Trusted Agent profile · Elmbridge
★★★★★
2,002 reviews across 2 platforms
10 High Street, Cobham, KT11 3DY, Elmbridge, KT11 3DY
Part of Savills, see every office.
Savills's office in Elmbridge, at 10 High Street, is rated 4.2 out of 5 across 2,002 reviews on two platforms, including 157 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Savills Cobham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Elmbridge.
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
5/5
GoogleWe had a fantastic experience with George at Savills.
Dear Portia, We are so pleased you had a positive experience, I will pass on your feedback to George, he will be very pleased. Best Wishes, Laura Lane - Regional Lettings Director
5/5
TrustpilotSale of my Property
Excellent professional friendly service
Thank you, Paul, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
GoogleIan Camplin knows the market extremely well and has recently been advising us on how best to market one of our properties, both in terms of timing and pricing. Not one to try and sell for the sake of securing a sale, Ian has given us his trusted and professional advice on how to achieve the best outcome, at the most appropriate time to suit us. His approach is always friendly and well informed. We have known Ian for many years and he has our trust and gratitude for the kind and professional help and advice he never fails to give. In this industry, we consider Ian to be one of the few, at the top the game. We haven’t found a fault yet.
2/5
TrustpilotShame on you
The support from Savills during our rent period was ok. However we have just been withheld 10% of our rent deposit return because of two small issues. No understanding or flexibility for moving out during a lockdown period. Shame on you Savills!
We are sorry to hear of your experience, if you'd like could you email further information to socialmedia@savills.com in order to investigate further?
5/5
TrustpilotAlex and Caroline stuck with the…
Alex and Caroline stuck with the process through ups and downs and gave considered advice. Not an easy time to be selling a home, and all a bit of an emotional wrench, but all round they made the process as painless as possible.
5/5
TrustpilotI am very thankful to Luke Richardson…
I am very thankful to Luke Richardson who is definitely very helpful, sincere and professional to my letting. I could find my ideal place within 10 days where I am outside UK. He did a great job to my family.
Thank you for your kind review - and good luck in your new home!Regards,Luke
5/5
TrustpilotAn almost painless move.
Victoria and all the team at Savills have been a wonderful support to us in the sale of our home.Always helpful, always positive, and always available.I am never going to move again (I hope) but I wouldn’t think of using any other agent.
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
5/5
GoogleBen at Savills acted for the vendor when I purchased a property in Cobham. I could not have been more impressed with his professionalism, responsiveness and ability to complete the transaction in such a timely manner.PositiveResponsiveness, Quality, Professionalism
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one. Best regards, Simon Ashwell - Head of Surrey
5/5
GoogleExcellent experience from start to finish. Professional approach and worked really well to complete in a really short space of time. Louise was my contact and was fantastic throughout
5/5
GoogleI have dealt with Louis, Charles and all the Savills Cobham team for many years and have always found them to be exceptionally professional. Top Marks! Iconic D&B Limited
5/5
TrustpilotFirst time auction seller
First time auction sellerAs the Executor of my later Mother's Estate I decided to sell her home by auction. Savills guided me through what was for me an extremely emotional and difficult process with professionalism and understanding. I attended the auction and was extremely impressed at Mr. Coleman Smith's (the auctioneer) expertise and skill which achieved a far better result than I had dared to hope possible. I would certainly recommend Savills to anyone thinking of selling a property at auction.Peter Norman
5/5
TrustpilotI am surprised to read all of the…
I am surprised to read all of the negative comments about Savills. I have dealt with them recently and I can only speak highly of them. They have been prompt and swift with sorting out all the queries, always on time, nice and polite and I have only dealt with professional individuals there.Jordan Caskie at Savills is one of the best sales agents I have ever met. I was very impressed with how smoothly he got everything sorted, responding to my messages even during the weekends and negotiating the best deal for me with the landloard.
5/5
GoogleI have been dealing with Savills Cobham for a number of years letting my flat. I always find the team very professional with good communication and finding good quality tenants.
Thank you so much for your kind feedback Robert. It's great to hear you have been so pleased with the service you have received. Wishing you all the best. Laura Lane - Lettings Director
1/5
TrustpilotWaited 40 mins out in cold on Saturday…
Waited 40 mins out in cold on Saturday morning and none of the savills staff turned up. Called sevenoaks branch took them 20 mins to find their property on their own website. In my view Savills the worst eastate agency company in this country .
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
5/5
TrustpilotGreat experience!
