Bairstow Eves Loughton Sales reviews

★★★★★ 2/5

Trustpilot

Poor quality viewings and service

The Clapham branch sales negotiator was late for the viewing and didn’t ask anyone from the office to notify us (15 minutes late). He had also double booked the appointment, the entire booking was a bit of a disorganised mess. There was a fair bit he wasn’t aware of and generally wasn’t that helpful. The specifications I gave weren’t followed in the viewings. I was ignored when asked if I wanted a broker and my contact information was shared when I had asked for it not to.

SK · 3 June 2026

★★★★★ 5/5

Trustpilot

Professional and committed

We couldn’t have hoped for a better estate agent than Bairstow Eves. We had top class service - professional, friendly, diligent and 100% committed. Jane Crosland guided us expertly through the process of selling our family home, gave brilliant advice and her experience in pricing and marketing were invaluable (and spot on). We were lucky to be in safe hands with Jane. Throughout Rob, Donna and Tom kept us fully updated on every step of the sale and took time to answer all our questions promptly. We were delighted with the outcome and would recommend Bairstow Eves to anyone looking for a successful, stress-free sale.

V · 2 April 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting service

Absolutely disgusting service, they come across very professional when they value the house, but once its on the market the staff are unhelpful and take days to answer emails. The details were incorrect online as it was put live without us agreeing the details, the pictures were awful and the one thing we did make them change. There has been no effort to sell the house, only having one viewer in two months. Only to find out that the contract is for 4 months too, devastated. Stay away from this company.

JG · 16 March 2026

★★★★★ 5/5

Trustpilot

Being an overall national company the service has been a great start

Being an overall national company, the service i have received from the Witham Branch has been nothing but fantastic so far as in the starting stages. The credit goes to Lauren through her empathy into what is a very complex situation and has pulled the team together to make this an easy process. Her style of keeping you updated on the whole process is exceptional and ensures the correct people get involved with the understanding behind it.

Zoe · 21 March 2026

★★★★★ 5/5

Google

Recently purchased my first home through Bairstow Eves and had the absolute pleasure of working with Joe and Filiz. Without a doubt, they are the best estate agents I’ve ever dealt with! Joe, in particular, was a star, always informative, incredibly polite, and proactive in keeping the entire process running smoothly. He made what could have been a stressful experience feel effortless. I can’t recommend Joe highly enough, top-notch service from start to finish! Thank you both for making this milestone such a positive experience.

William · 23 December 2024

★★★★★ 5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

★★★★★ 5/5

Google

Filiz and her team were exceptional from the beginning. Although we initially sought a small, local independent agent, Filiz’s personable approach, knowledge and support of a national company set her apart. She sold our flat quickly and worked closely with us throughout the whole process to make sure everything ran smoothly. Her friendly and competent team were always available, and their genuine care made a huge difference. We cannot thank them enough. Thanks, Filiz and team! Jacquie & Stu

Stoo · 8 October 2024

★★★★★ 1/5

Trustpilot

DO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence

I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.

Mubeshir · 10 September 2026

★★★★★ 5/5

Google

I recently was looking to rent a place for me and my partner. I want to give a shout out to Rosemary (Rosie) from Bairstow Eves (Loughton) for being the best buddy in my search for a place to rent. We always felt that we are a priority for her and we were a team in "hunting" the perfect home. I highly recommend Rosie to anyone looking for a property.

Attila · 26 October 2024

★★★★★ 5/5

Google

I’d like to say a huge thank you to Rosemary who was our Lettings negotiator during our moving process. Her kind professionalism and genuine spirit really translated across well & it was something that struck me every time I had the pleasure of speaking with her on the phone & via email. There’s a reason Rosie’s name has been mentioned so often amongst these reviews. She managed to make an ordinarily stressful time feel so much more manageable (dare I say, even enjoyable…) which is no mean feat and for that we’ll be forever grateful. Alongside her friendly colleague Rob, Rosemary is a real asset to her company & should be given full credit for everything that she does. She's a real gem. Thank you Rosie & Rob!

Oumie · 27 December 2023

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least.

H · 2 July 2026

★★★★★ 5/5

Trustpilot

Excellent service and support

We sold our house through the Beeston branch of Bairstow Eves and received excellent service and support. Richard was very quick and professional in valuating the property, then Jade took over and did an excellent job in organizing the viewings and bringing the sale to completion. Highly recommended!

Alex · 2 March 2026

★★★★★ 5/5

Google

We have been looking for a house to rent in Loughton for more than 6 months. Baristow Eves was the only real estate agency that supported us all this time. They would send updates and make regular phone calls. Rosemary Hubbard was always kind and efficient and offered some good advice and guidance to us. We are in our new home now and we can not thank her enough for all the care and help through out the prosses. We are highly recommend Baristow Eves to any one looking to buy or rent.

