Abbotts Ely reviews

★★★★★ 5/5

Google

Initial meeting with Pat, really professional and explained the whole process, obviously a wealth of experience and knowledge. Mark had my house under offer the day it went on the market, very proactive and keen to keep me advised at each stage, brilliant. Jack providing support from the office, friendly and knowlegeable. Thank you to you all, a great team 👍

Sarah · 11 November 2025

★★★★★ 5/5

Google

Thanks to everyone at the Ely branch,especially Tasha Bowes who tolerated and helped with my constant phone calls in what became a very long drawn out process due as usual to solicitors.

MrChomper07 · 15 March 2025

★★★★★ 1/5

Google

My Wife and I recently bought a house through Abbotts Ely and from start to finish we couldn’t have had a more stressful and exasperating experience. I’ve read quite a few reviews and most have said “excellent service, treated like a valued customer, great communication” but unfortunately our experience was as far from these statements as possible. David started our house purchase journey with lack of communication, ignoring our emails and questions and we grew very tired of having to ask the same questions on several occasions to bet met with yet more lack of response. Our vendor’s situation was not the most simple, however, on several occasions we were promised a weekly update on the situation and yet again no response from Abbotts Ely was received. To that end we complained and Pat took over our purchase. I thought this would be a good move and having the “Area Manager” on the case would make sure we were moving forward. Again we were promised a weekly update, accompanied by the promise of pushing the purchase through as quickly as possible but we were hit with false promises and lies on numerous occasions yet again! Admittedly the recent COVID-19 pandemic did slow things down a little and this was completely understandable, however, when we were promised an update from the “Area Manager” after he had spoken to the Company Directors on how best to move this purchase forward we still had to chase several times with emails just to be told they were pushing for the purchase to go through as quickly as possible. We had to chase absolutely every request time and time again just to simply get nowhere. Then came moving day, we had some issues with the other parties time keeping, to which we informed Abbotts who did absolutely nothing to try and move the situation forward resulting in my Wife and Dad having to complain face to face at the Ely office. They were confronted with a member of staff best described as a “wet drip of a bloke” who didn’t know what to do or indeed understand our situation. For a business that relies on the general public for their existence, they showed complete disregard for communication and professional working practices. We were promised weekly updates; that didn’t happen. We asked for situation reports; nobody ever got back to us without us having to chase several times to be told “we’ll find out and get back to you” starting this merry-go-round of trying to get someone to answer emails and return our calls. I can see so many reviews which state how well all of these principles were done in other peoples purchases, however, our experiences with Abbotts Ely was a complete nightmare and littered with incompetence and lies, both of which we didn’t expect from reading the reviews before we started our process. In short, I firmly believe this to be one of the worst customer service experiences we have ever had.NegativeResponsiveness, Professionalism

Owen · 25 August 2021

★★★★★ 5/5

Google

David Monk, Estate Agent was the main contact at Abbotts when our landlord decided to sell the property. David was an admirable agent, who treated myself and my housemate with the utmost respect. He was considerate and respectful at all times; when arranging and completing viewings, and communicating with us. The house sale and viewings took place during the early stages of the global pandemic and this was managed well to ensure everyone's safety at all times. Providing David would be my main contact at Abbotts in Ely, I would use their services again in the future.PositiveResponsiveness, Quality, Professionalism

Rachael · 25 August 2021

★★★★★ 5/5

Google

Just wanted to say a big thank you to a lovely man named Zack. I recently had a phone call with him and he was so kind, informative and helpful throughout. It really made a difference in my day! I would highly recommend this company!

Emily · 16 February 2026

★★★★★ 5/5

Google

Very positive experience when using Abbotts recently. Benjamin, Pat and Jack smoothly guided us through every stage of purchasing an unusual property. Special thanks to Benjamin for his patience. Would highly recommend using Abbotts Ely and the welcome box full of vouchers and products was a very nice touch!

Sandra · 19 May 2024

★★★★★ 5/5

Google

We found Mark very professional, friendly and very helpful .above all excellent at keeping you informed .

Yvonne · 11 August 2026

★★★★★ 5/5

Google

Pat, David and Rebekah were all very friendly and approachable and answered all my questions. They also listened to my frustrations with how long the process was taking and spent hours of their valuable time chasing solicitors on my behalf. This has been my first experience of them and I will be sure to remember them in the future if I have need of an estate agent. Thank you for all that you did to help me get settled in my new home!

Katy · 16 June 2020

★★★★★ 5/5

Google

Absolutely fantastic service from all the team at Abbotts. Pat was so friendly and up front about all the costs and explained everything to us so we knew the whole process :) Rebekah was so wonderful and helped us out so much through the process of selling and buying our forever home. All our questions and queries were answered quickly and efficiently and they were always so willing to help !! Totally recommend these guys to anyone buying and selling !!

