Mulberry Homes Essex reviews

★★★★★ 5/5

Trustpilot

No regrets with mulberry homes

We have absolutely no regrets moving into our Mulberry home on the Leighton Buzzard development. We have received nothing but 5 star service throughout from the whole team site, sales and aftercare.We were kept informed throughout the whole process, even when delays were announced due to construction, our expectations were well managed.There has been the expected snagging when buying a new build but not as nearly as many as we thought there would be.We would absolutely recommend Mulberry Homes to all friends and family.

Nathan · 31 August 2023

★★★★★ 5/5

Trustpilot

Absolutely fantastic

Absolutely fantastic. Mulberry Homes couldn’t have done more to support us through the buying process. Jonathan at the Badwell Ash site went over and above to guide us through the whole process. After sales also fantastic, snagging dealt with swiftly. If you’re considering a new build this is the company you should seriously consider. Great build and finish quality.

FRANK · 19 March 2026

★★★★★ 2/5

Trustpilot

Poor Customer Service Post Completion

We purchased a new-build home from Mulberry in 2023. Whilst the sales process was professional and positive, our experience after moving in has been extremely disappointing. Following completion, we commissioned an independent professional snagging survey, which identified over 100 defects, including around 30 significant issues. These ranged from poor workmanship and insulation concerns to bathroom installation problems, brickwork defects and other more serious construction-related issues. The snagging process was lengthy and frustrating. Mulberry’s approach appeared to rely heavily on individual subcontractors returning to rectify defects under warranty, which often left us dealing directly with suppliers who had little ownership of the overall customer experience. As a result, progress was slow and required considerable effort on our part to manage and follow up. Customer service after purchase fell well short of the standard presented during the sales process. Communication was often delayed, and at times we felt our concerns were not being addressed in a timely or proactive manner. Although many issues have now been resolved, several significant problems remain or have required us to incur our own costs. These have included water draining into the garage from the driveway, incorrect roof tiles being used during remedial works, and ongoing sewage odour issues both around and within the property. My advice to anyone purchasing a Mulberry home would be to invest in an independent professional snagging inspection as early as possible. Unfortunately, our post-purchase experience has left us extremely disappointed, and had we known what would follow, we would have seriously considered buying elsewhere.

Chris · 7 June 2026

★★★★★ 5/5

Trustpilot

Excellent customer service

From the word go, Mulberry Homes have been fantastic. From the initial home tour, all throughout the buying process and even now, post purchase, they have been brilliant. Special mention to Sally Astbury and Steve Kelly who have made the house purchase as smooth as possible, offering knowledgeable insights and amazing customer service. I would recommend Mulberry Homes to everybody.

Jason · 13 September 2024

★★★★★ 5/5

Trustpilot

I would to thank Faye @ Mulberry homes…

I would to thank Faye @ Mulberry homes at Leighton Buzzard for all the help she has given my 80 year old parents who are buying a new property. They are on their 80s and haven’t moved for 45 years so this has been an overwhelming experience for them. But Faye has gone above and beyond helping them through this process. She has made this a great and easier experience for me as their daughter and not having the worries or having to support them all the time. I cannot thank her enough. She is the one of main reasons my Mum & Dad have brought this property and didn’t look at any other properties. She is a great asset and ambassador for your company Thank you Sarah Needham

Sarah · 19 May 2023

★★★★★ 5/5

Trustpilot

Fantastic

What should have been a very stressful situation in moving turned out to be a fantastic experience. Both sales and the site team have been nothing short of fantastic. Our house is perfect. TP and TB

TP · 11 August 2026

★★★★★ 5/5

Trustpilot

Faye is an absolute dream

Faye is an absolute dream! I wish I’d discovered the development sooner. There were very few homes left when I visited and I couldn’t quite afford what I wanted. However, Faye offered me advice and shared her knowledge of the area with me. So much so I felt comfortable to pop in and update her on my search as I valued her opinion before I put my offer in. Thank you so very much Faye - one in a million!

Tracey · 29 April 2023

★★★★★ 5/5

Trustpilot

Faye in Leighton Buzzard (Manor Heath)…

Faye in Leighton Buzzard (Manor Heath) was simply amazing. Nothing was too much trouble for her despite spinning lots of plates at once. Her approach to customers is the best that we have seen without a doubt on any new build site (and we have seen a few) and she was so genuinely helpful and knowledgable. She is a real assest and credit to Mulberry Homes , if you can bottle that and spread it, it would be amazing. Thank you so much Faye for your time , help and support , John & Jackie.

John · 20 April 2023

★★★★★ 5/5

Trustpilot

A successful purchase from Mulberry…

A successful purchase from Mulberry homes made possible by its people. A massive thank you specifically to Matt James and Steve Kelly who have enabled the transition to be successful. Incredibly responsive with the normal minor teething issues being resolved quickly. Thank you guys… you really have been fabulous.

