Every review we hold for the Epworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent
Where do I start? Paul Fox Estate Agents will definitely be my first choice if I am ever move house again. I recently completed the purchase of a property they were marketing, and from start to finish, I genuinely couldn’t fault the service. Taylor led the process and was outstanding throughout friendly, professional, and incredibly responsive. She kept everything on track and played a key role in ensuring exchange and completion happened promptly. Her communication was second to none, I was kept in the loop at all times with clear, timely updates whenever there had been any developments, Taylor also did a brilliant job liaising between both parties and resolving any issues that came up her proactive approach really did make a difference. I truly appreciated the effort she put in from day one. Based on this experience, I’ve already recommended Paul Fox to others and wouldn’t hesitate to use them again. It’s one of the first things I mention when talking about moving is how good they were. Thanks again, Taylor and the team at Paul Fox
Callum · 26 June 2025
Agent replied · 24 December 2025
Thank you for your review Callum. Very nice of you to complement the service you received from us. We will ensure that Taylor hears about your feedback. Best wishes for the future.
★★★★★ 5/5
TrustpilotAfter asking Paul Fox Estate Agents to…
After asking Paul Fox Estate Agents to sell our plot of land , our contact at Paul Fox was a lady called Taylor. Paul Fox were fantastic to deal with, but as a contact Taylor was very professional, extremely pleasant & basically got the job done. Many thanks Taylor & Paul Fox. Would definitely recommend.
· 16 February 2026
Agent replied · 23 February 2026
Thank you for taking the time to leave a review of our services. We are delighted that you were so happy with your dealings with us. We will make sure that Taylor is made aware of your comments. All the best with everything for the future.
★★★★★ 5/5
GooglePaul Fox have been amazing with selling my mums house and I would recommend them again. Lyndsey has been friendly and efficient helping us navigate through the selling process and has gone above and beyond to help. The service they provided was excellent and I would be more than happy to use them again.
Lucy · 16 January 2026
Agent replied · 16 April 2026
Good afternoon Lucy, thank you for leaving us such a positive review. We are delighted that you are so pleased with the service that you have received from our Epworth office. We will make sure that Lyndsay is made aware of your comments. All the best with everything in the future.
★★★★★ 5/5
Trustpilot5 Star Service
Paul Fox have been amazing with selling my mums house and I would recommend them again. Lyndsay has been friendly and efficient helping us navigate through the selling process and has gone above and beyond to help. The service they provided was excellent and I would be more than happy to use them again.
Mr&Mrs · 7 January 2026
Agent replied · 23 February 2026
Good morning, thank you for leaving us such a positive review. We are delighted that you are so pleased with the service that you have received from our Epworth office. We will make sure that Lyndsay is made aware of your comments. All the best with everything in the future.
★★★★★ 1/5
TrustpilotBooked a viewing
Booked a viewing, couldn't do the Friday which was the first day of viewings, so their next working day was Monday, which I booked. Got a call at 2pm Friday to say the property had sold ( 7 hours on the market). And they may claim its their clients wishes but I was willing to go above asking price and they've only let down me and their client by not allowing one batch of viewings.
Daniel · 12 June 2026
Agent replied · 22 September 2026
Daniel, we're sorry that you're disappointed to have missed out on this property. Several viewings have taken place this week and the vendor is happy with the offer received and the decision that they have made. It is unfortunate that you were unable to view until Monday 15th June. The timing of your availability has worked against you on this occasion. It's a shame that you felt the need to leave a 1 star review for us. If the situation with the property changes we will of course let you know. Best wishes for your future property journey.
★★★★★ 5/5
FacebookWe sold our house and bought our new home, both with Paul Fox. We highly recommend. We had excellent communication all the way. We spoke with Karen and Taylor who were very friendly and helpful every time, Richard took amazing photos and Michelle went above and beyond. Thank you to everyone at the Scunthorpe Branch.
Yvonne · 4 September 2025
Agent replied · 22 September 2025
Thank you so much for your kind words Yvonne🦊💚
★★★★★ 5/5
TrustpilotExcellent experience with Paul Fox…
Excellent experience with Paul Fox Estate Agents in Scunthorpe. Michelle has been outstanding from start to finish, clear communication, regular updates, and a professional approach throughout. They also have a great selection of properties to choose from. We’re really pleased with the service and will certainly be purchasing more through them in the future.
