Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUnprofessional
The agent’s conduct and lack of basic courtesy were shocking from start to finish.
SL · 11 November 2025
Agent replied · 22 October 2024
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your experience and the concerns you’ve raised. What you described falls far short of the standards of professionalism and courtesy we expect from our team.
We take punctuality, transparency, and client respect very seriously. Your comments regarding the rushed viewing, lack of property knowledge, and dismissive attitude are deeply concerning. Additionally, preventing you from asking questions and providing unfounded assurances about property issues is unacceptable.
Please be assured that we would like to learn more about this situation, and would be grateful if you could supply additional details via email to socialmedia@savills.com
★★★★★ 5/5
TrustpilotJess Exley- Tillermans Square
We dealt with Jess Exley when looking for an apartment in tillermans Square. Jess made the viewing experience very easy and catered the viewing times to our working schedule. Jess also did everything that we asked when it came to enquiries and setting us up so that we had the best deal we could have and made things simple before handing us over to the building manager. Would recommend Jess 100%.
Stephen · 5 May 2021
★★★★★ 5/5
TrustpilotGeorge Pride
George Pride, in the property management team, has been excellent. He’s managing a property we have recently moved into as tenants and he has been extremely transparent, responsive and helpful during the move-in process and helping deal with the issues we have come across in the flat since moving in. A testament to the team!!
Nikhil · 22 May 2024
Agent replied · 22 October 2024
Thank you, Nikhil, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
★★★★★ 5/5
TrustpilotExcellent service
Adam is an excellent professional. Adam was exceptional during our experience of looking for a house! We have had dealings with Charlie Chavasse historically - a great team of experienced professionals. Highly recommendedThank you AllCaroline and Brendan
Caroline · 17 September 2021
Agent replied · 22 October 2024
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Adam
★★★★★ 5/5
TrustpilotI sold a property via Savills Auctions…
I sold a property via Savills Auctions and the experience was very nice indeed.I negotiated the commission which was very fair to me and them and Ralph Mendes was very friendly,attentive and professional, responding immediately to any queries I had and after the property was sold got the money paid into my account without delay so five stars to Ralph and Savills Auction Team.Thank you all and also Toby Warwich,the solicitor recommended by Ralph at my request.
Abba · 20 May 2019
★★★★★ 5/5
TrustpilotStamford team
Stamford team were just great. James was brilliant and was always available to answer questions and get things moving. This was the least stressful house purchase we have ever made. Thank you to the team at Stamford.
Clare · 7 September 2021
Agent replied · 22 October 2024
Thanks Clare, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you. Regards,James and the Stamford team
★★★★★ 5/5
GoogleNick Barnett and the rest of the Savills Esher team looked after us throughout our purchase of a flat in Esher. Whilst accepting that the vendors were paying them, we always recognised the level of professionalism Nick brought to the situation, always ensuring we were kept advised and always looking for solutions to problems. Nothing was too much trouble.
David · 28 February 2024
Agent replied · 25 October 2024
Delighted to hear that you had an excellent service from Nick and the team, David. I hope your move went smoothly and that you are settling well into your new home. With best regards, Simon Ashwell - Regional Director
★★★★★ 5/5
TrustpilotChristopher Bramwell at Savills
Christopher Bramwell at Savills, Turnham Green was very professional,thorough & extremely helpful. It was a pleasure working with him. What would have certainly been a very stressful process turned out relatively easy and straightforward.
Alistair · 22 February 2022
Agent replied · 22 October 2024
Thank you for your kind words. I know that moving can be very difficult so I am glad to have been able to help make the process that bit smoother. Many thanks,Christopher
★★★★★ 5/5
TrustpilotRecent bought a property through Savills
Sophie was brilliant to work with. The whole experience of buying a house through Savills, and especially working with Sophie, was entirely seamless. Sophie is professional, personable, knowledgable and excellent at her job. Savills' service is top notch.
Alice · 23 June 2021
Agent replied · 22 October 2024
Hi Alice, thank you for your kind review - it was our absolute pleasure.
★★★★★ 5/5
TrustpilotGreat service!
Great service!We have an amazing experience with Savills, especially from the property management team. I'd like to make a special mention Sam Ing who has been amazingly accurate and responsive. He followed through even with the smallest request we made. He made our experience with Savills a bliss.
Sameer · 1 November 2023
★★★★★ 5/5
GoogleHannah and the team were consummate professionals that communicated amazingly well throughout the process. Thank you!
Lewis · 26 October 2023
Agent replied · 25 October 2024
Thank you for your kind words Lewis and for taking the time to post a review. I’m delighted you are pleased and that your experience of Savills was such a positive one. With best regards, Simon Ashwell - Head of Region
★★★★★ 5/5
TrustpilotTami is super fast and help me in…
Tami is super fast and help me in dealing with the rented flat and very quick to give me back the deposit! I had a leak and other problems but Tami resolve it sending someone very fast with a really super professional attitude.
