Douglas Allen Essex reviews

★★★★★ 5/5

Trustpilot

⭐⭐⭐⭐⭐Outstanding Service from Nisha Kaur

⭐⭐⭐⭐⭐ I had an excellent experience with Nisha Kaur, Sales Manager at Douglas Allen Chadwell Heath, during the purchase of my property at 108 Primrose Avenue, RM6 4PR, with completion scheduled for 27/07/2026. From the beginning, Nisha was professional, approachable, and highly responsive. She kept me informed throughout every stage of the purchase, communicated clearly with all parties involved, and was always available to answer my questions. Her dedication, attention to detail, and proactive approach helped make the entire process much smoother and less stressful. Nisha's commitment to providing excellent customer service and ensuring everything progressed efficiently was truly appreciated. I would highly recommend her to anyone looking to buy or sell a property. Thank you, Nisha, for all your hard work and support, I really appreciate everything you have done. KR Dr.Kabir

MD · 23 July 2026

★★★★★ 5/5

Trustpilot

Fantastic Agents, lovely people!

From the moment we met Lisa, who came to value our uncle’s property, I knew we would be choosing Douglas Allen. Lisa was incredibly thorough, warm, organised, and professional throughout. She was honest and straightforward, yet never pushy, which immediately put us at ease. Lisa confidently told us they would sell the house quickly, and she was absolutely right, as it sold within just three days! Throughout the entire process, Douglas Allen kept us fully informed at every stage. Tanya then took over the sale progression, and she too was exceptional. Tanya was professional, attentive, thorough, and genuinely lovely to deal with. She ensured everything ran smoothly from start to finish and always kept us updated, making what could have been a stressful process feel seamless. Both Lisa and Tanya were absolutely fantastic, and I cannot praise them highly enough. I would wholeheartedly recommend Douglas Allen to anyone looking to buy or sell a property. In fact, I almost feel sad that I no longer have a reason to speak with these two wonderful ladies! Thank you both so much for all your hard work, patience, support, and professionalism throughout. We truly cannot thank you enough. Douglas Allen are very lucky to have you both, you deserve a pay rise! Many thanks,
Keren McRobert

Keren · 30 May 2026

★★★★★ 5/5

Google

We had a really positive experience working with Oscar Garcia as our estate agent. From the beginning he was very professional, friendly, and quick to respond to any queries we had, which made the whole process feel much less stressful. He was always available to liaise with us and take the time to answer our questions, no matter how small. We really appreciated how approachable and helpful he was throughout. Oscar was also more than happy to arrange a second viewing of the property for us as a refresher, which meant a lot and helped us feel confident in our decision. Overall, we’re very grateful for his support and would happily recommend Oscar to anyone looking for a reliable and professional estate agent

Sam · 16 March 2026

★★★★★ 5/5

Google

Thank you to Oscar, who arranged both viewings and a valuation for me. I was very nervous about the whole process as I've never sold a house, but Oscar was approachable, knowledgeable, kind and professional throughout. I would have sold with Douglas Allen but my circumstances changed so no longer selling. I will approach him in future if I plan on moving house. I had other valuations but they did not offer the same level of service and follow up. All the best

Tabitha · 16 March 2026

★★★★★ 5/5

Google

First time buying a house and everything went as smoothly as we could have asked for, Oscar personally met us at the property, gave us detailed information about the house and the surrounding area and was very helpful answering any questions we had. Oscar also handled all the communication afterwards and has guided us onward to our next steps. So all in all very grateful we used Douglas Allen for our estate agents. Thank you to Oscar and team.

Ryan · 16 March 2026

★★★★★ 1/5

Trustpilot

AVIOD

Our experience with Douglass Allen was incredibly disappointing from start to finish. When selling our house, the property was not put on the market for three weeks and was not listed on Rightmove in a timely manner, causing unnecessary delay from the outset. We were not kept informed of interest in our property at any point, and communication throughout the process was shockingly poor. On one occasion, we specifically asked for a viewing to be cancelled, yet this was not done and a viewer turned up at our home unexpectedly, which was completely unacceptable. The member of staff handling our sale was off work for weeks, and during that time we were left completely in the dark with no proactive updates or handover. When I eventually called to chase an update, I spoke to someone who was extremely rude and unhelpful, which only added to the frustration. To make matters worse, keys were released to the buyers before we had confirmed that we had vacated the property, resulting in them turning up before we had even left. This was a serious breach of professionalism and caused significant stress. Overall, the lack of communication, poor organisation, and disregard for basic procedures made this a very upsetting experience. I would not recommend Douglass Allen based on our experience.

