Trusted Agent profile · Elmbridge
★★★★★
2,033 reviews across 2 platforms
55 High Street, Esher, KT10 9SH, Elmbridge, KT10 9SH
Part of Savills, see every office.
Savills's office in Elmbridge, at 55 High Street, is rated 4.2 out of 5 across 2,033 reviews on two platforms, including 249 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Savills Esher hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Elmbridge.
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotA special thanks to Alice & Laura who…
A special thanks to Alice & Laura who helped to find a higher bid while in a due diligence process with a competitor bid and then made sure there was a quick exchange (they’ve been very effective in dealing with buyers' and lawyers' requests mediating efficiently all the counterpart's needs)
5/5
TrustpilotKirstie was amazing and so was Sam
Kirstie was amazing and so was Sam. These 2 people helped us tremendously with our move. Kirstie helped us every step of the week, gave me great communication and the experience was way more pleasant and helpful than I could have ever imagined. Very happy with EVERYTHING.
1/5
TrustpilotNo Contact
Why does it take 15 days despite daily chasing on line to provide me with contact from their S Goa agent . I wish to both rent and buy a property.
5/5
TrustpilotWe had excellent service from Chris…EXCELLENT
We had excellent service from Chris Ashman-Adams in the Waterfront Battersea office. He handled all the negotiations for the sale of our apartment smoothly and efficiently and was always available for advice. We confidently recommend Chris and Savills.Norman Bronstein. m
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
5/5
GoogleAs a Relocation Consultant, I’ve worked with Lauren, Charlotte and the team at Savills Esher on many an occasion. They’re professional, knowledgeable and helpful, enabling a smooth home search and a hassle-free tenancy process. Can highly recommend.
Thank you Juliet for your kind feedback, always a pleasure working with you and look forward to continuing to do so. All the best, Laura Lane - Letting Director
5/5
TrustpilotSt John's Wood Office
Mr. Aziz Shah at Savillis St John's Wood Office has been extremely helpful. It is the kind of agent that you can really trust when you are looking for an apartment.ThanksSotiris and Dimitra
Thank you for the kind words, I am glad that I could make your move smooth and have enjoyed the property. Hopefully we can be of assistance in the future. Thanks. Kind regards, Aziz
5/5
TrustpilotRolls Royce service
With 3 sales and 1 purchase over the last year I have had the pleasure of working with Savills on many levels both in the type of property and the value range. Throughout each transaction they have performed to a very high level delivering all you can ask of an agent but most impressively with follow up after completion to make sure all has been in order. The whole team are friendly with an excellent sense of humour which helps alleviate the natural stress moments that always come when buying and selling property!Highly recommended.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,The Savills Team
1/5
TrustpilotA house “all included” without part of the furnitures
Just finishing the purchasing of a house with my partner in SE1. Chloe L. , Head of Sale, Wapping, provide a terrible experience. Presenting the house fully furnished during 3 visits, we found out unfortunately the house on the day of exchange was not furnished as we paid for. Her answer has been it’s a “detail” the fact all the furnitures are not included. Well, when we paid her commission and 90.000£ on furniture I don’t think a “detail” is the way to help me. No apology has been made from her or her client. We are now in the middle of taking actions again Savills and her client. I DO NOT recommend her! She did NOT help and after a month I am still not able to just enjoy our new house.
We take great pride in providing an excellent service, to hear we have fallen short of your expectations is disappointing to say the least. We would like to follow up with you, please could you email socialmedia@savills.com so we can investigate this.
5/5
TrustpilotExcellent service from Savills
Matt Orchard was our contact at Savills. He was always polite,helpful and on the ball and dealt with any hitches swiftly
Thank you, Sue - it was our pleasure.Regards,Matt
5/5
TrustpilotGreat service and help
Luke and the team at Savills were brilliant in helping us find our new apartment. We were able to secure our dream place under market value and the entire process has been more than smooth. Definitely recommend.
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotExcellent property manager
This is a rating specifically for Tamsin Montague. She has been an outstanding property manager of our rental house in Buckinghamshire. She has been proactive, thorough, communicative and professional throughout all our dealings with her. I highly recommend Tamsin.
4/5
TrustpilotThe service was predominantly good
The service was predominantly good but occasionally the service was slightly disappointing in that incorrect information was supplied by Savills as it turned out due to incorrect information being supplied to them from the seller's solicitor - this was at times frustrating.
We are so pleased that everything worked out successfully for you, Jak. Thank you for providing us with an update and for taking the time to review our service.
5/5
GoogleA "five star" service from all the team at Savills, with the stress of moving both Emlyn and Lauren in particular eased that stress into insignificance. I can't speak highly enough of not only Emlyn and Lauren but all the team that were involved behind the scenes. I would recommend Savills to anyone looking to move with a "five star" service. Nothing was ever to much of a problem. Well done everyone!
