Trusted Agent profile · Epsom and Ewell
★★★★★
1,657 reviews across 2 platforms
145 High Street, Epsom, KT19 8EH, Epsom and Ewell, KT19 8EH
Part of Hamptons, see every office.
Hamptons's office in Epsom and Ewell, at 145 High Street, is rated 4.3 out of 5 across 1,657 reviews on two platforms, including 215 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Hamptons Epsom & Banstead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epsom and Ewell.
Every review we hold for the Epsom and Ewell office, from every platform, shown as written. First names only.
5/5
Trustpilot1st move for 37 years
As this is our 1st move for 37 years we have nothing to compare it with & assume most successful estate agents offer a similar service! I would however compliment James Webster on his part in the process, most helpful, professional & patient (very important with us old folk) which made a potentially stress full experience straight forward & calm!
5/5
TrustpilotHamptons property management
Hamptons have provided thorough and responsive management of my property. I am very happy with the service they provide and Lucy Desborough has been excellent.
5/5
TrustpilotAttentive service from Hamptons Property Management
We have received excellent service from Hamptons Property Managers, specifically April Keane, who has responded promptly to our inquiries and followed up to ensure the issues were dealt with and that we were satisfied with the outcome.
5/5
TrustpilotBeen dealing with Gemma Ward at Hampton…
Been dealing with Gemma Ward at Hampton for more than 6 months now and I honestly must say that she delivers an amazing job and service, prompt reaction and ideas to solve issues that you may encountered on a day to day basis in the chaotic world of landlords/properties. I would recommend her to any of the landlords seeking for a serious assistance and co-operation.
5/5
TrustpilotGreat Property Management
April Keane Marla has been a great property manager. Always professional, courteous and quick to respond to any issues.
5/5
TrustpilotQuick response
Quick response and effective communication
1/5
TrustpilotEVERY INSTRUCTION IS IGNORED
EVERY INSTRUCTION IS IGNORED. It does not matter how many times you give an instruction the lettings manager, Emma in Tunbridge Wells, just does not listen. Even when you stress how important something is, she does not even try to be helpful or to find a solution. Bear in mind I have already paid her thousands in management fees.
5/5
TrustpilotHighly recommend
Very happy to live in a Hamptons property. Rebecca Hitchman is extremely kind, helpful, and responsive to any property needs. Highly recommend.
5/5
TrustpilotHamptons are the best
Melanie Hudson and her team at Hamptons are absolutely superb. I would not use any other agent in Bath - they are the best.
5/5
TrustpilotSarita is great at what she does
Sarita is great at what she does. She responds to my concerns in timely fashion and resolves my issues satisfactorily. This is very reassuring.
1/5
TrustpilotMuswell Hill Branch - Will not be using again or recommending them!
The E2E experience from being shown around the property we moved in to, right through to exiting has been an extremely poorly handled, disinterested and detached relationship from this office.The property was filthy when we moved in with the fridge freezer broken for the first 10 days of us being in the property, the agent took no responsibility at all to help in anyway with monies owed for over 18 months for food and groceries having to been thrown. We found out we had to leave the property via email only. For something as important as this, you'd expect a call at the very least with potential offerings of other properties to move into, if they were commercially minded at all, but no, just an email which could have easily been overlooked.This office in general and what appears to be the Hamptons approach/consensus is to side with landlords in all aspects with no back bone to support tenants who in all fairness, are paying absurd prices in this day and age.Avoid this office and chain of agents whenever you can.
5/5
GoogleExcellent team with strength-in-depth; efficient, friendly, professional and helpful team. Highly recommend Leon and team
5/5
GoogleWe recently purchased a house through Hamptons and very impressed with the services from appoitments, viewing and all the way upto completion. I would highly recommend the team at Hamptons, Epsom.
Thank you for your positive feedback of Hamptons Estate Agents Epsom and Banstead. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!
5/5
TrustpilotExcellent service
Very professional service by Salim Dharshi. Would highly recommend for property search in Chelsea Creek / Imperial Wharf. Many thanks Ann
5/5
TrustpilotEmily was fantastic!
I am writing a review for Emily Dickson, she was great when myself and 3 other friends were finding a property. She made the stressful experience so much easier, she was 'on the ball', replied to all our emails promptly and I felt she really understood the type of property we were looking. Emily thank you for all your help! She will be the first point of contact if I ever need an agent again!!!Emma x
5/5
TrustpilotI have been renting through Hamptons…
I have been renting through Hamptons for over 8 Years. Easily approachable with any issues and always delt with in a professional manor. Angela Parn my agent is excellent. Always friendly and very professional to her position. Angela has always sorted out any queries or problems I have encountered with ease. I highly recommend Hamptons if you are looking to rent lease or buy. Ian Francomb
5/5
GoogleIt was a pleasure to deal with Leon, Becky and the whole team who remained on top of my house sale throughout the process dealing with lawyers and the buyers every day. Thank you all for such a swift and hassle free transaction!
Thank you for leaving us a review. We are delighted to hear Leon, Becky and the team in Epsom were able to arrange such a quick and stress free sale. Customer service is very important to us and we look forward to sharing your review with the whole team, thank you again.
5/5
TrustpilotNew property manager
Nick Summerfield has not been in the job of property manger long, but he has proved a more than able replacement for his well regarded predecessor. He is responsive and a problem solver. I feel confident the property is in good hands.
5/5
TrustpilotLucy has been very helpful throughout
Lucy has been very helpful throughout, very lovely and friendly too. Thank you :)
5/5
TrustpilotTerrible House - Great Manager
Hi Julian - just a quick note to say thanks for your support over the last 16 months. You’ve been great at answering my endless emails about the house and dealing with all the issues. It’s such a shame that we didn’t have the best experience with the house but in any event, you’ve been very professional and helpful all the way through.
1/5
TrustpilotAwful
Awful, extremely rude, lied about everything and trapped me in a rental contract that was much longer than I agreed to or wanted.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotIgnore their existing customers for months!
We rent an apartment with Hamptons and now when we have some issues the company is ignoring us! They don't reply to my emails and never call back. So I am stuck with the issue I have and NOBODY replies. I sent emails to several employees, customer service, twitter - no reaction at all! I have no idea what to do now. Totally unprofessional. I think most of the good reviews here are FAKE. Beware.
5/5
GoogleWe are close to now completing a purchase through Hamptons and have had a hugely positive experience. Becky has offered first class support and help throughout the process making things as pain free as possible. Huge thank you for all your help and great service.
Thank you for leaving us a review. We are delighted to receive your feedback about our Epsom team, particularly Becky, and are especially pleased to hear the process was made as smooth as possible for you. We take customer service very seriously and look forward to sharing your review with Becky and the team, thank you again.
5/5
GoogleLovely, efficient and very helpful team. Worked hard throughout to achieve our sale Would recommend.
Thank you for your wonderful review Susan. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons Epsom & Banstead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epsom and Ewell.
