Every review we hold for the Esher office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleOur experience with Knight Frank Cobham and Esher started positively. During the viewing and contract-signing stage, Tina was responsive and present, and the team followed up frequently, including several reminders to leave a Google review once the agreement was signed.
However, everything changed once we moved in. The property was handed over in a condition far below expectations: carpets not properly cleaned, general cleanliness issues, an unkept garden, and multiple plumbing and electrical problems from day one. We reported all of this immediately with photos and detailed descriptions.
The most challenging part has been the property management. Hollie, the property manager, initially reasssured us that interventions were planned, approved, or scheduled, only for us to find out weeks later that almost nothing had actually been authorised.
Many follow-ups were promised and then simply never happened or only partly happened. They tried to quickly close the intervention request as solved, despide us indicating that the issue was still ongoing. Messages and emails often go unanswered for days or weeks, leaving us without clarity or support.
Three months after moving in, several repairs remain half-finished or not started at all, despite our ongoing communication and documented evidence of each issue. At this stage, we still have no replies from Hollie regarding the outstanding work.
After more than 20 years of renting internationally, this has unfortunately been our worst experience. I hope this review helps others set realistic expectations on Knight Frank and encourages improvements in communication, follow-through, and overall property management.
M · 21 November 2025
Agent replied · 12 December 2025
We’re very sorry to hear about the difficulties you’ve experienced since moving in. We’ve asked your property manager to contact you as a matter of urgency to help resolve these issues.
To ensure we can look into this further, please email us at complaints@knightfrank.com with the details of your concerns.
Thank you, and please accept our sincere apologies once again.
Knight Frank
★★★★★ 5/5
GoogleSuper impressed by the service received by the whole Knight Frank team during our property search. Particular shout out to Victoria who really understood our brief, showed us some great properties and was available night and day to reply to our messages. Also, gave up her Sunday to show us a property!
Ben · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your review, and taking the time to share your experience. I have really enjoyed working with you both and glad the search so far has felt supportive
Best wishes
Victoria & the Knight Frank Esher Team
★★★★★ 5/5
GoogleI have been working with Tina Stres recently and she has consistently impressed me. Tina is always friendly, professional, and well informed on all properties we have viewed. If I happen to have a question she doesn't immediately have the answer to, she quickly looks into it and follows up with me. I highly recommend Ms. Stres.
Nicole · 12 November 2025
Agent replied · 12 December 2025
Thank you so much for your kind words ; it’s been such a pleasure working with you. I’ve enjoyed helping you throughout your property search so far and will continue to be here for any questions or support you might need from us at Knight Frank.
Tina
★★★★★ 5/5
GoogleWe cannot speak highly enough of our experience with Victoria Miles. Victoria was extremely communicative, professional and supportive throughout. She went above and beyond, always keeping us informed at every step and ensured a smooth process We'd definitely recommend her to anyone buying or selling a property.
Ben · 30 December 2025
Agent replied · 13 January 2026
Thank you so much for your kind review. I thoroughly enjoyed helping you both find your new home, and getting you moved. We wish you all the best for the future in your new home.
Kind regards,
Victoria and the Knight Frank Esher Team
★★★★★ 5/5
GoogleWe have received a truly extraordinary service from Adam Burlison and his team in Esher: Amanda, Hayley and Maisie. Both our sale and purchase had various complications built in but Adam and his team helped us navigate the many hurdles and challenges brilliantly. Adam himself is a superstar. Always available (no matter what timezone I was in ;) and his knowledge of the market and frankly anything to do with selling and buying a property in the UK is second to none. In the end he and his team made what could have been a very complicated process a very enjoyable and successful experience for my entire family. Cannot recommend Knight Frank in Esher enough.
Hansbart · 26 November 2024
Agent replied · 9 December 2024
Thank you for the positive feedback, we do try and do everything we can to smooth the process. The whole team have enjoyed looking after your family and delighted we helped on both sides of the deal. Adam, Maisie, Amanda and Hayley.
★★★★★ 5/5
GoogleAdam at Knight Frank Esher has been brilliant throughout both our sale and purchase. We cannot thank Adam enough, he has been incredible going above and beyond to get things sorted for us. We have felt incredibly supported also by Maisie. Very grateful to have had such lovely estate agents who have done such an amazing job for us. We will of course use Adam and his team again in the future!
Georgia · 26 December 2024
Agent replied · 9 December 2024
It was our pleasure looking after you and getting you moved, even better that you also bought through us as well as sold through us. Enjoy Christmas in your new home. Adam and the Esher team.
★★★★★ 5/5
GoogleAdam and his colleagues at Knight Frank Esher made my house purchase smooth and surprisingly enjoyable, which is a rarity in my experience of the property market!
Crucially, Adam knew when the process needed his involvement and help to move it along but was comfortable facilitating a direct dialogue and relationship to develop between me and the seller, so that we could speed up communication and clear up any points that needed clearing up along the way. This maturity and judgement made a huge difference to all parties. Thank you!
