Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazingly efficient, thorough service
From first meeting through to completion of sale, Douglas Allen in East Ham were amazing. They generated massive interest in the property - around 100 people came to two open days - and managed this well. A few obstacles arose during the conveyancing, but Andrew Bilby ensured these were all resolved. A great team of people - I strongly recommend them.
Jonathan · 27 November 2015
Agent replied · 22 October 2024
Dear Mr Bickley,Thank you very much for your 5 Star review, it's great to hear how successful our East Ham office have been in selling your home. It's kind of you also to mention our Sales Progressor there, Andrew Bilby. All our Progressors do such a sterling job of in helping our clients at every step of the transaction and ironing our many problems along quite a complex process, it still surprises me how few agents actually go to the expense of employing these dedicated people.Thank you again for pointing out the success of our Open Houses and how well it was managed, that takes some doing with 100 people however that's how we're able to gain the very highest prices for our Sellers.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent. First class service
Having used other agents with no result I switched to Douglas Allen in Barkingside where Dan and his team came up with a different strategy to get my home sold. Within just 3 weeks they had several offers and I ended up accepting an offer over the asking price.
Such a great team of people, head and shoulders above other agents.
Christine · 13 October 2015
Agent replied · 22 October 2024
Dear Christine,I am delighted that Dan and his team were able to get such a great result for you, if truth be told they take much pride in doing so for numerous customers of ours!We have a very unique and thorough strategy of marketing homes and frequently succeed in gaining sales where other agents don't. I am very glad that you personally have benefitted from this.Thank you very much for deciding to use Douglas Allen.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotVery friendly helpful service
We used Douglas Allen to rent are property and received a great service.Abbie was very helpful and professional at all times and responded to emails and questions straight away. We had a few issues with the landlords paper work but again Abbie went out of her way to resolve these and get us moved in as soon as possible.
Pat · 4 May 2018
Agent replied · 22 October 2024
Dear Pat,Sincere thanks for your kind words and 5 Star review relating to our Basildon Lettings operation and in particular to Abbie there who sounds to be instrumental in finding you your new home.On behalf of the whole team I wish you much happiness there.RegardsJon Holden - Managing Director
★★★★★ 5/5
TrustpilotDouglas Allen!
Douglas Allen have been amazing at helping me and my partner out on buying our first home. We can’t thank Anthony and Samuel enough they have been a massive help in our journey. We have been supported all the way through if we ever needed to ask any questions either one would help us out and be at the end of the phone. We would highly recommend.Thank you so much!
Abby · 8 February 2023
★★★★★ 5/5
TrustpilotAndrew Bilby at Chadwell Heath was…
Andrew Bilby at Chadwell Heath was absolutely brilliant, without him I do not think our sale would have gone through, he smoothed out any problems we encountered along the way, he kept us informed all the time and we cannot thank him enough.We would also like to thank Michael and Michelle for their optimism (they were right)!
Janet · 2 April 2019
Agent replied · 22 October 2024
Dear Janet, Thank you for your feedback on Andrew our Sales Progressor, as a company we fully understand that you need the right people doing the right roles. We are quite unique by having sales progressors who are solely responsible to ensure they are on hand to help push the sale through and deal with any speed humps that come up during the transaction. I will also pass your thoughts back to Michael and Michelle and ask them to keep up the optimism so they can help many more clients moving forward.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotMy Sale
Linda O'Donnell is excellent at what she does. She is very friendly and helpful. Linda knows exactly what she is doing and will keep you up to date every step of the way. Linda is professional, empathic and is prepared to go that exact mile for her clients. Excellent job Linda.
Leena · 30 March 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotWill Nash
Will Nash was absolutely brilliant with helping me and my partner buy our first house. Will was very knowledgeable and completely took care of everything from start to finish. Always kept us updated and made us feel at ease throughout the process. I have recommended Will to all my friends who are also looking to buy as he was excellent!
Sevgi · 11 January 2016
Agent replied · 22 October 2024
Dear Sevgi,Thank you very much for your review and recommendations, Will will be delighted.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotGreat team, great service
the team in the woodford office have been great, Riana helped me find my home after searching for 8 months and kept me updated through what could have been a very scary process. I want to give a special thanks to Lisa who had helped me get a great rate on my mortgage as well.
Larshisha · 7 February 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotProfessional service putting customers first.
I have bought and sold many properties over the years, I have never had the customer service support which I got from the team at Douglas Allen in Woodford. I would like to personally thank Steve Ford and Greg Moore for their support thought out the process which is always a stressful time when buying or selling.