Isaiah · 19 August 2025
Agent replied · 24 December 2025
Thank you for leaving us such a positive review Isaiah. Delighted that you experienced a good service from us. Best wishes for the future.
★★★★★ 5/5
GoogleJackie was very professional and helped us in every way she could for the purchase of our first home. Thank you again for everything that you did for us.
Harrison · 16 March 2026
Agent replied · 16 April 2026
Thank you for your lovely review Harrison. We will ensure that Jackie and the team at Epworth are made aware of your comments. We wish you all the best for the future in your first home.
★★★★★ 5/5
GoogleThe team at Paul Fox were great in our process of buying a house through them . A special mention to Jackie who went above and beyond .
Julie · 16 March 2026
Agent replied · 16 April 2026
Thank you for leaving such a wonderful review Julie. So pleased that we helped with your purchase. All the best with everything for the future.
★★★★★ 5/5
TrustpilotPaul Fox have been fantastic the whole…
Paul Fox have been fantastic the whole way through the purchase of our house. They are more reliable for contact and updates than the solicitors we have. Always happy to chat, always free for follow up viewings or anything you need from the property. They couldn't do enough to help. The final exchange is still yet to happen but Paul Fox have been a lifeline throughout. Thank you so much
ShaddHammer · 22 April 2026
Agent replied · 27 May 2026
Thank you for your kind words. We pride ourselves on keeping our customers 'up to date' with the progress of their purchase. We are delighted that you have bebefited from this. All the best for the future with everything.
★★★★★ 1/5
GoogleIf I could give them a minus 1 I would! Absolute mercenaries without an ounce of pride in the job they do. We have listed our property on a modern auction style sale and it turns out they have nothing to do with it, they just passed our details to IAMSOLD which are nothing more than predators themselves! Our contact Ella, simply did not care how much we lost, she sold our property for a price that was nothing more than peanuts, and even when she sold it she made a clause in favour of the buyer!! So even now after day 56, the buyer can pull out and they will not lose their deposit! STAY AWAY FROM THIS TYPE OF AUCTION YOU WILL SEE YOUR HOUSE PRICE REDUCED TO NOTHING AND ESPECIALLY STAY AWAY FROM PAUL FOX EPWORTH AND IAMSOLD.
Adrian · 5 December 2025
Agent replied · 12 December 2025
Thank you for taking the time to provide a review of the service that you have received from ourselves. We would be very keen to understand the problems you encountered in more detail. I will investigate this matter further but would you be able to provide your contact details via email to marketing@paul-fox.com. Thank you.
★★★★★ 1/5
Trustpilot**** BE WARNED STAY AWAY FROM PAUL FOX ****
If I could give them a minus 1 I would! Absolute mercenaries without an ounce of pride in the job they do. We have listed our property on a modern auction style sale and it turns out they have nothing to do with it, they just passed our details to IAMSOLD which are nothing more than predators themselves! Our contact Ella, simply did not care how much we lost, she sold our property for a price that was nothing more than peanuts, and even when she sold it she made a clause in favour of the buyer!! So even now after day 56, the buyer can pull out and they will not lose their deposit! STAY AWAY FROM THIS TYPE OF AUCTION YOU WILL SEE YOUR HOUSE PRICE REDUCED TO NOTHING AND ESPECIALLY STAY AWAY FROM PAUL FOX EPWORTH AND IAMSOLD.
Adrian · 1 December 2025
Agent replied · 24 December 2025
Thank you for taking the time to provide a review of the service that you have received from ourselves. We would be very keen to understand the problems you encountered in more detail. I will investiagte this matter further but would you be able to provide your contact details via email to marketing@paul-fox.com. Thank you.
★★★★★ 5/5
GoogleAbsolutely fantastic service from start to finish. Informative and never left us wondering what is going on. Lyndsay was a life saver in keeping us updated and pushing things when they needed it. Couldn’t have done it without her. Would highly recommend a brilliant experience.
Craig · 11 July 2025
Agent replied · 23 August 2025
Thank you for the kind words about the service that you received from our team in Epworth Craig. We will make sure that Lyndsay is aware of your comments. All the best for the future with everything.
