Trusted Agent profile · Essex
★★★★★
810 reviews across 2 platforms
De Vere Grove, Halstead Road, Earls Colne, Essex, CO6 2NG
Charles Church's office in Essex, at De Vere Grove, is rated 4.2 out of 5 across 810 reviews on two platforms, including 2 Google reviews rated 4.5.
Every review we hold for the Essex office, from every platform, shown as written. First names only.
5/5
TrustpilotExtremely helpful sales team
Extremely helpful sales team, secured 55 builders discount and extras.
Hi Dennis,The team will be thrilled that you've had a great home buying journey so far, we'll be sure to let them know. Please do keep in touch as you progress on your new home journey.Best wishes,Mia
4/5
TrustpilotVery helpful
Very helpful and efficient in our dealings with them.We are wanting a brand new house for the first time. The property, the location and the price seem just right.Time will tell but so far so good.
Hi Jack, Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes, Ada
4/5
TrustpilotHard to provide an accurate response
Hard to provide an accurate response, as yet to move in.The Sales Office staff were lovely, in fact everyone we have come into contact with has been polite, courteous, professional and friendly.Will write a more comprehensive review once we have settled in.
Hi Gary, Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
5/5
TrustpilotWe recently bought a house through…
We recently bought a house through Charles Church. It took a long time but was worth the wait. The service from sales through to aftercare since moving in has been excellent. We had a couple of minor issues which were sorted out within 24 hours of reporting them.
Dear Leigh,Thank you so much for taking the time to leave us your very honest review. We are pleased to hear that any issues have been resolved quickly and to your satisfaction.May we wish you many happy and healthy years in your new home.Kind wishes,Lucy
5/5
TrustpilotMy New Home No9
Salespeople are great and very helpful and understanding of the big commitment of buying a new home and try to make it as easy as possible and are always eager to help well done The Hamlet.
Dear Stephen, Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes, Lily
5/5
TrustpilotI found the sales team always very…
I found the sales team always very helpful if I had questions and would always get back to me if they could not resolve my issues immediately. Although it was unfortunate that the office was closed for 2 days every week.
Hi Vanessa,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. We wish you many happy years in your new home.Best wishes,Mia
5/5
TrustpilotDanny did an excellent work forus
Danny did an excellent work for us, work done to a very high standard.
Hi Modupe,Thank you for leaving your honest review, we really appreciate it. We are pleased that that you were supported by the team and we shall pass on your comments. We wish you many happy years in your new home.Lucy
5/5
TrustpilotNew Charles Church Home - Harlands Park
Really pleased with our new Charles Church home. We have felt really included along the way with photo updates. We had a great site visit with Steve and Darren, they have been so helpful with all our questions and very accommodating - Thank you very much.
Hi Dan & Hannah,Thanks so much for your lovely review. I'd really like to pass on your comments to Steve, Darren and the team. Where we cannot identify you on our system we have asked Trustpilot to reach out for some further details, please could you confirm your full name, plot number, development and email.Best wishes,Mia
5/5
TrustpilotI have been very impressed with the…
I have been very impressed with the customer service I’ve received from Charles church, from the sales team on site to the site team carrying out snagging repairs after 7 days. They have been very responsive and helpful.
Hi,We are so pleased that you have been impressed with the level of service that you have recieved. We will be sure to pass this on to the team.Best wishes,Eva
5/5
TrustpilotSales and site managers were excellent
Your sales team and site managers were excellent
Hi Ian, Thank you so much for your review. I will make sure to pass on your wonderful feedback. Best wishes,Mia
4/5
TrustpilotThe property seems to be a good…
The property seems to be a good standard but the garden area will have to be improved
Good evening Mr Fox, thank you for taking time to leave us a review. The team at Woodlark Place pride themselves on the excellent service that they provide. I shall pass your comments over to them.Kind regards,Rose
4/5
TrustpilotRegency Park & Ben Francis
Me and fiancée have generally had a really good experience with Charles Church and the on site team. Ben Francis the Sales advisor and the site management have been really helpful too. They’ve been really proactive and have made the effort for face to face contact. The house is great and we’re really happy with it, Ben did as much as he could to give us the house we wanted! The contact from the Persimmon customer service team has also been really helpful. The only thing that stops the 5 stars is the issue around some of the snags, which we feel some of which could/should have been picked up prior to completion. But that said the site managers Dave and Steve have both been really positive and proactive about addressing issues. Aside from that, we had both bathrooms tiled, and were told we couldn’t have towel radiators as standard radiators had already been fitted, but the radiators have obviously been removed to do the tiling.
