Hopkins Homes Mistley reviews

★★★★★ 1/5

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Stanway

The quality of the homes are ok but the customer care team both pre and post purchase are very poor. We have had a list of issues for both the property and the surrounding site for 3+ years and still have on-going problems. There are a number of issues with the areas of the site not being developed as per the original plans and even with 2 councillors chasing Hopkins Homes for over a year there has been limited and poor communication, and no improvements. So much so that the safety inspectors are yet to sign off the supposedly 'playground' a year after it was finished. That says something in itself.I have never purchased a property from any of the other large scale developers so unable to compare, however I certainly won't be purchasing from Hopkins again and would not recommend based on their approach to customer care (generic template responses).

Spicer · 31 March 2019

★★★★★ 5/5

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St James park

St James park, ElyMoved in around 3 weeks ago and the house has been delightful. The builders and managers on site have been very helpful with any issues we have had being first time buyers. They clearly take a lot of pride in what they do, and it shows! Sharon the sales consultant has been brilliant to have as a point of contact, she has kept us up to date and helped us throughout the process from start to finish, making it seem easy. We moved into the property on time, and the finishing personal touches has made the process enjoyable. Myself and my partner are very impressed by Hopkins homes and would highly recommend them.

Rebecca · 8 March 2019

★★★★★ 2/5

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Hopkins Homes pride themselves on…

Hopkins Homes pride themselves on building quality homes, unfortunately they don't follow through with customer service. The customer care team, seem to be nothing more than an obstructive firewall to getting issues resolved, Although polite, their main focus is to be as unhelpful as possible so you go away and sort the issues yourself. Although on balance very please with the house, customer care needs improvement, everyone I've spoken with on this Alconbury site has had a poor experience... It's a shame.

Geoff · 4 March 2019

★★★★★ 2/5

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Alconbury Weald

Alconbury Weald - 76 snags and counting, ranging from all carpets within the house losing tension, tiles not being level, 1X warped back gate then replacement fitted at an angle meaning doesn't close properly, window sills not painted, and those which are peeling, lose brick within garage, live cable not buried underground, bare live cables stuffed into metallic wall partitions, drafts through all sash windows, extractor fan screwed to ceiling and not vented anywhere, shower leaking into living room, 10mm gap where wall tiles meet floor tiles filled with silicone, 1 inch gap between bathroom door and floor, electrical certificates never received Hopkins do not have them. High staff turn over at customer services resulting in unnecessary delays, endless amounts of repetition sending the same email over and over again. All of the above has been raised countless times with Hopkins, some fixed some not and unfortunately some of the more serious issues have been ignored. Its such a shame that customer care is so poor as Ann does such a good job in the Office at point of sale, if only the rest of the company shared her passion and attention to detail. Overall very disappointed with the finish of our property. I have held off writing this review as I believe in giving people a chance to fix things so that a positive review can be left however nearly a year in and do not feel any closer.

Tim · 7 January 2019

★★★★★ 5/5

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We have only just reserved at Thurston…

We have only just reserved at Thurston Park but so far we are very happy with our experience. Alison Swain is friendly, very helpful and efficient.

Liz · 25 February 2021

★★★★★ 2/5

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my daughter bought a brand new bungalow…

my daughter bought a brand new bungalow built by Hopkins homes, what a load of rubbish, the under floor heating is expensive to run, the kitchen is very small no work top space and water has been coming in the French doors and after 5 visits they are going to replace the doors, these new builds are put up by clowns not proper tradesmen, they are so small you would be better off buying an older house that at least has had all the faults sorted.

Mr · 24 November 2018

★★★★★ 5/5

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Quality from start to finish. Colne Gardens, Brightlngsea.

Having looked at a number of new builds, we came across Hopkins Homes, which were building in our local area. From start to finish we couldn't have been happier. At the early stages when we first reserved our house / plot, there were a few points about layouts / landscaping we weren't to keen on, and before we knew it, Hopkins had taken everything we had said into consideration and made a number of changes for us, without us even owning the house yet! Once we got the keys, we found a few minor issues, all that were resolved within a few days, and still after 6 months of living there they come out promptly to any issues that arise. We really couldn't recommend them highly enough. Our biggest fear was once the site was complete, having cars parked everywhere, blocking roads, like on a lot of new sites, however Hopkins have carefully thought out about parking, and visitor spaces and we have never had an issue. Would not hesitate buying another home from them.

Owen · 19 November 2018

★★★★★ 5/5

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Watermill Meadow - Stoke Holy Cross

We moved into plot 34 at Watermill Meadow last Saturday 3rd November.We would like to express our thanks to the Sales and Site Teams for all their hard work.Over the past year we have received a great deal of help and cooperation from the Sales Team which enabled us to secure plot 34.We are very impressed with the quality of build and the attention to detail both internally and externally. Clearly you have a very strong team.As you can gather, we are delighted with the outcome.

Laurence · 15 November 2018

★★★★★ 5/5

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Shaun was great

Shaun was great! Very patient considering it was my first time buying a house. Every question was responded to in a very timely manor and dealt with professionally. Great job

Connor · 15 November 2019

★★★★★ 1/5

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Houses are ok but not worth the money…

Houses are ok but not worth the money you buy them for. All of the windows and doors are horrendous quality and need replacing .we have been missold on what the development would look like. No children's play park. Roads and paths not finished. Communal garden areas are a bad standard with weeds and no planting. Bad finishes on houses, drainage, driveways and landscaping. The worst part is the customer service and aftercare. Communication is horrfic. It takes an age for things to be acknowledged, addressed and dealt with, with the blame being passed to Warrenties and suppliers and nothing has been resolved anywhere near there 28 days as we were told. It has taken us a year to get the go ahead on our doors being replaced (all of them faulty throughout the development) and they still have not replaced them this was 8 weeks ago again and when you chase you just get a generic "I will chase the doors for you" response and nothing happens. If we had of known how appalling Hopkins were we would have never brought this house. And I urge anyone looking to buy one of their homes to think again and save yourself the stress, worry and frustration that we have encountered since moving into what should have been to forever home. Avoid. AVOID.

