Hopkins Homes Essex reviews

★★★★★ 5/5

Trustpilot

Hopkins Homes - A Quality Builder

We knew we wanted a Hopkins Home when we first viewed one back in March this year and having been in our new home for 6 weeks now we know we made the right decision. The house itself is all we hoped it would be finished to high standard and everyone we've dealt with at Hopkins Homes has been great. All the way through the viewings and purchase process Ellie has been really kind and so helpful and knowledgeable. And Dan the deputy site manager has also been friendly and absolutely determined that any issues however minor (and the only issues we've had have been a small number of very minor ones) are perfected. I can thoroughly recommend Hopkins Homes for all aspects of their design, build quality and customer service.

Phil · 15 October 2023

★★★★★ 5/5

Trustpilot

Kingley Grove, Melbourn

We bought a house at Kingley Grove, Melbourn and the whole process was made easier by having Brandon guiding us, which made it less stressful. He was very helpful and knowledgeable and nothing was too much trouble, it was a pleasure dealing with him. We love the house and the style and layout of the estate and are enjoying living in Melbourn. We have had a few snags which have been dealt with efficiently by Stuart, Site Manager and his team. He has been really helpful and easy to approach when we have had a problem.

Victor · 9 October 2023

★★★★★ 5/5

Trustpilot

Excellent New Home and Service at Abbots Vale

Having never bought a new build home before we were unsure of what to expect. We are very pleased with our new home. Carolyn, the sales agent, is an absolute star and assisted us from our first visit and is still very helpful beyond completion. Also Dan, our on site liaison manager, has been very good at sorting out any snagging issues. Well done team Hopkins.

Poppy · 28 September 2026

★★★★★ 5/5

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First Home (Alconbury Weald, Cambridgeshire)

We bought our first home together on Alconbury Weald in Cambridgeshire. Mandy in sales was beyond helpful and explained every step perfectly. Being first time buyers we were very nervous but Mandy gave us constant updates and if we had any questions she was always there to help.Site managers Ben and Pete were so easy to communicate with and any minor problems we had in the beginning were fixed very quickly. Nothing was too much trouble for either of them. I would highly recommend Hopkins Homes. Thank you all for our beautiful first home! X

Shannon · 5 October 2023

★★★★★ 5/5

Trustpilot

Well… where do I start….

Well… where do I start? I can not praise Hopkins Homes - Mill Grove Stowmarket enough. Most especially Will Selfe and Olivia Haldin. These two lovely consultants have made my journey of finding and moving into my dream home a seamless and beautiful reality.At the beginning stages, Will was so patient and so kind with me including throughout the process of picking and choosing the bits I needed to make my home amazing. He explained everything I needed to know, kept my posted through the building stages and responded to all my questions. At the later stages, Olivia was equally as patient and supportive, making sure I was kept updated throughout and is so personable and responsive. The quality of finish of Hopkins homes is second to none!!! The attention to detail and swiftness to responses is also commendable. The site management team, James and Ben have been ever so helpful and so accommodating. I want to seize this platform again as another opportunity to say thank you!!!!!!!!!

Elizabeth · 21 September 2023

★★★★★ 5/5

Trustpilot

High quality homes

I was impressed by the quality of the buildings and the high standard of fittings off the development in Church View Bramford. Kim was especially helpful and knowledgable.

Customer · 3 November 2025

★★★★★ 1/5

Trustpilot

Nice house, bad service

It’s such a shame as I love my Hopkins Home, but sadly the Journey has been ruined by my experience with customer services, I have a paving and window issue which they will not send an operative to look at, I’m going to the ombudsman nowUpdate, the gesture of goodwill creates additional problems it does not solve the problem!

Clair · 3 October 2024

★★★★★ 5/5

Trustpilot

Thougthful Service

Michelle at the Church Farm, Drayton (Norwich) development was professional, attentive, understanding, knew her product and presented a number of options and ideas to help me achieve my goal. Thank you!

Ed · 24 September 2026

★★★★★ 1/5

Trustpilot

DO NOT BUY A HOPKINS HOME.