5/5
TrustpilotCharles church regency park
This was our first new build at regency park. Ben from customer services was amazing during the initial stages. We had looked around multiple developers and found his approach with us was the difference between buying a CC instead of a Taylor wimpy. The process had issues due to covid and supply chain materials but in the end all of our issues were cleared up. Snags have been rectified quickly. From start to finish we have felt like they couldn’t do enough for us. We are really happy with our new house.
4/5
TrustpilotHi 5 out 0f 5 for the the sales lady…
Hi 5 out 0f 5 for the the sales lady Maddie - only issue is getting a response to our query around the garage of plot 1 Redland Grange. In that we would like you to leave the celling and plasterboard walls intact when the show-home is handed over to us at the completion date. We have have been advised to get this resolved at solicitor level - when this is simply a case that leaving the celling and plasterboard walls in situ saves you money and labour hours - and we have offered to pay you for the work done to put this in place in the first place. We do not expect to get anything for nothing - but we are sure we could come to an agreement that benefit both of us
1/5
TrustpilotThe service has been terrible
The service has been terrible. I can honestly say it's the worst I have ever experienced in my life!It would help if you dealt with your lack of customer service and ability to get back to people - this is basic. You are not selling a cheap pair of jeans. It's one of the most significant expenditures a family will make.The CEO certainly has their work cut out in this business! I am being kind by giving one Star- there wasn’t a O
2/5
TrustpilotMixed review
Site team cannot be more helpful and build quality was good, with some small issues. Sales team was awful at the start, telling us incorrect information and getting our information mixed up with other properties. However, towards the end the sales team has been fantastic and really helpful.
Thank you for taking the time to share your thoughts on the sales process. I will certainly share this with the sales manager as this is not the service we expect our valued customers to receive. Kind regards, Sophie from Charles Church Homes
5/5
TrustpilotDarren Graham contract manager Harlands park Uckfield
I have been in contact with Darren from Harlands park Uckfield who has been a great help throughout my experience. He’s sending me updated pictures every week without asking. The process is looking great and I’m excited to see it finished now.
Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Darren has been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as he'll be delighted.Best wishes, Zoe
5/5
TrustpilotEverybody throughout our buying process…
Everybody throughout our buying process was amazingStuart the site manager is so nice pleasant and helpful All staff in the site office do a great job The property is all we expected thankyou everyone
Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes, Zoe
5/5
TrustpilotGreat customer service pre and post house purchase.
Great customer service from Natalie and Connie. Helped us through the very stressful process of moving house. Edgar and Bradley - the Site Managers are absolutely wonderful. We feel very supported and nothing is too much for them.
Hi Dawn, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy years in your new home.Best wishes,Mia
5/5
Trustpilot5 star experience as we approach completion
Very impressed so far with the buying experience. Communication is swift and effective. We had the home demo today which was extremely thorough.
Good morning, thanks so much for your kind words. We are so pleased to hear that you have been well looked after by the team, we shall certainly pass this on.Kind regards,Rose
4/5
TrustpilotIt has been a pleasent experience
It has been a pleasent experience. I cannot give 5 stars as there were delays in completion due to shortage of materials. Everything else was fine. I appreciate getting updates and photos every week. It means a lot to us.
Hello Alexandra,Thank you for sharing the start of your experience with Charles Church, it really means a lot. Please keep in touch and let us know once you are in your new home.Best wishes,Emmy
1/5
TrustpilotYou can’t find anyone to help for the refund
I have made a deposit for a plot of Oakwood Meadows in July 2021. We then requested not to further proceed the purchase end of the month and asked to have the £500 refund. I have sent many msg to the sales advisor, and emails to the office to follow up on this, however until now (4 months already), no one contact me about the progress, no contact point, no response! Checked their website, the plot has been sold already.
4/5
TrustpilotJust waiting to move into my new house
Just waiting to move into my new house, so far buying the property has been very easy and straight forward. The staff at the office were pleasant and easy going and I receive regular photos of the build in progress.
Hi,Thank you for sharing the start of your experience with Persimmon Homes, we are pleased to hear you have been well looked after by the team. Please do keep in touch and let us know once you are in your new home.Best wishes,Mia
5/5
TrustpilotNew home purchase
We are currently purchasing a new home from Charles Church Foundry development in Uckfield. So far the experience has been a pleasure, good communication and regular pictures of the build progress. We have easy access to the sales team and contracts manager.
Hello Mark,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the Foundry Meadows team, who will be thrilled. Best wishes,Emmy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charles Church's Essex office has 810 reviews across two platforms: 2 on Google, 808 on Trustpilot (across the whole business).
Charles Church Essex is rated 4.2 out of 5 across all 810 reviews, and 4.5 out of 5 on Google from 2 reviews.
Charles Church Essex, De Vere Grove, Halstead Road, Earls Colne, Essex, CO6 2NG.