Dan · 29 July 2024
Agent replied · 24 August 2024
It has been a pleasure to look after you on your purchase, thank you for making the process so straight forward for my seller. Enjoy your new home.
★★★★★ 5/5
GoogleJamie Vass was outstanding in his approach to us. We're renting for the first time in 48 years and he responded with a perceptive understanding of our situation. He listened to our needs and gave us knowledgable guidance and advice. He enabled us to make an informed decision about the property and we felt very positive about Knight Frank as a result.
Sheila · 20 March 2025
Agent replied · 25 April 2025
Many thanks for your kind words Sheila, I am glad to have given you an insight to the current markets and helped you with your decision process. I wish you all the best, please do feel free to reach out to me at any point should you need any assistance.
Jamie
★★★★★ 5/5
GoogleWe recently bought our dream home through KF and Victoria was a perfect person to make it happen.
We were in a big rush to make the deal happen and due to involvement of a third …
Ria · 16 November 2025
Agent replied · 12 December 2025
HI Ria, many thanks for the lovely review. I am delighted we got you moved; even with all the challenges we faced. I hope you enjoy living in your new home. All the best, Victoria and the Knight Frank Esher Team.
★★★★★ 5/5
GoogleProfessional, knowledgable and easy to work with.
Our selling process was long and, at times, frustrating but throughout Adam, Maisie and the team guided us, supported us and ultimately secured a sale.
Would not hesitate to recommend.
Shiralee · 12 November 2025
Agent replied · 12 December 2025
Thank you so much for your kind words, Shiralee. It has been a pleasure helping you sell your home and thank you for choosing us as your agent. We wish you all the best. … More
★★★★★ 5/5
GoogleTina has been pleasant and professional from start to finish with our house hunt helping us secure our new home. She understood our search spec and found the perfect property for us .
Andrew · 16 December 2025
Agent replied · 13 January 2026
Thank you very much for your kind feedback. I’m delighted I could assist you with finding the right home and I wish you all the best! Tina
★★★★★ 5/5
GoogleI was seriously impressed with the professional and friendly service we received from Knight Frank Esher on the sale of our house. The team was led by Adam Burlison whose knowledge of the local market was extensive and the advice given sensible. Our day to day contact was with the very efficient and effective Victoria Miles .We received immediate feedback following viewings and more detailed feedback a couple of days later. Once we accepted an offer, they chivvied the deal along and kept in constant contact with us, our solicitors, our buyers, their agents and their solicitors. They made sure everyone knew what was going on all the time and helped push the transaction forward to a successful conclusion. Impressive.
Jennifer · 16 December 2025
Agent replied · 12 December 2025
Thank you so much for your generous review and for highlighting our communication and support throughout the process. We’re really pleased you felt reassured at every stage. We can’t wait to see your new home when its ready.
All the best
Adam, Victoria and the Knight Frank Esher team
★★★★★ 5/5
GoogleThe team at Knight Frank managed the rental of my house and did a fantastic job. Jamie and Beth, supported by Harri were all brilliant - trustworthy, professional and proactive. Their approach sets them apart from their competitors and I …
Ash · 16 September 2025
Agent replied · 16 April 2026
Thanks for a lovely review Ash, it was a pleasure working with you and we hope to again in the future. Jamie, Beth, Daniel and Harrie
★★★★★ 5/5
GoogleVictoria and team provided an excellent service throughout our purchase, always available, persistently helped run things down to ensure we closed on time. Thanks for all your support!
Doug · 6 January 2026
Agent replied · 13 January 2026
Dear Doug, many thanks for your kind words and taking the time to leave a review. I am really pleased you felt supported throughout the process. We all really enjoyed working with you, and wish you all the best in your new home!
Kind regards
Victoria and the Knight Frank Esher Team
★★★★★ 5/5
GoogleHaving dealt with other estate agents, I must say Knight Frank has been a breath of fresh air. I wholeheartedly recommend!
Customer service and having people’s best interests at heart shines through. I would like to say a big thank you to Jamie for a remarkable service throughout the whole process. He was so patient, answering my one million questions, and being friendly yet professional.
I think he deserves a raise or promotion because wow the service delivery was frankly exceptional. Thank you Jamie, you’re a star! God bless you!
Florence · 17 February 2024
Agent replied · 16 June 2024
Thank you for the kind words, Florence. It's very much appreciated. I am glad to have gone over and above for you and got to the bottom of the mountains of questions. As always, feel free to reach out if I can ever help you at all in the future. Speak soon, Jamie.
★★★★★ 5/5
GoogleRenting and moving can be very a stressful process yet we recently had the pleasure of working with Jamie Vass from Knight Frank while looking for a rental property. From start to finish, Jamie was very professional and experienced. He understood our needs and was determined to find us a property that matched our needs. He is highly knowledgeable about the local market and made sure we always felt like a priority.
