Savills Esher reviews

★★★★★ 1/5

Trustpilot

Worst letting agent I've ever dealt with

Savills manage a property I Iet, which I agreed to pay a premium for, for the sole reason that it was a new build, high end development. I just wanted everything to work and not have any problems. 9 months in and I had no heating all winter, no ventilation in the kitchen, which meant I couldn't cook (it's a studio) and no extractor in the bathroom, making that unusable. It took over 50 emails and 6 months to get any action on them. It was all an easy fix when they could get their act together. There has been no apology, no compensation and I have to email 5 times and wait weeks to get a single response. If you have the misfortune of ending up with Alex Worral managing your property, move out.

Alex · 17 April 2024

★★★★★ 1/5

Trustpilot

Very poor experience as tenants

Very poor experience as tenants. Savills is continuing to withhold £170 from our deposit for a supposed “light clean”, despite the check-in report recording that the property was not clean when we moved in and the check-out report showing that many areas were left in a better condition.

Scott · 20 August 2026

★★★★★ 5/5

Trustpilot

Fantastic service!

Angus has been a great property manager - very diligent and always responding to queries quickly and has remained on top of everything.

Amy · 3 March 2026

★★★★★ 5/5

Google

I let my house through Savills and they were very helpful right the way through the let. Also they assign you a personal agent to look after you. Mine was Mandy and she was very helpful and also supportive. As a landlord I felt completely looked after and I am sure my tenants would feel the same as they have used Savills for their next property.

Ann · 18 November 2024

★★★★★ 5/5

Trustpilot

Sandy and Ritesh are great

Savills are great. We've been with them a few years and they are super helpful. We had issues with one person a while back and they sorted it out quickly. Ritesh has been dealing with us and he's fantastic. As is Anthony and then Sandy overall managing things is amazing. - basically Savills are a bit more expensive than other companies for management but you get what you pay for.

Ben · 17 September 2024

★★★★★ 1/5

Trustpilot

Overpriced, cynical and rude service for landlords

We as landlords are completely unsatisfied with Savills as our letting and managing agency. It is a thing that they are unexceptionally expensive, but for the price they don't give back extra value. First thing we haven't received our half a year report, just after several calls and emails and as a 9-month report with a letting contract run for 12 months. Our property valuation happend via pictures. There was a photographer who came out, than the women who provided the report just looked the pictures and said her opinion about our letting property via them. She has never been in the flat and saw it byself personally! Interesting.....!We decided to leave this overpriced agency, and after it the style of their emails and the treatment is more than disgusting. We do NOT recommend them at all, we think they overcharge landlords, and how they handled us as landlords when we decided to leave them was cynical and rude. They want to HOLD BACK OUR FLOAT MONEY, telling to us that our new agency advertising falsely, eventhough the new agency changed already the advertisement. We are not responsible for any agencies and their advertisements, and we think it is UNLAWFUL to hold back a landlord's money for claiming an other agency's act. We are seriously thinking of taking further steps in this case.They let us feel as second class people, but they have forgotten one thing: WE PAY THEIR SALARY, because without our payment they do NOT HAVE BUSINESS and NO WAGES! They do NOT MAKE FAVOUR for a landlord, WE PAY A FORTUNE FOR THEIR SERVICE, they live from us.

Ms · 29 February 2024

★★★★★ 5/5

Trustpilot

A walk in the park with Alicia from Savills St Johns Wood

Working with Alicia from the team at Savills St. Johns Wood has been a delight! From the get go Alicia took go care of us ensuring a smooth and quick sale. The team were always available on the phone and had all the right answers and advise to make this daunting task a walk in the park! Excellent service - I highly recommend !

Maurice · 28 November 2024

★★★★★ 5/5

Trustpilot

Great Service!

I was in the market for a property, however I was pretty lost and had no idea where to start. I called Savils and requested a meeting - Jayden Campbell was the associate who I had the meeting with. he walked me through my options and helped me understand the current market, very friendly and inviting. Without him I would've still been searching around cluelessly.

Luke · 13 November 2024

★★★★★ 1/5

Trustpilot

Savills photographers unlawful practice.

