Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNo hot water for 10 months
Absolutely horrible! I live in one of their flat and as for now I have no hot water for 10 months! I have to write 10 e mails to get 1 response! The managers do not pick up or return the phone call. No consideration at all with my problem which seems to have no end. Meanwhile I keep pay my rent which is not cheap
Marcos · 25 September 2024
Agent replied · 29 December 2024
Hi Marcos, we are extremely sorry to hear this and would like to provide a resolution as soon as possible. Could you please email further detail including your address to socialmedia@savills.com so we can facilitate this for you.
★★★★★ 5/5
TrustpilotPurchasing
Thank you so much to Robin, Katharine and the team for their amazing help and support which enabled me to purchase prior to auction. It was great to experience the way in which each member of the team operated with such professionalism making each step an easy one for me. Thank you, Robin and The Team. Tricia
Trizz · 28 May 2021
Agent replied · 29 December 2024
Thank you for your lovely review, Tricia. It was a real pleasure being able to help you and hope you enjoy the new home. Regards,The Auctions team
★★★★★ 1/5
TrustpilotBe careful
My experience with the Savills Team and Lettings Hubs has been horrible. My employer sent multiple references and Letting Hubs lie that they did not receive it. After digging, this issue seems to be quite common with the non British and foreigners. Savills and Letting Hubs clearly discriminate between foreigners and locals. You suck!
Ornelia · 3 December 2021
Agent replied · 29 December 2024
We are very sorry to hear that you had a negative experience. We take pride in offering excellent service and to hear that we fell short of that is disappointing. We would like to follow up with you - could you please email socialmedia@savills.com with more details so we can investigate further?
★★★★★ 5/5
TrustpilotImpeccable service
Impeccable, professional service. Attentive to details, always on time, always caring and kind to everyone involved. Thank you
Victor · 10 March 2026
Agent replied · 19 March 2026
Thank you for taking the time to review our service, Victor Belogub- feedback is always incredibly helpful. I’m delighted that we met your expectations.
★★★★★ 5/5
TrustpilotTroy Budd/ savills in bristol
I will recommend Troy to everyone. He is responsive, always constructive, and clear with advice. After meeting him for 10 minutes, I decided to sell through Savills. No other agent could come close. I am very grateful. I am sorry I did not have chance to personally thank, because I do not live in Bristol
Chas · 10 September 2021
Agent replied · 29 December 2024
I really appreciate your kind feedback, it was a pleasure to work with you and wish you all the best!Regards,Troy
★★★★★ 5/5
TrustpilotExcellent service
I selected Savills after meeting other agents in the area. Happy with the decision as they arranged some viewings quickly and received an offer which accepted within 2 months.Peter, James, Dan and the team very professional and pleasure to work with. Thank you
Mark · 2 March 2023
Agent replied · 29 December 2024
It was a pleasure to work with you, Mark, and very happy everything worked out.Regards,Peter, James and Dan
★★★★★ 5/5
TrustpilotSavills - the right estate agents to choose
On appointment you meet or are advised of the team that will be looking after you. Nothing was ever too much trouble. The experience of the company meant they knew who the right buyers were. They worked hard at synchronising everything so my purchase went welll too. The sale and purchase went very well due to very good management
Sue · 20 December 2025
★★★★★ 5/5
TrustpilotThe Savills team - best agents in thexarea
The Savills team have fully managed our property for several years. Throughout the time they have been fantastic and the only agents in the area to act as if the landlord were their client and not the tenant. They have advised properly on maintenance issues, protecting us where necessary but always ensuring the property was visited, maintained and tenants respectfully dealt with.
Sally · 15 November 2024
Agent replied · 29 December 2024
Thank you for your kind words and for taking the time to post a review, Sally. I’m delighted you are pleased and that we are able to achieve such a successful outcome on your behalf.
★★★★★ 5/5
TrustpilotAfter being let down by many potential…
After being let down by many potential purchasers we decided to try to sell at auction for the first time.We can highly recommend Savills! Nicholson Boyd explained the whole process and was there for us every step of the way to a successful sale on the day. Excellent communication throughout. Thank you Nicholson.
Karen · 23 December 2021
Agent replied · 29 December 2024
Thank you for your kind words! I am so glad we were able to get the result you wanted. Regards,Nicholson
★★★★★ 5/5
TrustpilotSavills...simply brilliant
Savills were simply brilliant. Caroleanne Gallagher was at our side throughout the whole sales process and made the journey stress and pain free. The level of contact and communication was 100%. We cannot praise them enough and would use Savills again in the future without question. A great team. Thank you.
Duncan · 7 April 2022
Agent replied · 29 December 2024
Thank you for your lovely feedback. I am so glad to have been able to help you with your sale and I hope to work with you again in the future!Regards,Caroleanne
★★★★★ 5/5
TrustpilotExcellent Ele
Ele was fantastic throughout the whole sale process. Her communication was excellent as was her market insight. I would suggest that Savills ensure they retain her at all costs as I am sure other competing businesses wold be extremely lucky to have her. Ten out of ten.
RW · 29 September 2022
Agent replied · 29 December 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.RegardsEle
★★★★★ 5/5
GoogleWe’ve recently let through Savills and we couldn’t be happier with the process. Emily and Aimee provided us with a personal, professional service and acted with integrity throughout. Thanks to them we have happily moved into our dream rental.
Thank you again!