Hopkins moved us into an unfinished house, which cost us around £4000 in fees that would have otherwise been avoided if they had taken the time to finish the house and complete to the proper standard. The other four properties in our phase of the development completed a month later, and we were essentially moved onto an active building site with work ongoing on both our home and the others at the same time. Contractors were letting themselves onto our property without permission and using our utilities. They dug up our lawn without asking and without notice. Hopkins refuse to acknowledge any of this and compensate us fairly. The house was completed to a diabolical standard, with us suffering a leak from our shower (which is installed incorrectly to begin with). After the leak we were stuck 6 weeks without a working shower cubicle in the middle of winter. Hopkins did not care about this, just giving excuse after excuse as to why it couldn't be sorted. It took nearly 10 months to complete the initial snagging list submitted when we moved in, and we still have ongoing issues that are yet to be resolved. We are not the only one to experience issues on our development - neighbours have also experienced extensive issues and have had to involve the NHBC to attempt to rectify their problems. This company only cares about your money - once they have it, they no longer care about your home, and you have have to fight to even get them to do the bare minimum to address any issues that arise. Save yourself time, money and stress and do not buy a home from this company.

Sam · 18 June 2023

★★★★★ 4/5

Trustpilot

HH delivered good customer service and we had no delays

HH delivered our home on time. Olivia (sales) from the Kingsfleet site, Thetford, was very good - always quick at responding, happy to re-send information and very informative. We want to thank Olivia for all of her brilliant work - she is an asset to Hopkins Homes. The assistant site manager's e-mail communication in response to our questions was not great, but he would often knock on our doors and answer questions or clarify things face-to-face. He was very pragmatic in dealing with our snagging list, and we are very happy to say that he (and HH employees) fixed all of our identified issues on the snagging list. On the day of completion, however, the house was unfortunately not cleaned at all, so we had saw dust in cupboards, the hinges were covered in paint and nothing was clean and if we were moving in on that day, we would not have felt happy moving our belongings into it.

Dom · 18 June 2023

★★★★★ 5/5

Trustpilot

Fantastic

A very smooth experience from start to finish. Clare Canning was above and beyond in the very first meeting when we decided on our house. Nothing was ever any trouble and was always there to answer any questions we had. Hopkins homes are very fortunate to have Clare and we are extremely grateful for everything Clare did, 5 stars many many thanks

Mr · 12 July 2024

★★★★★ 1/5

Trustpilot

Think Carefully Before Buying a Hopkins Homes Property

Potential buyers, do your research before purchasing a Hopkins Homes property. My experience has involved ongoing defects, repeated unsuccessful repair attempts, poor communication, and unresolved complaints that have dragged on for months. Make sure you understand the aftercare and complaints process before committing to a purchase.

Claire · 5 June 2026

★★★★★ 5/5

Trustpilot

Great experience with the Church View

Great experience with the Church View development. The developer delivered a high-quality home with excellent attention to detail. Kim, the sales agent, was friendly, professional, and always helpful throughout the process. Andy, the site manager, was also fantastic, very attentive and quick to resolve any issues. Overall, a smooth and positive experience. Would definitely recommend.

Ramona · 31 March 2026

★★★★★ 1/5

Trustpilot

Misrepresented by sales and left with a design flaw

We purchased our new Hopkins Home based on clear verbal assurances from the sales representative, Daisy, that our garden would be a flat, usable space comparable to the show home. As we are not professional landscapers or civil engineers, we trusted the expertise and "premium" reputation of Hopkins Homes to deliver what was described. Since moving in, we have discovered the garden is a steeply sloped "landscaping nightmare" that is physically impossible to level due to fundamental design conflicts created by the developer: 1. Damp Risks: We cannot raise the levels without breaching the neighbor’s garage damp proof course. 2. Structural Failure: We cannot lower the levels because the boundary gravel boards have been installed with insufficient depth, meaning the neighbor's land would collapse. We were unable to inspect this during the official home demonstration because the Site Manager did not have the keys to the rear doors, a significant oversight that prevented us from raising concerns before completion. Despite their own contractors admitting on-site that the levels are "completely off," Hopkins' head office has responded with a "fob-off" email, hiding behind technical drawings that were never explained to us as laypeople. We were sold a level plot but delivered a significant financial and structural liability. We expected much more transparency and integrity from a developer of this size.