😀😀😀
Balli Bassi
Balli · 27 November 2015
Agent replied · 22 October 2024
Dear Balli,Thank you for your kind comments corning our Woodford Green office and in particular, the customer service support you received from Steve and Greg. They really do take enormous pride in running the most helpful and professional business and will be absolutely delighted that you have recognised their efforts in this way.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotI would like to just comment on how…
I would like to just comment on how very helpful Jess at the Chingford Branch has been. Nothing is too much trouble for her. She helped me secure my (potential) dream house when other estate agents failed, just when I thought all was lost she came up trumps. Thanks so very much Jess! A credit to the company!
M · 16 March 2018
Agent replied · 22 October 2024
Dear M Bodden,Thank you for posting your 5 star review regarding Jess in the Chingford Office.Our aim is to Help our customers achieve their dream move and it sounds like Jess has done this for you.I will pass on your comments to her for you.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotDouglas Allen in East Ham fraudulent sale on 8 Victoria Avenue and 41 Burges road
Douglas Allen in East Ham is terrible. Member of staff Hassan wasted my 6 months and begged me to give him multiple online false reviews. 41 burgers road I made an offer of 500k but he said vendor refused. After he has checked my deposit funds and my mortgage offer was ready but he still forced me to use he’s broker Mr Faisal Noor in East Ham branch. He made me resubmit all my documents with he’s broker made me waste all that time. I thought to my self long as I get the property 41 Burges road for 500k Ill go threw the hassle again and let the East Ham branch make a bit of money on mortgage sale. But after all that hard work Hassan sells the property 41 burges road for 500k to some one els on normal mortgage sale. I strongly believe he has sold the property to he’s close person. Then he has promised me I’m on the priority list in East Ham branch soon as a property comes in my requirement he will be in touch. But again another property came on the market 8 Victoria Avenue which the property is worth 500k but he sells this property not on cash not on auction but again on a normal mortgage sale under value for 415k to he’s family member. That property was never advertised to public only time he put it up in right move wen it was marked sold. So he has fraudulently stole 85k of this property. They have all of my documents in file this property should’ve been sold to me after what he done on the sale on 41 burges road. Wen I asked him all this he didn’t like it. So I’m taking them to court. 8 Victoria Avenue should’ve been sold to me. Guys be careful of this Douglas Allen East Ham branch they take customer all documentation of funds and then ignore and try’s to sell the rubbish property. All the good profitable ones they sell it to there friends and family.
Kamal · 1 September 2021
★★★★★ 5/5
TrustpilotIan at Douglas Allen is fabulous
Ian White at Douglas Allen in Epping is fabulous. Really helpful and always goes the extra mile. Can’t recommend highly enough.
Elizabeth · 17 March 2024
Agent replied · 22 October 2024
Hi Elizabeth,Thank you for leaving a review! We're delighted to hear how helpful our agent, Ian, has been and how he's gone the extra mile for you.Best wishes,Douglas Allen.
★★★★★ 5/5
TrustpilotThe whole system moved very quickly and…
The whole system moved very quickly and without any hiccups at all. Natasha Mercieca was instrumental in all of this coming together and I have to say that I thought her whole effort was absolutely first class!! Natasha kept on top of everything and also kept everyone updated on a regular basis. First class job from Natasha!!
David · 24 July 2018
Agent replied · 22 October 2024
Hi David,Thank you for taking the time to post your 5 star review regarding Natasha at our Billericay office. Natasha does a first class job in helping our customers through the buying and selling process.I hope you will be happy in your new home.Rob WadeAssociate operations Director
★★★★★ 5/5
Trustpilot5 Star Customer Service!
We had a great experience with the whole Chadwell Heath team. The friendly team always kept us up to date with our sale and how it was progressing. We had numerous offers on our property so we could find the perfect buyer for us. Overall fantastic experience with the whole team, especially Danny who exceeded all of our expectations.
Emma · 7 October 2015
Agent replied · 22 October 2024
Dear Ms Morris,Danny and our Chadwell Heath office will be very grateful of your kind comments. They are renowned for going out of their way to secure successful sales for their homeowners and to progress the transaction through to a successful completion. We know what a stressful time this can be which is why our Sales Progressors and our online tracker will keep our customers updated every step of the way which I am glad you found so beneficial.Our marketing is designed to generate the highest level of interest to secure the best buyer from the Offers we receive, it's great to hear that you are passing your home on to "the perfect buyer" as you say.Thank you very much for your custom and may I take this opportunity on behalf of us all to wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service provided so far
Right from the moment that I called up and spoke to Emma (from the Chadwell Heath branch) I was pleased; she was very informative and has consistently been in contact to keep me updated on property's suitable for me. I haven't had this level of engagement from any other agent since I started my property search!