Alice · 31 January 2026

★★★★★ 5/5

Google

What an amazing team, Oscar Garcia was such a great person, he interacted with me and my husband and took every opportunity to point out features throughout the property aswell as showing knowledge of the local area. Updates were given regularly and advice was great never in my life I had such a person Oscar is just one of a kind Cannot recommend him enough. Fabulous job Oscar love loris 100%

Cherry · 16 February 2026

★★★★★ 5/5

Google

I've had a great experience dealing with Douglas Allen my first viewing was with Oscar who couldn't have been more helpful and attentive, I then arranged a second viewing with my son and Oscar showed us both the property and again he was just as attentive and happy to answer any questions we both had. He's made me feel very at ease to call with any questions and information I need as has Katie. Am very pleased with their customer service as makes such what can be a very stressful experience less so 😀 thank you Oscar

Dawn! · 27 October 2025

★★★★★ 5/5

Trustpilot

Exceptional service

We purchased a house through Douglas Allen and although solicitors and the legal process made it extremely stressful, the team at Douglas Allen were brilliant. It started with Ann-Marie making sure we visited ‘our house’ and finished with the indomitable Dawn going over and beyond to make sure we made the correct decision and was on-hand with any help or requests. We felt comfortable and reassured in their hands. Dawn is completely professional in her role backed up by the others in the office.

Philip · 24 September 2025

★★★★★ 5/5

Google

Lucy looked younger than I had expected when she arrived to show me the property I had requested to view. I was very impressed by how knowledgeable she was, and how well she tuned in to asking all the relevant questions. She explained everything in crystal-clear detail, knew the area well, and answered all my questions. She also noted any queries she was unsure about and got back to me within a few hours. As a former agent with over 25 years of experience in the field, I was hugely impressed. Douglas Allan is lucky….you should hold on to this one. Thank you Lucy

Sai · 15 April 2026

★★★★★ 5/5

Google

We contacted Douglas Allen as we were interested in one of their listings. After discussing what we were looking for with their agent Oscar, he arranged a viewing and recommended that we view another property nearby too. It was very fortunate that he did this because although we couldn't make the original property work for us, the one Oscar suggested had everything we needed. This has led us a successful offer and we are pleased with how it all turned out with the house hunting process. Thank you Oscar at Douglas Allen. Looking forward to the next steps with you guys.

TV · 12 May 2025

★★★★★ 5/5

Trustpilot

douglas allen estate agents!🌈🌞happy day tuesday.excellent team hornchurch branch

excellent team hornchurch branch. thank you David. very efficient. always ready to take on a new challenge to achieve clients wishes and targets. kept informed of progress. .sold in lessx6 weeks etc. used in-house conveyancing team. used douglas allen before recommended to a friend. kept fully informed of selling what happens next.progress with phone calls emails. supporting senior person threw moving selling sale process. excellent service. thank you 100% always goesthe extra mile guiding you through sale process. looking forward to our new adventures. definitely recommend David and the team, use again in the future.

Gail · 7 May 2025

★★★★★ 5/5

Google

The team at Douglas Allen provided excellent services when purchasing our first home. Katy, Bradley and Oscar were extremely kind and helpful when quickly arranging a viewing for the property we were interested in. In particular, Oscar ensured the process of buying our first home was as smooth as possible. Oscar has kept us regularly informed regarding all communications with the seller and was very quick to arrange consultations with solicitors/mortgage advisors. Would highly recommend Douglas Allen to anyone looking to purchase their first home!

