Trusted Agent profile · Elmbridge
★★★★★
1,979 reviews across 2 platforms
107 Queens Road, Weybridge, KT13 9UJ, Elmbridge, KT13 9UJ
Part of Savills, see every office.
Savills's office in Elmbridge, at 107 Queens Road, is rated 4.2 out of 5 across 1,979 reviews on two platforms, including 184 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Savills Weybridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Elmbridge.
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotTami is super fast and help me in…
Tami is super fast and help me in dealing with the rented flat and very quick to give me back the deposit! I had a leak and other problems but Tami resolve it sending someone very fast with a really super professional attitude.
2/5
TrustpilotWe were very disappointed with Savills…
We were very disappointed with Savills over the sale of our house - despite missing the sales target we were under pressure to accept an early offer - then, 3 months later Savills seemed to be supporting the buyer in reducing the price, asking us to reduce by nearly 70K for cosmetic refurbishment and pressurising is to compromise. The problem is plain, every £50,000 loss for us is only £500 for them and if they can flip a sale and save on all the visits it makes sense - for them.
We take great pride in providing an excellent service, to hear we have fallen short of your expectations is disappointing to say the least. We would like to follow up with you, please could you email socialmedia@savills.com so we can investigate this.
1/5
TrustpilotWorst nightmare auction system they…
Worst nightmare auction system they have so here is what happened:I registered for an auction property a week ago and then I called them to confirm I can bid for the auction, they told me to check on website if I am approved of auction I have checked it was approved, I contacted them multiple times to make sure I am part of auction, they told yes you are and finally before auction start time which was mentioned on the website called them again to confirm they said I have to send an email to confirm and they will send me the bidding over the email I was confused how is IT possible to do that. I missed this property to bid I would say worst system they have if you call no one knows about their own system, really disappointed as compared to others
5/5
TrustpilotA massive thank you to Mike for helping…
A massive thank you to Mike for helping us find a lovely rental. Mike has been informative and proactive. He has made this a smooth and calm process in a competitive rental market.
I am very grateful for your kind words. I know that finding a home to rent can be very stressful, so I am glad to have been able to make the process that bit easier.Regards,Mike
5/5
TrustpilotSavills Barnes - excellent service
Savills Barnes were understanding, focused and worked with me in a considerate way to sell the house in difficult and complex circumstances.
We really appreciate your kind feedback, Peter. We are very pleased we were able to help and wish you all the very best for the future.Regards,Savills Barnes
5/5
TrustpilotThe Market - Brighton Top Notch Service!
Having worked for several years in top hotels , the experience at The Market - Brighton had the same hospitality of a five star hotel. The service Ali provided was tremendous , guiding us to each step of the renting process and after giving support to any enquire. This experience provided by Ali and Claudio assures us of the fantastic service provided by Savills. Moving overseas and renting in Uk is always difficult but the human factor the team provided made absolute all the difference. Thanks!
Thank you, Flavio, it was our pleasure. We know that moving house can be a difficult time (especially overseas!) so it’s great to hear that we made it that little bit smoother for you.Regards,Ali and Caludio
5/5
GoogleThe service provided Savills Weybridge are truly amazing. We have been liaised for a long time with both of their departments (Sales and Lettings) and always had a fantastic experience. Victoria was especially helpful with letting of our property. Great job, really appreciated!
Thank you Natalia for your kind feedback. I am delighted we were able to assist you again in securing a new tenant for your property and that you have enjoyed your experience with Savills and Victoria. We look forward to continuing working with you. Laura - Lettings Director
5/5
TrustpilotThoroughly recommend
Savills were ambitious for us to achieve the best price with a great deal of experience to guide us in the process. Both Graeme and his team were always calm, professional and responsive and we would thoroughly recommend them.
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotExcellent agents.
We were selling in what is a difficult market, we put the property on with their valuation, but in truth expecting to receive lower. Within 4 days we were under offer and our interactions with Tessa and the team were stress-free. Easiest property transaction I have done.
5/5
TrustpilotOutstanding Customer Service
Emma Cuckow was outstanding. She understood exactly what we were looking for and was proactive in organising viewings which suited a busy working schedule and one tenant who was in the US and could only view by FaceTime.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Emma
5/5
Trustpilotexcellent service abd highly recommended
I have been dealing with the Savills letting team for quite a few years and they have provided an excellent service .They are always available to take my calls when i want to speak to them and been very helpful to both myself[the landlord] and the tenants.i would not hesitate to recommend them
Thank you for taking the time to review our service, Reddy - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotOur experience with Savills has been…
Our experience with Savills has been wonderful!We were offered a lovely home. I would like to express special thanks to Kristina, who treated our family with great attention and professionalism.It's nice to deal with professionals! Thank you
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
1/5
TrustpilotI booked a holiday let with a Savilles…
I booked a holiday let with a Savilles associate company and only did so as the Savilles logo on their website gave me confidence to book. However, the company is untrustworthy and wrongly take money from you. The company is morzine-immo.com and if you search their Google reviews (they don’t have any Trustpilot) you will see people referring to them as scammers etc. Savilles, please disassociate yourselves from unscrupulous companies such as these as they are damaging your good name and reputation.
