Trusted Agent profile · Elmbridge
★★★★★
328 reviews across 2 platforms
7 Baker Street, Weybridge, KT13 8AF, Elmbridge, KT13 8AF
John D Wood & Co.'s office in Elmbridge, at 7 Baker Street, is rated 3.7 out of 5 across 328 reviews on two platforms, including 124 Google reviews rated 4.6.
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
2/5
TrustpilotAsked you for a good review and their job done
They acted very helpful and responsive at the beginning of your renting to win a good review from you, and after that... they attitude changed
We're sorry to hear your experience did not go as expected. We take our customer service very seriously and would appreciate you contacting us on hq@johndwood.co.uk so that we can investigate further.
1/5
TrustpilotJohn D Wood Richmond Branch Lettings and Property…
John D Wood Lettings and Property Management Richmond Branch, are extremely unprofessional and constantly lying. They fail to manage properties, and never accept any accountability for their constant service failure. Stay away!
1/5
TrustpilotJohn D Wood Richmond Branch Lettings…
John D Wood Richmond Branch Lettings and Property…
1/5
Trustpilotno deposit back after 10 weeks
no deposit back after 10 weeksI rented from John D Wood for 2 years. They were unbelievably incompetent and non-responsive for the entire tenure. now I have to ring them every week to try to get my deposit back.
1/5
GoogleI would advise anyone to avoid renting through John D Wood. Our agent, James did not represent our needs and on numerous occasions went against our wishes which eventually culminated with him raising our rent to more than we had already agreed with the landlord. JDW continued to show people around our flat after we'd made an offer and paid for referencing, entertaining another higher offer forcing us to up our asking price after all other estate agents had removed the flat from the market. We were manipulated and essentially blackmailed into paying above what had been agreed and threatened we'd lose out and lose our referencing fee if we did not act in a short space of time. Estate agents are abysmal at the best of times but JDW are particularly untrustworthy, money grabbing, capricious, crooks.
5/5
GoogleA very professional and impressive services. James the agent who dealt with us went to great lengths to ensure that we were able to see all the properties we wanted to in a very tight schedule; he gave us a comprehensive breakdown of the agents fees (which were much more reasonable than most); and an honest run through of the contract. Having rented seven houses in seven years and looked around dozen before settling on this one, I can honestly say they were the easiest to deal with and most professional I have come across.
5/5
TrustpilotThe perfect solution
The Lymington office lettings-department provided the perfect solution to our fixed-term renting requirement. Special thanks to Conor for his quick efficient and friendly service.
1/5
TrustpilotThey will make you chase your own money.
Expect this company to be totally negligent returning your deposit (even if your landlord agreed for this to be released). They will make you chase your own money for weeks after you moved out, an absolute nightmare.
Dear Daniel Ambrus, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
1/5
TrustpilotCondescending, unprofessional and slow
Avoid this company at all costs!!!
5/5
GoogleWe had a great experience with John D Wood, especially with Alice Miller. They were all very helpful, supportive and professional throughout the whole rental process. We would highly recommend John D Wood, Weybridge.
Many thanks for the amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThe worst agent service I have ever…
The worst agent service I have ever seen in my life. We have been dealing with them for more than a year. We wrote a letter to them complaining and nothing was ever done. They delegate their work to everyone, they just pretend they work. Never hire them.
5/5
TrustpilotJ D Wood did a fantatic job helping us…
J D Wood did a fantatic job helping us sell our flat in Wimbledon Park. We faced a few hurdles that were unexpected but Chris and Lewis got things on track and got the sale through when we had given up. I would thouroughly reccomend them if you are considering selling a property.
5/5
TrustpilotToby Nalder at the Earl’s Court office…
Toby Nalder at the Earl’s Court office was extremely helpful and professional, making sure I always was informed of any new property and handling any request swiftly.
5/5
GoogleLooking for a rental property - JDW team provided a professional, friendly and a "happy to the go the extra mile" service. Special thanks to Hayley for being awesome.
1/5
TrustpilotAttached marketing banner to my property without consent
This company is fly-posting marketing banners on my property's fence without consent. I've reported them to the local council.
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
5/5
TrustpilotNadia - An Excellent Agent (John D Wood) To Deal With
Nadia, at John D Wood, was an excellent communicator and frank about the flat, the market and clients. She was obviously knowledgeable about the product, prompt in placing the flat in the market and with viewings. I really would like to give Nadia, at John D Wood the opportunity to rent this flat for me when it becomes vacant again - I really valued and will value Nadia's approach.
5/5
TrustpilotVery experienced and competent
Very experienced and competent. Pleasant and easy to deal with.
1/5
TrustpilotRENTERS BEWARE
RENTERS BEWARE John D Wood is a very deceitful company. They are withholding my rental deposit after nearly 4 week’s without a satisfactory explanation. They have ignored all requests and constantly lie to me. RENTERS BEWARE
5/5
GoogleThe staff at John D Wood are very polite and professional. James has been particularly efficient and reliable. Many thanks to you all for your valued service.
5/5
GoogleVery good support, being a foreigner in my rental process in the UK, JDW staff were great and nothing was left unattended, special thanks to James.
5/5
GoogleExcellent estate Agent, Helpful and professional and actually worth their fee.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleThomas Barham and his collegues acted in the most professional manner in the succesful sale of our propertyand we would have no hesitation in either using them or recomending their services to other sellers.PositiveProfessionalism
Thank you for your brilliant comments and 5* review! I will make sure your kind words are made known to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
5/5
TrustpilotHad a really good experience
Had a really good experience! Ellie Bowers the estate agent I was in contact with was very nice, efficient... She showed me a few properties and really into consideration what I liked and did not liked and found me the ideal flat. Her approach was not as salesy as can be with some other estate agents. Feels like she really cares about her customers. I would highly recommend.
4/5
TrustpilotJohn D Woods a great choice
We are very satisfied with a capital V with the service we received to sell our property in Weybridge. All the team are great but Ruby Rowntree who dealt with us from day 1 is excellent both caring and professional.
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