Douglas Allen Epping reviews in Epping Forest

★★★★★ 4/5

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Alan and Katrina

This was our first experience with a buy-to-let property and the first time for many years we have been involved in buying a property. In general we were very happy with the friendly and attentive service we received from the staff at Douglas Allen Chingford and were particularly impressed by Natasha's efficiency and willingness to follow up on all our inquiries. The problems we encountered seem to us to be due to the complex relations between the different agencies involved in the process. This resulted in delays and also in an error (whose source we still don't know) which resulted in us borrowing more than we intended. We also feel that Kally is overstretched because although she is very knowledgeable she wasn't always able to return our calls. We were less impressed with the solicitors. Until Chanel came on the scene - and also thanks to Natasha's interventions - we found it difficult to communicate with them and there were mistakes in the sending of our account statements. On reflection we would have preferred working with our own solicitors.

Alan · 24 August 2015

★★★★★ 5/5

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Sale of my property and purchase onwards

I had never been involved in buying and selling a property with a chain and this had 8 properties in the chain. I became aware of this from Nicolle Eustration who was acting on behalf of my sellers. However she kept me regularly updated, always called back when I left a voicemail and was even contacted on her days off to answer my queries when I had been asked to consider breaking the chain. Her experience shone through - she gave me every confidence that she knew what needed to happen to move things along and she followed this up with actions. The point of exchange last Friday was a huge relief but I felt she had been open and honest throughout the months getting to this point and although it was stressful, I had every confidence in her.

Moira · 23 August 2015

★★★★★ 5/5

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Good service. Staff do try their best.

I found dealing with the staff at Douglas Allen to be generally a good one. Daniel Bourne the Dalston branch manager was always helpful. Our sales progressor Andrew Bilby was also helpful. His task is not an easy one but was knowledgable, professional and belayed some of my frustrations in the progress of our sale. Estate agents do get a bad name but the work that is needed to be done the commission they charge is reasonable. That is for a successful sale. Obviously not end in a positive way. I honestly do not know how some move home without a professional estate agent. Douglas Allen we a cut above the rest.

John · 19 August 2015

★★★★★ 5/5

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the patience of saints

We recently completed on a property sale exactly one year after our buyer made their offer. The sale was managed by Maureen Forde and her team in the East Ham branch, who showed remarkable patience in the face of stubborn tenants, protracted legal proceedings, and occasional angry emails from me! We were looked after by three Sales Progressors, all of whom were proactive, respectful and sympathetic. I would definitely recommend Douglas to anyone looking to sell in E6 and E16.

Phil · 14 August 2015

★★★★★ 5/5

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Great In Every Way.

We signed up with another local estate agent and after some viewings we accepted and offer below the asking price but as we needed to move forward with a new build. After 4 weeks we discovered that the buyers couldn't get a mortgage, and the estate agent had known this for over a week before we found out. Contacted Douglas Allen (Chingford) and Glenn was round the following Wednesday with lots of encouragement and an action plan. And true to his word we had people queuing out the door on the Saturday! twenty odd viewings and 3 offers. Over the next few days we had more viewings and another offer. Offer then accepted and all go on the new build, we can't thank all the staff at Douglas Allen for the professional and excellent service they have provided to us. I know there are cheaper options out there but for the peace of mind and brilliant service they provided there is no doubt in my mind they would be my first choice.

Steve · 11 August 2015

★★★★★ 5/5

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Efficient honest competent and personable.

This company contacted me when I was searching for property and asked if I was intending to sell, would I like a valuation. Within a few days someone came to my flat, valued it and suggested terms for selling which were agreed. I was expecting viewings to go on for some weeks but the interest that was created meant that an acceptable offer was made after about a week and a half. There was some communication problem for a while but this was due to their Dalston office closing at short notice. Now things are going well and the sale is proceeding and communication is good. My particular thanks to Jat and Danielle Bourne.

