Trusted Agent profile · Epsom and Ewell
★★★★★
1,657 reviews across 2 platforms
145 High Street, Epsom, KT19 8EH, Epsom and Ewell, KT19 8EH
Part of Hamptons, see every office.
Hamptons's office in Epsom and Ewell, at 145 High Street, is rated 4.3 out of 5 across 1,657 reviews on two platforms, including 215 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Hamptons Epsom & Banstead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epsom and Ewell.
Every review we hold for the Epsom and Ewell office, from every platform, shown as written. First names only.
4/5
TrustpilotSandra McCrae
Sandra McCrae - leaving a tenancy is never easy but leaving one under harder stressful circumstances was made easier with the clear and courteous communication from Sandra. Sandra has been so helpful and so kind and I appreciate how much she did to help myself.
5/5
TrustpilotHamptons Property Managers
We have been renting through Hamptons since April 2022. Our property managers (we have had 3 during that time). Katie Tucker our first and Lucy Pickles our current, have always been helpful and responsive, with any issues been dealt with speedily and professionally. We are grateful for their continued communication and assistance. Lucy is a great asset to the company!
5/5
TrustpilotVery helpful!
Just moved into our new home and had some issues we needed help with. Emma Martin, Senior Property Manager, was very helpful, prompt and we were impressed with how quickly and efficiently Emma was able to help us get things sorted. Great and clear communication. Very grateful.
1/5
Trustpilotwe've got very negative experience as tenants, the agent was lying to us, causing us quite a lot of anxiety.
TLDR: we've got very negative experience as tenants, the agent was lying to us, causing us quite a lot of anxiety. After reference check, and accepted offer, the landlords kept delaying signing the contract for over 3 weeks. The agent (Evelyn Aragundi) communicated to us that there are no reasons for the delay, and motivated the delay with very interesting arguments "so we have everything confirmed", "they are really relaxed personalities", "they're currently travelling,", "they're very busy people", "there's no reason for this as such, I mean it's not like they're unsure". After some very involved week, we've got an email from a manager (James White) of the agent saying that "date was a bit vague until a more conclusive timeframe was confirmed".That clearly demonstrated that agent lied to us, stating that "so we have everything confirmed" while it was not. We wont make an offer in the first place, if we knew that. Worst of all, during the process we've seen no intention to clearly comunicate situation to us, and no intention to find a solution that would work for both parties.
5/5
TrustpilotQuick resolution
Danish in the property management team quickly resolved some issues we had with the house we are renting. His communication was great and he looked to resolve them as soon as he could, following up to make sure they were resolved with the contractor.
5/5
GoogleI have now exchanged contract selling my house in Epsom. All staff in Hamptons Leon, Becky, Christine and Jackie have been very helpful and professional throughout. They always kept me informed with feedback of viewings. Once the sale agreed Christine has been coordinating sale with buyer, both parties solicitors and kept me updated all the steps. I find all members of staff are professional in all their dealings. I’m glad I chose Hamptons.
5/5
TrustpilotSamantha and the team are wonderful
Samantha made our house sale a very easy and stress free process - she was always proactive and positive and dealt with all enquiries swiftly and even ensured she was available outside of hours.Brilliant!
1/5
TrustpilotAssumingly a "large" company but plays "dirty little" tricks wasting buyers and vendors time
We wish having seen the review titled "As untrustworthy as they come"The Canary Wharf office of Hamptons did the same to us. They confirmed in WRITTING the acceptance of our offer last Friday. We provided IDs and proof of funds on the same day that they were happy with. However, 1st thing on Monday morning they say the solicitors acting for the Vendors accepted another offer when Solicitors do not even work during the weekend. Worse still, the offer was put forward by the same office which is really odd as the property was marked SOLD on the portals already. So we echo the feedback below:As untrustworthy as they come. When making an offer on a property we found that they just simply used our offer to create a false market where there was previously no other bidder despite property being on the market for some time... Outcome being some one else has also clearly been misled and ended up paying over the odds for a property based on games. We even made the offer that they say the vendors would accept. Now they say someone offered much higher once THEY told the new buyer that some one else made an offer being accepted already hence the property is off the market. What Hamptons is playing here, is encouraging Gazumping which is bad for all parties. Not surprisingly some of their other transactions fell through thus, Vendors lose out on sales and time. Buyers and vendors wishing to work on fair market price should be wary of this dirty games as some one definitely gets hurt by wasting time and money unnecessarily.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotWe have been using Hamptons for 11 years
We have been using Hamptons for managing our rental property for 11 years. They are extremely professional especially our Property Manager Gemma Ward. Gemma is always prompt in dealing with Tenants issues on our behalf and keeps us updated on any works/repairs that are needed We feel we can relax about our property knowing it is in her capable hands
5/5
GoogleWe have just purchased a house and did so through Hamptons in Epsom. As we were the buyer, we could not choose the estate agent, but I must say we could have hardly met anyone better. The purchase process turned out to be extraordinarily complicated and, with 22 months, very lengthy (due to circumstances on the seller’s side). In addition, for us this was the first time ever to buy a house, so we had many questions as of the beginning. However, despite all these obstacles, throughout the whole process the complete Hamptons team kept us incredibly well informed, gave us loads of advice and went more than just one extra mile for us to make this purchase finally a success. A BIG THANK YOU to the whole team, especially Patricia, who must have had more than once a headache from dealing with our case! If we ever go to sell this house, it will definitely be through this Hamptons team in Epsom.
