Every review we hold for the Enfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotA complete disaster of a property management service
A complete disaster of a property management service. Long running issues where they have allowed the contractor to charge 4 separate call-out charges only to conclude that it’s a different problem altogether. No verification of problem with tenants or site visits. Escalations to management routinely ignored. Either a shoddy contractor, shoddy management or both. Or worse, collusion with contractor to maximise call out charges. No longer happy to pay a premium price for a sub standard service. AVOID if you are a landlord.
Winston · 5 September 2023
★★★★★ 4/5
TrustpilotGreat service from the team
Great service from the team, in particular Adriano, Matt and Sophie. Kept well informed and very professional. Adriano, thanks for your regular insights into the market and your openness and honesty at all times.
C · 11 July 2023
★★★★★ 5/5
TrustpilotGood communication
We recently bought a property though Martyn Gerrard and are delighted with the property and the efficient service that they provided. Communication was excellent and the purchase proceeded smoothly. We also bought our first home with them 10 years ago and we were equally happy. Thank you Arzu and Craig.
JS · 9 September 2021
★★★★★ 4/5
TrustpilotOliver was super helpful and keen to…
Oliver was super helpful and keen to find properties to fit my needs! Really helpful and informative company
Ruby · 28 June 2024
★★★★★ 5/5
TrustpilotI can't thank Zoe Sophocles enough for…
I can't thank Zoe Sophocles enough for her help with my tenancy renewal. It took a really long time to finalise and she was patient and supportive throughout. Delighted that I get to stay in the home I love, all thanks to Zoe!
Rachael · 31 August 2022
★★★★★ 5/5
TrustpilotOliver was very professional when…
Oliver was very professional when dealing with my property enquiries. He responded quickly and was happy to answer any questions.
Lowrisha · 21 May 2024
★★★★★ 5/5
TrustpilotAdam - was great
Adam, was extremely helpful, friendly, knowledgeable and have maintained a great level of communication. I truly recommend Adam and Martyn Gerrard.
Carlos · 28 April 2024
★★★★★ 5/5
Trustpilotit’s been great working with David
it’s been great working with David, David and Daniel, they have been very quick and professional with getting my home under offer, couldn’t recommend them more!
Emily · 18 November 2025
★★★★★ 5/5
TrustpilotBest and most helpful letting agent in the area
My review is for Daniel H, just wanted to say a big thank you for organising the flat for my daughter so well. We have dealt with many letting agents over the last few weeks and have to say you were hands down the best in the area ! Plus you don't lie like others.... truly genuine people.So big thanks for me :)
A · 12 August 2024
★★★★★ 5/5
TrustpilotYou guys rock
You guys rock. From the most friendly and welcoming viewing back Shuhan and a very good follow up to check in. Then whoaaa over to Jatin to progress the purchase. If I was to describe Jatin in a word it’s ‘tenacious’. He was on the case more than me (and I’m an on the case person). His communication and guidance is endless. Giving advice on what I need to do and he chases - everybody. A ten out of ten for ‘getting the job done’ Jatin.
Miss · 14 August 2023
★★★★★ 2/5
TrustpilotAn average, sometimes stressful experience
Honestly, they were OK... They sold our house for us but seemed very disorganised. We worked with three different agents with no explanation as to what had happened to the previous two. At one point things became critical when our buyers' mortgage expired without anyone apparently noticing, causing stress and threatening our chain. I wouldn't say they were bad, but the service we received was average verging at times on poor, which made me wonder why we were paying them a higher commission compared to other agents. Fairly disappointing expereince, all in all. Probably won't use them again in future.
L · 14 August 2023
★★★★★ 4/5
TrustpilotHossein was great!
Hossein was great! He had explained the property in detail and it was true to his description so I felt my expectations were met. Also he provided a personal touch logistically which was wonderful and made my commute much easier!
Mi · 5 December 2022
★★★★★ 1/5
TrustpilotA company of crooks
A company of crooks. Completely dishonest. They are charging ridiculous fees without informing you in advance and rely on small print. Stay away and do not let your houses through them. We are experienced landlords and they have messed us twice before.
Orly · 7 January 2024
Agent replied · 25 October 2024
Hi Orly. We appreciate you are angry but think your choice of words is rather inflammatory and wrong. Our Terms of Business, which you read and agreed to - clearly lay out our fees, when and how they are due. We are sorry that you had trouble with the tenant, we gave as much advice as we could, but you had chosen to self-manage the tenancy and so our role was limited. We are also sorry that you have not taken up the offer to talk to our Head of Lettings so we can try and resolve things.
★★★★★ 5/5
TrustpilotAnthony was helpful and informative…
Anthony was helpful and informative during the viewing. He's also been very responsive to emails and calls, always calling back and providing updates as requested and needed.
Seema · 15 December 2023
★★★★★ 5/5
GoogleWe recently purchased a property through Andreas at Martyn Gerrard Southgate. Andreas and the team were professional, helpful, honest and a pleasure to deal with throughout a complicated purchase. We'll be coming back to Andreas when it's time to sell!PositiveResponsiveness, Professionalism
Zachary · 26 October 2022
★★★★★ 5/5
GoogleI highly recommend selling with Martyn Gerrard. Ross and his team were extremely professional and kept us informed throughout the entire process. They are honest and upfront in their approach which made selling with them very easy. Ross in particular went out of his way to ensure the sale went through as smoothly and as quickly as possible.
Dawn · 27 October 2018
★★★★★ 5/5
TrustpilotMartyn Gerrard - Whetstone
The service provided by Martin N was exemplary from the start to the end of the process. My purchasers were inept and obstructive throughout seemingly never wishing to progress yet Martin was ultimately able to bring the process to a satisfactory conclusion with his calm and "never give up" manner.
David · 5 July 2021
★★★★★ 5/5
GoogleFinding a good apartment in London is time consuming and often quite a stressful experience. However, thanks to Zoe from Martyn Gerrard, I found my ideal apartment very quickly. She went extra mile to accommodate my busy schedule and showed me many excellent options. Very efficient and nice to work with, highly recommended!
S · 26 October 2020
★★★★★ 5/5
TrustpilotI was made to feel my business was…
I was made to feel my business was important to them. Kept me fully informed at all stages. Steffi was exceptional and is a great advert for the business.
Brian · 19 October 2023
★★★★★ 5/5
TrustpilotDinesh is a thoughtful and personable…
Dinesh is a thoughtful and personable chap. He was very diligent and communicative. He found us very good buyers and I don’t think he missed a beat. I wholeheartedly recommend him.
Elliot · 27 August 2023
★★★★★ 5/5
TrustpilotVery good experience with Martyn…
Very good experience with Martyn Gerrard Estate! Very professional and good agents , Thank you to Jessica for being so nice and helpful!
Mona · 1 March 2024
★★★★★ 5/5
TrustpilotGood customer service
Good customer service I received all information and help I wanted it .Thanks you so much Titas JuskeviciusSuper appreciate your support and help
Amr · 29 February 2024
★★★★★ 5/5
GoogleZoe and Raj were really easy to deal with, and accommodated us every step of the way. Would highly recommend them both as estate agents. Zoe in-fact helped me find the house that I ended up buying, as I really didn't want to view it! Thank you!PositiveResponsiveness, Professionalism
Annabel · 26 October 2021
★★★★★ 5/5
TrustpilotExcellent with…
Recently we have been dealing with Yasemin Yilmaz from MG and what a great experience, such a caring and professional person.thanks Yasemin
Mr/Ms · 18 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
