Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIrfan was the most helpful agent I’ve come across whilst we were looking to purchase our first home. Although we did not find our home through Savills in the end Irfan went above and beyond to help us find a suitable property with regular contact and really understanding what it was that we were looking for. I’m hoping that when we come to buy our second home Irfan will be the one to sell it to us as I can not rate him enough as an agent.
Mischka · 20 February 2025
Agent replied · 25 July 2025
Thank you for taking the time to post a review Mischka, really pleased to hear that Irfan was so helpful in your search. We look forward to working with you again in the future. With best regards, Simon Ashwell - Regional Director
★★★★★ 5/5
GoogleA big thankyou to Nick, Sam and the team at Savilles. Our sale was a probate sale with a few complications and it was managed professionally throughout. Emails were always responded to very quickly, there was attention to detail and everything was done to ensure things progressed as smoothly as possible. There was a sense that they look after their customers, both buyers and sellers. Wouldn’t hesitate to recommend!
Penny · 24 June 2025
Agent replied · 22 July 2025
Thank you for your kind words Penny. I'm delighted that we were able to support you throughout the process and help secure a sale for you. I will let the team know, they will be delighted. With best regards, Simon Ashwell - Regional Director
★★★★★ 5/5
GoogleWe recently purchased our beautiful new home through Savills, and we couldn't be more thrilled with the experience. From the very beginning, Irfan Reza was our dedicated agent, guiding us every step of the way. He showed us the house we had our eye on (multiple times) and expertly handled our offer and purchase process all the way to completion.
In a time when there are so many different people involved in a house purchase, having a single point of contact made everything so much easier and more reassuring. With so many new names to remember, agents, solicitors, insurers, mortgage advisors, and more, it was incredibly helpful to have Irfan there to streamline everything.
To say we were impressed with Irfan’s service would be an understatement. He was an absolute pleasure to work with, friendly, open and honest. He was always down-to-earth and easy to communicate with. Throughout the process he kept us informed with regular almost daily updates and even when things weren’t moving as quickly as expected, he made sure we were kept in the loop, reaching out at least every Friday to give us a nudge or just to check in. Irfan worked tirelessly to ensure everything moved smoothly, always keeping the momentum going.
When we finally completed, his excitement for us really showed, he even sent a text on a Sunday evening to see how we were settling in!
Long story short, we now know what a 5-star service from an estate agent looks like! We’re incredibly grateful for Irfan’s personal touch and professionalism, and for the wonderful team at Savills. Thank you so much for helping us find our dream home!
Julia · 21 January 2025
Agent replied · 24 January 2025
Thank you for taking the time to write such a glowing and detailed review for Irfan, Julia! I'm delighted to hear that he went above and beyond for you to make your experience a pleasant and memorable one. We hope you are settling in well and enjoying your new home. With best regards, Simon Ashwell - Regional Director
★★★★★ 5/5
TrustpilotThank you
From the start, working with Christianne has been an absolute pleasure. Her professionalism, knowledge, and dedication set a new standard for what great estate management should look like. Every detail of our experience was handled with care, integrity, and genuine enthusiasm.
Lucas · 18 February 2026
Agent replied · 20 March 2026
Thank you so much for your review, Lucas. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
TrustpilotSavills are the best
Savills have been truly amazing in this very long journey we have had to buy our beautiful home. Jamie and Sarah were nothing but patient and encouraging when things were not going well. The thing that sticks out for me is how nice they were.....not like the Estate Agents I remember from years ago who basically just wanted to sell the house and get their commission. Jamie cared about us as people and if you ever need to sell your house (or buy one) you cannot do better than SavillsThank you to Jamie & Sarah we love our new home
Jackie · 8 November 2024
Agent replied · 29 December 2024
Thank you for your lovely review, Jackie. It was a real pleasure being able to help you and hope you enjoy the new home.
