Every review we hold for the Enfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
Googlethey are a joke of a company too focused on meaningless numbers over running an actual business. Mark is the biggest one of all. He will fight with you every step of the way. Push you to get a mortgage which isn't great and refer you to the worst solicitors possible. Be warned you are looking at 5-7 months to complete a sale and mark will fight with you and blame you instead of doing sales progression.
For some reason the district manager shobad is submissive to mark so definitely do NOT expect any help from the company. A name change to cuntstow eves is better fitted
Buyers/ sellers/ renters go use a real estate agency not this gimmick relying on parent company money to survive. Its not just this office its all of them in north london
Halil · 9 April 2026
Agent replied · 16 April 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI’ve had an excellent experience working with Mark Alexander at Bairstow Eves Estate Agents in Edmonton. From the very beginning, Mark has been incredibly professional, proactive, and genuinely committed to delivering the best possible service.
He keeps communication flowing at all times, making the whole process feel smooth, stress-free, and well-managed. It’s clear that he takes real pride in his work and goes above and beyond for his clients.
Mark’s positive attitude, reliability, and dedication make him an incredible professional. I truly appreciate his hard work and support throughout my transaction, and I feel confident things are in the best hands.
I would highly recommend Mark Alexander to anyone looking for a trustworthy, responsive, and highly efficient estate agent. Thank you again for your outstanding service.
Muhammad · 2 April 2026
Agent replied · 16 April 2026
Thank you for your glowing review! We strive to provide exceptional service to all of our clients and we're delighted to hear that Mark went above and beyond for you. We appreciate your recommendation and look forward to continuing to exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI honestly can’t thank Daniel enough for all his help throughout our flat purchase. From start to finish, he went above and beyond to keep us updated every step of the way. He was always chasing up the lenders and the sellers, making sure everything was progressing and letting us know exactly where things stood.
Daniel is such a genuine gentleman, always polite, professional, and true to his word. If he said he’d call, he absolutely would. His reliability and communication really helped speed things up and gave us peace of mind during what can be a very stressful process.
Thanks to Daniel’s dedication, everything moved along much faster than we expected. He really is a credit to the estate agency, and we’re so grateful for all his hard work. Highly recommend!
Cansu · 26 July 2025
Agent replied · 9 August 2025
Thank you for the kind words! We are so happy to hear that Daniel provided exceptional service during your flat purchase. Our team strives to go above and beyond for our clients and it's great to know that Daniel's reliability and dedication has helped to make the process smoother for you. Thank you for choosing us and recommending us to others! Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDaniel McAlister at the Bairstow Eves Edmonton branch was superb. We spoke to four different estate agents and decided to go with Daniel because he was very down to earth and understood exactly what we were going for, he was the only one we spoke to who we felt wasn't too pushy but was taking on board what we were saying. He also got the price spot on, which was a high price, the highest in the street at data of sale (£380k). Other estate agents were quoting far too low (£350k), or unachievably high (£410k). In addition to both of those points, he also managed a huge amount of viewings on single days, up to eight people on one day, with precision. So for us, he excelled in all three areas that we were looking for: he came across as a good, genuine person, he got the price exactly right, and he managed a huge amount of viewings with efficiency and with no issues whatsoever, whilst communicating all the time. Then, post accepting an offer, he was always easy to get on the phone, and everything was communicated perfectly during that lengthy process. I can't recommend Daniel at Bairstow Eves Edmonton enough. It was excellent from start to finish. Top notch work.
Krishan · 25 March 2025
Agent replied · 13 May 2025
Hello Krishan,
Thank you for your wonderful 5* review! We're thrilled to hear about your positive experience with Daniel McAlister at our Edmonton branch. It's fantastic to know that he provided the service and expertise you were looking for. We appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleBenedict and Mark were extremely professional and supportive during the sale of our home. Their knowledge and experience were invaluable and their dedication to handling all the paperwork made the whole process smooth. Both gentlemen were always available to answer any questions or concerns we had. With their help, the sale of our home became much less stressful and was completed within 2 months. I highly recommend their services to anyone looking for professional and reliable real estate services. Thank you!!