Thanks,
Miss Ansah
Miss · 5 October 2015
Agent replied · 22 October 2024
Dear Miss Ansah,I am delighted you have taken the trouble to post this 5 Star review letting us know that you found our service (in particular Emma's) so superior to others. We work very hard to accomplish this and it's nice to hear it has been recognised.I hope your search continues to go well and that Emma finds you your dream home soon.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotSurprisingly helpful
Even thought we didn't end up buying through them, they were very helpful throughout. Aseena was extremely helpful and hardworking, constantly informing me of new properties and trying to find what we wanted. As I said we didn't buy through them so can not comment on that process but through our search process it was very good
YM · 22 May 2018
Agent replied · 22 October 2024
Dear YM,Many thanks for your 5 Star review of our Woodford Green office and your kind words about Aseena there.I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotExcellent service
Branch Manger Robin was excellent in dealing with queries. He was always accessible. In his absence there was more than one person in the office who talks enthusiastically and with knowledge about the property. Level of service provided was beyond of my expectation. The entire process starting from the viewing to the completion was smooth and straight forward.
Nujhat · 14 September 2016
Agent replied · 22 October 2024
Dear Nujhat, I am so pleased to see that the service level you have received from Robin and the team at Chigwell, certainly lives up to the standards we are looking for as a company. Moving home with the assistance of the right people is actually an enjoyable experience, our teams are fully aware that communication from all staff is of paramount importance and can make the move stress free. Thank you for taking the time to add your thoughts, I will pass this on to Robin and his team. Remember we are always here to help.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotI would like to thank Greg for his help …
I would like to thank Greg for his help in finding me my new home. Regular phone calls kept me in the loop with new flats coming on and between Greg and Andy I was well looked after. Great team and by far the most efficient and friendly estate agents I came across. Thanks again for everything
Jamie · 17 August 2017
Agent replied · 22 October 2024
Hi Jamie,Thank you for taking the the time to post your review regarding Greg and Andy at the Woodford Green branch. I am pleased to see that they have really looked after you and helping you find your Dream Home.Thanks againRob wadeAssociate operations Director
★★★★★ 5/5
TrustpilotSteve Ford at Woodford office
Steve Ford at Woodford office - I called in on the off-chance to the office and saw Steve - firstly I was surprised he remembered me and the details of my property from 2015 - I needed to find out some historical information. Steve was very helpful and found all the information that I required.
Sheila · 13 February 2019
Agent replied · 22 October 2024
Dear Sheila,Thank you for your 5 Star recognition for the help you received from Steve at our Woodford Green office, he will be delighted to hear he was of such help to you.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotSerious and reliable people!!
Very serious and reliable estate agency!!!All member of staff where extremely helpful and respond all the time to our enquiries especially Rachel Newland and Tanya KeeneThey introduce us as well, to a very good mortgage advisor William Nash from Mortgage Matters Direct who managed to find the best deal for usMany thanks !!!
Bogdan · 28 November 2019
Agent replied · 22 October 2024
Dear Bogdan,Thank you very much for your 5* review concerning our Chigwell team, Will, Rachel and Tanya will be only too pleased to have helped you.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGreat, stress-free experoemce
We had a great experience dealing with Tanya Keene - Sales Progressor. Tanya was always available to speak to for queries or to keep us updated on the progress of the move. For what can be a stressful time for any Homebuyer, Tanya went above and beyond to ensure we were always in the loop. Great service
Gary · 18 September 2016
Agent replied · 22 October 2024
Dear Gary, It is always a pleasure to see that our sales progression team are keeping the clients fully updated and as you say helping them through what can be a stressful time. By having a dedicated team of sales progressors certainly helps to iron out those wrinkles that often occur during the sales process, giving them time to ensure that the issues are dealt with and more importantly the clients are kept in the loop. Our aim is always to ensure that the service level we offer is not like many agents until you agree a sale, it's right through until the day of completion. If we can help moving forward please do not hesitate to contact us.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotMy property was with Douglas Allen…
My property was with Douglas Allen Barkingside branch, unfortunately due to a change of circumstances I have had to pull the property out of the market. Joe and his team Abdul and Hassan were true professionals and would recommend selling and buying from them. Their teamwork and work ethics are one of the best.
Joy · 12 April 2019
Agent replied · 22 October 2024
Dear Joy, Thank you for confirming that Joe and his team at Barkingside office have been true professionals. It is by having the right work ethics and working totally as a team to help our owners move forward is our commitment in all we do. When you are ready and need our help again, we look forward to ensuring we help you move next timeKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotFaisal Noor from Chadwell Heath Branch
I will like to use this opportunity to say a big Thankyou to Faisal Noor for the excelent services provided during buying our house. He make the buying process quickly and easier. I found him very professional, friendly and competent broker.I would very strongly recommended Faisal services, glad to have found him.
Mandraburca · 20 February 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotProfessional and informative
I recently used Douglas Allen to sell my house. The staff were all very professional and worked hard to get me a buyer. I wouldParticularly like to thank Rumel Miah and Andy Dumas who were my main points of contact. They kept me informed with regular updates and a very helpful online portal. My experience was very positive and I would highly recommend them.
Jason · 27 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