★★★★★ 5/5
TrustpilotI recently ended my 4-year lease of an…
I recently ended my 4-year lease of an apartment that was managed by Savills. My experience was great - I found the apartment that met all my needs quickly and throughout my stay all issues were being resolved and attended to promptly and professionally. In the past year Angus helped me quite a lot, for which I'm very grateful. Highly recommend!
Olena · 17 August 2026
Agent replied · 22 September 2026
Thank you for your feedback, Olena. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
★★★★★ 5/5
TrustpilotGreat Service
Many thanks Ritesh for all your help, prompt replies and advice
J · 27 August 2026
Agent replied · 22 September 2026
Thank you for your lovely review, J Kerr. It was a real pleasure being able to help you and hope you enjoy the new home.
★★★★★ 1/5
TrustpilotI had worked at Trinity Square
I had worked at Trinity Square, Gateshead, Newcastle Upon Tyne for a number of months and I had the pleasure of working alongside some fantastic colleagues however, this was massively disappointing when at the time the site manager Tony Pickering was the most pompous, narcissistic, dishonest, arrogant and obnoxious human being I have ever met in my entire lifetime and I would never come back here not even socially as this was one of the most toxic & immature working environments I have ever worked at. If I could give anyone any advice do NOT work here.
Chris · 26 October 2024
Agent replied · 29 December 2024
Thanks for getting in touch, Chris. We don't seem to have a Tony Pickering working at Savills, and would like to investigate this further. Please email socialmedia@savills.com with any additional information that you have so we can look into this.
★★★★★ 5/5
TrustpilotYato Konde-The deal breaker
I was planning to give the company (who I was sure is a great company in the field when I first contacted them) one star and bad review due to the bad experience and stress I was put under due to negligence I had during the renting procedure at the beginning. Yato Konde is the reason why I am giving it 5 stars.Yato is an outstanding apartment manager who truly prioritizes her tenants' comfort. From the start, her professionalism and warm demeanor absorbed all my anger and stress and made me feel calm and relaxed and made me feel I was at home. She communicates effectively, addresses concerns promptly, and maintains the property impeccably. What sets her apart is her genuine care for residents; she fosters a welcoming community and has a positive attitude. Yato's dedication and good manners create an enjoyable living experience, making her highly recommended as a manager.If I want to summarise it is: Professionalism, Dedication & Care
NM · 25 October 2024
Agent replied · 29 December 2024
Thank you for taking the time to leave feedback/to share your opinion, NM. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Savills and Gabriella in particular have been very helpful every step of the way throughout the whole process. I was the buyer in this property purchase transaction, and although Savills were obviously representing the seller, I feel they have been fair and constructive when we hit some roadblocks along the way and they facilitated the dialogue, which was much appreciated. Gabriella is energetic, straight to the point and efficient but also very perceptive and supportive, which is a great combination. She will also go the extra mile to find the answer to any request/ question you may have. Wouldn't hesitate to recommend and would definitely use their services again.
AB · 21 October 2024
Agent replied · 29 December 2024
Thank you, AB, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
★★★★★ 5/5
TrustpilotFantastic Experience with Stephanie at Savills
I had an excellent experience working with Stephanie Thompson from Savills. From start to finish, she was professional, responsive, and truly went above and beyond to ensure everything ran smoothly during my tenancy. Any issues I raised were handled promptly, and Stephanie was always easy to reach. Her attention to detail and dedication to her clients made the entire process stress-free.I highly recommend Savills, especially if you’re fortunate enough to work with someone like Stephanie. A fantastic agent and a great company!
Zhandos · 19 October 2024
Agent replied · 22 October 2024
We are so pleased that everything worked out successfully for you, Zhandos. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
GoogleWe just bought a property in West Byfleet via Irfan Reza and had a great experience. Having bought and sold a number of properties over the years, Irfan is by far one of the best estate agents I’ve ever worked with. Thank you to the Savills team for making our experience extremely smooth. They are the best estate agent in the area, highly recommended!