Aneta · 24 September 2024
Agent replied · 22 October 2024
]We're thrilled to hear that Benedict and Mark were able to make the sale of your home smooth and stress-free. Many thanks for your fantastic 5* review and recommendation Aneta. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAndreas and Daniel were a great in helping us navigate the home buying process as first time buyers. Andreas, our broker, made everything clear and easy to understand. He was incredibly efficient, our mortgage offer came through in just two days! Daniel was also a great help, staying on top of things by regularly checking in with our solicitors and keeping the process moving smoothly. We couldn’t have asked for a better team.
Meri · 8 October 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave us this tremendous 5* review Meri. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs a first-time buyer, I couldn't have asked for a better experience. Andy, the mortgage broker, was incredibly friendly and knowledgeable, guiding me through every step of the process with patience and expertise. Daniel was equally great, going above and beyond to help me find the right property. Their support made what could have been a stressful journey feel seamless and enjoyable. Highly recommend their services!
Ayeisha · 13 January 2025
Agent replied · 9 January 2025
Thank you for your brilliant 5* review! We're thrilled to hear that Andy and Daniel made your first-time buying experience seamless and enjoyable. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 2/5
GoogleI was told by an agent (David Muscat) I need to realise when somethings are just I quote ‘never going to happen’ in terms of buying a house west of Enfield’s A10 and my budget… yet here I am with my 3 bedroom house on the west side.. God is good 🫡 …
LikeHolidayWithaB · 17 June 2025
Agent replied · 22 October 2025
Thank you for sharing your experience with us. I'm sorry to hear about your interaction with our agent, and I appreciate your feedback. Please feel free to reach out to us at review@countrywide.co.uk so we can address your concerns further. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleGreat service/ customer care. Ben was the sale negotiator assigned to us during the process of trying to sell our home. Ben was an absolute gem throughout, highly professional and communicative. Ben was very helpful and always warm towards us which was great. It really helped to make a stressful experience easier. We built a very good relationship with Ben, which was a bonus :).
Mark (branch manager) and the team are great, easy to talk to helpful, down to earth and professional individuals. Would highly recommend the great services offered at this branch of bairstow eves.
J'oneale · 25 May 2024
Agent replied · 22 October 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future J'oneale Hutson. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
Google5 star service! Recently sold my house through Bairstow Edmonton branch. From the point of instruction till completion, I had great service from all the staff in the office. Special mention to the branch manager (Mark) who gave me very honest and professional advice. His deep knowledge of the market clearly shone through. I achieved a great price for my house and the whole transaction went very smooth. I have had such bad experiences with the other agents in the area (poor advice, pushy managers etc) which made this experience stand out. Definitely recommend Mark!!
Neel · 25 April 2024
Agent replied · 22 October 2024
Hello Neel,
Thank you for taking the time to write this excellent 5* review for Bairstow Eves in Edmonton. Mark who is the branch manager prides himself on providing excellent customer experiences, which is fantastic to hear you have benefitted from! I will be sure to inform Mark of your kind words. Kind regards, Maryjane.
★★★★★ 5/5
GoogleMy brother and I bough houses through Bairstow Eves Edmonton recently, dealt with Mark, what an amazing human being.
Mark has been outstanding all the way through, from our first meeting to completion He has been brilliant! He understood our particular circumstances and maintained a regular contact providing a friendly and reassuring support, which we feel went beyond the normal high street estate agent service. Caring about the people involved in the process as well as the process makes a huge difference . We give 5 well earned stars to Mark
Thank you so much for helping us buy the house we dreamed for !!!!
Regards
Kastro & Sokol
Kastriot · 25 April 2024
Agent replied · 22 October 2024
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleThey are reliable, honest and operate with integrity.
I recommend them to anyone who is looking for some great estate agency.
Thanks to Andreas he is magnificent broker ever i seen always takes the time to answer any questions I may have, and provides me with all my documents and lenders. I’m very happy he was my broker and i recommend him with confidence and he is a very honestly person.