Thank you for your kind words Martin, it is really appreciated. I am so glad your experience was so positive, its great to hear. Best Wishes - Laura Lane, Lettings Director
5/5
TrustpilotI wouldn’t hesitate in recommending Savills if you’re looking to sell or buy a property.
We sold our Cheshire property through Savills and were delighted with the service.
We are so pleased that everything worked out successfully for you, Leigh. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotGreat service
Great service, especially Danielle - as ever professional and very helpful on all matters rental. They are the best in sevenoaks and we’ve tried a number of letting agencies.
Thank you for your kind words. I am happy to have been able to help you and hope to work with you again in the future.Regards,Danielle
1/5
TrustpilotTerrible experience with the lettings…
Terrible experience with the lettings dept. It appears that they are in cahoots with the landlords they service. In my opinion there are many properties that are not managed properly or safely.If properties are turned over regularly, bad landlords will keep your deposit and the agency are happy as they get another admin fee for the next tenant. Really unscrupulous! Currently building a website so tenants can review agencies and landlords. Seems unfair that landlords can request references from past landlords yet tenants don't have the same privilege. Avoid Savills, they are not interested in you, in my experience. Will never use again.
We are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
5/5
GoogleSavills Esher provided an excellent professional service during the entire sales process.
Glad to hear that you had a good experience with our Esher team, Michele, thank you for the review. With best regards, Simon Ashwell - Regional Director
4/5
TrustpilotBig Company But Service Still Personal
Despite Savills being a large company, I don't feel I am being treated as if I was just one of many thousands of clients. This is hugely important to me that there is still a personal responsive service.
We are so pleased that everything worked out successfully for you, Robert. Thank you for providing us with an update and for taking the time to review our service.Regards,Scarlett & Savills Maida Vale
1/5
TrustpilotTruly the worst experience of my adult…
Truly the worst experience of my adult life. Blatantly (& unlawfully) lied & used coercive unfair business practices to get a property agreed, then lied at every turn thereafter, completely mismanaged and abdicated their responsibilities, didn’t keep agreements or their word, cost me thousands and thousands of pounds and months of unspeakable acute stress for a property that was uninhabitable, and took no responsibility for anything. Was forced to have to rent elsewhere and pay for two properties as a result of their fraud, deceit and bullying. Even my seasoned solicitor is appalled by their outrageous behaviour and conduct. Avoid at all costs. If possible to give no stars I would.
We are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotI had a very difficult transaction as a…
I had a very difficult transaction as a seller. The property had been vacant for a few years after a major renovation and left some open permits so when the offer was accepted, I had a nightmare trying to put all docs together. Marius had stretched way beyond his role and helped significantly. It was a lengthy process with unlimited documents to provide and Marius didn't quit. He helped me through this entire process. Thank you, Emma and Marius, to make this happen.
Thank you for the lovely review. We are delighted that we have been able to help you navigate through this hard transaction and after months of work, we successfully achieved the sale. Should you need help in the future with your property needs, we would be happy to help, Marius Nazare, Savills Maida Vale & Little Venice
5/5
GoogleKarl and his team were always professional and helped us to sell our house quickly and kept us patient through all the process. Would highly recommend using Savills.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that Karl and the team exceeded your expectations. Best regards, Simon Ashwell - Head of Surrey
1/5
TrustpilotScamed at Fletton Quays "car park misled "
I bought a duplex at Fletton Quays with a Savills sales assistant I have made a mistake of trust her, I even used PCS as her recommended, unfortunately I received all paper work one day before completion and have not occurred to me that they would change the car parking plans, now I stuck with a car park that is totally different from what was sold and show Savills and the sales assistant answers were, sorry nothing we can do, lessons learned, never ever buy from Savills again and never trust anyone , Byers please be aware.
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com
5/5
TrustpilotTransparent, Professional, and Responsive
Zoe and the Savills team helped make our relocation from the US an absolute breeze. They were so responsive and transparent throughout the entire process, and provided so much useful information from the outset for what we could anticipate throughout the letting process and getting moved into our flat. The team was very helpful in navigating our first experience with renting a flat in the UK, and they were very flexible about accepting alternative documentation for ex-pats who didn't yet have records in the UK. The icing on the cake is that we absolutely love our flat -- it's much nicer and larger than we would have ever imagined a flat in Zone 1/2 could be. We would absolutely recommend working with the Savills team.
Thank you for your lovely review. It was a real pleasure being able to help you and hope you enjoy the new home.
5/5
TrustpilotExcellent post offer service
Millie and the team were excellent. I do not think we would have got through to completion if it wasn't for the level of service they provided. Even following completion they were extremely helpful. I would highly recommend.
Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we met/exceeded your expectations.
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Tell us what you need and we'll put you in touch. Savills Esher hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Elmbridge.
