Every review we hold for the Essex office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe required a rental property for nearly 2 years.
We used Kempsters and found them totally professional, very helpful and responsive to our needs. When we had cause to contact them they were there and available to get things done pretty much instantly. Towards the end of our tenancy we needed some flexibility to our contract and they were able to fully accommodate our needs. Our circumstances have now changed and we are unlikely to need their services again, however we would not hesitate in recommending Kempsters to others.. Thank you Keith, Debbie, Fay and the rest of the Team, Great Job.
John & Lorraine.PositiveResponsiveness, Professionalism
JOHN · 25 August 2021
Agent replied · 16 June 2024
Thank you so much from all the lettings team for your kind review. It was a pleasure to help you!
★★★★★ 5/5
GoogleExcellent from our first enquiry to completion. I was initially impressed when browsing Right Move on how well the properties sold by Kempsters were presented. The photography, virtual tour and premium listings all caught the eye. We enquired on the Kempsters website about selling our property and was contacted by Glenn immediately.
Our house was on the market a few days later and sold a few days after that! The whole process was very smooth and Kempsters did all they could to ensure everything went as smoothly as possible, providing updates as they occurred via email/phone. We also purchased through Kempsters and this experience was also faultless.
Thank you to Glenn and the team, we would definitely recommend to friends and family and use them again.PositiveResponsiveness, Quality, Professionalism, Value
Jordan · 17 June 2021
Agent replied · 16 June 2024
Thank you so much for your kind review and it was a pleasure on our behalf!
★★★★★ 5/5
GoogleOne of the best agency and nice people that you can find . I have just rented with this amazing agency,they are very good, helping at any time with everything that you need. Thanks Keith, Debbie and everyone! I really appreciate it your time and your hard work. All the best! Have a amazing year!I highly recommend!
Happy New Year 🎊
Gabriela · 16 April 2024
★★★★★ 5/5
GoogleI was very pleased with the service I received from Kempsters in selling my property and I'd have no hesitation in recommending them.
What I liked most was they weren't the classic sales people who feed you big promises to get your business or a low valuation to get a quick sale. I shopped around and they were the only agent who gave me a realistic valuation and came across like professionals who were also refreshingly normal and trustworthy.
That trust was returned in both the successful sale for full asking price and the value for money they provide with things like the quality of their marketing and their responsiveness to messages/calls.
P · 17 June 2023
Agent replied · 16 June 2024
Thank you so much for your kind review from all the team at Kempsters!
★★★★★ 5/5
GoogleNever had a better agent to deal with. Polite, courteous, understanding. They are very easy to deal with. Would rate them 10 stars. Keith is nice gentleman to deal with. I appreciate all you did for me whilst letting through yourselves. Top company
Nick · 16 April 2022
Agent replied · 16 June 2024
Thank you for your kind words Nick. It was a pleasure to deal with you as a tenant.
★★★★★ 5/5
GoogleSharon (Grays) is an absolute superstar. She went above and beyond to ensure the purchase went through, showing perseverance and great communication. She was always on call to help and also proactive to ensure everything was ticking along. A big Thank you to Sharon.PositiveResponsiveness, Quality, Professionalism
Nolsey's · 25 August 2021
Agent replied · 16 June 2024
Thank you for your kind review on behalf of all the team at Kempsters!
★★★★★ 5/5
GoogleI was very pleased with the service I received from Kempsters in selling my property and I'd have no hesitation in recommending them.
What I liked most was they weren't the classic sales people who feed you big promises to get your business or a low valuation to get a quick sale. I shopped around and they were the only agent who gave me a realistic valuation and came across like professionals who were also refreshingly normal and trustworthy.
That trust was returned in both the successful sale for full asking price and the value for money they provide with things like the quality of their marketing and their responsiveness to messages/calls.
N · 26 March 2023
Agent replied · 28 December 2024
Thank you so much for your kind review from all the team at Kempsters!
★★★★★ 5/5
GoogleWould definitely recommend Kepsters. 10/10 for service and communication. Glen, Sara and Jean particularly went above and beyond to help us through our very difficult chain. They definitely restored our faith in estate agents and I would 100% recommended them.
Ben · 18 June 2019
Agent replied · 16 June 2024
Thank you Ben and Danielle , for that kind review , it was a pleasure acting for you on the sale of your property and glad we restored your faith in estate agents. We wish you all the best in your new home.
