Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPersistence and professionalism
Having spent over a year trying unsuccessfully to sell our house with another agent Douglas Allen succeededPeople say you can save money by selling yourself but we could not have sold without Steve and his colleagues sheer persistence and professionalism in acting 100%for us.We are very happy with the final price achieved and the quality of the purchasers and would always recommend DA.
Spencer · 28 November 2017
Agent replied · 22 October 2024
Dear Spencer,If at first you don't succeed then try Douglas Allen ! This is good to hear that after your previous experiance you came to us . In a slightly tougher market place that we are currently in it is clear that you need to have an agent on your side to help you get the result that you are looking for.Thank you in advance for any recommendations that you give to us and good luck in your new home.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
Trustpilotselling my home
excellent professional and friendly service,very helpful nothing is to much trouble. thank you David and Michael.
Janice · 17 June 2016
Agent replied · 22 October 2024
Dear Janice, Thank you for your feedback on David and Michael at our Hornchurch office, I am pleased to read that the service levels and professional approach we are looking for from our company have certainly been delivered. We aim to be available to ensure that all clients are updated on all occasions. I would like to wish you all the best for the future.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 1/5
TrustpilotDo not fall for their lies
Do not fall for their lies. Paid a £25.00 REFUNDABLE deposit to use their recommended legal services. Never received a refund. Contacted head.office@douglasallen on 24th September and STILL waiting for a reply and a refund!Thank you for you reply informing me that you are refunding me straight away but how exactly do you plan to do that?
C · 20 October 2020
Agent replied · 22 October 2024
Dear CM,Once again I can confirm that your refund has been forwarded to you. if you have any problem with this please contact me directly at head.office@douglasallen.co.uk.Kind regards,Jon HoldenDear CM,I have looked into this immediately and have requested the refund sent to you straight away. I can only apologise to you for any delay which is certainly not in keeping with any of our services.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotOne of the greatest customer service…
One of the greatest customer service that I have ever received! I am looking for properties in Essex and thankfully my path has crossed with Epping Branch. I can't be any more grateful with the excellent support that Ian White and Owen Masarella have given to me. They are truly experts on their topics and they simply want the best of their customers. Definitely it should be your go to agency!
Asu · 2 May 2023
★★★★★ 5/5
TrustpilotWill nash
One name one warranty that everthink is fine!
I get my mortgage and now I write this to my property!
I want in this office I just sit down and show all possible option and one day book everthink to me as my propert was race to survey!
Very clear in all progress very good as call my sollicitor in more options!
Thank you
Luca · 13 January 2016
Agent replied · 22 October 2024
Dear Luca,Thank you for your 5 Star review of the help given by Will Nash in arranging your mortgage.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
Trustpilotexcellent service thank you Riana
I’ve had a really friendly and positive experience with all the team at East Ham office. I had the pleasure of dealing with Riana, who was able to give me honest and professional advice. I have recommended Douglas Allen to my friends as it would be a disservice to get the word out!
Benjy · 19 August 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotAmazing service from Nisha
Nishas service was amazing! Very professional,enthusiastic and very helpful, she made the purchase of our new home as smooth as possible. Thank you Nisha, keep up the hard work!
Jagdeep · 27 September 2022
★★★★★ 5/5
TrustpilotSaturday afternoon viewing
Ellie met my sister, who knows me well, and me a potential buyer outside semi detached for sale. The seller answered all out questions.When my sister and I had looked round streets saw Ellie having shown other people round. Gave her an offer to pass to relevant lady in office on Monday.
Sally · 6 October 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotExcellent
Hello, I thought that Douglas Allen gave me a very good service.I was very impressed with Ben and Maria they were on the phone every time I had a question and chatted through things with me when I was concerned. I think they both provided a very good service.Overall they did a great job and I would recommend DA moving forward.Thank you
Frankie · 16 April 2018
Agent replied · 22 October 2024
Hi Frankie,Thank you for taking the time to post your 5 star review regarding Maria and Ben in the Walthamstow office.Both staff members take pride in what they do and try to help in any way they can.I hope you will be happy in your new home.Rob wadeAssociate Operation Director
★★★★★ 4/5
TrustpilotFirst-time buyer
The Douglas Allen team were very helpful throughout the entire process. Khaleesha especially, who was on the ball come rain or shine. As expected, there were a few bumps along the road throughout this process and every time we hit one Khaleesha would act fast to resolve it and help us feel at ease. Bit of a legend.Would be happy to recommend.
Stuart · 19 March 2018
Agent replied · 22 October 2024
Dear Mr Meaney,Thank you very much for taking the time and trouble to post your review. I am glad we were able to help you so much, Khaleesha is a true professional, passionate about customer service and will be chuffed with your recognition.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotRecommendation
I found Douglas Allen to be really helpful and particularly accommodating when arranging viewings and subsequently any further inspections of the property I offered on. Nothing was a problem, I was always able to get hold of them immediately on the telephone and they were very good in keeping me up to date with the progress of my purchase from start to finish.
Deborah · 31 October 2016
Agent replied · 22 October 2024
Deborah,Thank you very much indeed for your 5 Star review of our service. I am delighted that you found our staff so helpful, something that we strive to do whilst knowing what an important and stressful time buying a property can be.On behalf of us all I wish you many years of happiness in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotAmazing service
Sold my property in no time & surpassed my expectations. Thanks Ray, Nathan & Janine!
Mr · 18 April 2016
Agent replied · 22 October 2024
Dear Mr Patel,Thank you very much for your kind words regarding our Wanstead office following the successful sale of your property,I appreciate you taking the time to post this review and your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotWill Nash
Will Nash has been enormously helpful and responsive in helping me secure mortgages. Highly recommended!
