Trusted Agent profile Β· Elmbridge

Savills Weybridge reviews in Elmbridge

4.2

β˜…β˜…β˜…β˜…β˜… Great

1,977 reviews across 2 platforms

107 Queens Road, Weybridge, KT13 9UJ, Elmbridge, KT13 9UJ

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Savills's office in Elmbridge, at 107 Queens Road, is rated 4.2 out of 5 across 1,977 reviews on two platforms, including 184 Google reviews rated 4.9.

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4.9 / 5

184

Reviews on Google

This office

Trustpilot logo

1,793

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.

5/5

Trustpilot

Simply the best!

Savills, and in particular Tessa we’re superb in helping sell our property. Superbly professional and definitely the best estate agents in the UK. Tessa, helped us achieve a great price and looked after us with care and attention throughout the process. Thank you so much Tessa, you are a superb estate agent. Thank you, Paul

Paul Β· 7 October 2022

Agent replied Β· 22 October 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Tessa

5/5

Trustpilot

Savills' property management is great

Savills' property management is great. I would like to thank Fiona Wither for her excellent service and prompt communication in managing my flat. I highly recommend Savills for their professionalism and care.

Baha Β· 30 May 2024

Agent replied Β· 22 October 2024

We really appreciate your kind feedback, Baha. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

Tami has been an amazing property…

Tami has been an amazing property manager who’s always responsive to our concerns. Tami has done a fantastic job resolving property issues such as leak and other form of emergencies. Thanks so much!

Rebekah Β· 4 May 2024

Agent replied Β· 22 October 2024

Thank you so much for your review, Rebekah. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Trustpilot

Rebecca - Property Manager

Rebecca is an incredible Property Manager. Her customer service skills, communication skills and Professionalism are exceptional! She is incredibly committed to her role as a Property Manager and clearly takes pride in her role. From my numerous conversations with Rebecca, she has always presented solutions to my problems and as a Full-time working Healthcare Professional, this is extremely important to me. Thank you Rebecca!

Preeti Β· 5 May 2021

Agent replied Β· 22 October 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service, Preeti!Regards,Rebecca

1/5

Trustpilot

Is Savills typically this terrrible ?!

No one showed up for a scheduled valuation on an agreed date and time without explanation, while I had to take time off from work. I sent them a couple of follow-up emails to find out the reasons, but again, no replies. I am honestly shocked by such sub - standard service and unprofessional behaviour from Savills. I hope they can give me an explanation why this can happen, if they really have customer service, not just a cheap apology.

Xia Β· 19 May 2024

Agent replied Β· 22 October 2024

We're sorry to hear about your experience. Please know that this is not the level of service we strive to provide. Your review has been taken seriously, and we would like to find out more. Please email further detail to socialmedia@savills.com so we can investigate.

5/5

Trustpilot

Highly recommended Paige and Savills

We had a great experience with Paige when we were looking to rent in a market with a lopsided supply. She took the time to understand our requirements and was able to find the perfect home. I would highly recommend Paige and the entire Savills team to help in your search.

Ashwini Β· 1 February 2023

Agent replied Β· 22 October 2024

Thank you for your lovely review. It was a real pleasure being able to help you.Regards,Paige

5/5

Google

I recently had the pleasure of working with the Savills Weybridge office, and once again, they have successfully agreed a letting with impressive efficiency. The team is not only helpful and professional but also likeable, making the entire process smooth and enjoyable. Highly recommend.

Shaun Β· 17 September 2025

Agent replied Β· 17 October 2025

It's wonderful feedback to hear, Shaun. I am pleased to hear the team have been on hand and helpful throughout the process. Best Wishes, Laura Lane - Regional Lettings Director

5/5

Trustpilot

Oliver Hudson

Oliver Hudson, our property manager in the past one year , is very responsible and always on top of any issues we have with our property. He is always very committed to resolving the issues ( be it tenancy feedback, issues with council tax, or utility bills or tax issue ). And his response is very fast. His biggest strength is his ability to work well with other stakeholders to resolve critical tasks or issue. He is definitely the "go to " person in Savills.

Chong Β· 16 May 2024

Agent replied Β· 22 October 2024

Thank you so much for your review, Chong. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Trustpilot

My experience

Savills were my vendors agents. They were very helpful in what became a complex situation. Despite not being their client, they were supportive and proactive right to the end and beyond.

