William H Brown reviews

★★★★★ 5/5

Google

I had the pleasure of working with Joe Gunn-Robert’s and I can confidently say that the experience exceeded my expectations. From the very first consultation, he made the entire mortgage process clear and straightforward, taking the time to explain all my options and answer every question I had, no matter how small. Joe was extremely knowledgeable, professional, and always quick to respond, making me feel supported every step of the way. I highly recommend Joe to anyone looking for a trustworthy and reliable advisor!"

Tom · 18 November 2024

★★★★★ 5/5

Google

They sent a chap named Alex Turner to show me a home in Ely and my mate and I were so impressed. It makes you want to buy a home when you aren't dealing with pushy, disinterested, and uninteresting agents. Bravo to WHB Estate Agents in Ely for trusting and giving hardworking young lads with great futures a chance to learn the trade. Thanks Alex!

HL · 13 May 2025

★★★★★ 5/5

Google

As first-time homebuyers, we couldn't have asked for a better experience than the one we had with Joe Gunn-Roberts and William H Brown Estate Agents. From our initial meeting, Joe was incredibly knowledgeable and patient. They took the time to explain the various mortgage options available to us along with other aspects of buying a home such as home insurance and income protection. They provided clear and personalised advice, ensuring we made informed decisions every step of the way, and fully understood them. Joe also kept us informed throughout the entire process, which made the process as stress free as possible for us.

Emily · 27 July 2024

★★★★★ 5/5

Google

Myself and my wife went to see Joe at William H Brown Ely Branch Joe and his team have been fantastic from the beginning to end and actually helped us get a mortgage on our part buy part rent home and can’t thank them enough for their help … More

Alfie · 26 July 2025

★★★★★ 5/5

Google

In my experience with Joe Gunn-Robert, I found his service to be truly outstanding. As a first-time buyer, Joe’s patience and availability were invaluable. He expertly guided me through the mortgage process, ensuring I understood every step. Joe’s dedication to finding the best options for my needs and his professionalism throughout the process were commendable. Thanks to Joe’s expertise and support, I am now a homeowner. I highly recommend Joe to anyone looking to navigate the housing market. Thank you

Amaka · 21 March 2024

★★★★★ 5/5

Google

When we arrived to view the property at New Orchard, due to access problems for our requirements, Ola and Josh were more than happy to show us around another one. Also we were approached by a resident who is going to be on the market with William H Brown! Considering all our interactions with this agency, I would certainly recommend them. And hopefully we will find our forever home with them.

Elizabeth · 27 July 2024

★★★★★ 5/5

Google

Seen initially in office immediately by a senior negotiator Charlotte Milner). Prompt appointment and exemplary assessment of our property leading to an accurate top and bottom band valuation, which, in turn, proved to be spot on. Charlotte was professional, efficient and lovely to deal with. Charlotte had a wealth of local knowledge but applied only where appropriate and effectively. We were told exactly what we needed to know, no more and no less (so no waffle!). Highly recommend this agent in every particular. Tina and Michael Duffy

Michael · 25 July 2023

★★★★★ 1/5

Google

There is a saying that "Buyers are Liars". Well trust me, our Estate Agents handling the sale of our property were without doubt the worst we have ever had in selling any of our previous properties proving that it isn't the buyers that are the liars but the Estate Agents themselves. I won't name individuals but as a company, William H. Brown of Ely were the worst for Communicating to us in the selling of our property. From the first contact where the then manageress came and visited us to suggest a selling price to the end result of us vacating the property was nothing short of disgusting. Considering they were going to be getting paid a couple of grand for selling our property for us, they did nothing. We did get the odd email and phone call trying to dazzle us with percentages and figures why our property wasn't selling but as I said to the individual calling me, stop making pathetic excuses and sell our property. When we first put our property up for sale at a price suggested by the management, one of the staff rang me and suggested that I should drop my price to get more interest! This was a week after we had it up for sale. I very politely told him no. They changed staff like I changed my grundies, every time we went in to the office someone else had left, hopefully to richer pastures. God help any new staff. All they will learn working in that office will be to lie, ignore your customers and spout BS because that's what we had from them, totally and utterly useless staff acting on our behalf.. The Manager who is in situ now was supposed to working on our behalf but was more focused on our buyers than us and even had the nerve to suggest that we moved into rented accommodation, with a wife, dog, cat and me, put all our possessions in to storage just so that our buyers could move in quickly. Quite disgusting behaviour from the "Manager". He even had the gall to tell us that our buyers wanted to move in on the following Monday and that they had their removals team delivering their possessions on the Tuesday. More lies. What a Pratt! We have now been moved out a month and we have since found out that the buyers still haven't moved in, so what was all that pushing and prompting about putting us under enormous stress? It all points to him wanting the deal sealed so he could get his monthly bonus. Considering what our Solicitors, Hunt & Coombs did for us, the sheer amount of hard, intense work our Conveyancing Team did and the amount of fees they charged us was paltry compared to what we were charged. So to wrap up my review of William H. Brown, Estate Agents, Ely. We were very sorry we ever got involved with them. I would suggest using caution if you are unlucky enough to use them to sell your property because they don't care about you as a customer, just see you as a cash-cow. They will lie to you, ignore your calls and generally mess you about. I would suggest you use any of the other Estate Agents in Ely because to be honest, none of them could ever be as bad as William H. Brown.