I’m so glad we chose Knight Frank for our real estate needs. Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend them to anyone looking for a rental property.
Hana · 17 February 2024
Agent replied · 16 June 2024
Hi Hana, thank you so much, I appreciate moving is an incredibly stressful time but it was lovely to work with you and your family, I hope you will all be happy for many years to come! While you know where you can find me, I am sure our paths will cross in the village soon. Kindest Regards, Jamie
★★★★★ 5/5
GoogleI was looking to let out my apartment in November 23, and with another agent not having much luck, I enlisted Knight Frank. Jamie Vass became a trusted advisor and found me a tenant in less than a week. I was astounded by his professionalism, guidance and compassion for a new landlord who practically had 0 clue what the whole process looked like. I know also how helpful he was to my tenant who was new to renting as well. He helped build a great working relationship with myself and my tenant which has flourished since everything was completed. I’m not sure how successful this would have all been wi th out him. Thanks Knight Frank for making this process a little easier for a newbie, especially Jamie, this was remarkably easy with you guiding me along the way.
Aegean · 17 February 2024
Agent replied · 16 June 2024
Many thanks for your kind words Aegean.
While it was a pleasure to find you a lovely tenant so quickly, it was a delight to work with you also and guide you through the process and I wouldn’t have had you as a “newbie” should I have not known otherwise. I hope the tenancy goes well and you and your tenant have a strong relationship throughout.
Please do feel free to reach out to me at any time.
All the best, Jamie
★★★★★ 5/5
GoogleI recently had the pleasure of working with Jamie Vass from Knight Frank, and I must say the experience was outstanding. From the very beginning, Jamie demonstrated exceptional professionalism and expertise. Our communication was seamless, thanks largely to the WhatsApp group he established, which kept everyone informed and connected throughout the process. Jamie’s dedication and attention to detail made a significant difference. I highly recommend Knight Frank for anyone seeking top-notch real estate services, and a special shoutout to Jamie for going above and beyond. Their service is truly a five-star experience!
Seshani · 17 February 2024
Agent replied · 16 June 2024
Thank you kindly Seshani, I am most grateful for your kind words. I am glad to have helped you, not just to find a home but throughout your tenancy also. I wish you all the best moving forwards. Kindest Regards, Jamie
★★★★★ 5/5
GoogleWe had an excellent experience buying our new home. In particular, Maisie Bywater was outstanding. She is very knowledgeable, diligent, personable, and of course, highly effective. Couldn’t recommend her more!
Michael · 5 December 2025
Agent replied · 12 December 2025
Thank you so much for your kind words, and for taking the time to leave a review. We’re so pleased to have been able to help, it has been a pleasure working with you and we wish you all the best for the future in your new home. … More
★★★★★ 5/5
GoogleVery many thanks to Adam, Victoria & Maisie for their professionalism and hard work to get this sale completed in what is a challenging marketplace.
Andrew · 16 December 2025
Agent replied · 13 January 2026
Thank you so much for your kind review, and for taking the time to share your experience. We’re delighted you had such a positive journey with us, and the whole team really enjoyed working with you.
Adam and the Knight Frank Esher team
★★★★★ 5/5
GoogleVictoria Miles is one of the best agents in Esher & Cobham area always showing us the best properties on the market, looking forward to closing a property with her in the near future.
BP · 3 September 2025
Agent replied · 9 September 2025
Thank you for your kind review, I look forward to working together to find you your new home.
★★★★★ 5/5
GoogleJust exchanged on an amazing house in Esher. Fantastic support and guidance by Victoria Miles at Knight Frank in Esher. Held my hand all the way through the process which has been very easy and efficient. Thanks Victoria. Thanks team.
Nick · 14 April 2026
★★★★★ 5/5
GoogleJamie Vass at Knight Frank was extremely helpful, patient and attentive with us. One of the few estate agents who wasn't overly pushy or aggressive and that listened to what we needed and delivered. Thank you Jamie.
Roberta · 11 July 2025
Agent replied · 26 August 2025
Dear Roberta,
Thank you so much for your kind review. It was a pleasure assisting you.
Jamie
★★★★★ 5/5
GoogleThe professionalism of all the team is outstanding.
Adam and Matt made sure I understood the process from beginning to sold.
The social media video was fantastic and the brochure very well put together. It went onto Rightmove as soon as we agreed to sell and the response was fantastic.
I am quite a private person and Adam and Matt made sure only well qualified buyers were given appointments to view the house, they took care of the viewings.
I would not hesitate in recommending the Esher office to anyone who is looking for the best company to sell their home.
Susannah · 17 June 2023
Agent replied · 16 June 2024
Many thanks for your kind words Susannah, such a great review to read and we have thoroughly enjoyed looking after you with your move.
Adam and the Knight Frank, Esher team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