★★★★★ 1/5
GoogleRating 1* is probably being kind, called this estate agent to view a property after viewing it and deciding to purchase it the following morning we went back and forward with the price and agreed on a sale.
I instructed my broker and solicitors to move forward and sent the office all my relevant documents to be called 4 hours later they have sold the property to someone else with a better offer unless I wanted to beat it? I obviously said no and their response was okay can we call you if this sale does not go through?
If you are looking to buy, sell or rent a property trust me go to another estate agent in Grays plenty more agents who will remember customer service does still exist.
If you read the 1* reviews seems like a common pattern going on
The women I was dealing with was absolutely embarrassed bless her and did admit does not agree with what happened today.
To think I was going to use these guys to manage the property as well.. sometimes looking at the bigger picture is also beneficial for the business not just £
They made the easiest sale into a mess!NegativeQuality, Professionalism, Value
Muhammad · 17 June 2021
Agent replied · 16 June 2024
Thank you Mr Khan for your review. We would just like to add that we are legally bound to report to our vendors all offers for people who had viewed the property. In this case, the vendor had told us to accept your offer which we did. Then another client, who had viewed it at the same time, who had previously made a lower offer, called us back with an offer £8,000 above the offer you made. We of course reported this back to our vendor who then made the decision that they now wanted to accept the higher offer which they are entitled to do. My colleague did ask you in conversation if you wanted to match the offer but you declined. She also asked you if you would like us to contact you should that offer full through which sometimes happens. It is a difficult situation for us too as, after being instructed to accept your offer, this instruction was changed by the vendor and we have to follow that instruction. We work for our vendors to obtain the best possible sale price and we therefore have to obey their instructions accordingly. This does sometimes mean that someone will miss out and we understand that is not a nice feeling.
All of our viewings and offers are on our system on a timeline which cannot be altered to ensure everything is done as correctly and fairly as possible. It is true what my colleague told you that we do not like to go back on offers that have been accepted but our vendors do have the legal right under the current UK system to do this and it is their decision not ours. I hope explains the system better and that it is not us who ultimately make these decisions.
As a footnote, the above sale has just indeed fallen through and I know my colleague did call you to let you know that the property was once again available and viewings are once again taking place.
★★★★★ 5/5
GoogleI would definitely recommend Kempsters.Excellent , very professional and efficient service I have received here .I would like to say special thanks to Jill who has been very supportive throughout the whole purchase process.Although my solicitor was not good but Jill has kept me updated all the time .once again thanks to the all team and special thanks to Jill.I am very happy and satisfied client .
Life · 17 June 2020
★★★★★ 5/5
GoogleWe are so impressed with them. The brochure and 360 degree walk through that they did on our house was superb. We sold the house in May, the first day of viewings. Unfortunately through no fault of theirs, after 3 months our purchasers’ lender pulled the offer. Ian at Kempsters was on the ball and got the house back on the market immediately. The next viewings sold again on first day but 2 days later changed their minds. Back on the market again! We decided to go away for a couple of weeks and Ian took charge and dealt with viewings ( sold straight away again) and survey ( 3rd one!)
They have been supportive throughout this very stressful time and we are now (in October )finally in our new home. Thank you guys. Worth every penny, I doubt you would get such a personal service from that coloured brick company!
Karen · 17 June 2020
Agent replied · 16 June 2024
Thank you both so much for the kind review. It was a pleasure to act for you in the sale of your property. It sometimes can be a very stressful situation when buyers pull out from a sale but we are pleased that we were able to find more buyers and complete your sale. We all wish you every happiness in your new home and many happy days out on your boat!!
★★★★★ 5/5
GoogleI have both let and sold a property with Kempsters. Letting was hassle and worry free thanks to Keith Debbie and Faye and selling went very smoothly with the house selling within a week of going on the market. Thank you Glen Kathy and …
Lorraine · 16 April 2023
★★★★★ 5/5
GoogleI most highly recommend Kempsters Estate Agency, I have always received amazing, speedy service when selling houses through them, due I'm sure to the outstanding photography with the 2D, 3D & Interactive Online Floor Plans & fantastic 360 Virtual Tours, followed up with the necessary Sales Progression, from start to finish you are provided with a 5 STAR yet still friendly experience, why would you want to pay anyone else to give you substantially less?