Katy · 27 April 2025

★★★★★ 5/5

Trustpilot

Amazing! Thankyou Caroline, Morgan & Alex

Brilliant service from viewing the property to getting our offer accepted! We contacted Caroline to view a property on Friday and was booked in for the next day! Caroline was a pleasure to speak to, her responses were clear and super quick. After our offer was accepted, we briefly dealt with Morgan who was very friendly and helpful. Although we didn’t use Morgan as our mortgage broker, I have no doubt that he would have done an amazing job. We also had brief dealing with Alex. Alex was great, always on hand for questions and very helpful. Every time I called up with a question - someone was always able to help me. I did not speak to one person who was unhelpful. Overall, I would highly recommend Douglas & Allen. Especially Caroline, who was an absolute pleasure! I’d like to thank everyone for their help. As first time buyers, it can be stressful and scary but Douglas & Allen put us at ease after the first call.

Chloe · 1 April 2025

★★★★★ 5/5

Trustpilot

My personal experience with Douglas…

My personal experience with Douglas Allen was very positive. Although I didn't end up buying a property through them as I decided to move to another part of London. Having registered with most of the local estate agents, Douglas Allen were by far the best. I would like to highlight two staff members in particular. Remel who I explained what property I was looking for Remel tried extremely hard to match my requirements. If something came onto the market Remel would call me provide me with details, send information and then follow up to see what I thought. It was this personal touch that I personally liked, other estate agents just sent me things, hoping something would stick I just felt like I was on a conveyor belt and not a valued customer. Remel really gave me the impression he was trying his hardest to find me what I wanted. Ann-Marie was a star showed me around a couple of properties, didn't pressure me or give me the hard sell, was very relaxed and made me feel at ease, also opened my eyes to potential of a property should I be interested in buying. These were the personal touches that set Douglas Allen apart from the other estate agents in my book. I would definitely recommend Douglas Allen.

MM · 6 January 2025

★★★★★ 5/5

Google

What an amazing team, Oscar Garcia was such a great agent, he interacted with viewers and myself, took every opportunity to point out features throughout the property aswell as showing knowledge of the local area. Updates were given regularly and advice was great. Cannot recommend these agents enough. Fabulous job everyone.

Kari · 26 November 2025

★★★★★ 4/5

Trustpilot

Professional, helpful, friendly staff

This was my first experience of selling a property by auction. My initial contact was with Greg who did the valuation and explained the ins and outs of selling by auction. His team arranged the photographs, setting up the auction and viewings. They kept me informed of all viewing appointments as they became arranged and reported feedback where received. Staff were always friendly and helpful and dealt with any queries I had promptly. Special thanks to Phebi, Luke and particularly to Michelle, who went above and beyond to chase completion so it finally took place on the day, right before closing time.Well done everyone and thank you.

Carol · 25 October 2024

★★★★★ 5/5

Google

I would like to thank Freddie, Bradley and Natasha for going above and beyond their job role in order to help my husband and myself firstly find the right house and then from start to finish, right up until we got the keys, making sure the process of buying our house ran smoothly. we had a few ups and downs but we were informed at all times of the progress, any issues and generally kept updated every step of the way. All the staff we spoke to at Douglas Allen were very helpful including Rebecca and Aseena but we wanted to draw attention to the commitment of Freddie, Bradley and Natasha. Thank you for all your help and assistance.

Caroline · 28 August 2024

★★★★★ 1/5

Trustpilot

By far the worst Estate agent ever.