Nicola · 5 May 2026

★★★★★ 5/5

Trustpilot

Dream home thanks to Charlotte

We finally moved into our dream home this week in Clifton Gardens. Charlotte and her team were amazing. What should have been a simple sale with a single chain for us became a nightmare ; Charlotte went above and beyond to ensure we got there and were able to purchase our dream home. Prosecco, ice and a fabulous hamper were left as a house warming gift. Toby the assistant site agent is due tomorrow to go through snags. First time in a new build and I love it. 💕

Emma · 3 April 2023

★★★★★ 5/5

Trustpilot

Amazing! I would give 10 stars if I could :D!

Can not speak more highly of Mulberry Homes at Manor Heath. From the get-go they were so helpful and really took the time to understand what it was that we wanted, and our budget, and they did absolutely everything in their power to make all of that a reality for us. They have supported us every step of the way - always had such amazing communications with us and have always been so reassuring for what is quite a huge milestone in our lives! We are now living in our dream home, in our dream location, and we are still receiving amazing communications and aftercare with the team for if/when we ever have any questions or need anything.They are always so willing to make everything perfect for you and really take the time to look after you properly - nothing is too much trouble for them. My partner and I are so happy, both with our beautiful home and with the team at Mulberry Homes, Manor Heath.10/10 would recommend Mulberry Homes to anyone and everyone! We can’t thank them enough for everything that they have done and continue to do for us!(To be even more specific - it has been the lovely Faye at Manor Heath looking after us from day 1. Honestly one of the nicest people we have had the pleasure of meeting. If you're lucky enough to meet Faye, we can guarantee she will go above and beyond for you!)Thank you Faye!

Lisa · 30 March 2023

★★★★★ 5/5

Trustpilot

The homes for sale and how helpful and…

The homes for sale and how helpful and nice Jodie Silverman was

Joanne · 20 January 2026

★★★★★ 1/5

Trustpilot

Shocking still…

We are nearly two years in and still have snags, the living room don’t hold heat and we have booked a private company to come out and assess this. As when I raised this, I was told to buy my own heat gun. There is tapping noises in the loft still. , we have had to have the floor pulled up. The toilet has had leaks, we have had a number of issues!! A new bath and sink was required, we still have outstanding snags! We had to have the kitchen re wired and the ceiling cut out.We had a radiator fall off the wall and hit my daughter. We did not even get an apology. We had to move out for a week whilst the floor was laid, no compensation, food allowance or even an offer of a hotel.We have now started to be charged the service charge, yet I am not in agreement with this as the road surface has not even been laid, yet we have to pay for the upkeep. We are also being charged for the upkeep of a park for the children yet this is not open yet and our children can’t use this

Josh · 16 January 2023

★★★★★ 5/5

Trustpilot

Mulberry Homes

We have now lived in our Mulberry house for 3 years and we are so happy with the service we have received. Of course there were a few snags when we moved in but the customer care team have been brilliant in helping to resolve and Sean (the chief snagger) is a miracle worker. Special mention to Stacey Clarke in customer service who always goes above and beyond … thank you

Ben · 7 September 2023

★★★★★ 5/5

Trustpilot

I cannot believe how helpful everyone…

I cannot believe how helpful everyone was and how their answer was always “we just want you to be happy” particularly Sally our sales lady and Steve the Assistant Site Manager both of whom excelled in customer service. I would also like to thank the team for constructing our dream home so beautifully

Mr · 31 August 2024

★★★★★ 4/5

Trustpilot

Mulberry Homes, Meadow View Fields

From the moment we walked into the show home Sally Astbury has been nothing but accommodating, helpful and always smiling. This continued for the next two years and made the whole process as stress free as possible. Our house was delayed due to previous issues on site and COVID, but we were happy to wait whilst these issues were addressed. We must say, it was worth the wait. The house is beautiful, with only minor snagging issues, which are being resolved. Stacy in Customer Care Team has been brilliant, as has Steve Kelly the Site Manager. Nothing has been too much trouble for them. We are extremely happy here and would definitely recommend Mulberry Homes.

Richard · 16 November 2022

★★★★★ 4/5

Trustpilot

Mulberry Homes Meadow View Fields

We moved into our new home at Meadow view fields at the end of August 22.First of all I have to say that we are very happy with the house. We chose to have the kitchen upgrades and fitted wardrobes and are pleased with the quality and standard of products. We had a professional independent snagging company and very few issues were found and most of these have now been sorted by Mulberry.Our main concern was the progress of the build, which was extremely slow and even taking into account covid and supply chains took a total of 17 months from reservation to completion. Communication could have been better. However, we have received compensation in the form of a refund for some of our storage costs.So the experience for us, at times very frustrating. However, we are more than happy with the house and are pleased we hung in there and our patience paid off. I would like to thank Sally for her help, and Steve the site manager who has had at times a very challenging job.

Gale · 30 September 2022

★★★★★ 5/5

Trustpilot

Nine months in....A good decsision

Having been in our Mulberry property for over 9 months, very happy with the house and the aftercare. Flow of the house is great and really well thought out. As with any new house a few little issues such as a thermostat issue and an issue with the oven but both sorted out quickly. Shout out to Leisa in the sales office. Always super helpful and friendly

Andy · 30 October 2023

★★★★★ 5/5

Trustpilot

5 stars for Mulberry.