★★★★★ 1/5
FacebookWell very disappointed with this estate agent I’ve never encountered anything like I have today and I have brought and sold a number of properties
I booked a viewing for a property today travelled over two hours to turn up to find somebody else was viewing it who said why are we here? It is their house they’ve had an offer accepted I said well we have a viewing and then another estate agent turned up called Ben. Who is very friendly with the people who said it was their house? They had their offer accepted.Last week
When I turned up the estate agent yesterday I asked if there was any offer or any interest I was told there was an offer put forward but it was not acceptable
So then I emailed my offer before even viewing the property
And the agent who was showing this round could not even get in the key safe so my partner managed to get in the house for them so we looked around and then I confirmed my offer was willing to put it forward to a side but while I was outside I heard Ben talking to the two men who said it was their house and I heard the offer was around £20,000 less than my offer but yet I am told by the agent, they have took the offer and that is it they are going to go with the lower offer
Which all seems a bit dodgy as the people who said They had their offer accepted was very friendly with Ben and was whispering In a corner thinking I could not hear
They say it’s not what you know it’s who you know It seems very underhanded
It’s also not fair to the person who has this was as it was a repossession surely they should be trying to get the best price possible for all parties involved
My offer is cash With no Surveyors report
All parties who are viewing the property should’ve been made aware and there was offers on the table and it should’ve gone to final best offers
The first estate agent who turned up at the house was very helpful And stayed with us for us to look as he known we travelled so far
I have just been on land registry And brought the title deeds To try and find the owner To make them aware that there was a higher offer And they could’ve been walking away with a bit of money for himself after the mortgage is paid off But Due to failings they are missing out
And also just been told that I broke into the property When the window was open and the estate agent was there and he said if you can get through the window, there is a key in the kitchen as they couldn’t get in the key safe
I will now Be contacting my solicitor as this is slander. I have never been accused of breaking into anywhere in my life.
Martin · 3 June 2025
★★★★★ 5/5
GoogleOnce an offer was accepted the manager Jackie kept us informed more than the solicitors were able.
Stuart · 16 March 2026
Agent replied · 16 April 2026
Thank you for your review Stuart. Jackie will be delighted to hear your comments. All the best for the future with everything.
★★★★★ 5/5
GoogleTeresa and the team at Epworth Paul Fox went that extra mile for us when we bought our house. Teresa was incredibly supportive and helped me resolve legal concerns .. she explained the process and listened to my concerns . When things got difficult Teresa helped us patiently to get back on track .. she was there at the end of the phone. Without Teresa I don’t think the sale would have gone through .. she tried so hard for everyone concerned . Thank you to Teresa and the Epworth team.. professional and supportive.
Elisabeth · 21 September 2023
Agent replied · 17 June 2024
Thank you for a great review!
★★★★★ 5/5
GoogleFantastic service from start to finish. Ben was so kind, friendly and enthusiastic when he came to value my home, very professional and knowledgeable about my valuation and made the whole process very easy to understand. Michelle was …
Claire · 16 June 2025
Agent replied · 13 June 2025
Thank you for your kind words about the service that you received from our team Claire. Great to hear that we helped you through the process. We will make sure that Ben and Michelle are made aware of your comments. Thanks again for taking the time to post a review.
★★★★★ 5/5
GoogleWell where do I start…. Thank goodness for Jacky Epworth branch. We cannot thankyou enough for everything you did with the house sale. If it hadnt been for you going above and beyond I dont think the sale would have gone through!!!! You sorted the chain, acted promptly with professionalism (and empathy) for a pretty irate woman at times 🤦🏼♀️🤣. Got to the bottom of the problem regarding ‘the chain’ and hold ups so quickly.
We really cant thankyou enough and you are a HUGE asset to Paul Fox.
Many thanks
Tracey Farminer
Tracey · 18 June 2023
Agent replied · 17 June 2024
WOW! Thank you for for an amazing review.
★★★★★ 5/5
GoogleJackie and the team have helped me with a new purchase of property and all I can describe the team as is outstanding
Nothing has been any trouble at all even when asking to go back many times to …
SUE · 16 April 2025
Agent replied · 25 April 2025
Thank you for a lovely review!