To start off with if I could give minus stars I would. I am selling my Mothers bungalow on another auction site. Up to now the buyer and I have exchanged contracts but completion has not taken place yet. The buyer decided to take the law into his own hands and change the locks on my mothers property, he also put the property that he doesn't own yet on Savills auction site, by chance I come across my Mothers property on Rightmove with photographs outside and inside the property, I contacted Savills to tell them the property does not belong to the person who had asked them to list the property on their site. I spoke to one of the reps who's name was Jay, he apologised and said he would have the listing removed, which he did. I then spoke to Ralph Mendes da Costa, I informed him that the photographs taken inside the house and round the back of the house were taken illegally because the person who listed it does not own the property yet. I asked Ralph to tell me what details were supplied to Savills regarding the ownership of the property and the perspective sellers legal right to sell it. He said once contracts are exchanged he has the right to sell it. I am not disputing this because I am unsure of the legalities of it. Ralph asked for my email address so he could send me a response, so far I have not heard anything. I am going to seek legal guidance on this because Savills photographers have entered my Mothers property illegally and taken photographs of her personal living space without permission because she is still the legal owner of the property. Friday the 16th Feb 2024 my son phoned Savills and asked about the property and the response he got was yes its still for sale, how can this be explained, from a big company like Savills this should not be happening. In my opinion this is no better than breaking and entering and trespass at the least, I will leave that up to a legal representative.

Steve · 17 February 2024

★★★★★ 5/5

Google

I have used Savills on multiple occasions when finding properties for my clients. Ben Mountford has been helping me and has provided exceptional service by providing me with off-market properties and keeping me informed on a daily basis with updates or new properties to show my clients, and going the extra mile to help my clients view a property when they were out of the country. I would highly recommend Ben. He is a Super Star.

Jean · 28 April 2024

★★★★★ 1/5

Trustpilot

The most appaling company to work for

The most appaling company to work for. I was put on a new homes site to work with no lighting I had to walk 15 mins in the dark to the train station in fields. A female lone working then to add insult to injury made to fill out a H&S assessment saying I had been given a personal alarm that I hadn't been given to meet their H&S lone working requirements! There was no internet and then I signed up house sales with absolutely no training oñ Savills paperwork and yet still sold houses for them showing their customers broken tile examples. I left after a few weeks trust me the name Savills is not associated with Quality and as for management support one manager was on holiday abroad the whole time I worked and the other was off sick the whole time!

Max · 26 January 2024

★★★★★ 5/5

Google

My wife and I recently completed on our house sale with the Savills team. We would like to express our gratitude for your professionalism and the great job Hannah Sullivan + the Savills team have done in securing us a buyer and supporting us in getting the sale over the finish line. Hannah and the team went above and beyond on multiple occasions throughout the process. Thank you so much!

Marc · 27 July 2024

★★★★★ 5/5

Trustpilot

Claire Singleton was a fantastic…

Claire Singleton was a fantastic partner to work with in selling our home. Her pragmatic and data-led insights on the local market were invaluable, and her strategic and calm approach were deeply appreciated throughout our sale. The Savills team demonstrated strong professionalism throughout and the photography was outstanding. We deeply appreciated Claire and the whole team's support and wholeheartedly recommend them to others.

MRSANDREAWINFIELD · 17 November 2025

★★★★★ 1/5

Trustpilot

Paid me less than they offered

Deposit fiasco. They wanted to take a lot of money for extra cleaning etc so I started a claim with Tds. They made an offer I agreed to and then paid me less anyway. They're not responding to my emails anymore. I'll have no choice but to go to small claims court. Please look into what you're doing because I thought it was a 'premium' company...

WB · 6 March 2026

★★★★★ 5/5

Trustpilot

Shikha was wonderful

Shikha was wonderful, really helped me move in and all the support that came after. She’s very responsive and problem solved quickly :)

Nora · 15 September 2026

★★★★★ 5/5

Google

We have been so well taken care of by Esme Brown! Esme's communication standard is absolutely exceptional and her warm personality alongside her absolute professionalism and effectiveness was simply a delight. We've had an amazingly warm and friendly service! We were updated and advised at every step and are super happy to be moving into our new home. Thank you Esme. We think you are super! Michelle

Draco · 26 August 2024

★★★★★ 1/5

Trustpilot

The worst company I have ever…

The worst company I have ever experienced very rude they lack customer communication skills threatening behaviour I find it very hard that they are still allowed to practice my advice is keep well away I would never use this company ever again

Mr · 21 August 2026

★★★★★ 5/5

Trustpilot

Thank you Deanna!

Deanna Addis has been looking after our 2 properties for years and we have always been very impressed by her. She is always extremely organised and gets any issues resolved quickly, making everything very easy for us. We always feel in the loop and updated as she takes time to communicate with us regularly. I'd highly recommend her as a Property Manager to anyone looking. Thank you again Deanna!

