Barnard Marcus Epsom reviews in Epsom and Ewell

★★★★★ 1/5

Trustpilot

Absolutely disgusting service

Absolutely disgusting service. was so shocked with the service it actually made me laugh. Feel so sorry for anyone trying to sell the home with Barnard marcus in worcester park. I’d seen a property on line that i wanted to view as the phones still wasn’t working and nobody returned my call from another branch I drove there to try and book a viewing. The older lady in the sales team came over and said that house is under offer she then dumped the details of the under offer house on the table and walked off. There wasn’t and conversation regarding other properties similar or budget. She may as well of said “ I hate my job and don’t want your custom”. So shocked and will never use or recommend again. on the bright side my £500,000 will be going to someone helpful.

Jay · 16 September 2020

★★★★★ 5/5

Trustpilot

Professional and proactive

Professional and proactive. Kelly and her team have been really helpful in their approach in marketing my flat and provided regular guidance and updates.

Ayesha · 29 March 2022

★★★★★ 5/5

Trustpilot

Ben is an amazing agent

Ben is an amazing agent, he is very well mannered and polite and provided everything I was looking for as a first time buyer, it was a good experience for me and my girlfriend.

Luke · 13 November 2019

★★★★★ 1/5

Trustpilot

I called to enquire about a listing on…

I called to enquire about a listing on their website. Having phones two different offices and being told that it was dealt with by a different office that I should google (really poor service) I spoke to the correct office. I enquired and they said that those listing had been sold and they would be removed upon completion of the sale. I asked if i could leave my details incase they didn't complete and was informed that they would complete. Didn't take my details for alternate properties or if anything else arose. Terrible. Avoid at all costs.

Paul · 22 May 2020

★★★★★ 1/5

Trustpilot

So this is why real estate agents have a bad name...

I was a tenant with Barnard and Marcus and my all-round experience has been horrible with them. The property we were rented out had several issues from the beginning of our tenancy, and in the moment we got there we were assured that these issues (ex. window not closing properly, sink with a leak) would be taken care of ASAP. Not so: it took us 6 months of constant badgering to get them fixed, with all the issues getting worse in that time-span (and an attempt on their part to blame it on our own use of the house)!To terminate the tenancy (so that we could get out of this circle of hell), we were told that the only possible way was for them to find a new tenant. So, we were told that they were making sure to do so... not so: a month later we checked and saw that our property was not listed anywhere. We contacted them about it and did not get an answer back for another month, until they decided we were worthy of their communication because we had decided to withhold our month's rent. Overall, B&M is a horrible company to work with. They lack transparency, have poor communication standards, and do not seem to understand their role as an housing agency. I advise fellow tenants not to rent from B&M. Furthermore, I also advise landlords not to list their property with them: they will not do it justice and will be ready to blame you for their own shortcomings. I also advise the few professional individuals in the team to find another place to work at: you guys tried your best, and I honestly appreciated it all year long, but it's not your responsibility to make this agency survive. Jump ship while you can.

Tomaso · 22 May 2020

★★★★★ 1/5

Trustpilot

Sold my house through this agency

Sold my house through this agency: AVOID. These people are below any professional standards.It is because of this type of incompetence and arrogance that Real Estate agents don't always have a good reputation. Shame on Barnard Marcus:- no agents during viewings or late, no contact for 2 months between offer and exchange, property photos were not reflecting the house still after asking to change them, 5 different people to deal with, no support between offer and exchange etc..., arrogance and greed is their motto. I regret I did not use Keating services who happened to be excellent.C.Charon

Chris · 26 April 2020

★★★★★ 2/5

Trustpilot

The feltham branch are very goof at…

The feltham branch are very goof at finding tenants however once the tenants are in the communication after is very poor. Several emails sent and you rarely get a response. And the property management team are quite forceful in the way they demand repairs and work to be done immediatley. If you choose to go with one of their engineers which gives them commission based, I found they overcharge by at least 20%.

Alla · 26 November 2021

★★★★★ 1/5

Trustpilot

Barnard Marcus Earls Court

Barnard Marcus Earls Court; Leighton Buzzard sequence homesI wish it was possible to give negative stars. We started renting a place as students without working water or heating, in response to this the agency did nothing! Now im chasing my deposit! They have not been able to reach the landlord since 5 months. Emmauel Durou, a wealthy Deloitte employee living in Dubai. I hope you are happy stealing money from students without even supplying running water in the kitchen and heating in the middle of February. Please dont support this terrible company which takes money in any way they can! They have made an enemy for the future!

