Bairstow Eves Loughton Sales reviews in Epping Forest

★★★★★ 1/5

Trustpilot

Purchasing a property

While in the process of purchasing a property i had my mortgage adviser and solicitor, but the agent pressured me into using their services by stating multiple times on the phone the seller would rather the buyer use their services. After the third time i was pressured into saying yes because in all the telephone conversations i was not getting anywhere until I said yes.The mistake I made was having all this conversation in a telephone conversation instead of emails. Their complaint department just threw the case under the bus because I had no evidence and their telephone conversations were not recorded.I avoid this company and their services.

Asif · 28 December 2023

★★★★★ 1/5

Google

It has now been over 3 weeks since I have vacated my property and I have still not received my deposit back. I have been chased for my rent on numerous occasions (3 weeks after my due date) when I have in-fact paid invariably 2 weeks early. My landlord has been told I have not paid my full rent when I have had an increase in rent when again I have paid in full. Tenants avoid! Landlords use this agent if you want to get paid late if at all

Andy · 11 November 2017

★★★★★ 5/5

Google

Spoke to a lady called Indiya who was extremely helpful and whose phone manner was great. Very polite young lady.

Eliza · 18 March 2025

★★★★★ 5/5

Google

Very efficient company to deal with. Even when a property fell through they were able to give me a better alternative. Pleasure working with both Imogen and Rosie, highly recommended.

Mr · 11 October 2024

★★★★★ 5/5

Google

Brilliant from start to finish, very efficient and would highly recommend. Rosemary was always more than happy to help out. She made the letting process very simple. Thank you!

Madalina · 12 January 2019

★★★★★ 1/5

Google

My tenant wanted to remove my kitchenware and on 29th Feb 2012 was given permission by the estate agent to leave my property in the underground carpark. I was not consulted and my permission was not sought. I have not seen my property since. The missing property is worth approcimately £1100. Some items were gifts from holidays in Italy, Japan and the states. My Deposits the company which held the deposit decided to divide deposit fifty fifty. After months of chasing Hetheringtons I was informed of the decision but they still haven´t returned the money awarded to me. For a year I have tried to get the agency to take responsibility but I feel that I have been stonewalled. They have failed to locate my property, purchase replacements or compensate me for the loss which is approximately 700 pounds. I made a complaint to the police who arrested the tenant on suspicion of theft. I was so convinced that there was no way Hetheringtons would tell my tenant to move my things without my persmission. Least of all to leave them in a carpark used by 18 other flats and their visitors. However the tenant managed to locate the email proving that he was telling the truth. So after two years I am still waiting for Hetheringtons to compensate me for the loss, replace the missing items or locate the missing items. I have had a frustrating year trying to talk to the estate agent but it is apparent that they have no intention of admitting that they made a mistake and compesating me for my loss.

Michelle · 13 January 2015

★★★★★ 5/5

Trustpilot

Their auction method of selling is…

Their auction method of selling is impressive. Sold a property in approximately a month!

Tony · 20 March 2026

★★★★★ 1/5

Trustpilot

Spying on you asking personal information has non acting agents.

They call you without saying who they are spying and acting like it’s your estate agent selling your home that you have chosen. I’m positive they are breaking data protection has they impersonate another acting estate agents. It’s not until you say can you conform who you are when you’ll be surprised to see it’s a spying estate agent asking for personal confidential information from you. I’ve recorded the calls to send onto the ombudsman has it’s against regulations.

John · 26 October 2023

★★★★★ 5/5

Trustpilot

As recent clients,we cannot speak…

As recent clients,we cannot speak highly enough regarding the service we have received from Witham Senior Executive Manager Nick Webb and his team.Nothing was too much trouble and the service received was always given with a friendly smile and advice when needed.

Colin · 9 November 2022

★★★★★ 5/5

Trustpilot

Bairstow Eves in Wanstead have been magnificent

Bairstow Eves in Wanstead have been fantastic in every respect in the process of letting our flat in the area recently. Elaine and Adam are always quick to respond to queries, helpful in explaining issues and clearly have a very keen instinct about prospective tenants. They know the area really well and are always available to help. I recommend this professional company .

Mr · 19 August 2024

★★★★★ 5/5

Trustpilot

Excellent service

I bought my new home through Bairstow Eves Hornchurch. I'm so grateful for all the help that Charlotte W and Lee D provided with the purchase. The communication from beginning to end was perfect not only with me but with the solicitors and all parties involved. The process felt much simpler and easier than it should have been for a house purchase but that's only because of all the work from Charlotte. I'm very happy with my new home.Thank you!

