Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery unprofessional
Very unprofessional! We are thankful that we aren’t renting from this company. We were interested in a property in Aberdeenshire. The agent couldn’t care less about our interest - makes promises and then doesn’t communicate. Therefore, they have lost our custom.Should have known something wasn’t right as when we went to view the property she didn’t turn up as she was “in meetings” and we could get the keys from the shed!
Gary · 20 June 2019
Agent replied · 22 October 2024
Savills endeavours to give the best possible service so we would like to investigate this. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can look into this.
★★★★★ 5/5
TrustpilotClare Bingham was absolutely excellent…
Clare Bingham was absolutely excellent and kept everyone calm and updated during a very difficult move. Couldn't recommend Clare highly enough
Mark · 3 August 2020
Agent replied · 22 October 2024
Thank you. Selling a family home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
★★★★★ 5/5
TrustpilotImpeccable service
Been renting for 3 years with Savills and couldn't be more pleased with their service and assistance.Every issue I've had they've responded in a timely manner and fixed every single one of them, no exceptions.Fiona Wither as a property manager is super efficient and reliable.Thank you to all the team and happy holidays!
Alejandra · 19 December 2024
★★★★★ 1/5
TrustpilotVery difficult to hear as call was from…
Very difficult to hear as call was from mobile, sounds as if on move, call cut short no thank you for your enquiry, i would say it was rude, perhaps I wasn't going to spend enough money!!
Sally · 20 March 2024
Agent replied · 22 October 2024
Hi Sally, we sincerely apologise that your experience did not meet your expectations. Your satisfaction is incredibly important to us, and we regret that we fell short on this occasion. If you'd like us to look into this, please email the contact/office you were speaking to via email: socialmedia@savills.com, so we can investigate.
★★★★★ 5/5
GoogleGreat experience from start to finish with Savills Esher. Nick was fantastic at keeping up the communication between us and the vendor, and they kept us well informed throughout the whole transaction. Would definitely recommend Savills Esher for anyone looking for an estate agent in the area.
Ross · 26 October 2021
★★★★★ 4/5
TrustpilotRivergarth Malpas…
Savills gave a good and professional service. The staff were polite, smart at all times and were punctual. Communications and the brochure were excellent. A clearer assessment of the buyer's ability to fund buying my house would have been useful. But I accept your agent could only assess what he was told ? In the end we got there in what were difficult and unprecedented circumstances. Thank you. .
Mr · 13 June 2020
Agent replied · 22 October 2024
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level service our clients expect and deserve.
★★★★★ 5/5
TrustpilotOur experience with Savills was…
Our experience with Savills was wonderful, Aziz was remarkably helpful and flexible, thank you 🙏
Alicia · 6 October 2021
Agent replied · 22 October 2024
Thank you. Alicia - it was our pleasure. Anything else just give us a call.Regards,Aziz
★★★★★ 5/5
TrustpilotProfessional and very helpful.
The Barnes Savills office sold our home very quickly and very professionally; always mindful that we are the clients, and working for us, in a way that suited us. At the time it was a sellers market, but we were never rushed or panicked. I would recommend this office every time, when you have a property to sell.
KIM · 10 June 2022
Agent replied · 22 October 2024
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Savills Barnes team
★★★★★ 5/5
TrustpilotI will give 5 stars for my manager…
I will give 5 stars for my manager Vivian Yip during my tenancy for her high level professional work in resolving tenant’s problems, and in-time responses.
Zheng · 18 September 2024
Agent replied · 22 October 2024
Thank you for your kind words and for taking the time to post a review, Zheng. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 5/5
GoogleI have to say that Donna in the Esher office was a total pleasure to deal with. She was professional, communicative and I felt she really went above and beyond. She really listened and understood exactly what I was looking for. Although I didn’t end up finding my new home with Savills in the end, my experience was very positive.PositiveResponsiveness, Quality, Professionalism
Tessa · 26 October 2021
Agent replied · 25 October 2024
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home/future endeavours. Best regards, Simon Ashwell - Head of Surrey
★★★★★ 5/5
GoogleWe changed agents to Savills in Esher after a rocky start with another agent, and couldn't be happier with their service. Everyone we dealt with was knowledgeable and straight talking, they found us a lovely buyer within just 3 days, and were so patient, helpful and supportive as we found our new home and went through the process with them.PositiveResponsiveness, Quality, Professionalism
Rachel · 26 October 2021
Agent replied · 25 October 2024
Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf. Best regards, Simon Ashwell - Head of Surrey
★★★★★ 5/5
TrustpilotSuperb outcome
The Savills team achieved a great outcome even with a number of obstacles along the way (short timeframe amongst them). The team was always very responsive and kept me up to date on each step of the process. Because of their global reach, they quickly managed to find a buyer that met all relevant criteria. I would highly recommend them.