Charlotte · 16 June 2020

★★★★★ 5/5

Google

I have been dealing with the Abbotts team & in particular David Monk this past 6 days with regard to a house I'm purchasing through them in Ely. I sent David an email a few days ago here it is: "may we say how impressed we both are with the kind, professional & courteous manner in which you are dealing with this sale", Fantastic communication & people skills & I wouldn't hesitate to use them if I needed to in the future. Well done team long may it continue.

Gary · 16 June 2020

★★★★★ 5/5

Google

We cannot thank Abbott’s enough for the hard work and determination they have shown right from the start, to the sale of our house and for the purchase of the house we love! David went above and beyond in keeping us updated and ensuring everything goes smoothly which we are extremely grateful for. Not forgetting the professionalism of David, Pat and Rebekah throughout the whole process. Their invaluable advice and support has enabled us to have a stress free sale of our property. Thank you Team Abbott’s! :)

James · 17 June 2019

★★★★★ 5/5

Google

Adding a review based on our property viewing experience conducted by Jack B. Very professional, knowledgeable and friendly. We have had many viewings with a variety of agents in recent months but Jack was the first to be able to answer all our questions at the first viewing. Although the property wasn't quite right this time we hope to meet Jack again soon.

Rob · 11 October 2022

★★★★★ 5/5

Google

Adding a review based on our property viewing experience conducted by Jack B. Very professional, knowledgeable and friendly. We have had many viewings with a variety of agents in recent months but Jack was the first to be able to answer all our questions at the first viewing. Although the property wasn't quite right this time we hope to meet Jack again soon.PositiveResponsiveness, Quality, Professionalism

Bertie · 16 June 2022

★★★★★ 5/5

Google

Very impressed with Mark. He deserves a 5 star feedback. We are looking for our first house and while we are not in particular ready to buy, Mark took the time to explain everything and shows us the property around. He’s an asset for Abbots

Mata · 5 November 2025

★★★★★ 5/5

Google

Jack and Zak have been fantastic throughout a complex and demanding purchase! It is always pleasant to deal with people who clearly enjoy and are passionate about their jobs! I would 100% recommend Abbotts for their genuine and responsive service. Thank you for all your help!

Emma · 22 October 2025

★★★★★ 5/5

Google

We were shown around a property by Mark Smith and were very impressed. He was very helpful, professional and gave great advice. We really appreciated his help and expertise.

Isobelle · 16 March 2026

★★★★★ 5/5

Google

David and Pat have to be the nicest estate agents I have ever met, nothing is to much to ask and they have been a real pleasure to have had them helping us find a new home around the Ely area. I would recommend Abbots Ely if you are buying or selling a home and we found them to be extremely helpful and professional.PositiveResponsiveness, Professionalism

Brian · 25 August 2021

★★★★★ 5/5

Google

Had a positive experience with Abbots, any question we had it was promptly addressed and all staff was super useful and polite. Thank you

Catalina · 2 April 2026

★★★★★ 5/5

Google

Pat, David and team put my faith back in Estate Agents. Pat was my initial contact , clearly professional but not pushy (something I have experienced elsewhere. David then kept me updated throughout the time the property was on the market and was always well informed. Sadly on this occasion a sale did not materialise but Abbotts Ely would be my first port of call to sell a property.

Linda · 16 June 2020

★★★★★ 5/5

Google

I had an excellent experience buying a house from Abbotts Estate Agents in Ely. Always very helpful with enquiries and questions that needed answering. Completion day went very smoothly on the day I received the keys.

Patrick · 15 December 2025

★★★★★ 5/5

Google

Brilliant service from Pat and his team. We went through a difficult time with a personal problem, and Pat was with us and supporting us all the way. Would not hesitate to recommend their service and support to everyone. Definitely deserves 5 stars.

David · 11 October 2023

★★★★★ 5/5

Google

Fantastic service from valuation to exchange . Zack’s communication with us was outstanding throughout the whole process. Highly recommended Abbotts in Ely - great team.

PHILIPPA · 16 March 2026

★★★★★ 1/5

Google

Contacted them to request a viewing of a house they launched on Boxing Day, to be then told that it had sold almost 2 weeks ago. What is the point of launching it for sale 26th if that is the case? - Also still being advertised as for sale on Rightmove... poor agency manner and not sure how any of this benefits their seller.

Peter · 19 January 2025

★★★★★ 5/5

Google

Thank you Abbotts for the sale of my property in Ely. Pat came to value my home , and organised a photographer. Rebekah did the accompanied viewings, I was surprised at how well she managed these. I think with their experience and knowledge I received a very good offer on my home. Always willing to help and Filled me in with progress. Would highly recommend Abbott’s.

Pam · 16 June 2020