Amrit · 31 August 2023

★★★★★ 5/5

Trustpilot

Penelope was brilliant at what she…

Penelope was brilliant at what she does....kept us in the loop at all times - smoothed over the process - kept all parties informed and made sure everything went according to plan and as it should be. Excellent. As an investor working with many agents....if only they could all be like Penelope.

Asif · 22 April 2021

★★★★★ 1/5

Trustpilot

DO NOT USE! Awful service!

Terrible company and horrendous service. Hard to sell a house when the agent doesn't pitch up for viewings, has fake customers who don't pitch up for viewings either, doesn't return calls, terrible photos and asks for our own photos, bad write up, don't update the sales video with the new photos post makeovers, refuses to release the seller from a contract despite repeated requests due to terrible service and wants payment for doing nothing useful! Release MR Portman immediately so a proper agent can sell the house!

Nolene · 22 August 2023

★★★★★ 5/5

Trustpilot

Bairstow eves Billericay

Customer · 23 May 2026

★★★★★ 1/5

Trustpilot

The agency have unlawfully withheld my…

The agency have unlawfully withheld my deposit for nearly 1 month despite no dispute with my landlord. The agency have admitted fault with the deposit scheme twice. I have been left financially vulnerable and every time I contact them, I get told “another 3-5 days” - and they ignore emails!

Jessica · 18 February 2025

★★★★★ 5/5

Google

I have received excellent service from this agency. The transaction was super quick with my reference and handing the home key. Thank you for your amazing service!

Abdul · 11 October 2024

★★★★★ 1/5

Trustpilot

Southgate Branch

Southgate Branch, if I could give zero stars I would. They did not even send anyone round to the house when a viewer was coming. I had to show them round. Sometimes they told the client they would meet outside our house at the agreed time but would not show up. I use to see people wandering up and down the street and had to go out and ask them in. We were even told off for turning up at the office to speak with them being told we should have booked an appointment. Hopeless!!

Ralph · 9 August 2023

★★★★★ 1/5

Trustpilot

Stratford Branch have been useless

Stratford Branch have been useless, very charming agent valued the property and got me signed up and then it all went south from there. It took them almost 2 weeks to list the property, incl. put the board up on the wrong house. After just one week and 2 viewings they tried to bully me into reducing the price - I was extremely offended by the language they used and had to complain. Since then radio silence - no wonder house prices are falling. Going to rent with Openrent or sell it later with Strike for free - at least if I have to discount the house it costs me nothing to sell it. This is my first experience of high street agents for a long time and hopefully my last ever.

WilliamP · 7 August 2023

★★★★★ 1/5

Trustpilot

Really bad

I have rented a property with Bairstow Eves and I have stayed there for nearly 3 years. When I left not only that it took them more than 2 months to release the deposit but they have retained half of the initial deposit for some things that was damaged before I have rented the property. I know that the new tenant has moved in next day after we moved out and the new tenant has clean the garden for which Bairstow eves have retain 120£ from my deposit. The garden was left in the same state that we have taken. I am not saying that it took them 4 months to repair a main door that I couldn’t lock and I had to sleep at night with the door unlocked with a 4 years old child. I have also repainted all the house and repaired the garage and front door on my expense while I have lived there. When I have asked about the invoices for the money that they will retain for what they are saying that has been repaired they find different excuses not to provide them. So be careful when you renting with them as you won’t get the deposit back.

Ana-Maria · 1 August 2023

★★★★★ 5/5

Google

Very professional,offers service with a personal touch. Outstanding service. The letting team are awesome. Thank you Mahnoor for all your help

S · 23 October 2020

★★★★★ 5/5

Trustpilot

Amazing team at the tamworth branch

Amazing team at the tamworth branch, I could not fault them, from the minute we looked around the house until the minute we picked the key's up and if you need a mortgage, countrywide mortgages within the branch is definitely the one to use suki is amazing and continued to support after we got out key's. Thank you

Nicola · 17 October 2024

★★★★★ 5/5

Google

Leanna was proffessional, and responsive, quick to answer any enquiries via telephone or email.PositiveResponsiveness, Quality, Professionalism

J · 23 October 2021

★★★★★ 1/5

Google

Had a terrible experience with this agency as a first time buyer for a purchase that did not go through. Awful communication and would not recommend.

Daniel · 11 October 2024

★★★★★ 1/5

Trustpilot

Horrible attitude & Bluffed about another offer

Horrible attitude! Please be weary that they will bluff about another offer on the table just to pressure you to get a higher price. Their listing was lowered to a level the seller wouldn't even accept so be sure not to waste your time and get caught in a web of lies.

Pooja · 6 January 2025