1/5
TrustpilotRude staff.
All I can say here is if this company have anything to do with a house you're potentially looking to buy go elsewhere. Rudest staff I have ever come across.
Trusted Agent profile · Essex
Fenn Wright Essex reviews
★★★★★
284 reviews across 3 platforms
2 Station Rd Manningtree, Essex, CO11 1AA
Fenn Wright's office in Essex, at 2 Station Rd Manningtree, is rated 4.6 out of 5 across 284 reviews on three platforms, including 78 Google reviews rated 4.6.
Reviews
Every review we hold for the Essex office, from every platform, shown as written. First names only.
Trustpilot5/5
GooglePaul at the Manningtree branch is an absolute credit to Fenn Wright. Always helpful, patient and happy to help. I can not recommend Paul and the team at Manningtree highflying enough.
Agent replied · 11 June 2024
Hi Michelle, many thanks for your great review which has been passed to Paul and the team at Manningtree. Thank you, Stella.
5/5
TrustpilotSold via Fenn Wright at Felixstowe and…
Sold via Fenn Wright at Felixstowe and the experience was excellent from start to finish from valuation through to completion.Throughout the whole process Charley, Kyle and Rachel kept us informed and were always on hands to help with questions.Overall - would recommend the team at Fenn Wright 100% !
3/5
TrustpilotAverage
Average. Ok as agent but have spent 18 months trying to get them to recognis new legal owner of property - and they have bungled paperwork all over the place.
5/5
TrustpilotNathaniel saved the company’s reputation
If it wasn’t for Nathaniel’s help and assistance this would have been a 1 star review from my experience with other employees! Nathaniel stepped in, put himself in my shoes, delivered on call backs, and literally saved the rental! He was an absolute asset to the team who could really learn a thing or two from him! It has been a.pleasure to deal with him and he taken away the bad roster left from my experience prior!!!
4/5
TrustpilotThanks Fenn Wright
After encountering various problems selling my Cottage I must say that Fenn Wright kept me updated with proceedings, especially Hannah Potter from Colchester branch, in the later stage.I must also mention the guys in the Chelmsford branch who at the start were very helpful. Thanks.Kind regards Roy Mitchell
5/5
TrustpilotGreat communication
The team were really responsive and helpful in helping us buy our first home.
5/5
TrustpilotReally happy with the sale of my house
Really happy with the sale of my house. Very friendly and helpful pleased with my experience
5/5
TrustpilotI can not thank Kirsty enough for…
I can not thank Kirsty enough for everything she done to help, the most honest and helpful. Fenn wright have been really good when buying one of their properties. Great job
5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish. We recently sold our home through Fenn Wright Chelmsford and could not be happier with the experience.
5/5
TrustpilotHighly professional and excellent…
Highly professional and excellent communication
1/5
TrustpilotOne of the worst valuators
One of the worst valuators. I had signed up for an Octopus Commercial Bridging Finance deal and Fenn Wright commercial were sent to perform valuation. They took 8 weeks to respond to emails and communication and after persistent chasing they finally came on the 10th week, they simply dont respond at all. On they day of valuation, came a senior commercial valuator and a trainee. The senior guy did nothing but talk on phone outside and let the trainee do the job himself, he dint know how to use the tools to do the measurements.They went back and no response for about 6 weeks! then after chasing again sent a report with absolute terrible low down valuation with comparable as far away of 25 miles! In the same street there are commerical comparables which they did not put on their report, instead somewhere far of. After push back and arguments, they sent another report after 2 weeks with some decent valuation. Meanwhile my offer with Octopus had expired and had to reapply and ended up getting an investor loan and by the time I was granted bridging finance, I was almost half way through the project refub
5/5
TrustpilotKirsty King was a real pleasure to work…
Kirsty King was a real pleasure to work with on a professional basis during a recent transaction. Always polite and extremely helpful with a commercial view on how to progress the matter for both parties involved. Kirsty, thank you for all of your help.