Despite unforeseen delays due to a few reasons that could not be helped & having to wait quite a long time for our completion we cannot fault Mulberry. Sally Astbury has been amazing from start to finish, no question was left unanswered if we had one and our personal experience with Mulberry has been great. This is our 3rd new build & we expected snagging but have been pleasantly surprised that what we have had is minimal & resolved quickly. Steve Kelly our site manager has also been fantastic from the moment we moved in. I have seen and heard a few people complain about customer care after the sale, unfortunately speaking from experience no new build customer care is great however we have found Mulberry’s responses to any issues much faster than our previous builds. Overall we have had a great experience, we’ve always thought realistically regarding timescales and potential snags and I think this helps. Our new Bradgate home is everything we ever wished for and we 100% recommend Mulberry.

Jade · 24 September 2022

★★★★★ 5/5

Trustpilot

5 stars for Mulberry.

Despite unforeseen delays due to a few reasons that could not be helped & having to wait quite a long time for our completion we cannot fault Mulberry. Sally Astbury has been amazing from start to finish, no question was left unanswered if we had one and our personal experience with Mulberry has been great. This is our 3rd new build & we expected snagging but have been pleasantly surprised that what we have had is minimal & resolved quickly. Steve Kelly our site manager has also been fantastic from the moment we moved in. I have seen and heard a few people complain about customer care after the sale, unfortunately speaking from experience no new build customer care is great however we have found Mulberry’s responses to any issues much faster than our previous builds. Overall we have had a great experience, we’ve always thought realistically regarding timescales and potential snags and I think this helps. Our new Bradgate home is everything we ever wished for and we 100% recommend Mulberry.

Jade · 24 September 2022

★★★★★ 1/5

Trustpilot

Our biggest regret is buying from Mulberry Homes.

If I could give my experience 0 stars I would. This is not even an exhaustive review of all the issues we have experienced with our new home, but I’ve summarised what I consider to be major defects as opposed to the expected ‘snagging’. Customer service from Mulberry Homes has been nothing short of shocking, with delayed communication or no response.

Tejakks · 7 December 2025

★★★★★ 5/5

Trustpilot

Happy customers

We have recently moved into the Maulden ridge development. We were always against buying a new build, but our personal experience with mulberry has been 10 out of 10. In the very beginning meeting Faye, we went through the virtual and physical tours to find the right house for us of which remained. She helped the whole way through the process from picking the materials to chasing solicitors and helping make our move in experience stress free. When we moved in, we had a snagging report which wasn’t really needed but we had a few minor things. These were sorted almost immediately. We were fortunate enough to meet The site manager Craig who has been incredible in sorting out any issues and helping where ever he can, Craig is true asset to mulberry. Once the snags were quickly completed we were passed to The customer care team, Stacey is our contact, she has been really good and incredibly quick to sort any remaining issues (mainly created by ourselves 😬). I would thoroughly recommend mulberry to friends and family, a beautiful house and a real class experience in what is a usually stressful time.

MR · 17 September 2022

★★★★★ 5/5

Trustpilot

Faye at Manor Heath in leighton…

Just left Manor Heath in leighton Buzzard. What can I say. Faye is amazing. She was accommodating and informative. Our 1st initial meeting with her was a real pleasure. Faye made my mum feel at home especially knowing she was relocating and buying a new home for the 1st time in 40 years.Manor Heath was beautifully laid out and very well maintained.Looking forward to my mum and dad purchasing their new home through Mulberry homes!!

Lydia · 12 March 2023

★★★★★ 5/5

Trustpilot

Love it!!

We’ve never bought a new build property before, and were quite nervous about the process, however Sally (mulberry meadows site) was great at keeping us in the loop. Picking the interiors was daunting, but Sally allowed us plenty of time to make our decisions and even offered us words of wisdom from her own experiences which really helped. We did have delays moving into the house, which Sally kept us informed of the best she could, but when we were in, it was perfect! The hamper from Mulberry was such a lovely gesture too. My youngest son particularly loved his little Mulberry Bear! We had a few snags, which was to be expected, but nothing of major note! Nothing structural in that sense. And they’re all being sorted as we speak! The garden turf has been beautifully laid and is super green. Tip: It’s important that you throughly water your grass twice a day, I think people neglect this and then wonder why the grass dies quickly. Steve the site manager and his team are great. Literally just this morning I text him about my thermostat not being connected and within 5 mins (no exaggeration) he and the electrician was round and sorted it out for me. I think buying any type of house is a daunting experience, and the majority of people will find something wrong, even in established properties, but generally speaking, I have been really happy with our Mulberry experience. Our house is perfect, the interior choices work so well and have met our expectations. Thank you for our new family home, we’re ready and excited to make more memories here together.

Samantha · 5 September 2022