Trusted Agent profile · Elmbridge
★★★★★
1,978 reviews across 2 platforms
107 Queens Road, Weybridge, KT13 9UJ, Elmbridge, KT13 9UJ
Savills's office in Elmbridge, at 107 Queens Road, is rated 4.2 out of 5 across 1,978 reviews on two platforms, including 184 Google reviews rated 4.9.
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful
Helpful, positive outlook, always polite and resourceful. The agent even helped me clean the sink in the flat before a new tenant moved in which was over and above her duties.Also the tenants like her as well, which is important.A pleasure to work with
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
GoogleI can’t recommend Savills Weybridge highly enough! We have bought and sold through them on several occasions and every time we have been very impressed with their professionalism and knowledge. Personally, Debbie Is our first contact. She always delivers, is highly professional and has a fantastic warm engaging manner. You actually make buying and selling as stress free as it can be. I always feel she has our best interest at heart. Keep up the great work Savills !!
5/5
TrustpilotHannah has helped me throughout my…
Hannah has helped me throughout my moving process in the new apartment i currently live in. I am very pleased so far about the apartment, as well as my experience and the help i had from her.
Thank you for taking the time to leave a review. It a pleasure to assist you. We look forward to working with you again in the future.Regards,The Savills Team
5/5
TrustpilotExcellent sales and rental departments
I have now been involved with Savills in the rental market and the sales market. Both are equally good and run very well by management with a great team to follow.
Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we met your expectations.
5/5
TrustpilotPicked up the phone and then sold my…
Picked up the phone and then sold my house. I knew how long it would take and how much it would cost. GreatThe help finding a solicitor who efficiently handled the paperwork was a bonus
Thank you for your lovely review. It was a real pleasure being able to help you and if you need anything else please let us know.
1/5
TrustpilotNegligent, mean, liars
Initially presented by real estate agency Savills with a beautiful 1 bed and promised luxurious amnesties/services when I moved at Lillie Square at the end of 2017, however sadly the reality proved to be quite the opposite and my experience at the property has been disappointing to say the least. I ended up paying thousands of pounds in bills received retrospectively due to negligence and false advertising on behalf of agency Savills. The building had not been registered with the council and the property hadn’t even been allocated a tax band (although had been advertised as such) causing major delays with council tax bills, internet and electricity supply etc. I had no heating last winter due to an error with the comfort cooling system both estate ADMIN nor SAVILLS were unable to solve for MONTHS. I have interestingly been issued bills worth £600 for this period I have had no heating in from Switch2, the dubious heat network provider the building uses.I was told my Fiona Head of Complaints that these issues were to be expected to come with a new built. When asking them for compensation for the issues I was refused it and given notice to vacate the property. The only soothing thought is that I am due to leave the property soon, leaving all these problems and nightmare behind.
5/5
TrustpilotHouse sale
We would like to commend George Hill on overseeing a successful and professional sale. Always very quick to raise and answer questions, explain any issues, and a pleasure to work with. We would fully recommend.
Thanks for the review, Tim. We really appreciate it - and very happy that we could have helped you.Regards,George
4/5
TrustpilotWelcome relief!
After a distinctly average experience with one of their competitors on a purchase that fell through, our experience with Savills (and Millie in particular) was a welcome relief. Professional, pragmatic & strong communication helped close out a relatively swift new home for our family.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
4/5
TrustpilotTireless Support
Throughout a lengthy and complicated sale - first Brexit issues, then Covid 19 restrictions - the Savills negotiators gave excellent advice and personalised support: in particular, during the final stages of completion, when their extensive professional experience ensured the successful outcome. Highly recommended.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotSale of my Property
Excellent professional friendly service
Thank you, Paul, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
TrustpilotAlex and Caroline stuck with the…
Alex and Caroline stuck with the process through ups and downs and gave considered advice. Not an easy time to be selling a home, and all a bit of an emotional wrench, but all round they made the process as painless as possible.
2/5
TrustpilotShame on you
The support from Savills during our rent period was ok. However we have just been withheld 10% of our rent deposit return because of two small issues. No understanding or flexibility for moving out during a lockdown period. Shame on you Savills!
We are sorry to hear of your experience, if you'd like could you email further information to socialmedia@savills.com in order to investigate further?
1/5
TrustpilotTerrible experience
Terrible experience. We were renting a flat, and we had to chase them constantly. They didn’t provide a check in inventory, and the flat had not been cleaned at all. They didn’t come to the check-in, and nobody answered phones or emails for days.
It’s very disappointing to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this?
5/5
GoogleI can highly recommend Savills in Weybridge. Simon, Debbie and the team sold my property quickly and efficiently in a tough market. They were polite and courteous at all times
5/5
TrustpilotI am very thankful to Luke Richardson…
I am very thankful to Luke Richardson who is definitely very helpful, sincere and professional to my letting. I could find my ideal place within 10 days where I am outside UK. He did a great job to my family.
Thank you for your kind review - and good luck in your new home!Regards,Luke
5/5
TrustpilotAn almost painless move.
Victoria and all the team at Savills have been a wonderful support to us in the sale of our home.Always helpful, always positive, and always available.I am never going to move again (I hope) but I wouldn’t think of using any other agent.
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotFirst time auction seller
First time auction sellerAs the Executor of my later Mother's Estate I decided to sell her home by auction. Savills guided me through what was for me an extremely emotional and difficult process with professionalism and understanding. I attended the auction and was extremely impressed at Mr. Coleman Smith's (the auctioneer) expertise and skill which achieved a far better result than I had dared to hope possible. I would certainly recommend Savills to anyone thinking of selling a property at auction.Peter Norman
5/5
TrustpilotI am surprised to read all of the…
I am surprised to read all of the negative comments about Savills. I have dealt with them recently and I can only speak highly of them. They have been prompt and swift with sorting out all the queries, always on time, nice and polite and I have only dealt with professional individuals there.Jordan Caskie at Savills is one of the best sales agents I have ever met. I was very impressed with how smoothly he got everything sorted, responding to my messages even during the weekends and negotiating the best deal for me with the landloard.
1/5
TrustpilotWaited 40 mins out in cold on Saturday…
Waited 40 mins out in cold on Saturday morning and none of the savills staff turned up. Called sevenoaks branch took them 20 mins to find their property on their own website. In my view Savills the worst eastate agency company in this country .
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
5/5
TrustpilotProperty manager
Property manager, Elisabeth Ppasa, was really responsive and helpful whenever a matter arose. Highly recommended.
5/5
GoogleSpeaking with Laura was so helpful! She gave us such great advice with renting our property in Weybridge and I would highly recommend her to anyone looking for a lettings agent.
5/5
TrustpilotGreat experience!
Great service from start to finish from the team that ‘showed’ the house to potential buyers to the negotiator who made sure we got a great deal and a smooth pathway to completion. Highly professional, knowledgeable and friendly team.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotCourt Case.
Be careful with this company. I am currently going to court over a dispute for a tenancy that ended 2years ago. I used to the a tenant at Ochestra house in ilford. They will try to bully you as it is a very big company with unlimited funds even when they have done something illegal. Please be careful
5/5
TrustpilotHouse buying with Savills
The staff that handled the sales was absolutely brilliant. She addressed my concerns and responds promptly to enquiries, I couldn’t have asked for more , she was God sent considering two previous disappointments with two other agencies.The other colleagues at Savills were very helpful and responsive .I will always recommend Savills
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