Andre · 9 April 2020

★★★★★ 5/5

Trustpilot

I sold my property with Barnard Marcus…

I sold my property with Barnard Marcus at sanderstead, the manager Shelley was excellent, very professional, kept me up to date all the way. Would definitely use this company again.Peter sinclair

Peter · 3 August 2020

★★★★★ 1/5

Trustpilot

THE WORST OF THE WORST

THE WORST OF THE WORST! Left my mum and my little brother homeless! A holding deposit was placed on a rental property and she was promised that everything was going smoothly and that she needn't worry and that she can sign the contract the day before. 4 days prior to proposed check in date they called and said the property is no longer available as the tenants are not moving out and they have been problematic in the past and did not move out 3 months prior. WHY would they withhold such vital information??? Let alone re-market this property and lie to her? Whilst there isn't a legal leg to stand on they should have some moral compass! My mum has then had to seek an extremely expensive/unaffordable short term let to avoid homelessness and Barnard Marcus are refusing to at least cover the fraction of the costs incurred as they could not offer an alternative rented property. I am appalled, angered and trust this company to be held accountable for the misactions. This is the Earslfield Barnard Marcus Branch.

Emilija · 5 March 2020

★★★★★ 1/5

Trustpilot

Very poor.

Very poor.Buying a flat in Acton. Started the process for a new build in October and told we would be in before Christmas. It is now mid January and we still have not exchanged or recieved completion date.They lied and said they couldnt complete before Christmas as there was an error in a document, which nobody shared with me (so impossible to change). It turned out the orignal document was correct.The office staff are good but higher up (sales progression) do not care at all.Would not recommend - even with a new build has taken 3 months.

Hannah · 15 January 2020

★★★★★ 1/5

Trustpilot

The experience is beyond horrible

I had one of the worst experiences with Barnard Marcus. They don't provide the contract until the moving date. When they gave us the contract, the address, name and price are all incorrect. Not to mention, their employees attitude is beyond horrible. For example, when I asked them to provide the contract 1 week before the starting date of the contract.The agent shouted it at me that it's not like signing the contract on the moving date, we still have time.First of all, people should receive the contract few weeks in advance. And the most unforgivable part is the attitude, you should not shout it to your customer because you already received the deposit. We are still your customer and Barnard Marcus should complete their duty even after receiving the money!If you need to find a letting agent please don't go with Barand Marcus!!! So disappointed! Even now they still have not correct the address on the contract!

ML · 10 October 2019

★★★★★ 1/5

Trustpilot

DISHONEST in the extreme

I am so angry with my experience. Bought a property via auction at the end of July. Was unable to view the property beforehand nor did I receive a call from Barnard Marcus to tell me I had won the property. I got my solicitor to do all the searches and liaise with the seller's solicitor and arranged my mortgage and valuation only to receive a phone call tonight (6pm on Friday), seven weeks after the auction to tell me that the seller has had a higher offer and will I increase my offer? I find out that all the properties that "sold" in the auction have been re-listed for sale via rightmove etc and it appears the seller had no intention of following through with the auction. Exclusive / Barnard Marcus have said I will not receive money back for expenses I have incurred. This place is extremely unprofessional and take no responsibility.

Strength · 13 September 2019

★★★★★ 1/5

Trustpilot

Incompetent

I have been having difficulty selling my house.I received a letter from Barnard Marcus saying they were aware of this & that they could help.They arranged a home visit. Less than 2 hours before the appointment they phoned to say there was no point in them coming as they don't do my area.

Miss · 12 October 2023

★★★★★ 1/5

Trustpilot

Cannot be trusted!

Happily accepted my offer on a property to rent. Paid a deposit. They then told me that i had a CCJ so have failed the referencing!! Gave me some lame excuse and said i can't have my money back. I advised that i have the most recent copy of my credit report which shows i have no CCJ, but they were not interested! Now have to start a process all over again and somehow how to replace the money that they happily took with no remorse!

Keisha · 9 September 2019

★★★★★ 5/5

Trustpilot

Great service at Bernard Marcus Epsom

Great service at Bernard Marcus Epsom. Kurtney has been very professional and kind.. lovely girl.. thank you very much

Enejda · 30 June 2022

★★★★★ 1/5

Trustpilot

Abysmal service - avoid like the plague

Barnard Marcus "managed" the property we lived in for two years.Appalling service: both property coordinators in charge of the property were equally as incompetent and the first one was extremely rude.The list of issues is too long to include in this review and the lack of reactivity or interest on their part was just staggering. As an example, they had no trace of who carried out the inventory & check out and they had no idea what scheme our deposit was put into...I hope I don't ever have to deal with Barnard Marcus again - if you can avoid them, definitely do!