Rebecca · 17 June 2021
Agent replied · 16 June 2024
Thank you so much for your kind review which is very much appreciated. Its been a pleasure dealing with you throughout and we all wish you and your family the very best in your new home!
★★★★★ 5/5
GoogleIan and the rest of the team were amazing when my wife and I sold her house using Kempsters. We honestly can't rate them high enough, going above and beyond what was expected, even answering questions and chasing solicitors for us when it was their day off! We would highly recommend them to anyone looking to buy or sell their house we couldn't have asked for better communication and help with the process.
Wayne · 25 March 2024
★★★★★ 5/5
GoogleExcellent from listing to completion. Ian was lovely and his photos were amazing. Kathy and Jill were always helpful and friendly even when things got stressful towards the end. Glenn was incredibly professional and diligent. Any questions …
CJ · 16 April 2023
★★★★★ 5/5
GoogleAfter having 2 nightmare experiences with Estate Agents, I really can't say enough positives about Kempsters. Gill and Glen were both absolute lifesavers for us, got us a great price, answered any queries and made the whole process as stress free as they could. Would recommend.
Sam · 16 April 2022
★★★★★ 5/5
GoogleI couldn't have asked for a better service, they went above and beyond to help my sale run smoothly. We had some issues with the solicitors and they were available on the phone till late at night to reassure me and give me advice. They were were very knowledge and I couldn't speak any highly of them. A fantastic family ran business.PositiveResponsiveness, Quality, Professionalism, Value
Lisa · 17 June 2021
Agent replied · 16 June 2024
Thank you for taking the time to write this review and we really appreciate your kind words! It really was a pleasure to act on your behalf. We wish you well in your new property!
★★★★★ 5/5
GoogleAll the staff who dealt with me were very nice and helpful and patience in the sense of me not been able to make up my mind, but they accommodated me with all the times I requested to look at houses. Special thanks to Ian and Glen who took me to the houses..x
Maggie · 17 June 2020
★★★★★ 5/5
GoogleGreat service from Keith and the team in the Lettings Department.
Neal · 25 March 2024
★★★★★ 1/5
GoogleComing from a background of working within an estate agency, I was absolutely disgusted to see how I was treated as a potential buyer by one of the negotiators at Kempsters. I viewed a property on a Friday and informed them that I had other properties to view and would make my decision after viewing all properties. After my viewing with them, which was directly with the seller, no one from Kempters called me about my feedback and therefore not giving their vendor any feedback or to note my interest. I then made an offer the following day and was told they would pass over to the vendor, but did not ask me by what means I would be buying the property and had to stop the negotiator putting the phone down so I could explain my position. Then on the Monday I get a call to tell me that I was too late and that the buyer chose to go with another offer which was the same value, which is fine, however when I expressed that I was disappointed that I did not get a call to ask about my feedback after the viewing, she told me that this is my problem as they are too busy to do this. When I said that I found her attitude rude and unhelpful, she replied with “Yes it is rude and I don’t care”. To say that I was gob smacked is an understatement. I would not view or sell through this firm as clearly they have no regards to their sellers or buyers.NegativeProfessionalism
D&V · 17 June 2022
★★★★★ 5/5
GoogleThank you Ian for your help !I would highly recommend!
Carmen · 17 June 2020
Agent replied · 16 June 2024
Your very welcome and we all wish you every happiness in your new home! Thank you for the review!
★★★★★ 5/5
GoogleWe were pleased to work with Kempsters for selling our mum's house. They proffered good advice and kept us informed. The friendly staff were easy to contact and returned calls promptly and gave useful information. The house sale went through quickly, for which we were grateful especially as it was nearing Christmas.
Pauline · 25 March 2024
★★★★★ 5/5
GoogleKempsters Estate Agent are a dream to work with. Right from viewing the property to picking up the keys. They simplified the process, gave me consistent information as to what was happening and also went above and beyond to correspond with …
Gym · 16 April 2022
Agent replied · 16 June 2024
Thank you so much for such a lovely review which has made us all smile! It really has been a pleasure working with you and if we could do a client review we would agree that you were also a "top class, diamond standard, client!! We all wish you the very best in your new home and for the future!
★★★★★ 5/5
GoogleI've recently purchased a house through Kempsters. It was lovely experience to deal with them. From beginning to end they were very co-operative, everything went so smooth for us. Every question put to them was swiftly responded. They are thorough professional and provide exceptional service. So they deserve 5 Stars.
Livio · 25 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