Shiz · 20 May 2025
Agent replied · 8 June 2025
Thank you for your wonderful feedback, Shiz. I'm delighted that Irfan and the team made your property journey and purchase so seamless. With best regards, Simon Ashwell - Regional Director
★★★★★ 5/5
TrustpilotGreat service thanks to Jack
We have been renting through Savills for 3 years now and have had numerous property managers through that time. Jack Iveson has been our property manager for a year now and has been simply incredible, for all issues no matter how big or small. We recently had a huge issue with the drains and he was amazing, advocating on our behalf to the building managers, coordinating all the drainage teams and being nothing short of relentless meaning that the issue was sorted a lot quicker than it would have been without him.He is always available to us, very responsive on emails, updated us regularly wherever possible and is the only property manager we have ever had that has actually picked up the phone to us!Thank you so much Jack, we are hugely grateful to you! He is an asset to Savills.
Robbie · 17 October 2024
Agent replied · 22 October 2024
Thank you so much for your review, Robbie. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
TrustpilotI had a fantastic experience during my…
I had a fantastic experience during my tenancy with Savills at the property on Boleyn Road, with Ritesh Gopaul as our property manager. From the start, communication was always prompt, professional, and helpful. Ritesh made sure any concerns or maintenance issues were addressed quickly, and I consistently felt supported throughout my time as a tenant.The deposit negotiation process at the end of the tenancy was especially smooth. Everything was handled fairly and transparently, with no unnecessary delays or complications, making the moving-out process much less stressful.I highly recommend Savills, and a special thanks to Ritesh Gopaul for his outstanding service!
Will · 5 October 2024
Agent replied · 22 October 2024
Thank you for your feedback, Will. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
★★★★★ 5/5
GoogleI purchased a new build property that was marketed through Savills . Although the transaction took longer than anyone involved would have liked , I found that Irfan who was my main contact was always acting as a valued intermediary between buyer and seller , and with the respective solicitors .
It is easy to fall into the trap of assuming the agent is mainly taking care of the interests of their client who has appointed them . However , as the buyer in this transaction I never felt that this was the case . Irfan was professional and patient at every stage , and the level of communication throughout was appropriate but not intrusive .
Overall I felt that Savills , and Irfan in particular , acted very professionally throughout . Thank you
Mark · 1 October 2024
Agent replied · 22 October 2024
Thank you for taking the time to write such a lovely review for Irfan, Mark. I'm delighted that Irfan was able to achieve a successful outcome for you and we wish you many happy memories in your new home. With best regards, Simon Ashwell - Regional Director
★★★★★ 5/5
Trustpilot5/5 experience
I’ve had the pleasure of working with George Pride, and I can confidently say he is the best agent I’ve ever worked with. George Pride is incredibly supportive, detail-oriented, and always thinking several steps ahead. Whether it’s answering questions or addressing concerns, he responds promptly and thoroughly, making the entire process seamless. I never have to chase or remind him of anything, his proactive approach takes all the stress out of the equation. If you’re looking for someone reliable and forward-thinking, George Pride is your person. Highly recommend!
Anonymous · 30 September 2024
Agent replied · 22 October 2024
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotSlick and attentive service…
Olivia was very responsive throughout the process. She appeared to know the property well and managed to show us round twice in 3 days. All questions were answered quickly. The process of signing the agreement was super slick. Olivia has remained available and helpful right up to move in date!
Lynden · 1 October 2025
Agent replied · 17 October 2025
Thank you for your kind words and for taking the time to post a review, Lynden. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 5/5
TrustpilotClaire Newbury Excellent
I sold my house in Sep 24 by Savills Newbury.Claire was dealing with the sale she was excellent and keep me up to date with what was going on. We had a few up and down but Claire keep calm and got it sorted.The day I was leaving Claire turned up I was so glad to see her I was so behind with getting thing done.Claire got stuck in done the hovering and cleaning the kitchen I have to say a big Thanks to her.