Kate · 20 September 2018

★★★★★ 1/5

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The house itself looks nice and the…

The house itself looks nice and the interior layout and design is of decent proportions. However, final finish is poor, too many examples to put here and worse still is the customer care and after care experience.They are after all legally obliged to correct and put right the problems and issues. The best thing I could say is I would never buy another Hopkins Home and advise others not to as well. I would expect the owner and MD of Hopkins are aware of the issues and disappointment of the people who's hard earned cash they are taking but do not have the decency to do the right thing and get things sorted.

Laurie · 29 August 2018

★★★★★ 1/5

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Beware of Hopkins Homes

Beware of Hopkins Homes. They portray themselves as a more superior, quality home building company but in reality build more unique and sympathetic looking properties to a poor standard. The contractors they employ are sub-standard, they do not check their properties are finished properly and their developments are poorly designed. Good luck with getting a response or even an apology from their customer care team or head office. It will be the worst mistake you will ever make buying a Hopkins Home although the sales department will tell you whatever you want to hear if it means you buy one of their properties.

Honest · 25 July 2018

★★★★★ 5/5

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It's been so good and comforting over the past 2 years, to know that you will be on the end of the phone.

It's been so good and comforting over the past 2 years, to know that you will be on the end of the phone or email when after care problems arise. You've dealt with all matters so professionally and with such a pleasant manner.Thank you very much for initially dealing with my concerns in regard to the rendering of my home. The person I dealt with was excellent at explaining and answering any questions I had including keeping me advised throughout.I'm thrilled with the job and it was a wonderful surprise to arrive home from holiday very recently to find the work completed.It looks great! Well done and a big thank you to the person I dealt with, his team and all of those involved in the work.Many thanks as always for your excellent help. I think you're a tremendous ambassador for Hopkins Homes after care team. Thank you so much for all of your help Meg.

S · 13 November 2017

★★★★★ 5/5

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We dealt with Jo in Melbourne and to…

We dealt with Jo in Melbourne and to say she was outstanding in an understatement. She was very thorough, professional. She explained everything to us in detail about the build of the property, the options we will have about the history of Hopkins and really won our trust. She was very patient and it was actually exciting buying from her. Never met anyone like Jo, she was excellent

Nendeni · 20 December 2021

★★★★★ 5/5

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Very helpful and friendly

Alison has been really helpful so far, any questions we have had she has always got back to us within a day or so. Very friendly and approachable.

Sally · 30 September 2019

★★★★★ 5/5

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Blythe vale

Very helpful, explained everything, answered all my questions. Sarah is a very lovely young lady and very good at her job.

Angela · 17 August 2021

★★★★★ 5/5

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Above and beyond

Extremely helpful. Ann in the sales office has explained the process in detail and is always there to answer any questions I’ve needed answering. Hopkins homes stood out by a mile compared to other developers on the estate. Each house is built with care, and this shows with a 9 month build time, unlike other developers with a 5/6 month turn around time. It’s definitely worth the wait.

Amy · 9 October 2021

★★★★★ 5/5

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I am so looking forward to moving into…

I am so looking forward to moving into my new home Can’t wait to get start. Sara has been so helpful

MARILYN · 2 July 2021

★★★★★ 1/5

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BEWARE

Having read some of the previous reviews, I totally agree that the Sales staff are all nicey nicey and say what they think you want to hear. Once you have parted with your money and things go wrong, that's a different story. My experience is at Willowbrook, Bramford. The Sales Consultant there has become extremely rude to me and indeed I am aware of other people having experienced the same. This is unacceptable and very unprofessional.

Julie · 25 April 2019

★★★★★ 5/5

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So far so good

So far so good. The "sales" process and reservation of our proposed new home has gone well. The sales manager took time to explain the complete process and show us the property under construction. He also kept us informed on progress of the reservation application. During reservation we were taken through all of the selection items and sites / property plans and answered our questionsA good experience

DESMOND · 23 August 2021

★★★★★ 5/5

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Amazing sales team

Amazing sales team. Helpful friendly and professional.

Sara · 3 April 2024

★★★★★ 5/5

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Katie at Saxmundham has been our right…

Katie at Saxmundham has been our right hand woman throughout. Moved into our house just before Christmas and couldn’t be happier

Samantha · 12 March 2021

★★★★★ 5/5

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Fantastic customer service

We have visited several Hopkins developments in our area. All the staff we have met have been lovely, helpful and informative. We felt they were honest and not just trying to sell you extras. The high quality of the builds was one of the main reasons we kept going back to Hopkins despite looking looking at other developers. Fantastic customer service and look forward to moving into our new home.

Hayley · 18 August 2020

★★★★★ 4/5

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My New Home

I completed the purchase of my new home in April 2018.The whole experience has been problem free, money/keys were exchanged without delay. I have had no major issues, any initial concerns have been monitored by the Site and the Head Office team. Would i recommend Hopkins, absolutely, i have no fears that within the 2yr warranty period that any issues will be resolved and with any major purchase having peace of mind is everything.

James · 14 November 2018