Onur · 24 July 2024
Agent replied · 22 October 2024
Many thanks for your marvellous 5* review and recommendation Onur. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSanta Claus Mark was true to his word from day one. He said it would take 3 months to sell my property. It took 2 months. Christmas has come early for my family 🎅
I truly am grateful for the hard work he has put in behind close doors. He has listened to all my fun,happy and sad times. He was so patient and had loads of empathy towards me. I can't thank him enough.
I would also like to thank Daniel with the advice about securing another property from the proceeds. I just ran with it and now have a bigger home and can afford to do it up how I want too.
Thank you for making this happen for me so quickly.
Merry Christmas 2023🎅🎄🙏🏽🥳
Rasena.
Rasena · 27 December 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy parents recently purchased their home, all thanks to the incredible support and guidance of Daniel! He made the entire process unbelievably smooth, and his patience and understanding were unmatched. Daniel went above and beyond to address every question and concern we had. We couldn't have done it without him. Thank you, Daniel, for making usually a stressful experience much easier!
Elvin · 23 August 2024
Agent replied · 22 October 2024
Many thanks for the fantastic 5* review Elvin. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have used and worked with estate agents for 18 years, mainly through letting agencies, and I have never come across an agent so sincere, genuine and passionate with helping their clients with property purchase like Daniel McAlister, from Bairstow Eves, based at the Edmonton branch. A very polite, patient and considerate individual who is committed to and follows through the whole stage of the property buying process. Daniel continuously communicates with his clients and keeps them informed with relevant updates in order for everything to go through smoothly as possible by collaborating consistently with solicitors and mortgage brokers. I am so grateful for the support Daniel and his colleagues, David and Mark at Bairstow Eves have given me and helping me to purchase a beautiful, gorgeous house.
Shazna · 26 July 2025
Agent replied · 23 August 2025
Thank you so much for your kind words about our agent Daniel and our team at Bairstow Eves! We strive to provide exceptional service to our clients and are thrilled to hear about your positive experience. Congratulations on your new home and thank you for trusting us to make the process smooth for you. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAs a first-time buyer, I couldn't have asked for a better experience. Andy, the mortgage broker, was incredibly friendly and knowledgeable, guiding me through every step of the process with patience and expertise. Daniel was equally great, …
Ayeisha · 16 April 2025
Agent replied · 16 April 2026
Thank you for your brilliant 5* review! We're thrilled to hear that Andy and Daniel made your first-time buying experience seamless and enjoyable. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleHaving interacted with a number of estate agents and staff over the past few months, I could not recommend Benedict enough. The process of buying/selling is daunting enough but to know you have someone looking after you, your interests and making you feel at ease throughout the whole process is what makes Benedict stand out from other agents. He is very kind, patient and so easy to converse with be it over the phone, email or in person. Thank you for all you have done and continue to do including your guidance and support. Highly recommend!
Khadija · 16 November 2024
★★★★★ 2/5
GoogleI wouldn't trust these guys to sell me a pair of shoes, let alone a house.
Mark is the branch manager, and he's a 1/5. Unreliable, unprofessional. The fact that he's a manager does not bode well for the company culture as a whole, and I'll be avoiding Bairstow in all future endeavours because of Mark. Daniel at least shows up, and while he didn't really wow me like many estate agents do (he's very passive with very little to say about anything, and dismissive) I'd give him a 3/5. For this office as a whole, 2/5.
From the outset I had a meeting scheduled with Mark to provide copies of our ID after our offer was accepted, he didn't show up. Worked with Daniel in his absence who is a bit friendlier and shows up but doesn't have much to offer otherwise. He was a bit bothered that we'd had our own conveyancer rather than the one they get a commission for and I think that set the tone for the whole transaction as they were very dismissive from there on. I tried very hard to make this a win-win smooth transaction but they made it very difficult and definitely fall in the camp of giving Estate Agents a bad name. They do not act in the interest of the vendor, but rather in the interest of their own wallets.