★★★★★ 1/5
TrustpilotAvoid at all cost!
Had this company value my house over 12 months ago with a view to them listing it. Their valuation was the lowest out of the three we obtained and their costs the most expensive. Needless to say we didn’t use them and sold the property for £55,000.00 more than they valued it. Recently we have sold our current house and their extremely arrogant surveyor was employed by our buyers to carry out a survey and valuation. He valued our house much less than the offer we had accepted! Crazy as Paul Fox had the very same house on their books for sale 2 years ago £20,000.00 more than they valued it June 2025 and now it’s fully renovated too! I would avoid this company at all costs! They are arrogant and think they are the font of all in this area operating under a false sense of superiority. Definitely DO NOT recommend.
Webster · 19 June 2025
Agent replied · 24 December 2025
Thank you for taking the time to post a review of our service.
When considering house price valuations it is important to remember that the lowest valuation does not necessarily mean it is a 'poor' valuation. It reflects the experience of the valuer and their opinion of market values at the time.
In many cases a 'high' valuation could turn out to be poor advice. Often businesses will overvalue to 'seduce' customers to list their home based on a valuation that isn't market comparable. Whilst a high valuation can often look attractive it can lead to issues with the mortgage valuation upon acceptance of an offer.
It is also worth noting that house prices vary considerably over time and that a valuation 2 years ago is not necessarily indicative of a house's value today.
In respect of the survey carried out on your property, as you state above, we were instructed by the buyer not yourself. So, whilst you have chosen to comment on this aspect of our business you were not our customer on this part of the transaction.
Our Surveyor is a qualified member of the RICS and has many years of experience handling residential, commercial and land valuations. Their advice has been highly respected by multiple financial institutions and investors over the years.
Our business is a family firm, established in 1991, that prides itself on giving honest advice to buyers and sellers in all aspects of property transactions.
If you could share your contact details with our Marketing Manager, Malcolm Barnard via email (mbarnard@paul-fox.com) we would be more than happy to discuss this matter further with you.
Updated response:
Thank you for your most recent update. It's Malcolm replying again. I have only recently joined Paul Fox Estate Agents hence the lack, until today, of responses to other comments on this platform.
We are obviously very sorry that you have formed the view you have. Our customer service is very important to us. To put the reviews on this platform in context, we have a rating of 4.5 (out of 5) from 286 reviews on Google.
Of course you have the right to review our service, just as we have the option to respond. I remain happy to talk if you wish and have left my number on an answerphone message earlier today.
Further update:
As per your request your personal data, which was provided to us when you viewed properties through ourselves, has now been deleted from our systems.
★★★★★ 5/5
GoogleThe lady from Paul Fox estate agents call Teresa has been absolutely fantastic and I could not be happier with the way she has helped us draw our sale to a very satisfactory conclusion 😀 …
Robert · 16 April 2025
Agent replied · 17 June 2024
Thank you for an amazing review!
★★★★★ 5/5
TrustpilotGood experience
I was very satisfied with Paul Fox Estate Agents when selling my property. From first visit by Ryan to do valuation, to handing my keys over to Lyndsey, I was kept informed all the way.
Paul · 15 June 2026
Agent replied · 22 September 2026
Thank you for leaving your review Paul. We are delighted that our team delivered against your expectations. All the best for the future with everything.
★★★★★ 5/5
GoogleJackie and the staff at Paul Fox were fantastic from start to finish. They helped make, what could have been a very stressful time, almost painless. We were kept up to date with all happenings and we would not hesitate to recommend them to sell your property.
Helen · 16 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to review our services Helen. We are so pleased that we helped your journey to be 'painless'. We really appreciate your recommendation. All the best with everything in the future.
★★★★★ 5/5
TrustpilotWhat a great company to deal with
What a great company to deal with! I got immediate responses to emails from knowledgeable friendly staff. Everything necessary was carried out by them at my convenience and to my great satisfaction. During the relatively stressful time of selling up, it's a good feeling to know Paul Fox estate agents are there to help, guide and give support.
John · 10 December 2025
Agent replied · 24 December 2025
Thank you for your review John. We really appreciate your kind words and it's fantastic to know that you were well supported through your sale. Best wishes.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