We are very sorry to hear this, we have passed this onto our legal department for investigation but if you could email us your details and any further information we would appreciate it. Email is socialmedia@savills.com.
5/5
TrustpilotNikita was very helpful throughout the…
Nikita was very helpful throughout the process and responded to all of our many questions in a very timely manner! We had a great experience with Savills!
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Nikita
5/5
TrustpilotDaniel was a consummate professional…
Daniel was a consummate professional and made the often mixed experience of estate agency anything but. He was fair, caring and rationale with seller and buyer and could not be faulted at all.
Thank you for the review! I am so glad I was able to help and I really appreciate you taking the time to leave feedback.Regards,Daniel
1/5
TrustpilotThis is the worst letting agent ever
This is the worst letting agent ever. I had terrible experience dealing with Savills Calvary in Aborfield Green. They do not give any attention to the clients. Ariana not even replied for any of my voice mail messages and just sent laconic email messages. They are not interested on helping or pleasing their clients. They are a horrible agent. I recommend to do not use them for anything. They are not supportive, they are dishonest and scammers. Terrible!!!!
We take feedback seriously and would like to know more about your experience. If you'd like, please email socialmedia@savills.com with further information so we can investigate.
5/5
TrustpilotThorough & Professional
Being new to renting my property I wanted to use a firm with a strong reputation and an excellent network. Yes, fees for full management might be a little more than some of the others that "say" they offer a full service; but I can safely say you get what you pay for. Highly professional from start to finish and attention to detail was excellent. I feel like they treat both Tenant and Landlord with equal respect and that is important to me so I would recommend the team I dealt with at Savills without reservation.
Thank you for your kind feedback. We are thrilled to have been able to assist and we know that moving can be a very stressful time. Please don't hesitate to get in touch with any further queries.Regards,The Savills Team
5/5
TrustpilotGreat customer service
We bought our new house through Savills, working with Polly Hughes. Throughout the process they were professional, helpful and responsive, especially Polly. Thank you again and next time we move, we will use Savills as our estate agent.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotClaire was great
Claire was great - after a difficult process initially, she pushed through the sale quickly, efficiently, and was great to work with.
Thank you for your lovely review, Pippa. It was a real pleasure to be able to help you.Regards,Claire
5/5
TrustpilotThe Ethos of Savills
The ethos of Savills, and thus its dedicated Staff, places ‘property interest’ at a different level to other competitors. From the start of our engagement with Savills, initially with Ms Amy Hart and then followed through expertly by Ms Sarah-Jane Bingham-Chick, there has been an understanding which has prevailed way above the ‘property transactional’ process to one of ethics and empathy, in appreciating the atmospherics of a recent family bereavement, and the inevitable ‘passing on’ of a treasured family home.
Thank you for taking the time to leave such a kind review. We are glad to have been able to help you during this difficult time. We hope to work with you again in the future.Regards,Amy and Sarah-Jane
1/5
TrustpilotThis review relates to Savills' affiliate Dream Estates Croatia
This review relates to Savills' affiliate Dream Estates in Croatia. I am not quite sure why Savills chose this particular agent to represent them and allowed them to use their logo. The difference in customer service and approach is massive. Dream Estates bring this company into disrepute. I contacted them for evaluation however it took months to get a response, they provided partial information about their evaluation process, causing unnecessary delays. Savills, if you are reading this, I suggest you to find another professional agent in Croatia to affiliate with or invest some time to offer Dream Estates basic customer service training.
5/5
TrustpilotGreat experience!
We recently bought a house listed with Savills and their team has been super helpful and supportive in the process.Special thanks to Natalie from the Loughton office!
Thank you so much for your review, it is much appreciated. We wish you all the best in your new home!Regards,Natalie & Savills Loughton
5/5
TrustpilotFirst time using Savills
I used Savills for the first time on the 22/02/2022. I have not had the best of luck with estate agents at and unfortunately Savills comes with the reputation of being quite pretentious, however I could not speak more highly of my experience. I was met in the pouring rain by Mark Fell from the Waterloo office and he automatically greeted me with a smile and apologised for having me wait in the rain despite him not being late I was just super early! He was super professional, kind, thoughtful and considerate. He showed me 2 properties and was very transparent about both. He continuously answered all of the questions that I had and followed up our viewing with the promised paperwork. I would definitely use Savills again based on my recent experience and I would hope that all lettings negotiators have his knowledge, expertise and impeccable customer service! He has raised the bar very high!
I appreciate your kind words and I am so happy to have been able to assist. Please feel free to reach out again if there is anything else you need.Regards,Mark
5/5
TrustpilotI will always recommend Savills
I will always recommend the services at Savills Tunbridgewells for anyone buying or selling. They have supported me all the way during both of my house sales. One being a garden land plot the other my cottage. The Team that stood out for me was firstly Becky for her constant support and understanding. Ruth for her skills in showing perspective buyers our sales and for relaying the viewings back to me.I would definitely be happy to work with Savills again in the near future.Best regards Matthew Cross
Thank you for taking the time to leave a review. We appreciate your kind words and are so glad we were able to help you with your recent sales. We hope to work with you again in the future!Regards,Becky, Ruth and the Tunbridge Wells Team
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Tell us what you need and we'll put you in touch. Savills Weybridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Elmbridge.
