Trusted Agent profile
★★★★★
128 reviews across 2 platforms
1 High Street, Elstree, WD6 3BY
Village Estates's Elstree office at 1 High Street is rated 4.9 out of 5 across 128 reviews on two platforms, including 118 Google reviews rated 4.9.
Every review we hold for the Elstree office, from every platform, shown as written. First names only.
5/5
GoogleCan't recommend this agency highly enough! Especially Jack, so professional and understanding. My move was very stressful with a nightmare of a chain but Jack was with me every step of the way explaining all the complications of solicitors mortgages I really didn't have a clue ! So happy I chose Village Great team all round They truly earned ever penny ! Thank you ! We got there at last Debbie Hillside Ave Borehamwood.
5/5
GoogleWe've now bought and sold through Village for the second time (a testament in itself) but on this occasion I can safely say that our sale would not have happened without Phil and his team, who really went above and beyond managing all the parties in a long and difficult chain - and also doing the jobs of some of the other agents in the process - to ensure that a transaction that could easily have gone off the rails ended up going through. Proactive and responsive problem-solvers, Village really are on a different level.
5/5
GoogleWe have just bought a property through Village Estates and my experience with Jack and the team has been really positive. Jack kept me updated, was always quick to respond and made the whole process of buying and completing much less stressful. I would happily recommend Village Estates Elstree and especially Jack for anyone looking to buy in the area. Super thanks
5/5
GoogleI have to say Sarah from Village Estates was amazing. We had to find a rental property for a family of 5 in a very short time frame with a long list of particulars which were not easy to cover off. Sarah and the team bent over backwards to help and we managed to turn around from first enquiry to picking up the keys in 12 days. I cannot praise them highly enough as we were really in a tight spot.
5/5
GoogleVillage Estates sold our property in record time! Jack and his team were very professional and proactive throughout the entire process, ensuring our sale went through as quickly and effortlessly as possible. Once the sale was agreed Jack managed everything from our buyers, their solicitors and ours and kept us updated throughout. I highly recommend Village Estates and Jack to anyone looking to sell their property in the area.
5/5
GoogleMy husband and I have worked with Phil, Jack, Sarah and the rest of the Village Estates team several times over the past 10 years. They sold both our previous house and our flat before that. They make the process as stress-free, seamless and enjoyable as selling/buying a property can be and always work with integrity and a high level of professionalism. Their local industry knowledge is exceptional and they are always at the end of the phone to offer property advice and support. I cannot recommend Village Estates more highly!
5/5
GoogleI can’t recommend Village Estates enough for their fantastic support and friendly staff, and in particular Sarah Merrit who has been absolutely amazing and mega efficient in sorting all issues, resolving problems and finding tenants promptly. Huge thanks to her !! Excellent communication skills (including her dealing with/handling difficult tenants). Always given very thorough and prompt and desired results. Been through Village Estates in the past with properties and I’m very much relying on them in the future. Great team, always giving great results ! Would highly recommend Sarah and the team.
5/5
GoogleWe were lucky to work with Jack, he was absolutely wonderful from the get-go. He knew what we wanted, and recommended the place we bought very quickly after our previous offer was rejected! Jack is professional and engaged with us at all times of the process. He also made sure he pushed things along when there were bottlenecks. I would recommend Jack, he is great at what he does and lovely to work with!
5/5
GoogleHighly recommend Village Estates and Jack Baker. Jack worked tirelessly with us to get our house sold quickly. We had found our onward property and wanted to sell quickly, whilst obtaining the best price (which is always a challenge) Jack and his team used their expertise and contacts to find us the right buyer and we completed within 3 months of listing the property with them. Jack was thorough and provided updates throughout. Highly recommended.
5/5
GoogleHi Phil, I want to express the gratitude both Maggie and I feel towards you, Jack, Chelsey and Sarah for how you handled the sale of our home in Borehamwood. Sadly, England's torturous house-buying and selling process has not improved in the almost 30 years since we last went on the market. Happily, though, meeting you and the team at Village Estates was like a breath of fresh air. I remember our first meeting, Phil, and how your professionalism, knowledge, honesty, attitude and respect shone through, and you left me feeling confident that I was in the hands of someone who not only knew what they were doing but would also carry out things in an understanding and caring way. I also clearly remember the day Chelsey and Sarah arrived to take photos and video footage ready for marketing because it was the day the incumbent Prime Minister and Chancellor of the Exchequer crashed the economy. In fact, they were delivering their destructive speech in the House of Commons as Sarah and Chelsey were doing the photography in our home. The following days and weeks saw the country's financial stability fall through the floor; doom and gloom spread like wildfire, and with it, people's confidence sunk faster than I had ever seen in my lifetime. At this point, it would have been easy for you to have surrendered and blamed the economy. Instead, you took immediate action. There was no sitting around and crossing your fingers, hoping things would improve; you devised a plan of action and followed it through. Yes, we had to deal with the inevitable knockbacks, as our buyers lost their buyers, but each time that happened, you responded quickly; you always rebounded with a new course of action. The stress on you and your team must have been immense at this time because it wasn't just our sale you had to manage, but you never let it show. Instead of 'spinning us a story,' you told us the facts, discussed options, and got our agreement before proceeding. This was reassuring, as we were buying a new-build property and were feeling pressure from the developer to move our purchase along. You even helped us in this regard by communicating with our developers, which gave them confidence that we were doing all we could to push the process forward. And when we weren't speaking to you, the other members of your team knew exactly what was going on and would inform us accordingly rather than fobbing us off. So thank you all for clearly demonstrating the difference between you and the other agents who had the chance to sell our property; we made the right decision to use Village Estates, and I would not hesitate to recommend you to any prospective buyer. Oh, and the fee for the sale? You were worth every penny! The reason for writing this letter is that we are in a time where 'bad' customer service has become the norm, and somebody telling you they will contact you in 48 hours seems acceptable. So when you encounter 'excellent' customer service, as is the case here, it's only fitting to highlight it. We wish you every success in the future because you thoroughly deserve it. Best wishes Maggie & Jeff King (Formerly of Melrose Avenue, Borehamwood.)