Wayne · 26 February 2016
Agent replied · 22 October 2024
Dear Mr Simper,Thank you very much for your kind words regarding our Mortgage Advisor Will Nash and I am glad he was able to help you secure the best mortgage as he has for so many of our customers.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 4/5
TrustpilotPatient and Helpful
Although new, Hassan has been helpful, professional and optimistic - keep up the good work.
Anonymous · 18 February 2016
Agent replied · 22 October 2024
Dear Anonymous,Thank you for your comments regarding the work that Hassan at the East Ham branch has done.Helping our clients is one of our core values and i am pleased to hear that it is alive within the branches.Thanks againRob wadeAssociate Operations director
★★★★★ 5/5
TrustpilotI had the pleasure of dealing with…
I had the pleasure of dealing with Khalleesha although we decided to go with the first property that we saw via a private sale. she was very attentive and out of all the agencies that we were in touch with she was the only sales person who kept in contact with us. And being in the Financial Services industry myself she is a very strong asset for your business.sadly we couldn't place our business with Khalleesha marks out of a 100 = 150 Malcolm Nathan
M · 30 March 2022
★★★★★ 5/5
TrustpilotGood service before and after sale
Sold our house after another estate agent had failed to do so. After we accepted the offer, Natasha the sales progressor was really helpful, always returned our calls, and was able to get through to the conveyancers which I was seldom able to (I wouldn't recommend their conveyancing partners, choose a good local solicitor instead!).
Mark · 7 December 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotI went into Douglas Allen in Chadwell…
I went into Douglas Allen in Chadwell Heath because I wanted help finding a house and understanding the processes. I spoke with Budrul and he was very friendly and professional from the get go. He explained everything in detail and made me speak to an financial advisor to go over my costs. Will definitely recommend this estate agent.
Saidul · 10 December 2019
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotCompliment So far
We are in the process of selling our property and I wanted to compliment tow members on the team at Eastham. Maureen and Wassim have been extremely helpful, supportive and reassuring in such a big time in our lives. I found Wassim personable, profession and honest. I have found Maureen Sensitive, professional and supportive. I feel at ease with EastHam Dougals Allen
Nicolle · 13 December 2016
Agent replied · 22 October 2024
Hi Nicolle,Thank you for your comments regarding Maureen and Waseen in the East Ham office, I am pleased that they are both acting in a professional and personal manor. I hope the sales goes through smoothly.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotI really appreciate the suppprt from…
I really appreciate the suppprt from Douglas Allen as an organisation. I was particularly pleased with the first class customer service from Aseena. There were no delays. I would highly recommend!
Jason · 30 April 2022
★★★★★ 5/5
TrustpilotFriendly, helpful and efficient team
Friendly, helpful and efficient team. I spoke with Deniz about being referred to their mortgage advisor. Appointment set up within the same day.Owen Massarella, found very competitive mortgage deals and submitted these on a Saturday to secure the deal. Thank you.Excellent service.
Hanife · 25 November 2022
Agent replied · 22 October 2024
Hello Hanife,Thank you so much for leaving us a review, we're delighted to hear that you are so happy with the support you have received from our team.Best of luck on your property journey!Douglas Allen
★★★★★ 5/5
TrustpilotCame into Woodford a few years after…
Came into Woodford a few years after buying my home to refinance. Steve remembered me and even though he was busy he took time to help me with some questions. Great advice and so nice to think I am still valued years later. If I ever sell then there is only one choice for me and that's Douglas Allen
Michelle · 6 February 2019
Agent replied · 22 October 2024
Dear Michelle,Thank you very much for your 5 Star review, once a customer with DA always a customer with DA!Steve would have been delighted to have helped you.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotParis and Monet - Lettings
Paris stepped in after a member of staff quickly left employment - after a week of our calls and emails going unanswered Paris became our point of contact and between her Monet they rebuilt our confidence and the rest of the process was stress free. First time ever I can see we have felt genuinely cared for as customers. Thank you!!
Sam · 15 May 2017
Agent replied · 22 October 2024
Dear Sam, I am sorry to hear that you had calls and Emails not replied to with the speed we would like after the change of staff, although I am pleased to hear that Paris and Monet have re built the trust and the customer service levels we would expect. We look forward to working with you and ensuring that the level of service continues throughout the Letting period. I appreciate your feedback and apologise about the initial issuesKind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotGreat service from the Chingford team
The whole team at Douglas Allen chingford have been extremely helpful making the entire buying process a lot less stressful than I had imagined. They have been extremely attentive Everyone has been happy to answer my many questions . We are currently in the process of buying our new home and couldn't be happier with the service we are receiving.
Mrs · 11 March 2018
Agent replied · 22 October 2024
Dear Mrs K,Thank you for posting your 5 star review regarding the Chingford team. Our aim is to help our customers achieve their dream move and it seems that the team are helping you do this.I hope the sale completes soon and you will be happy in your new home.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotAs Executor for a dear friend
As Executor for a dear friend, I have had the responsibility for the sale of his house. From the time it was first marketed, I have been very impressed with the staff involved. The sale did take some time through no fault of Douglas Allen & the help support & updates provided have been tremendously appreciated. Particular mention must be made of Rosalie Kurton who has always been available, even after hours, extraordinarily knowledgeable & helpful. Chelsea Baldwin played her part, & more recently Riana has proved most friendly & gone out of her way to find answers for me. All these under the expert guidance of Maureen Grey of course.
Rob · 13 January 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
