2023 and I am still chasing my deposit down which my landlord paid back the full amount to Reid Raines. The issue is no fault of my own but an admin issue between the deposit company and the estate agents not responding to each other. Sue is a manager at the Liverpool branch who often sighs down the phone and talks with an aggressive tone when asked for updates. I work in the customer service industry in a senior management position so I know how to communicate professionally which Reid Raines maybe need some top up training on. I have since paid the £25 same day bank transfer as I felt it money well spent not having to communicate with this estate agents again.Although I understand sometimes people may not be having the best day - my experience with Reid Raines is unprofessional and I seemed like I was bothering them by calling and speaking politely. They offer beautiful properties with a unprofessional service which his a shame but hopefully they can improve. 2/10
5/5
TrustpilotHillsborough branch
Had an appointment with the mortgage advisor, Joe at hillsborough branch. Absolutely brilliant experience. Joe was lovely and so helpful. The entire team were lovely and could tell it was a nice work environment. The team was so good at communicating with me and my boyfriend so we was always up to date with everything. Would highly recommend.
2/5
TrustpilotWhen the going got tough, the manager went AWOL
This is in reference to the Rye Branch.All started well with my intended property purchase, but I was to learn I made a big mistake in using their recommended company of conveyancing solicitors.When the latter proved to be simply appalling, the branch manager decided to go AWOL. No attempt was made to retrieve the situation or to contact me.That was the end of the potential sale. So very disappointing.
1/5
TrustpilotWhy do we still need Estate Agents in 2024?
Apparently this estate agent can only sell houses during THIER opening times. How ridiculous. All they need to do is contact the seller to ask if they are happy to undertake a viewing after work, around 5-6pm. If the seller is not happy with that, fine, I'll respect their wishes and find another property. My wife and I are registered with them and we've already viewed another property where the vendor showed us round. Don't the majority of people who want to buy a house work for a living? I thought estate agents had modernised their practices but Reeds Rains still seem stuck in the 80s.
Hi Zahid,Sorry for your review - we would like to investigate your issue further. You will receive a request for more information from Trustpilot. Regards,Reeds Rains
5/5
TrustpilotSale Office went above and beyond
Sale Office went above and beyond. Will most definitely be recommending RR in the future. Thank you
We are so glad to hear that you had a positive experience with our sales team. We strive to provide excellent customer service and appreciate your kind words.
5/5
GoogleI would definitely recommend Reeds Rains, especially George who was very polite showing us around the property, unlike any other estate agent, he had time to talk us though the whole house properly an made you feel very welcome, an when making a deal Reeds Rains were very responsive and got back to us straight away 5stars*****PositiveResponsiveness, Professionalism
Thank you for your comments about George and your viewing with him.
5/5
TrustpilotGreat experience
Simon and Kurtis made the selling of our home very straightforward. Easy to contact and no question ever too small.
We're thrilled to hear about your positive experience! It sounds like Simon and Kurtis provided exceptional service, making the process smooth and stress-free. We appreciate your kind words and are happy to hear you felt comfortable reaching out with any questions.
5/5
TrustpilotVery helpful and friendly agency with a…
Very helpful and friendly agency with a very good knowledge of Rye.
We truly appreciate your kind words about our agency and our knowledge of Rye. Regards, Reeds Rains
5/5
TrustpilotFriendly and approachable team
Friendly and approachable team, kept us fully informed all the way along. Very professional
We're happy to hear our team was friendly and kept you informed. Thank you for your kind words! Regards, Reeds Rains
5/5
TrustpilotExcellent services
Excellent services, e.g. friendly and helpful staff, the responses speed were quick and knowledgeable.
We're so glad you enjoyed our friendly, helpful staff and quick, knowledgeable responses. Thank you! Regards, Reeds Rains
1/5
TrustpilotRude
Rude, degrading staff. Not helpful at all very judgmental and cocky. Would never ever like to sell my house or buy a house from them. Andrew was fabulous everyone else just total discussing rude behaviour, no empathy and just rude.
Hi Sarah,Very sorry to read your review. We would like to look into this further so we will be sending you a request for more information that will come directly from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotPOOR ESTATE AGENT
We used Reeds Rains selby north yorkshire to sell our bungalow , things were ok ( allthough we had to do all the chasing up on viewings and despite telling the manager not happy with the service or the lack of it nothing changed ) upto selling but once we had a buyer the manager lost all interest , no updates with how things were progressing and not even a thank you once they got paid quite a large sum of money . definitely will never use them again .
Hi David, Thank you for your review, and I'm sorry that this is how you feel. I cannot agree with your comments around lack of feedback for your viewings as we had multiple customers viewings on your property and I can see notes on every viewing where the staff were chasing and collecting and giving feedback to you. I also do not agree with your loss of interest comment either. I, personally, helped negotiate the offer, achieving £14,000 above the asking price as well as running through information, looking at floorplans and discussing the property you wished to purchase (not being sold via Reeds Rains). During the progression of your sale, I had numerous conversations with you, including when your buyers had lost their purchaser, and I understood from the buyers you had exchanged numbers. At the exchange and competition stage we would normally receive all keys and would thank you for being a customer however, with you having exchanged numbers, and agreeing with the buyers you would meet them to hand keys over directly, we were left out of this stage. So I will thank you for being a customer, I'm happy we helped you buy and sell and buy again, I hope you enjoy your new house and hopefully our paths cross again.Regards,Reeds Rains Selby
4/5
GoogleJeremy came to our house and was very professional. He told me, his job was to sell my house and get us, into the house what we viewed and fell in love with.... He and his team did exactly that. Whenever we phoned with any concerns, the recieving end was answered by Julie, who was always pleasant, helpful and if she didn't have answer straight away, would always got back to us when she did. Keep it up Reeds Rains
Thank you for your kind words. We are so pleased you have moved into the perfect house - enjoy.
5/5
TrustpilotDean was very professional and…
Dean was very professional and accommodating, and took the extra mile to fit us in.
We're delighted to hear about your positive experience. We appreciate your kind words about Dean's professionalism and willingness to go the extra mile. We strive to provide excellent service, and we're glad that Dean was able to meet your needs.
1/5
TrustpilotAbsolute rubbish. Do not use Reeds Reins Ossett
Absolute rubbish. I don’t recommend. I’m in the process of selling. It’s been a total frustration & I feel very badly let down by the staff at Reeds Reins Ossett. I have no idea what they are doing for their commission as it’s always me that’s chasing & trying to get things moving, I’m always getting the answer machine & I very rarely get calls back. It would be a very big review if I went into the nitty gritty of the problems due to their lack of effort. Communication is RUBBISH, the worst of any company I have ever dealt with. They didn’t keep on top of our first sale & we lost alot of time because of them. The second sale is on with & again they haven’t done anything. We’re 3 months into a sale that was supposed to take a month & it’s because they don’t chase things up or communicate with you. I complained by email to the manager laying out their negligence with the first sale. One of the members of staff agreed with my comments on the phone but the manager never responded. I rang twice for a response to my email…nothing. I’ve screenshot all the calls & you can see from my call log that they don’t get back to you. I emailed asking for a response to my complaint & it wasn’t barely a response just a couple of lines of nothing. I’m so so frustrated & fed up of doing all the leg work myself. Very disappointed. I was about to pull out of the sale & move somewhere else as I’d had enough & then they finally did something, however since then I’ve had nothing & yet again I’ve had to chase.
Hi Victoria,Sorry to read your review. Your feedback is extremely important to us. We want to look into this matter further, we will send you a request for more information directly via Trustpilot.Regards,Reeds Rains
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