Helen · 26 June 2024

★★★★★ 5/5

Trustpilot

Rental experience

Our property manager Ilinca Ioanovici was amazing throughout the rental process. Always quick to solve and issues and queries, much appreciated!

Mattie · 15 September 2026

★★★★★ 5/5

Google

I had the pleasure of working with Trevor Rawlings, an exceptional realtor from Savills in Esher, who made the process of selling my home an incredibly positive and successful experience. Our first interaction showed that Trevor was proactive, knowledgeable, and would be fully dedicated to achieving the best possible outcome for us. One of the standout qualities of Trevor is his proactive approach. He and his team at Savills wasted no time in thoroughly understanding my requirements and expectations and then promptly took action to market my property effectively. Their proactive attitude ensured that my home received maximum exposure to potential buyers, increasing the chances of finding suitable offers. Trevor and the Savills team's knowledge and expertise were truly impressive. They deeply understood the local market and had valuable insights into current trends and pricing strategies. This expertise proved invaluable when it came to identifying the right buyers for my property. The realtors diligently screened and qualified prospective buyers, ensuring that only serious and qualified individuals were presented to me. This level of diligence helped to streamline the process and saved me time and effort. I was thrilled when Trevor found a great buyer who met all my requirements. Throughout the entire sale process, Trevor provided unwavering support. He was by my side every step of the way, addressing any concerns or questions I had with care and professionalism. His availability and responsiveness were outstanding, making me feel supported and reassured during what can be a stressful time. Evidently, Trevor honestly had my best interests at heart and was dedicated to achieving a successful outcome. I also would like to mention Trevor's recommendation of an excellent solicitor to help with the sale process. His knowledge of reliable professionals in the field was a testament to his commitment to providing a comprehensive and seamless experience. The solicitor he recommended was highly skilled and ensured that all legal aspects were handled efficiently and effectively. Beyond his professional skills, Trevor showed genuine empathy and understanding towards my needs. He took the time to listen attentively (even when I was most stressed with the process), tailoring his approach to align with my specific circumstances. This personalised approach created a strong sense of trust and partnership, and it was evident that Trevor was genuinely on my side throughout the entire process. In conclusion, I cannot speak highly enough of this exceptional realtor. Trevor’s proactive nature, extensive knowledge, and unwavering support transformed the sale of my home into a smooth and successful endeavour. His commitment to finding the right buyer and his dedication to meeting my needs truly set him and his team apart. I am grateful for Trevor’s guidance and expertise. I wholeheartedly recommend him and the team at Savills to anyone seeking outstanding professionals who go above and beyond for their clients. Thank you once again for your exceptional service. Jose Martinez-Campos

Jose · 26 October 2023

★★★★★ 5/5

Google

We recently completed on our dream house, which we saw for the first time back in June after Hannah called me to tell me she had found the perfect property for us. Having spent 6 months searching, spending endless Saturdays looking at houses, offering on 5 other properties, each time going to best bids, with multiple different agents, I wasn’t convinced it was going to be the one - particular as no particulars were available to look at. We hadn’t actually seen any other properties with Savills to date, but I had had multiple conversations with Hannah about what we were looking for and a quick look at google street view and it was clear she truly understood the brief. I dashed over one lunch time and decided to make an offer within 7 minutes. The rest of the process was smooth sailing, from the moment the offer was accepted to completion. Hannah kept us updated every step of the way, and was always on hand to answer our many, many questions. Thank you so much! ☺️

Olivia · 26 October 2023

★★★★★ 5/5

Trustpilot

Good experience all round

Victoria at Savills Newbury was a pleasure to deal with.She was highly professional and most importantly kept in constant touch and was always available either directly on the phone or by email. Our move was quite lengthy until exchange but the entire team at Savills were very calm and nothing was too much trouble.We would not hesitate to recommend them to other homebuyers. Thank you all very much.

EK · 24 June 2024

★★★★★ 1/5

Trustpilot

Unprofessional

I had a viewing booked for today at 4:15 PM. I emailed 30 minutes beforehand to see if I could reschedule for same day 5pm and was told it had been cancelled because the apartment had already been taken. This was surprising, as I had only booked it yesterday. If I hadn’t emailed first, I wouldn’t have known and would have shown up outside the building, mind you, it’s raining quite heavily today! This is not a professional way to deal with people.

Rumi · 3 October 2025

★★★★★ 5/5

Trustpilot

Oliver H

Oliver H. has been incredibly kind and efficient during my time with him as property manager. He addressed all my concerns swiftly and was extremely lovely during the entire process. I cannot recommend him more highly!

Laura · 7 September 2026