Melissa · 22 July 2025
Agent replied · 17 October 2025
Thank you for your wonderful review, Melissa. I am delighted to hear Emily & Aimee were on hand throughout, to help you get everything organised to move in to the cottage.
Best Wishes, Laura Lane - Regional Lettings Director
★★★★★ 1/5
TrustpilotAmateurs.
Attempted to phone them during office hours and the phone was never answered and calls not returned. Also went to view a property and the agents never showed up. A truly awful experience and in summary, they are amateur at best. Also, best to ignore the 5-star fake reviews.
Richard · 21 September 2024
★★★★★ 5/5
TrustpilotGreat service - thank you!
Ritesh Gopaul has been my property manager for the past 18 months. The service has been excellent. Being a property manager is a tough role and I’ve had mixed experiences in the past. Ritesh is prompt, efficient and has managed the tenant landlord relationship effectively. Thank you!
H · 14 September 2022
Agent replied · 29 December 2024
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Ritesh
★★★★★ 5/5
TrustpilotA totally different letting experience!
I dealt with Euan Williams and Iona Paloka at Savills Maida Vale. They were absolutely incredible - diligent, friendly and so efficient. They nailed my property search from the word go and helped me sign the flat of my dreams. I cannot recommend this office enough, far superior to any other estate agent I have ever used.
Sophie · 8 February 2021
Agent replied · 29 December 2024
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
★★★★★ 1/5
TrustpilotAppallingly Letting Service
After visiting my daughter’s new flat which is let by Savills, I have to say that I am absolutely appalled that they consider this a suitable property.The property is in my opinion uninhabitable for humans with faulty electrics, vermin infestation and no hot water/ heating.Savills have been notified of the issues two weeks ago but have still not resolved any problems, they are obviously not fulfilling their obligations as a managing agent to the tenants. Further to this they expect the tenants to be available to liaise with any 3rd parties to rectify any problems rather than their staff being available ( for which they do receive fees for from the 2K monthly rent)- absolutely disgusting customer service.
Alison · 26 November 2023
Agent replied · 29 December 2024
Hello Alison, we would like to hear more about this issue. Please email further detail including the Savills office that your daughter has been dealing with to socialmedia@savills.com so we can investigate.
★★★★★ 5/5
TrustpilotPersonable and Friendly
Michael Smit led the acquisition of my property. It was a smooth process even though there were some issues with the property. Even after acquisition Michael was on hand to deal with some teething problems and was courteous, friendly and a really easy person to get on with.
M · 8 July 2022
Agent replied · 29 December 2024
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best.Regards,Michael
★★★★★ 5/5
TrustpilotMarcus was exemplary
Marcus was exemplary; I’ve been in the property business for 40 years and he is what I would call (he may not like this!) an old fashioned agent; attentive, helpful, polite and informative. He put most agents to shame. I hope Savills know what they’ve got. Thank you very much Marcus.
Sarah · 10 February 2022
Agent replied · 29 December 2024
Thank you for such a lovely review. I am so glad to have been able to assist. Please feel free to reach out with any further enquiries.Regards,Marcus
★★★★★ 2/5
TrustpilotTerrible communication all around
Terrible communication all around. Our entire tenancy was meant with poor service and they rarely got back to us unless chased.
Customer · 22 September 2026
★★★★★ 5/5
TrustpilotGreat service from Graeme and David
Great service from Graeme and David - Graeme was a great help ensuring that we were able to proceed with the transaction smoothly. I will highly recommend Savills to all my family and friends. David was a great help in showing us properties and ensuring that we felt comfortable with our decisions. Both were accessible at any time.
Mustafa · 21 September 2020
Agent replied · 29 December 2024
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
★★★★★ 5/5
GoogleThank you Louise for all your help and patience in my purchase of my soon to be new home in Ockham. I am very excited and pleased. I found you very professional, very friendly and efficient at all times - thank you once again. John
John · 24 October 2022
Agent replied · 23 October 2024
Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that Louise was able to achieve such a successful outcome on your behalf. With best regards, Simon Ashwell - Head of Region
★★★★★ 1/5
TrustpilotShocking company to do business with
Since Savalls has taken over the management at Heron Place in W1They must rank as one of the worst managing agents I have worked for in over twenty years. The accounts department is non-existent. I'm owed ten thousand pounds in two outstanding invoices. It is now time to issue court proceedings. I am not the only contractor on this site who refuses to do more work for them. They may have a fancy website and boast on social media how great they are, but their management team is useless.
Peter · 16 November 2023
Agent replied · 29 December 2024
Hi Peter, we would really like to hear more about this situation so we can investigate as a matter of priority. Could you please email further detail and any contact information you have to socialmedia@savills.com so we can look into this.
★★★★★ 5/5
TrustpilotMany thanks to the team at Savills
Many thanks to the team at Savills, Stamford, for successfully selling our property. The entire process was managed in a highly professional manner and was excellent value for money. James Abbot was always available to give advice and guidance , kept us fully updated and inspired confidence and trust.We have no hesitation in recommending Savills.
Sanderson · 18 April 2021
Agent replied · 29 December 2024
Thank you very much, we have loved acting for you and wish you every happiness in your next home.Regards,James and the Stamford team
★★★★★ 5/5
TrustpilotA far superior experience to other property managers
Our landlord changed managing agents during the course of our tenancy and the difference since Tami Falzon has taken over the property management is staggering. Tami and the team are professional, polite and quick to find solutions. The contacts Savills uses for maintenance do work of a high quality and have, without fail, all been very helpful and friendly.
Jessica · 27 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.