Mr · 6 August 2015

★★★★★ 2/5

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Very disapointed!

We were told that Douglas Allen were the best agents to sell our property, and that by using them we would have a stress free experience, high customer care and professionalism at all times! Having lived in our home for 39 years, and having to move only because of mobility problems, a stress free experience and top class customer care were top of our agenda, unfortunately Douglas Allen have not delivered, and now we are tied into a 20 week contract, having to just make the best of a bad situation, for which we have to pay for the privilege of poor customer service, endless excuses and anything but "STRESS FREE"! Saying all that, there is one member of staff who has stopped us from going totally insane, (thank you Ian).

Mr · 30 March 2015

★★★★★ 2/5

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Valuation review

We short listed 2 agents to consider putting our house on the market with. Was considering the idea of an open house as described by your employee. However the administration process that should have followed was shocking. I had to chase on 2 occasions for the letter by post or email that confirmed the valuation, which to this day, several weeks later has never arrived. The email never arrived and all I received was a one liner giving the valuation amount. Not very professional at all. I would be paying Douglas Allen to do all the work, not expect to have to chase up. Not a good impression. The star rating above is not totally accurate. Their was no friction during the meeting, however it was an inadequate experience.

Mrs · 27 March 2015

★★★★★ 5/5

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Cathryn Martin

I am delighted to recommend Douglas Allen and especially Cathryn who answered my numerous questions about properties on sale which she was kind enough to advise of. Although I did not purchase from this estate agent, I was very happy with their prompt service and especially Cathryns willingness to accommodate my viewing days and timings. I wish her and all of Douglas Allen well and should you choose to use their services, you will be impressed with their professionalism.

R · 21 January 2016

★★★★★ 5/5

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Will Nash

Will is an excellent mortgage advisor. Easy to deal with, reliable and very keen to provide advice on the best products for specific mortgage needs. It is immediately apparent that Will is highly knowledgeable and experienced in the mortgage industry. I am working with Will for the second time. This is because he makes the usually tough and drawn out mortgage process as simple as possible while making sure I know everything I need to know. Very happy customer.

Ben · 8 January 2016

★★★★★ 5/5

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Great service from East Ham and Riana

I really cannot recommend Douglas Allen enough, especially Riana in the East Ham office. Although we didn’t end up purchasing through her, she was really helping prior to us finding our home, very informative at viewings and even after we had our sale agreed via another agent. It was really refreshing to come across an agent who was genuinely interested in helping us. A credit to the team!!

Millie · 19 August 2021

★★★★★ 5/5

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Abbie and Chloe have been...

Abbie and Chloe have been absolutely amazing. Both so friendly and lovely and made the experience of moving so easy and as stress free as possiible. Abbie is always in touch and let’s us know we are always free to call with any questions even the most silly to any problems we might have in the future. Couldn’t recommend them highly enough. Both fantastic ladies and if I have the opportunity will be sending people their way!

Shaunii · 5 March 2018

★★★★★ 5/5

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I’d like to say a big thanks to Richard…

I’d like to say a big thanks to Richard and all the team at Woodford for helping us find our new home, the service we received was brilliant, after our purchase fell through with another agent, he took the time to understand what we wanted and gave some good advice, showed us some great houses and they turned a stressful time into a positive experience, I couldn’t recommend them highly enough. Puts other agents to shame

James · 23 November 2018

★★★★★ 5/5

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Excellent service provided by Stephen and the Team at Douglas Allen

Excellent service provided by Stephen Ford. Stephen was a huge help in selling a property for us and went over and beyond to make sure that our property got sold. With buyers delaying matters, and all sorts of logistics going wrong, Stephen and the team were there on hand to go the extra mile to help us achieve our goal. Thank you to Stephen and the team!

