Trusted Agent profile · Essex

NU living Essex reviews

3.4

★★★★★

21 reviews across 2 platforms

Beechwood Marketing Suite, The Fryth/Beeleigh East, Basildon, Essex, SS14 2RR

NU living's office in Essex, at Beechwood Marketing Suite, is rated 3.4 out of 5 across 21 reviews on two platforms, including 19 Google reviews rated 3.7.

3.7 / 5

Reviews on Google

This office

1.0 / 5

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Essex office, from every platform, shown as written. First names only.

1/5

Google

If I could give this company a ZERO STAR, I WOULD definitely. For those people who are planning to have their first mortgage and interested on purchasing a property at NU living, please STAY AWAY FROM THIS COMPANY at all cost. We have been waiting for nearly 2 YEARS for our house in Beechwood Basildon and still our house is nowhere yet to be finished as of this writing. They have given us multiple completion dates of the house but always ends up being pushed to a later date because of endless reasons. They will say they are working hard to maintain the completion of the houses on their proposed schedule but very few people work consistently everyday to compete the houses when we go and check the site everyday. Hence, endless delays happens AT THE EXPENSE OF LOSING OUR HELP TO BUY because we are near to the HTB deadline. I swear, I will sue this company for its gross incompetence should i lose my HTB. I have been sending numerous emails asking for an update but they seldomly respond. My definition of this company? HORRENDOUS CUSTOMER SERVICE & INCOMPETENT HOME DEVELOPER.

Arron · 26 March 2023

Agent replied · 25 August 2024

Dear Arron, We are sorry to hear this. We have received your complaint from the Swan Improvement Team and will come back to you within 14 days as per the policy. Kind Regards, The NU living Team.

5/5

Google

What an exciting, quirky new development for good old Basildon! I really love the design of all the new offerings and with the help to buy scheme it seems like a no brained for those who may only have a small deposit. The homes are so spacious, lots of storage and seems you get a lot for your money.

Donna · 16 April 2022

Agent replied · 25 August 2024

Thank you for taking the time to leave us such a brilliant review Donna. We are so pleased you had an enjoyable experience with us.

1/5

Google

Absolutely shocking. Would give 1 star if possible. Shoddy work if you would like to read on. We moved in, in July and had to wait till October for our garden due to building work behind us which is fair enough but then they come along and install something so terrible that I can’t let my daughter play on. The garden levels are all different and please bear in mind this is a new build site so I could be levelled. The left hand side is fine then the right side of the garden is higher than the patio which will cause flooding. Then the drains are different level to the grass, instant trip hazard. Then there is mould on the grass says after it was layed which I was told to leave by the site now causing bald patches. After reporting this in October and being pushed pillar to post I finally got a response 45 yes 45 days later to be told it’s fine, the manager that inspected it really couldn’t care less. No wonder they are running so far behind on the other houses. Customer service has told me they had sacked various garden contractors because of poor work and the flooring contractors have also been sacked again due to shocking work. I’m having to raise this with my warranty provider because they just don’t want to help. Hope this review helps your decision. Look forward to reading this in the press soon.

Gary · 26 March 2023

1/5

Google

Do not purchase from them, they are an awful organisation. Do not get involved with them. They have run out of money on the development, they have no funds to carry out their homes and every 3 weeks give an update that a new update will be provided on an x date. This has been the same since February 2021. Do not go anywhere near this development and hundreds of buyers at Beechwood and Basildon can tell you the same. I will be taking this company to the media. Stay away. They also will delete any comments such as this, inside of addressing any issues.

Sehrish · 26 March 2023

1/5

Facebook

The basic design of our new house is great, but the standard of workmanship is not. We have a list of things that need to be put right, but nobody with authority to approve work is bothered. We have been chasing since October and essentially nothing has been done. The staff on site are great, but don’t have the authority. Customer Care couldn’t care less, and we haven’t had a response yet from our Official Complaint

Spuddy · 16 February 2022

5/5

Google

Went for a house viewing with my wife and I must say that those properties are BEAUTIFUL. Great structures and yea the gardens(has to be my favorite). Amazing how the terraces are selling out really fast so check em' out ASAP!!

Ifeanyi · 16 April 2021

Agent replied · 25 August 2024

Thank you for taking the time to leave us a review Ifeanyi! We are very proud of our Beechwood homes and we are so pleased you love them too.

5/5

Google

We have bought one of these lovely, spacious homes which is due to be finished in December. It has everything we were looking for and more; and with the help to buy scheme it has made it possible for us to buy one of these properties! The staff have been great, and we loved designing our home using the Beechwood configurator.

Charlotte · 16 April 2022

1/5

Google

No body will answer phone calls

Arun · 16 April 2022

Agent replied · 25 August 2024

Very sorry to hear that you couldn't talk to us, that's not the experience we want our customers to have. Could you please send us an email at beechwood@nuliving.co.uk with your preferred contact details and one of our Sales Negotiators … More

5/5

Google

Nice houses, lovely neighborhood.

Edgaras · 26 March 2022

Agent replied · 25 August 2024

Thank you for taking the time to leave us such a positive review Edgaras. Best Wishes - The NU living Team.

5/5

Google

Wow I was very impressed with the new housing development they have going on here, and the fact you can design your own house the way you want it..keep up the good work Beechwood

Stephen · 16 April 2020

3/5

Google

Good place, but expensive as in Basildon

Sumaiya · 16 April 2022

5/5

Google

Louis Browne Sammy Bear

Richard · 26 March 2022

5/5

Google