1/5
TrustpilotGazumped
We made an offer on a house that was managed by this agency. Weeks later, after not removing the advert, we were told a higher offer had come in (we had been gazumped) and that the seller would accept it unless we matched the offer. After taking time to consider our options we agreed to match the higher offer, only for the seller to accept the new bid. This agency allows gazumping to happen and will involve themselves in a private auction to benefit the seller. Be warned.
5/5
TrustpilotEllie Marsters is a Property Manager at…
Ellie Marsters is a Property Manager at Hamptons. She is in a league of her own, when it comes to responsiveness, taking accountability to get things done and being engaged with both the tenant and landlord. Having had some experience with other Property Managers in other companies, I would recommend anyone to seek out the services of Ellie at Hamptons.
5/5
TrustpilotShort-term rental of property
Hamptons managed a 12-month rental of my property whilst I was abroad. From the first meeting with Andrew who visited my property intially, it was a pleasure dealing with them. They were clear, prompt to reply to questions and very helpful on the whole process which put my mind at rest - especially as I was not going to be in the country!The daily management with Minneaux and then Natalie could not have been better and nothing was too much trouble.I thank them for their professional attitude and helpful manner and would recommend their service without hesitation.
5/5
TrustpilotSo far, no complaints
We have been tenants in a flat managed by Hamptons and have been very happy with the service that they - Ellie Marsters in particular - have provided thus far. Ellie is very responsive, well-organized and professional. Worth saying that we have not gotten to the deposit withdrawal phase, which several reviews complain about. But, so far, so good.
1/5
TrustpilotTerrible
Sometimes beautiful flats or houses are in the hands of terrible agents; be careful! As tenants, they only come to you when they need you to do something. You can hardly contact any of them when you are looking for help.The renting agent ghosted after all documentation was done, leaving me a flat with much to fix. When moving out, they were supposed to contact me in advance for at least 24 hours, but most did not. They told me the people I hired for end-of-tenancy cleaning were not professionals (because I wasn't using one of their business partners) and had the inventory clerk go in before the cleaning was done; they allowed people to move around your items when they were doing the viewing.
5/5
TrustpilotProperty management by April Keane
Property management by April Keane, especially towards the end of the tenancy. April has been quick to respond to any queries (often picking up the telephone) and has been very helpful and efficient in resolving some important issues at my flat.
5/5
TrustpilotGrace is great
Grace is a great asset to Hamptons, she is always friendly, efficient & helpful. We are delighted to have her managing our property for us & she makes us feel that we are in safe hands with her.
5/5
TrustpilotFantastic service
Fantastic service. At every stage we have had nothing but the best from them. A particular shout out to Trevor Scott. Having moved into the property he has been a fantastic property manager who seems to genuinely care that his clients get the best possible service. Always quick to respond and proactive in addressing any concerns. Couldn’t ask for better service. A world away from previous experiences. Highly recommended
5/5
TrustpilotGreat experience with property manager
Recently our washing machine broke, which needed to be replaced. There were some follow up issues that needed addressing.We are very happy with our Property Manger Charlie Fleetwood, who addressed the above issues in a professional and timely manner.
1/5
TrustpilotPersistent harrassment
2-3 years after leaving the property, myself and my former flatmates still receive calls, emails, texts about works to the property, updates etc. Despite multiple complaints and requests for this harassment to stop, yet it continues. They were an absolute disaster when I was in the property with delayed and mismanaged works being the norm. I would strongly urge anyone considering using them to have a look elsewhere, if they can't even update tenant details 2 years after our departure they can hardly be competent?
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotAmeesha Florant - Hamptons Int
Ameesha Florant has been managing my property for only a few months, however, she has restored my faith in the human population. I am 250 miles form the property and having her on hand, being diligent and available, is a god send.
Thank you for leaving us a review, it is wonderful to hear how helpful Ameesha has been and we look forward to making her aware of your feedback.
5/5
GoogleI'd highlight recommend Hamptons. Christine and Leon were so helpful throughout the long process of our house sale. They went the extra mile not only marketing the property, but assisting with solicitors and keeping us informed every step of the way. Great service!
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service and that Christine and Leon went above and beyond to assist you. We take great pride in our people and look forward to sharing your review with them. Thank you again!
5/5
TrustpilotSharon James is a fantastic Lettings…
Sharon James is a fantastic Lettings Agent. She dealt with an incredibly fast turn around on my property in Hampshire and has now let the same property twice. She goes above and beyond in her service and I could not recommend her nor Hamptons more. Thank you.
5/5
GoogleWe recently had the best experience buying our dream family home from Hamptons Estate Agent Epsom. A big thanks to Leon and Christine who helped us at every step of the process which can be daunting for many buyers. We highly recommend Hamptons to anyone who wants a professional and extremely responsive team help them in their search for a home. Kudos to Leon and Christine!!Cheers!!PositiveResponsiveness, Professionalism
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Tell us what you need and we'll put you in touch. Hamptons Epsom & Banstead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epsom and Ewell.