Zara · 26 August 2021

★★★★★ 5/5

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Thanks Douglas Allen Woodford

Thanks Douglas Allen Woodford I had a few agents round to see my home. I chose Douglas Allen as they seemed to know the market the best and had a lot of evidence to support their figures. I was really pleased with the service throughout and once I had sold they continued to update me right up until I handed over the keys. Special thanks to Steve and Keith who were the key players in my move.

Jessica · 30 September 2017

★★★★★ 5/5

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Douglas Allen were a nice company to …

Douglas Allen were a nice company to deal with. They were not your typical pushy agent but they were assertive. There were a few problems throughout the legal process once we had sold but Keith took each one in his stride with Steve taking a hard line with our buyers when they started delaying the process. It all fell back into place with a no nonsense approach and we moved last month. Very grateful to you all.

Paul · 28 September 2017

★★★★★ 5/5

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Brilliant Service

We received brilliant service from Michelle and the team at Chadwell Heath branch.when we put our house on the market recently.Michelle came to our house and explained everything and answered our questions, made filling the forms easy & on our open days Michael, Adrian & Leyla were excellent with the viewers making everything very easy for us. We would have no hesitation in recommending Douglas Allen Chadwell Heath to friends & family first class service. Mary O'Driscoll

Customer · 28 July 2016

★★★★★ 4/5

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Barkingside estate agents

This is our first house purchase and we have been very happy with Douglas Allen Barkingside branch. Ummad was the person that we first met when viewing and felt straight away that he was someone that could trust and he knew a lot about the property. There were some teething problems, however we were reassured by Ummad and Daniel. We would recommend Douglas Allen as a good all round estate agent and their local knowledge was excellent.

Jon · 17 June 2016

★★★★★ 5/5

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Excellent service from Douglas Allen, Chadwell Heath Branch

I had a really positive experience buying multiple properties with the Chadwell Heath branch of Douglas Allen, particularly in comparison to some of the other estate agents in the area. The phone was always answered, calls always returned and there was a good level of communication throughout the entire process. Ben and Emma were particularly helpful and made me feel like a valued customer. The branch run a very efficient and friendly service and come highly recommended!

Niaomi · 7 February 2016

★★★★★ 5/5

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Thank you Janine!!

Just wanted to say a huge thank you to Janine Briggs (wansted office) Janine has been instrumental in securing our new home. It was a complicated and frustrating transaction but Janine was calm, efficient and proactive throughout the whole process, keeping us updated at every hurdle (and there were a few!!) We are very grateful to Janine for going above and beyond the call of duty during an extremely stressful time. Sterling work Janine.. thank you!!

Sarah · 11 August 2017

★★★★★ 5/5

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Michelle Idugboe from Chadwell Heath…

Michelle Idugboe from Chadwell Heath branch of Douglas Allen was great to meet and extremely kind and professional approach. I highly recommend her if you are looking to sell or buy a property.

Izzy · 30 January 2026

★★★★★ 5/5

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Sold the house professionally!!!

I have just sold my house with Douglas Allen and I must say that Michelle and her team has dealt with professionally. Always answering my calls and dealing with the viewings very good. We have dealt with different agencies before them and with no luck. But the way they have done it, it was very good and fast. I can recommend very much. They will help you as much as they can.

Alecs · 5 November 2019

★★★★★ 5/5

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Gizem was very professional and …

Gizem was very professional and efficient in her dealings with me.I explained the type of property I was after and she stuck to the guidelines I had provided and did not try to steer me away from what I in mind. She sent multiple optipns and very quickly I found one that I really liked.She was helpful and provided all the necessary information and very very patiently answered all my questions(as a first time buyer).

Raliah · 11 December 2017

★★★★★ 5/5

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Chingford Branch

I would like to thank the Chingford Branch and their continued efforts to find us our next forever family home. A special thank you and praise to Jess who in my opinion is an asset to the branch who always goes the extra mile to help and assist and a delight to speak with if you ever have any concerns or issues and very professional in her approach with a can do attitude. Thank you Jess.

Kerry · 17 April 2016