5/5
TrustpilotThe experience of selling our house…
The experience of selling our house with Charley was great. From start to finish, any issues or questions were dealt with efficiently and we were constantly kept up to date. I would definitely recommend to anyone buying or selling. Thank you!
5/5
TrustpilotGreat professional service
My wife had to find an estate agent to sell her Aunt's property. As we don't live in the area it was a bit of a random choice to be honest, but from the very first phone call to Kirsty at Fenn Wright in Stanway to book a valuation, to Paul coming to the property to value and take details (the sales particulars looked amazing) right through to great advice and fabulous sales progression by Kirsty in what turned out to be a lengthy process although the property sold on day one. We couldn't have made a better choice if we’d tried. We had weekly updates from Kirsty, quite often before my solicitor updated us. We would 100% recommend Fenn Wright if you are looking for great professional service
5/5
TrustpilotGreat friendly team
Great friendly team. From the initial valuation with Paul, viewings with Amy and selling process with Kirsty, no complaints ay all. Kirsty needs a special mention as without her I’m not sure it would have ever got over line. !
5/5
TrustpilotRachel
Rachel has been brilliant every step of the way; helpful, attentive and clear and always put our needs first. Our new home was a long time coming as sometimes happens and she has given us much appreciated support. Thank you Rachel!
5/5
TrustpilotExceptional Guidance and Invaluable advice
Kirsty King has been absolutely fantastic, guiding us seamlessly through every step of the process and offering invaluable advice. Her expertise and support have made this journey much smoother, and we couldn't be more pleased with the outstanding service she has provided.
5/5
GoogleGreat advice and service to a Seller throughout from Tony and his team. Highly recommend.
Agent replied · 11 June 2024
Hi Jim, many thanks for your review which has been passed to Tony and team at Manningtree. Thanks again, Stella.
5/5
TrustpilotPhil and Kirsty were amazing from start…
Phil and Kirsty were amazing from start to finish of our recent house purchase. Phil was utterly brilliant when viewing the property and Kirsty kept us in the loop all the way through to completion.Totally professional and an amazing service! thank you so much
1/5
TrustpilotHollow Promise
Lessons learnt. First buyer months in shifted quickly to an identical property in the block on a small technical issue, second buyer ghosted after offer, third buyer took near six months with no exchange and miraculously secured another property in two days.!!!! Progressing is extremely weak and ineffectual.
4/5
GoogleVery helpful. They understand that sellers need advice BEFORE they sell, in preparation to make an informed decision. I have experience of the Manningtree office. Tony came out to my property and was pleasant, professional, efficient and not pushy. I've been in touch with him since his visit, for further advice. He's been nothing but helpful and I'd return to him if I decided to hit the button on a move.
Agent replied · 11 June 2024
Hi Tony, many thanks for your feedback and great comments which have been passed to Tony. Thank you, Stella
5/5
GoogleI believe the agent who helped us find a place in Manningtree was called Paul and he was absolutely brilliant. He wasn't pushy, he didn't rush us when we went to view the place. As a matter of fact, he actually let us go and view the place on our own, which was a lot more comfortable - less pressure. Also, he adapted our needs and met our expectations.
5/5
TrustpilotKelsey Stein was just amazing
Kelsey Stein was just amazing! Kept us updated and explained the process thoroughly. We relied on her a lot and she went above and beyond her duties to make everything as easy as possible. Thank you Kelsey.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Fenn Wright Essex
How many reviews does Fenn Wright Essex have?
Fenn Wright's Essex office has 284 reviews across three platforms: 78 on Google, 9 on Yell (across the whole business), 197 on Trustpilot (across the whole business).
What is Fenn Wright Essex's rating?
Fenn Wright Essex is rated 4.6 out of 5 across all 284 reviews, and 4.6 out of 5 on Google from 78 reviews.
Where is Fenn Wright's Essex office?
Fenn Wright Essex, 2 Station Rd Manningtree, Essex, CO11 1AA.
