Trusted Agent profile · Epsom
★★★★★
1,600 reviews across 3 platforms
2 West Street, Epsom, KT18 7RG
Part of The Personal Agent, see every office.
The Personal Agent's office in Epsom, at 2 West Street, is rated 4.9 out of 5 across 1,600 reviews on three platforms, including 562 Google reviews rated 4.9.
562
Reviews on Google
This office
40
Reviews on Facebook
This office
998
Reviews on Trustpilot
Business-wide
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
4/5
TrustpilotProfessional and Prompt
Our experience with Personal Agent was great. Our home buy was looked after by Adam Latter from Epsom branch of the personal agent. He kept us informed about progress of the sale and in some instances even chased the solicitors on our behalf. Overall the experience from the agency was pretty good.
5/5
TrustpilotGood experience
My contacts are directly with Charlotte Evans. She is excellent, reliable, efficient and competent.A warm and friendly person.I am very pleased with the overall experience with The Personal Agent.
5/5
GoogleSuch a great experience throughout - Sarah G was fantastic pushing along our purchase. It felt like having an ally throughout what could have been such a stressful experience. Sarah - thank you!!
5/5
Trustpilotthe staff were very helpful
the staff were very helpful and kept us up to date by constant liaison with the purchasers. We felt we had a better rapport with them than our Solicitor as they kept `in the loop`
5/5
GoogleRay really went above and beyond in his service and ensuring the whole chain exchanged in good time. Really happy with his service and support. Would thoroughky recommend.
5/5
GoogleHad a really good experience with the team at Personal Agent. I especially appreciated the service provided by personal agent Adam Latter, who was really professional and informative as he showed me around the property. Would definitely recommend this company to others.
5/5
GoogleHighly recommended it as an agency, especially after the recent viewing with Ray, who is both professional and knowledgeable whilst at the same time friendly. It’s refreshing to have someone show you around without the pushy sales tactics that other agencies use.
5/5
TrustpilotFast and efficient service
I spoke with Bradley Snape who advised what he thought I could achieve with my property (which seemed ambitious) but within 1 week he had secured a tenancy slightly above this level. Very fast and efficient service from The Personal Agent.
5/5
TrustpilotExcellent service
Just wanted to share my Expirience with The personal agent I have been looking to buy and sell and I must say the service I received so far has been excellent from the team. Especially from Christine in Epsom branch. Got all the support to sell my house and all the market reports to help me decide what property be suitable to buy at what price. Thank you
5/5
Trustpilot- overall we received a good service…
- overall we received a good service from personal agent (we were a buyer rather than seller)- unfortunately we had a very difficult vendor that made our lives very difficult which then in turn made personal agents role difficult to provide - my only suggestion for future improvement would be perhaps some extra rules (which are enforceable) in your contract of work to tackle difficult or unhelpful vendors
5/5
TrustpilotExcellent Service
Having now dealt with The Personal Agent on a few occassions, I wanted to leave a positive review as their service and attention to detail has been above and beyond. There are estate agents and then there's The Personal Agent. I would have no hesitation in recommending their broad range of services.
5/5
GoogleRosie from the personal agent was amazing! Very professional and was a great advocate for both seller and buyer!
5/5
TrustpilotReliable professional service
Chris Sweby and all the team at Epsom personal agent letting deliver a great professional service. They keep me updated as a landlord and have found he a new tenant swiftly marketing my property effectively with a price that reflects the local market, thankyou, Fiona
5/5
TrustpilotGreat service from everyone at The…
Great service from everyone at The Personal Agent from start to finish Sarah in sales progression was outstanding and kept us informed all through the process from accepting the offer to exchange.
5/5
TrustpilotJoe was incredibly helpful and made my…
Joe was incredibly helpful and made my moving process easy with very good communication
5/5
GoogleWas shown around a few properties by Adam. He was polite, professional and clearly knew the area very well. Unfortunately we didn't find the right place but Adam still keeps me updated and checks in time to time. Highly recommend.
5/5
GoogleI had the best experience with The Personal Agent Sales team. Many thanks for your excellent services and the customer care. Sarah, you are a star! Thanks to all for selling my flat so quickly and getting the best price!
5/5
TrustpilotThe Personal Agent staff was prompt…
The Personal Agent staff was prompt always in clarifying doubts and was very professional in their services. Looking forward to work with !Cheers!
5/5
GoogleSarah handled the sales progression of our property and she was fab! Handled everything so professionally and efficiently. So pleased with the service she provided. Thank you! :) x
3/5
TrustpilotDuring the period fighting covid 19 we…
During the period fighting covid 19 we received no assistance in previewing property in real or handover of which nor tenancy registration to Council. This has disappointed us a bit.
Hi Allen,Thank you for taking the time to write a review.As you were relocating from abroad and moving in on the day that you arrived there was no time for us to show you the property. The keys were made available for you to collect. The negotiator handling your tenancy sent over a video tour and pictures of the property, you agreed to proceed with moving in, without a viewing.Utility bills are something that only the tenant can set up, should you need any help/assistance with locating the suppliers please let us know. The council tax payments would also need to be set up direct with Epsom & Ewell Council.
5/5
TrustpilotExcellent all round
Excellent all round. House sold very quickly.Video was outstanding.Very pleased with service received.
5/5
TrustpilotGreat service and highly experienced in…
Great service and highly experienced in all aspects of property letting. We have worked with the Personal Agent for 10 years. They always deliver. Special mention for Ronnie who responds effectively and in a timely way every time
5/5
TrustpilotExcellent
Hi I have very good experience with all staff. when I called, they answered all my question and doubts clearly and properly. completed all paper work quickly,so I am very happy to say this. Harish
5/5
GoogleHad a viewing with Rosie and it was a great experience. She was welcoming on arrival and was able to answer all our questions about the property.
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