Tom · 13 May 2026

★★★★★ 5/5

Trustpilot

I recently purchased a property at The…

I recently purchased a property at The Elms, Woolpit and couldn’t be happier - The attention to detail and service for site, Ben & Georgie as well as assistance from Customer Services, Samantha, Lauren, Olivia, and others has been nothing but amazing - Hopefully they keep it up🤩

Mr · 11 May 2026

★★★★★ 5/5

Trustpilot

We have visited many new builds mainly…

We have visited many new builds mainly in the Suffolk area but we found Hopkins homes to be one of our favourites.At St George’s park we met Katie White the senior sales consultant there. Katie led us through the site and explained all that we were eager to find out about, she was very knowledgeable, professional, truthful, helpful and very approachable. Our first visit there led to many others where we were struggling to make a decision, however Katie was more than patient with us and we are happy to say we have now made a purchase that we are very excited about.The communication and feed back was always speedy which also helped when needing to make important decisions.The only disappointment was because the house had already met a certain build level we were unable to choose our own fixtures and fittings but again Katie did her best to help with this a far as she could. At this point we are very impressed with the site as a whole including the layout and quality and hope that the build will progress for our sales competition in June.

Suzanne · 2 April 2023

★★★★★ 4/5

Trustpilot

Lacie was most helpful and explained…

Lacie was most helpful and explained everything thoroughly.

Mr · 28 February 2026

★★★★★ 5/5

Trustpilot

Katie & Lukas, Hopkins Homes

We purchased our new house in Needham, St George’s Park. Katie was brilliant when purchasing the house, communication throughout was perfect, nothing was too much of an ask. Once we got the keys, earlier than expected, Lukas was so easy to deal with. Any small issue that we had was resolved very promptly. Id highly recommend Katie and Lukas along with hopkins homes. Thank you for everything you have done for me and my family. We have the perfect house.

Samuel · 8 February 2023

★★★★★ 5/5

Trustpilot

Fantastic team and house

We purchased a home on the St Georges Park development in Needham Market a few months ago. We have been so pleased with both our new home and the Hopkins team onsite that we have dealt with (Katie & Lukas). The level of service both pre and post purchase that we received from Katie was outstanding. She regularly went above and beyond to accommodate or queries and requests and nothing was too much effort, she has been fantastic. The same can be said for Lukas, he has been brilliant answering any questions we have had and has also gone out of his way to male sure we are happy. As for the the house, we absolutely love it and have had no issues what so ever. We are very happy and glad we made this move.

Mr · 6 February 2023

★★★★★ 5/5

Trustpilot

Wow Lucia

Wow Lucia, what an amazing young lady, the most helpful and informative Hopkins representative we have met and the first one to offer us a beverage - continued success to you young lady!!

Customer · 6 August 2026

★★★★★ 5/5

Trustpilot

Great Experience.

Matt at Barsham Vale made us very welcome and explained the process well.

JT · 29 December 2025

★★★★★ 5/5

Trustpilot

Fantastic experience with HH.

We moved into our Hopkins Homes in Melbourn in May and could not be happier. The house is absolutely perfect for us and we have had no issues whatsoever with it. The buying process was managed expertly by Brandon and we felt really supported by him throughout. Thanks you to Brandon and all at HH for enabling us to get our dream house in such a wonderful location.

Caroline · 12 October 2023

★★★★★ 5/5

Trustpilot

Really excellent experience

Really excellent help from Matthew Jones at Barsham Vale. We visited two home developments but Matt’s professional in depth review of the Hopkins homes houses, quality and options made the competitors offering look nowhere near as exciting. He really made it easy for us to pick our new home and pay our reservation fee. Looking forward to our new life in Beccles

Stephen · 23 November 2025

★★★★★ 5/5

Trustpilot

Very good first impression

My wife and I made an impromptu visit to Brundall Meadows late on Sunday afternoon and received a warm welcome from Lucia. She was friendly and most helpful. Thank you.

Justin · 26 July 2026