Great service from start to finish from the team that ‘showed’ the house to potential buyers to the negotiator who made sure we got a great deal and a smooth pathway to completion. Highly professional, knowledgeable and friendly team.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
GoogleWe were delighted with the high degree of professionalism shown by the team at Savills. Not only were they extremely efficient in managing viewings they also played an invaluable role in progressing the sale process. We were particularly impressed with Louise Kerr and Tim Harrison.
Dear Douglas, thank you for your kind words and for taking the time to post a review. I'm delighted you are pleased and that we were able to achieve such a successful outcome on your behalf. We wish you all the very best in your new home. Best wishes, Richard Winter
5/5
TrustpilotProperty manager
Property manager, Elisabeth Ppasa, was really responsive and helpful whenever a matter arose. Highly recommended.
5/5
TrustpilotSavills, Beaconfield
Richard Sharman from Savills in beaconfield was brilliant from our 1st meeting and taking us around a house that became our 1st home. Couldn’t speak highly enough of him and everything he did to secure our home. Highly recommend to anyone looking purchase a home.
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
1/5
TrustpilotCourt Case.
Be careful with this company. I am currently going to court over a dispute for a tenancy that ended 2years ago. I used to the a tenant at Ochestra house in ilford. They will try to bully you as it is a very big company with unlimited funds even when they have done something illegal. Please be careful
5/5
TrustpilotHouse buying with Savills
The staff that handled the sales was absolutely brilliant. She addressed my concerns and responds promptly to enquiries, I couldn’t have asked for more , she was God sent considering two previous disappointments with two other agencies.The other colleagues at Savills were very helpful and responsive .I will always recommend Savills
5/5
TrustpilotGreat service from Tami Falzon at…
Great service from Tami Falzon at Savills. She always responds quickly to my emails and messages. She arranges contractors when required and has been a great voice of experience with recent dealings with my tenants. I'm delighted she manages my property for me.
1/5
TrustpilotSHOCKING SAVILLS
Looks like I'm not alone in my experience with Savills. I'm yet another tenant, having to fight tooth and nail to have my security deposit returned. They are working in cahoots with The Derwent Group, who are equally as shoddy.Avoid these businesses like the plague.
Savills endeavours to give the best possible service so we would like to address any concerns you have. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can investigate.
1/5
Trustpilotmayhem move😱
Worst moving experience ever!!! Problems with references and didn't tell us untill last minute, lack of communication between staff ..... Too many chiefs not enough Indians .. asked me to transfer the wrong deposit for the new place and even got my deposit owed £1000 short !!!! In previous property we put down New floor and improved the place .... Spent £500 in doing so and now they want to take a chunk out of my deposit to clean the Windows !!!! Ridiculous... Especially when our new rental property with savills is filthy !!! We've been here 2weeks now and still have no front door keys ... Staff are incompetent and after this tenancy we will avoid savills like the plague!!!!!!
1/5
TrustpilotNO ETHICS. AVOID THEM.
If you are still on time avoid them, if not be aware of their doggy practices behind your back and with other entities they operate. I leased a flat from Savills and I started to have problems with them since the first day. During the reference stage, a credit check agency asked me for detailing all my accounts, incomes and investments in the UK and overseas during the last year. It was a very confidential and delicate information. The Savills' agency assistant called my partner and started to discuss my income and investments with him. I was shocked. How could she have my financial information with her!!! It is not legal to share this confidential information, not to say with a junior member of Savills' sales staff!!!! Since then, I knew that I was going to have a difficult relationship with them... I checked the internet reviews and read, to my dismay, that reviews were awful. It was a new building and went we arrived the street intercom was not working. I called them and came a guy from the same country than the Savills agency assistant. He did some work on the building for half an hour and then he came and said "Oh, you know, it was working well!" It was strange as we rechecked it several times before informing Savills. The Savills assistant wrote to us saying we were going to be charged £80 for sending us the guy with no need. Savills did not say at the beginning the quote or even send us an invoice from this third party company. I refused to pay them, as it was not legal. After that I realized that more little things were not connected at home: telephone wires to plug, dishwasher,... Even a neighbor who moved a few months later to the building complained to me about the same problem!!! They were doing doggy business with their tenants to extra charge them... Finally, when moving out, they wanted to charge us for the cleaning even when a professional cleaning was done and extra charge us three times the regular price for it. They maintained our deposit for more than 5 months, fooling us from department to department and even trying to not pay us back if we did not answer a message in 5 days sent on Christmas time.
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Tell us what you need and we'll put you in touch. Savills Cobham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Elmbridge.