Susan · 22 September 2024
Agent replied · 22 October 2024
Thank you, Susan, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
★★★★★ 5/5
TrustpilotHelpful and Prompt and Great Reah
We have had dealing with Savills for 5 years. We received very good service. Their reply was prompt and they were very good at sorting out the problems we faced which were quite a few. Reah our point of contact made it easy for us and always answered our queries and guided us through when we were not sure how to sort out the issues. Thanks Reah. Robert Shutt;erworth also helped when Reaf=h was not around.Overall we are very happy with the service we have received
Customer · 19 September 2024
Agent replied · 22 October 2024
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be.
★★★★★ 5/5
GoogleWe had an excellent recent selling experience where Nick & Irfan were both really professional and personable helping us during every step of the way up until completion. Communication was always excellent and they have very good knowledge of both local and the wider property market. Highly recommended and many thanks!
Chad · 17 September 2025
Agent replied · 17 October 2025
Thank you for your review Chad. I am glad to hear you had a great experience selling with us recently! I will certainly pass your message onto Nick and Irfan who will be delighted. With best regards, Simon Ashwell - Regional Director
★★★★★ 5/5
TrustpilotOutstanding service from Chloe at Savills Tunbridge Wells
Our rental search came with complications - a non-standard financial profile and specific requirements for the right property. Chloe handled both with patience and professionalism throughout. She was responsive to every query, no matter how detailed, and proactive in keeping things moving. Most importantly, she guided us through a vetting process that our circumstances made genuinely challenging, advocating on our behalf and ensuring nothing fell through the cracks. It would have been easy for an agent to deprioritise a difficult application, but Chloe did the opposite. We'd recommend her without hesitation.
Jan · 6 March 2026
Agent replied · 22 October 2024
Thank you for your kind words and for taking the time to post a review, Jan. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 1/5
TrustpilotWhat a terrible untrustworthy company
What a terrible untrustworthy company. They are responsible for Talbot Green Shopping Centre and they have employed SmartParking , an immoral and corrupt parking enforcement agency to monitor the parking there. After a couple of email exchanges with someone at Savills they stopped responding and refused to call back my enquiries. They are only interested in revenue from parking charges. Further showing why high street shopping is dying, because of Savills decision to use a highly dubious parking enforcement company that is completely without morals and acts illegally. I wouldn't trust them as a company at all.
Jay · 5 March 2026
Agent replied · 20 March 2026
Thank you for sharing your feedback. We’re sorry to hear about your experience at Talbot Green Shopping Centre and the frustration this has caused.
Could you please email additional details about who you have been dealing with at Savills and we can investigate (email: socialmedia@savills.com).
★★★★★ 5/5
TrustpilotSupportive Staff and excellent service
I've had an excellent experience with Savills, thanks to the exceptional service provided by Oliver Hudson. From the first day I moved in, Oliver has been incredibly supportive, always prompt with his replies, and efficiently addressing my various requests. He consistently liaised with the landlord on my behalf, ensuring everything was handled smoothly. His dedication and attention to detail have truly made the process seamless. I highly recommend Savills for their professional and reliable service.
Rony · 18 November 2024
Agent replied · 29 December 2024
Thank you so much for your review, Rony. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
TrustpilotThank YOU - Antony and Savills
It was amazing to work with Savills , particularly with Antony Cherriman. While he was utmost professional, he took time to understand our requirements and was very patient with all our questions , and being first time buyers in UK, we had a ton of them. Never at anytime did I feel that I was being brushed off. Antony was supportive right from the beginning of our search and even when I reached out to him after the purchase was complete , he was amazingly helpful. Thank you , Antony and Savills for not just finding us a house but also for ensuring that we found the home that we always dreamt of!!
Prashanth · 28 August 2024
Agent replied · 22 October 2024
Thank you for your lovely review, Prashanth. It was a real pleasure being able to help you and hope you enjoy the new home.
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