Dr Β· 13 January 2026

Agent replied Β· 22 January 2026

Thank you so much for your review, Dr.Chatterjee. It's much appreciated. If you need anything further please don’t hesitate to contact us.

1/5

Trustpilot

Savills is INCORRECT, UNFAIR agency

WARNING LANDLORDS!!Savills is an incorrect, unable agency. As landlords, we are still waiting for our float MONEY back nearly for a month, but nothing has happened. (Anyway, is there any reason that a property agency holds back money on a landlord, who gave authority for withdrawing any ammount needed from the letting fee....?!) They are not just EXPENSIVE, but treat us unfairly! We decided to leave them as we think paying out our 3 months income for them, and having the half a year report after 9 months and several emails and calls......it is just not in balance.So now we are repairing the flat after the tenant who they placed to us left, we are paying the contractors, but Savills is still HOLDING BACK OUR MONEY, not sending it back to our account even after several calls, emails ....we think it is even unlawful! πŸ€”

Ms Β· 8 May 2024

Agent replied Β· 22 October 2024

Hi Agnes, we did respond to your review of 29 February and asked for more information in order to provide a resolution, but we heard nothing back. Please email us direct at socialmedia@savills.com so we can investigate as a matter of priority.

5/5

Trustpilot

Tom Edwards - excellent from start to finish

Tom Edwards and his team provided a first rate service and reinforced our previous Savills experience which was similarly excellent. From initial engagement through to finalising the offer we felt confident that the right agent had been chosen. The depth and breadth of local market understanding highlights for us that Savills is the obvious choice.

K Β· 9 August 2022

Agent replied Β· 22 October 2024

Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.Regards,Tom

5/5

Trustpilot

4 St Peters Villas Sale

We were delighted with the service we got from Christopher and his team at Savills. Our sale was a long and drawn out process with complications at our buyers end but we got there in the end due to skilful negotiation and mediation by Christopher. We would happily recommend Savills to any buyer or seller.Janie & Jeremy Woolfenden

Mrs Β· 21 March 2022

Agent replied Β· 22 October 2024

I am delighted to have been able to help you with your sale. Thank you for taking the time to leave such a lovely review, and I hope to work with you again in the future.Regards,Christopher

5/5

Trustpilot

Very helpful all the way through

Very helpful all the way through. Because there were developers at one end of the chain it was not altogether easy but George Hill kept control all the way through, was always helpful, open with everything and he and his staff were excellent with us. Stephen (Yeomans)

MR Β· 15 May 2023

Agent replied Β· 22 October 2024

Thank you for your lovely review, Stephen. It was a real pleasure being able to help you and wish you all the best.Regards,George

5/5

Trustpilot

5-star experience from Terence Lane

I am really happy and thankful to have Terence Lane as our property manager. He is so professional, patient and helpful all the time. He is really active in replying all the questions from me and proceeding the whole process of inventory check as well as the refund return. Thank you so much Terence!

Fu Β· 12 September 2022

Agent replied Β· 22 October 2024

Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us!Regards,Terence

5/5

Trustpilot

Wonderful Property Management Service

Renting a property can from time to time throw up a problem or two! However with the right property management in place, things can get sorted professionally and satisfactorily! Lauren Sullivan at Savills is tireless in her pursuit for resolution and customer happiness. Having recently dealt with her on an important matter I can honestly say she was patient, professional and hardworking every step of the way until everything was completely sorted out. If you want 5* service for your property management then look no further!

Claire Β· 1 May 2024

Agent replied Β· 22 October 2024

Thank you so much for your review, Claire. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Trustpilot

Abigail Homer was the agent in charge…

Abigail Homer was the agent in charge of selling our home. She was a pleasure to deal with, so personable and efficient. She was persistent in following up with our solicitor when we had delays. I can highly recommend her and also the company, Savills. They were excellent from start to finish.

Mrs Β· 19 November 2022

Agent replied Β· 22 October 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Abigail

5/5

Trustpilot

I would definitely recommend Savills…

I would definitely recommend Savills for their excellent service in helping me find and purchase a new home.The home buying process can be stressful, but Valentin Nedea made it as easy as possible for me. He handled all negotiations, and he was always available to provide guidance and support. I felt like I could trust Savills and Valentin to represent my best interests, and I was confident that they would get me the best possible deal.