Jan · 13 February 2022
Agent replied · 22 October 2024
Thank you for leaving a review. It is great to hear that we were able to help you with the sale of your home, and we hope to work with you again in the future.Regards,The Savills Team
★★★★★ 5/5
TrustpilotCharles Fraser-Sampson - Savills - Excellent Job!
Charles Fraser-Sampson from Savills is EXCELLENT. As we are international sellers he dealt with a most difficult sale and remained focused and diligent throughout the painful process. He went above and beyond what is required and got the sale completed. His communication, even if bad news was always available and he wasn’t afraid to take charge of the situation. I would highly recommend him!
J · 4 June 2021
Agent replied · 22 October 2024
Thank you for your kind words, it was my pleasure!Regards,Charles
★★★★★ 1/5
GoogleHorrible experience, more details coming shortly.
Dakota · 10 April 2026
★★★★★ 5/5
TrustpilotOki has been very responsive and super…
Oki has been very responsive and super helpful throughout the process.
Charlotte · 16 March 2022
Agent replied · 22 October 2024
Thank you for taking the time to share a review. I am pleased to have been able to assist you. Please do not hesitate to reach out with any further queries.Regards,Oki
★★★★★ 5/5
TrustpilotSavills feedback
David and the wider team at Savills were invaluable to the successful sale of our flat. They provided honest and reliable advice from the marketing stage through to a successful exchange. David in particular was very hands on in the due diligence and assisted us greatly in in dealing with all the enquiries in a difficult market.
Neil · 20 June 2022
Agent replied · 22 October 2024
We appreciate you leaving such a kind review, thank you and all the best!
★★★★★ 5/5
TrustpilotGood work by Savills
Our sales negotiator, Tessa Cobb was very helpful over the many weeks needed in helping us through the complexities of selling our leasehold flat in Battersea.
Tim · 26 October 2023
★★★★★ 5/5
TrustpilotMillie was an efficient and friendly…
Millie was an efficient and friendly estate agent and it was a very smooth and straightforward process.
Anna · 12 February 2021
Agent replied · 22 October 2024
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
★★★★★ 4/5
TrustpilotMy second experience of using this…
My second experience of using this distinguished estate agency in 20 years. This experience was beneficial & notable for the high standard of courtesy displayed to an elderly client with short term memory loss The staff were mainly proficient in communication of varied information with all parties involved & a pleasure to support. Very Many Thanks
Mary · 1 August 2022
Agent replied · 22 October 2024
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
TrustpilotAmar was fantastic throughout the…
Amar was fantastic throughout the process, fully supportive every step of the way. Fantastic support and service !
John · 10 October 2020
Agent replied · 22 October 2024
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
★★★★★ 5/5
GoogleI cannot recommend Savills' team at Esher highly enough. Nick and Hannah went that extra mile throughout the marketing and sale of my house, securing a steady stream of potential purchasers with a genuine interest in the type of property for sale.PositiveResponsiveness, Quality, Professionalism, Value
Patrina · 26 October 2021
★★★★★ 5/5
TrustpilotThanks!
Aziz was very helpful and responsive- couldn’t have asked for better service. Thanks!
WN · 23 October 2021
Agent replied · 22 October 2024
Thank you so much for your kind words. I hope to work with you again in the future.Regards,Aziz
★★★★★ 5/5
GoogleSavills Esher are efficient and really helpful and Lauren Williams is a pleasure to work with too.
Overton Inventory Specialists.
Lizz · 12 January 2020
Agent replied · 10 January 2025
Thank you for your feedback Lizz. Laura Lane - Lettings Director
★★★★★ 5/5
TrustpilotGrateful review
I have been kept informed and updated with needs or requirements for my property. If I needed explanations I have been given them. Any communication has been polite and respectful, thank you.
Charlotte · 13 May 2024
Agent replied · 22 October 2024
We really appreciate your kind feedback, Charlotte. We are very pleased we were able to help and wish you all the very best for the future.
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