Brendan · 17 May 2019

★★★★★ 1/5

Trustpilot

Avoid!

Front office negotiators and managers were incompetent - when we initially put an offer in to let a flat they had worked out pricings wrong for deposit etc which we had to correct them. Throughout our time at the property they got our names wrong numerous times despite us again correcting them - it got to the point where we thought they were making a joke out of calling us by the incorrect names - very unprofessional. They also took my contact details wrong again despite me correcting them so I missed emails that were sent to me on plenty of occasionsThe Property Management team have no sense of urgency. We had broken oven for 2 months which we were unable to use at all - it seemed like we were chasing them as opposed to them chasing the landlord. Told it would be escalated but never was. We were advised to just try plugging the oven into a different plug socket to see if it would work which was ridiculous as the oven was fitted into a wall cabinet. Other things reported in the flat never fixed. Constantly us chasing for updates, never them coming to us with a solution. Deposit took over 10 working days to be returned, again we had to chase on this I've rented for 4 years and this is the WORST experience I've ever had.

Claire · 26 April 2019

★★★★★ 1/5

Trustpilot

Rude

Rude, pushy and aggressive - avoid at all costs. I rang to request to see a few property brochures and see what was available - was put through to a woman who asked me 101 questions then became angry when I refused to answer some personal ones. I quote 'I'm not driving down and wasting my time if you refuse to answer' - I wasn't trying to book a viewing, and would have shared my info if I was shown brochure and saw a property I liked.

Jenny · 25 April 2019

★★★★★ 1/5

Trustpilot

Poor service and bordering on illegal behaviours

I was a tenant with them. Very slow response time to any queries or concerns. I had to send numerous mails to request getting some mould in my bathroom removed. It took months to eventually fix. I had to email environmental health before they would respond to me. They gave the contractor the wrong house key when they came to finally do the work and when the contractor could not get inside they tried to charge me the call abort fee. It was exhausting dealing with them and they really are just a gang of crooks. Would not recommend from a tenant point of view as they charge very high fees also. If someone was not mature enough to stick up for themselves them would be severely out of pocket and living in a mould infested property.

Aisling · 19 February 2019

★★★★★ 1/5

Trustpilot

Appalling company who seem only interested in their overinflated commission

If I could give Barnard Marcus 0 stars I would. Whilst they may have sold my property. In 6 months they found 1 potential buyer and I had to show him round. Throughout the entire period I had to chase them I complained on numerous occasions but nothing changed, and in the end when I complained formally in writing the response was "We understand you're not happy with the way your sale had been handled but none of the problems stopped the sale going through"Hopefully I'll never have to move again but if I do it won't be with Barnard Marcus.

Brian · 14 February 2019

★★★★★ 5/5

Trustpilot

Sabira at Barnard Marcus is a star!

Brilliant service by Sabira. She is a great professional. She has done such a marvellous job with my sale recently. She explained everything in detail and made me feel so comfortable while taking through this journey. Thanks SabiraKeep up your good work Sadaf

Sadaf · 15 April 2024

★★★★★ 1/5

Trustpilot

1 star because I cant select 0 stars!

1 star because I cant select 0 stars!! without doubt the worst lettings agent ever, Catalogue of errors, poor service incompetent staff in Richmond branch (Benjamin German) and also the head office (Ann Marie Kirby/Daisy Saunders. Unable to resolve queries, no co-ordination between staff. constant telephone chaser call with no resolution. Elevated to manager (Francesca Mitchell) without conclusion. Still waiting for my deposit after another BM error in taking a mysterious fee!!Do not under any circumstances use this company they are USELESS!!!

Wayne · 2 October 2018

★★★★★ 1/5

Trustpilot

APPALLING SERVICE!! Avoid at all costs!!

I should have read the reviews here before engaging with this dubious estate agents - specifically the branch in Chiswick. I am the landlord of a property they let in July on a "find tenant only" basis. The agreement was for me to keep the tenant's deposit. Well, it is one month exactly today since they collected the all the funds from the tenants and I still have not seen the full amont in my account, they are still retaining more than £2000 of it. Its such an unethical bunch of individuals who constantly lie by email, phone and even face to face. The branch manager is probably the worst of the lot. He keeps blaming the delay on the accounts team and he claims he does not know why they are not executing the payment and he will follow up... its just absolutely ridiculous! its plain obvious that they just want to retain the capital for as long as possible to use it as working capital and improve cash flows, and they simply do not give peanuts about the clients and have zero consideration of the payment commitments they may have. Absolutely outrageous! PLEASE DO NOT USE THIS ESTATE AGENT AT ALL... real bloodsuckers!

AL · 21 August 2018