Enzo · 16 February 2024
★★★★★ 1/5
TrustpilotWorst nightmare auction system they…
Worst nightmare auction system they have so here is what happened:I registered for an auction property a week ago and then I called them to confirm I can bid for the auction, they told me to check on website if I am approved of auction I have checked it was approved, I contacted them multiple times to make sure I am part of auction, they told yes you are and finally before auction start time which was mentioned on the website called them again to confirm they said I have to send an email to confirm and they will send me the bidding over the email I was confused how is IT possible to do that. I missed this property to bid I would say worst system they have if you call no one knows about their own system, really disappointed as compared to others
Ahmad · 4 September 2024
★★★★★ 2/5
TrustpilotWe were very disappointed with Savills…
We were very disappointed with Savills over the sale of our house - despite missing the sales target we were under pressure to accept an early offer - then, 3 months later Savills seemed to be supporting the buyer in reducing the price, asking us to reduce by nearly 70K for cosmetic refurbishment and pressurising is to compromise. The problem is plain, every £50,000 loss for us is only £500 for them and if they can flip a sale and save on all the visits it makes sense - for them.
Colin · 29 April 2022
Agent replied · 22 October 2024
We take great pride in providing an excellent service, to hear we have fallen short of your expectations is disappointing to say the least. We would like to follow up with you, please could you email socialmedia@savills.com so we can investigate this.
★★★★★ 5/5
TrustpilotA massive thank you to Mike for helping…
A massive thank you to Mike for helping us find a lovely rental. Mike has been informative and proactive. He has made this a smooth and calm process in a competitive rental market.
Amanda · 7 March 2022
Agent replied · 22 October 2024
I am very grateful for your kind words. I know that finding a home to rent can be very stressful, so I am glad to have been able to make the process that bit easier.Regards,Mike
★★★★★ 5/5
TrustpilotSavills Barnes - excellent service
Savills Barnes were understanding, focused and worked with me in a considerate way to sell the house in difficult and complex circumstances.
Peter · 8 May 2023
Agent replied · 22 October 2024
We really appreciate your kind feedback, Peter. We are very pleased we were able to help and wish you all the very best for the future.Regards,Savills Barnes
★★★★★ 5/5
TrustpilotThe Market - Brighton Top Notch Service!
Having worked for several years in top hotels , the experience at The Market - Brighton had the same hospitality of a five star hotel. The service Ali provided was tremendous , guiding us to each step of the renting process and after giving support to any enquire. This experience provided by Ali and Claudio assures us of the fantastic service provided by Savills. Moving overseas and renting in Uk is always difficult but the human factor the team provided made absolute all the difference. Thanks!
Flavio · 21 April 2022
Agent replied · 22 October 2024
Thank you, Flavio, it was our pleasure. We know that moving house can be a difficult time (especially overseas!) so it’s great to hear that we made it that little bit smoother for you.Regards,Ali and Caludio
★★★★★ 5/5
TrustpilotExcellent agents.
We were selling in what is a difficult market, we put the property on with their valuation, but in truth expecting to receive lower. Within 4 days we were under offer and our interactions with Tessa and the team were stress-free. Easiest property transaction I have done.
Matthew · 10 November 2023
★★★★★ 5/5
TrustpilotThoroughly recommend
Savills were ambitious for us to achieve the best price with a great deal of experience to guide us in the process. Both Graeme and his team were always calm, professional and responsive and we would thoroughly recommend them.
Sarah · 23 January 2021
Agent replied · 22 October 2024
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
★★★★★ 5/5
TrustpilotOutstanding Customer Service
Emma Cuckow was outstanding. She understood exactly what we were looking for and was proactive in organising viewings which suited a busy working schedule and one tenant who was in the US and could only view by FaceTime.
Thomas · 13 April 2021
Agent replied · 22 October 2024
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Emma
★★★★★ 5/5
Trustpilotexcellent service abd highly recommended
I have been dealing with the Savills letting team for quite a few years and they have provided an excellent service .They are always available to take my calls when i want to speak to them and been very helpful to both myself[the landlord] and the tenants.i would not hesitate to recommend them
Reddy · 5 June 2024
Agent replied · 22 October 2024
Thank you for taking the time to review our service, Reddy - feedback is always incredibly helpful.I’m delighted that we met your expectations.
★★★★★ 5/5
TrustpilotOur experience with Savills has been…
Our experience with Savills has been wonderful!We were offered a lovely home. I would like to express special thanks to Kristina, who treated our family with great attention and professionalism.It's nice to deal with professionals! Thank you
Anna · 20 June 2021
Agent replied · 22 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 1/5
TrustpilotI booked a holiday let with a Savilles…
I booked a holiday let with a Savilles associate company and only did so as the Savilles logo on their website gave me confidence to book. However, the company is untrustworthy and wrongly take money from you. The company is morzine-immo.com and if you search their Google reviews (they don’t have any Trustpilot) you will see people referring to them as scammers etc. Savilles, please disassociate yourselves from unscrupulous companies such as these as they are damaging your good name and reputation.
Darren · 12 April 2022
Agent replied · 22 October 2024
We are very sorry to hear this, we have passed this onto our legal department for investigation but if you could email us your details and any further information we would appreciate it. Email is socialmedia@savills.com.
★★★★★ 5/5
GoogleSavills were fab, and Charlotte is an absolute asset to the company. Superstar. I hope the management of our property lives up to the precedent set by Charlotte (I'm sure it will).PositiveResponsiveness, Quality, Professionalism, Value
Palm · 26 October 2021
Agent replied · 25 October 2024
Thank you so much for your kind feedback, I am so pleased to hear your experience has been so positive with Charlotte. All the best with your tenancy, Laura Lane, Lettings Director
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