A month and a half after offer accepted they still refused to mark the property as "Under Offer" or "Sold STC", very dismissive when this was raised up. They promoted the listing instead. 2 surveys showed that the property needs new roofs immediately (rear outbuilding roof is basically missing at this point, main building roof is collapsing on itself and is letting a lot of rain into the loft, and the non-insulated roof on the bathroom is literally held together with DIY tape.) We saw symptoms of the issue but did not expect the full gravity at the time of our offer. The state of the roof needing replacing was identified despite them obstructing surveyors access on the first visit, which I can't be sure wasn't deliberate.
Our accepted offer was £3k over asking and on my suggestion that the seller propose concessions on the price in light of us having significant unforeseen costs (in the spirit of win-win wanted the vendor to propose something) Mark told me I was "ridiculous" and said the vendor is relisting the property (they never didn't have it listed?). The fact that they wouldn't even consider lowering the price down to asking is alarming to me, given the house is a liability. Roof specialist survey found that it isn't even lawful to sell the house in this condition and that the vendor would be subject to a £5000 fine for trying! Is it not reasonable to ask for concessions to be considered knowing you're taking on such a liability?
Bairstow are unprofessional, questionable unethical, and in my time did not display any kind of real competence in this transaction. They seem complacent in a hot real estate market and will likely be the ones to suffer the most in a cooling one.
I've worked with many other Estate Agents in Enfield/Edmonton who are far better, professional, and informed, and I'd recommend that anyone reading this post looks elsewhere for their business.
Richard · 23 October 2022
Agent replied · 22 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe cannot recommend the Edmonton branch highly enough. From the initial valuation of our house by Mark (Manager) to the day of completion we were very impressed. Mark came in with a valuation higher than other agents and we were sceptical but gave him the chance to prove his sales talk and he surely did! We had an offer within a week, and then Daniel took over the process from there. Daniel is a real credit to the company, he was an absolute star throughout and his communication was excellent. He worked so hard to ensure everything went smoothly and we can't thank him enough. Huge thanks to Bairstow Eves Edmonton, you are top class!
Carol · 23 October 2022
Agent replied · 22 October 2024
Many thanks for your outstanding 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Google“Andreas was our mortgage broker. During our home purchase, his knowledge, attentive support, clear and understandable explanations, and guidance made us feel very comfortable. Our mortgage was approved in a very short time. Thank you very much, Andreas. We are very pleased.”
Irfan · 5 November 2024
Agent replied · 10 November 2024
Many thanks Irfan for the fantastic 5* review. I have passed your flattering comments onto our Edmonton branch. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAlthough there were some delays in this process this was not down to the agency and beyond their control. I believe that the agent communicated well at all times. Anytime i called i was always greeted kindly, patiently, and professionally. They saw the sale through as promised and we are due to complete next week. I appreciate all the kind attention shown to us by Mark Alexander and his team. A pleasure to speak with and would not have wanted anyone else dealing with us on this sale. I dont think anyone could have supported us better through this process.PositiveProfessionalism
Öz · 23 October 2021
Agent replied · 22 October 2024
Many thanks for the amazing 5* review and kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI chose Bairstow Eves to sell my house and I have to say from start to completion I was extremely pleased with their service and I must say a huge thank you to Adam who was extremely helpful throughout. He was very professional and polite and always responded promptly to any queries we had. I cannot thank him enough for all his help and I will definitely be recommending Adam to any friends or family wishing to sell their house in the future. Thank you Bairstow Eves.PositiveResponsiveness, Quality, Professionalism, Value
CAR · 23 October 2020
Agent replied · 22 October 2024
Thank you for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleHighly recommend Baistowes Edmonton branch.we bought our first house with the lovely Ashru who is the mortgage adviser and done an excellent job.
Daniel and Mark were brilliant too and have been very helpful with all the queries and every time our problem was dealt promptly
5 star for the team work
Navind · 23 October 2023
Agent replied · 22 October 2024
Thanks for the wonderful recommendation and 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCalled up this branch quite a few times and I can say the service was great. I have mainly dealt with Mark and Ben, thank you for all the help.
Mike · 2 December 2024
Agent replied · 9 December 2024
Thank you for taking the time to leave us this amazing 5* review Mike. Kind regards Lucy, Customer Relations.
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