Maria · 23 October 2023

★★★★★ 5/5

Google

Expressing just how profoundly grateful we are for Rosemary, our letting agent. She didn't simply assist us; she embraced us with reassurance every step of the way, from the very beginning to the end of our tenancy journey. Rosemary is an absolute gem in her profession, offering not just practical help but a comforting presence throughout our entire moving process. And her support didn't end there; even after we had moved in, Rosemary continued to stand by us, aiding in the resolution of any issues we faced. I simply cannot emphasise enough how highly we recommend Rosemary. Her openness, her genuine care, her unwavering support, and her innate understanding of her clients' needs make her an exceptional agent. We feel incredibly fortunate to have had her on our side.

Zuzana · 23 October 2023

★★★★★ 5/5

Google

Best agencie ever ❤️ I was struggling to find a flat with my requests and budget, Rosemary was definitely my saviour. Was so fast and easy the whole renting process . Just got an email and called her straight, she was very happy to check for me if the flat would be suitable and less than 5min after she was calling me back with an answer. right after i went to see the flat and fell in love. She was very supportive all the time and extremely friendly, could feel straight how nice person she is. I would definitely recommend her service and even now, after I move to the flat, she’s always present and happy to help. She’s always on top of her emails as she doesn’t take long to reply and I really appreciate that. 🙏🏻 no doubt how good professional she is

Marta · 23 October 2023

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS APPALING WASTE OF OUR TIME

Appalling customer service? 2 properties were placed with bairstow eves...after only 4 weeks because they failed to advise us properly both properties were taken off sale...its was only after 3 weeks that another agent enquired if we had sold them and told us they were no longer advertised? They also told us the agents woukd have been notified several times begore they were taken off the websites but they failed to do anything in fact denied they had rcvd these communications..so in fact they did nothing with either properties for nearly 4 weeks by the time they got back to me!! Then after a supposed viewing at one house they left it unlocked with front door ajar...a serious security risk..oops Then after I discussed a reduction on one house they reduced the wrong house by 45k ?? No one questioned this?? no red flags?? and no one wondered why there were loads of enquiries??? As if anyone reduces a low priced property by 45k??? Maybe 5k or even 10k I confirmed the property prices again and they were amended but also asked for confirmation on viewings that were based on correct prices...Needless to say...someone called me to check if I was at the house for an 11.15am viewing AT 11.07AM!!!!! no I replied I'm not and pointed out the timings She then said...Well I was called at 10am and asked to call you...so she obviously didn't think it was important so left it until 7 minutes begore the viewing!!! It only gets worse and worse...she was then shocked we could not make it And was quite offhand as if if this was actually my fault and NOT their complete incompetence. Since then they are ignoring emails and letter and can only assume they hope I go away

Kate · 14 February 2025

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Google

I recently completed on a flat and Filiz Zekki and Joe Genco were beyond helpful throughout the whole process. They pushed things along when things were looking doubtful, and always kept my mind at rest! Thank you both so much, we couldn't have done it without you!

Chelsea · 7 February 2025

★★★★★ 5/5

Trustpilot

Exceptional service

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Custos · 27 November 2025

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 5/5

Google

I would highly recommend Rosemary Hubbard @ Bairstow Eves to anyone. The hole process of renting was very quick and easy, with big focus on customer experience. Rosemary managed the whole process for us and made the experience easy and enjoyable. She quickly understood what we were looking for and continually kept us updated. Thank you once again Rosemary for making the whole process such an easy and relaxed experience.

Alina · 23 October 2023

★★★★★ 1/5

Trustpilot

Worst interaction and customer care I…

Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!

Jonathan · 20 November 2024

★★★★★ 1/5

Trustpilot

They do a bare minimum so we ended up without a flat

I would give 0 stars if i could. We dealt with Stratford agency. Let me explain the situation. We found a flat to buy and unfortunately, the agency that published it was Bairstow eves.The first bad sign was that we waited for a man who should've shown us a property for 15 minutes (his name is Vasco Correia, just so you know the heroes by names) and after 3 calls to their call centre we were told to try to call the apartment number as he's already there. We've called a few times - failed. We managed to enter the building and get to the flat after a while. When Vasco opened the door we complained about the situation and that we'd been waiting for 20+ minutes to which he replied "so what? are you going to see the flat or not?". We were pissed with the attitude and the situation but had a look on a flat. We liked the flat so much and decided to make an offer (hadn't trusted our guts, unfortunately).The process took 6 months, each time we had to call them ourselves because otherwise, we didn't receive any updates from them and the seller. Our sales progression was Ellie Lynch (well, I would call her sales REgression). Every time she and her colleagues told us that they were doing their best but if it was true we wouldn't ended up being homeless. We've been telling her that our tenancy contract will end at the end of October since August and she didn't tell us that we should prolong it as the seller is looking for a new home herself and won't move out until she buys it. So we trusted them and ended up without a flat with all our stuff.I hate the day we've decided to proceed with this agency and the flat they listed. Hope everyone who's uncertain to work or not to work with Bairstow eves will choose not to work but to save their mental health and their money.

VM · 5 November 2024