We went to view a house with Douglas Allen (Chadwell Heath branch) in December 2023 before the Christmas holidays. The house was advertised with 3 other agents but I chose Douglas Allen because a while back, a young chap by the name of Bilal Arbi who works for Douglas Allen was really helpful in supporting me with an offer I had made on a property back in September, but I wasn’t successful in securing the property. To cut a long story short, for the house I went to view in December 2023, Douglas Allen only accepted my offer after doing something called an “offer qualification”, a disguise of where they force you to have a meeting with their in house mortgage advisor, to underhandedly force you to take out a mortgage with them. This is unethical and immoral- I’ve dealt with other estate agents before and they’ve never operated in such a way. Nevertheless I sat through this meeting and then eventually after a few days the seller accepted my offer but I had to increase it by £7000. I made the biggest mistake doing this. After accepting my offer, the seller still kept the house on the market with other agents because he was hoping to secure higher offers than mine. The property has tenants who are council tenants of 10 years and the seller is struggling to remove them. Despite knowing this I went ahead with good intentions to buy this house, giving Douglas Allen the benefit of the doubt that they are doing everything they can to push the seller to remove the house off the market and remove the tenants. I did my mortgage application and surveyors were sent to survey the property. After my mortgage went through, 2 days later I find out from Tanya Keene, their Sales Progressor, that the seller had issued a Section 21 to the tenants but they refused to move. She then went on to say the seller would need to get a court eviction order to forcibly remove the tenants which could take up to 6-9 months, all in the while upholding the notion that the seller had no idea that his tenants were council tenants! I couldn’t believe the utter nonsense she was spouting- Tanya claimed she had no idea about what the seller was up to and in the telephone conversation I had with her, she was taking the seller’s side and making excuses for him that he’s naive and innocent in all of this. I am very disappointed that they allowed a surveyor to survey the house, which I paid a sum of over £500 for the surveyor cost the property, knowing full well that the sale of this house will not complete any time soon. I had already instructed solicitors and paid an £800 deposit for them to start their checks, but the seller was doing nothing from his side to make this sale happen. This is all down to Douglas Allen’s carelessness- they should’ve done more to understand this seller’s motives. As a result, I lost a lot of money and so much of my time was wasted on this one property which I had set my heart on. Also, one of their Sales Negotiators, Samuel Stephens, as nice as he was, he seemed very ill informed on the entire process of processing offers. He had initially asked me to send over my payslips, P60, 3 months bank statements and much more for simply making an offer on a house? This was then looked into by the mortgage advisor who herself admitted Samuel was not supposed to ask for this much information and that the offers are supposed to be emailed to someone more senior than him, and that he will be told to delete the sensitive files I sent over to his email. After I had withdrawn my offer for this property, they put the house back on the market, knowing full well there are sitting tenants in the property who will not be vacating the property anytime soon. This shows they have no reservations in deceiving people. This is a very poor reflection of Douglas Allen and I would advise anyone to steer well clear of them!

Khadija · 23 July 2024

★★★★★ 5/5

Trustpilot

Ian White was really easy to work with…

Ian White was really easy to work with and made the buying process feel like a piece of cake. I worked with him and he was absolutely incredible! He treated us like a family member and went to bat for us with the seller. I hope this is my forever home and I won't need a realtor again, but if I do I will absolutely be a returning customer. Thank you Ian White.

Sorina · 21 August 2024

★★★★★ 5/5

Google

Had 3 viewings at the same property, Oscar was very attentive and patient. Nothing was too much trouble for him. Unfortunately in the end the property wasn't for me but would definitely ask for Oscar in the future.

Jackie · 27 October 2025

★★★★★ 5/5

Trustpilot

We have used Douglas Allan Basilidon on…

We have used Douglas Allan Basilidon on many occassions, using them to buy and sell property.We have recently sold a house. Greg Wade (manager) came to view the house and advised us on the value and selling options ( we had researched the prices locally and was glad that Greg valued it realistically ). the viewings were trouble free, and we were kept informed of all the offers. When we decided to accept an offer, Michelle Brown was very good at keeping us informed and was able to answer all our questions through to exchange.Over all a pleasant and stress free experience again.

Lee · 1 February 2024

★★★★★ 5/5

Google

Although I haven't bought or sold through Douglas Allen I cannot speak highly enough about Oscar Garcia. I have been looking since the beginning of the year and Oscar has called me for updates periodically to see how I am getting on and also to tell me about possible houses that Douglas Allen have on the market. What makes him one step above every other agent who has called me is that he has listened to what I said I wanted from my new house and where I want to live. Other agents have called me numerous times and not considered my wish list at all despite me outlining it clearly. Well done Oscar, keep up the good work!

Cassie · 16 November 2025

★★★★★ 5/5

Google

Oscar has been helping me with my property purchase and he has been extremely helpful and attentive. He goes above and beyond to make the process as easy as possible. I highly recommend.

Courtney · 27 October 2025