5/5
GoogleTitle: Exceptional Service and Expertise: A Review for Jack at Village Estates I recently had the pleasure of working with Jack from Village Estates as my estate agent for the sale of my flat, and I must say, the experience exceeded all my expectations. From start to finish, Jack demonstrated a level of professionalism, dedication, and expertise that truly set him apart. First and foremost, Jack's communication skills were impeccable. He kept me informed every step of the way, promptly responding to emails, calls, and messages, and ensuring that I was always up to date with the progress of the sale. His transparent and proactive approach gave me great confidence throughout the process. What truly impressed me about Jack was his in-depth knowledge of the local market. He conducted a thorough analysis of comparable properties in the area and provided valuable insights that helped me understand the pricing strategy for my flat. His expertise ultimately resulted in a sale price that exceeded my expectations, showcasing his skill in negotiation and maximizing value for his clients. Moreover, Jack's attention to detail was outstanding. From staging the property for viewings to coordinating with potential buyers, he managed every aspect of the sale with precision and care. He went above and beyond to address any concerns I had and ensured that the entire process ran smoothly from listing to closing. Beyond his professional competence, Jack's friendly demeanor and genuine desire to help were truly appreciated. Selling a property can be a stressful experience, but Jack's calm and reassuring presence made it surprisingly enjoyable. He took the time to understand my needs and priorities, always putting my best interests first. In conclusion, I cannot recommend Jack from Village Estates highly enough. His exceptional service, expertise, and dedication to his clients make him an outstanding estate agent. If you're looking to sell your property with confidence and ease, look no further than Jack, he truly is the epitome of excellence in the real estate industry.
5/5
GoogleAn excellent experience. I highly recommend Phil Merritt and the team at Village Estates. I particularly valued the clarity of communication throughout - he told me what I needed to know, didn't overcommunicate, and was responsive throughout. He also provided good counsel and challenge at critical times, e.g. when we were working out whether to accept an offer, without putting us under pressure. And he did it with good humour and positivity. Thank you, Phil.
5/5
GoogleSarah Merritt was an absolute delight! She was incredibly helpful and went above and beyond to find a rental property for us within a short time frame, when all hope seemed lost. We were in a really tight spot, so I can’t recommend her enough.
5/5
GoogleJack and the team worked incredibly hard in managing the whole chain to ensure we got the property we wanted. They took control when the deal was in the final stages and needed a push over the line. If you need an agent fighting your corner Jack and the team at village are the people you want.
5/5
GoogleAfter some poor experiences with other estate agents, we were apprehensive ahead of working with Village. However, we needn’t have been. Village, and in particular, Jack were absolutely brilliant, helping us every step of the way in purchasing our house. Even when we hit a few snags, Jack was fantastic in keeping us up to date with clear and helpful communication. We would definitely recommend the team!
5/5
GoogleJust wanted to say a huge thank to Village Estates and in particular, Jack Baker you for all your help with the purchase of our new family home. You were supportive, efficient and pro-active. Although house moves are meant to be stressful, this went through smoothly and without any glitches as a result of your excellent service!! We would have no hesitation in recommending your services.
5/5
GoogleI cannot speak highly enough of the team at Village Estates in Elstree. Over the years I have dealt with Phil / Sarah on numerous occasions in both buying / renting out properties and somehow they always manage to exceed expectations. They possess an unrivaled understanding of the market and if you need the support of an Estate Agent in the local area they are certainly the firm to partner with.
5/5
GoogleBrilliant Estate Agents! Had used them previously and they were great and didn't disappoint. Extremely good communication, very proactive and always go the extra mile. Thanks Jack for all your great efforts especially as this house move was particularly stressful yet you managed to keep us updated and give us advice whenever it was needed.
5/5
GooglePhil & Jack were professional, responsive & a pleasure to work with - well supported by their colleagues.
5/5
GoogleSarah Merritt is so helpful, efficient and 'on it' and I have found her not only to be a perfect fit for me as a landlord, but also an incredible help to my tenants. Whilst I don't know her colleagues as well, I've always found them to be professional, friendly and helpful too. Thank you and keep up the good work Village Estates!
5/5
GooglePhil, Jack, Chelsea and the team from Village Estates could not have provided a better service. They listened and responded promptly throughout the entire process and made the whole sale process incredibly straightforward for us from start …
5/5
GoogleGreat job by Villages, Phil and Jack were very professional, keeping us informed throughout the process and Jack even went to check the (empty) house for us every couple of weeks. Highly recommend.
5/5
GoogleExcellent service during an unnecessarily long winded purchase. All staff I dealt with, especially Jack, were professional and understanding of the issues that arose along the way due to my solicitors poor performance. Would highly recommend.
5/5
GoogleVillage acted on behalf of the house we purchased. Phil, Jack and Chelsey were great to deal with. Our purchase was complicated by the fact the chain broke down late on. With Phil's perseverance with the seller we were able to complete just 10 days before our mortgage offers were up. Would definitely recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Village Estates's Elstree office has 128 reviews across two platforms: 118 on Google, 10 on Facebook.
Village Estates Elstree is rated 4.9 out of 5 across all 128 reviews, and 4.9 out of 5 on Google from 118 reviews.
Village Estates Elstree, 1 High Street, Elstree, WD6 3BY.