Paradise · 27 December 2024

★★★★★ 5/5

Google

Joe has been a pleasure to deal with in relation to organising a new mortgage for us, prompt, informed and a real delight with our best interests at heart. Thanks Joe. Paul and Sarah

Paul · 25 May 2025

★★★★★ 4/5

Google

The whole team upkeeping me informed on the most current available property and made swift response to my request. Dilan is sincere and presentable. We had a positive viewing experience.

Susana · 12 May 2025

★★★★★ 5/5

Google

The team at William H Brown supported us with a very quick sale of our property as we were on super tight timelines. The process has been very efficient and, although we are still pending completion we are very confident our timelines will be met. In addition the team provided us with both mortgage and conveyancing services as well as mortgage insurance. The mortgage through William H Brown was better than the deal that we offered by the bank as it was aligned closer to our requirements. Thanking Charlotte, Ruby, Brad and Joe for their support and would highly recommend them for one stop shop for these services.

Khadija · 10 April 2025

★★★★★ 5/5

Google

Ruby was fantastic from the moment I phoned to the house viewing and answering our difficult questions! She was friendly and proactive from the off-set with no request being too much hassle for her.

Ellen · 12 March 2025

★★★★★ 5/5

Google

Joe has been a great help in finding the right mortgage for me and also helped a lot with with a very difficult purchase, although we did not go with the house in the end Joe has been a BIG help with our new purchase. Thank you Joe and Ellie for your efforts

Matthew · 20 April 2024

★★★★★ 5/5

Google

Fantastic service; Jo was extremely helpful, even during time-sensitive moments whilst he was on annual leave, and as I am a first time buyer, he helped explain everything and /how the whole process worked, actively keeping in touch at every step of the way. Very happy, and I highly recommend William H Brown estate agents in Ely!

Jonathan · 25 August 2025

★★★★★ 1/5

Google

Over-valued and over-promised. House was over-valued by £10,000 by the manager. Was promised 8 or more couples to attend my open house...one couple! Awful telephone manner, sound like they have woken up hungover on an Ibiza beach . House photos were taken with a cheap digital camera and listing was poorly written. They didn't seem to know their portfolio very well as had to keep reminding the lady working for me about the differences between my house and other ones on the market. I ended up going to Tucker and Gardner who are very professional. I made a formal complaint through their complaints procedure but my concerns were dismissed. The manager was arrogant, rude and lacked empathy skills hence this review. I am drained from my experience with them.

Live · 21 June 2017

★★★★★ 5/5

Google

The whole team is highly professional. Bethany Brook is a valuer of the highest expertise. She is competent, polite, and very personable. I commend this whole team and recommend using their services.

Yellow · 29 May 2024

★★★★★ 5/5

Google

Joe is friendly, knowledgeable and always happy to help. Recommended.

Edmund · 17 March 2025

★★★★★ 3/5

Google

We have just started the process of putting our home on the market for sale, up to now we are happy with the professional way we are being treated but it is early days. It would be better the a review is given at a much later stage of the process. I will review again when I have had more to go on. Up to now I am pleased with the progress.

Derek · 29 May 2024

★★★★★ 5/5

Google

Joe and Ola were both fantastic and very helpful throughout the process of us buying our first house.

Eloise · 27 July 2024

★★★★★ 5/5

Google

Joe went above and beyond chasing multiple people over a few months to get the mortgage sorted for myself! Would recommend.

Georgia-Leigh · 20 May 2024

★★★★★ 1/5

Google

Had this estate agent around about selling my house, they came and I gave my card details and was told the £135.00 for the marketing pack would not come out until the photos were planned. I then decided two days later to not go on the market with them as I wanted to stay with my current estate agents. To my annoyance the £135.00 had already been taken from my bank and that was at least 4 days before the photos were planned. That was two weeks ago and I am still waiting for my refund. I have called the Ely branch at least 9 times and no one has ever called me back with an update. I am still waiting for my money and have now logged an official complaint. W H Brown customer services even called me yesterday to ask why I was not selling with them I told the lady of my refund issue and she said she would look into it and come back to me and guess what no one called! I have been told by Ely branch that my refund has been fast tracked at last twice in last week and half and I am still waiting. How can they take my money on the wrong day and so quickly but take so long to give it back, during these times money is needed and I just want my money back. I am very unimpressed and would definitely not recommend W H Brown Ely Branch. I did inform them that I would be writing this review to warn others and nothing was done about that either.NegativeResponsiveness

Mussy · 20 June 2021

★★★★★ 5/5

Google

Joe was very professional, helpful and courteous. Made it all very easy. All round very good experience.

Jane · 20 April 2024

★★★★★ 1/5

Google

I had a valuation but I never heard anything since they came over. I was promised a response within a day or two but it's been over a week now without an email or call. They were pleasant when they spoke to me but I don't consider myself being a priority. The fees are also too high considering I'm selling a Shared Ownership property.

Natalie · 21 March 2024

★★★★★ 5/5

Google

James was helpful, friendly, polite and efficient. Thank you

John · 27 July 2024