Heena Β· 25 July 2023

5/5

Google

My daughter and I recently rented out a house through Savills -Weybridge. Right from the viewing of the place to renting it, Jade Ridgers was absolutely fabulous. She was very responsive and kept me well informed and guided all along the process. I cant recommend her and the entire Savills team enough :) - a very pleased customer.PositiveResponsiveness, Professionalism, Value

M Β· 23 October 2021

Agent replied Β· 22 October 2024

Madhu, what a fantastic review! Thanks for taking the time to provide Jade and the team with this, it’s really appreciated. We hope you enjoy your new home. Kind regards, Stuart Small (Director, Head of Lettings Cluster)

5/5

Google

We recently bought our home with James at Savills and had a great experience. He was very professional and helpful. James was knowledgeable about the market area and always available for questions. We felt assured through the sales process and were happy with the guidance we received. It was a pleasure to purchase our home through Savills Weybridge!PositiveResponsiveness, Quality, Professionalism

Denise Β· 23 October 2021

Agent replied Β· 22 October 2024

Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we met your expectations. Best regards, Simon Ashwell - Head of Surrey

5/5

Trustpilot

Lauren TVC

Lauren was attentive and easy to deal with throughout.Would have her property manage again. Lived in TV Centre. TopThanks.

Miles Β· 27 November 2024

Agent replied Β· 29 December 2024

Thank you for taking the time to review our service, Miles - feedback is always incredibly helpful.I’m delighted that we met your expectations.

5/5

Trustpilot

Steven Morish is simply the best agent I have ever known

Steven Morish is simply the best agent I have ever known Expert knowledge of the market, timely response to emails and text and a great rain maker to bring buyers and vendors to together If I could rate six stars, I would Thanks a million to Steven and the great Sevilla auction team David Soanes Worthing

David Β· 10 May 2022

Agent replied Β· 22 October 2024

Thanks Steve, we really appreciate your kind review and were very happy to help!Regards, Steven

5/5

Trustpilot

Buyer's review

For a buyer, Ele Robertson of Savills has provided excellent service - she is quick to acknowledge receipt of emails and follow up on queries raised with the various parties involved. Her follow through is great, and even after completion, she is there to help. Not to mention, she is always bright and cheerful to talk to, always positive, and understanding when I am frustrated and rant about the speed of the progress.I will use Savills again.

Way Β· 6 June 2024

Agent replied Β· 22 October 2024

Thank you for your lovely review, Way Chai. It was a real pleasure being able to help you and hope you enjoy the new home.

5/5

Trustpilot

Start to finish made very straightforward,

At the first meeting I was given very good advice on presentation of the property and we agreed a price ,the offers over ensured sensible bids.Everything was handled superbly with no fuss or trouble .A further meeting decided upon the best potential purchaser and from then on everything went to time and smoothly. A final meeting t hand over keys completed the sale.The professionalism and experience of Savills made this a very easy and pleasant experience.

David Β· 4 July 2023

1/5

Trustpilot

Terrible - Avoid at all costs

Terrible. My flat rental and development has been managed by Savills since I’ve moved in and it has become progressively worse over time. You get messed around from day 1 with big sales tactics to get you through the door but in reality they are just empty promises and unrealistic expectations. They promise you the world and in reality the experience is nothing like this.My tenancy came up for renewal recently and I was offered a price for the new lease which was agreed in writing. Savills have now attempted to change the price of the renewal a week after I have accepted it to one which is higher than that which was offered and agreed between us.Despite questioning them on this and having an agreement in writing, they are now completely unwilling to compromise with me despite them claiming they have made mistakes and they have stopped all communications. I have attempted to speak with the manager in person on two occasions and have sent emails which have been ignored. They have now let my tenancy agreement expire effectively leaving me in a no mans land not knowing what's going on or what to do next. As usual, the management is completely appalling.This experience has caused me massive stress and anxiety to the point where it has affected my sleep at night. I have made an official complaint to Savills which they say on their website will be acknowledged within 3 working days. It has now been 4 days and I have heard nothing. The only option is to bring this to the attention of the property ombudsman.Savills will mess you around and provide a terrible experience. They continue to remove services from my development yet do not replace them and year on year make us pay more for the privilege. They make no investment into the estate and are only interested in money. Avoid at all costs!

Aaron Β· 9 April 2024

Agent replied Β· 22 October 2024

Hi Aaron, we appreciate you bringing this to our attention.We would like the opportunity to learn more about the situation and address it directly. Please provide additional information via email: socialmedia@savills.com so we can investigate.

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