Trusted Agent profile · Elmbridge
★★★★★
1,548 reviews across 2 platforms
51 High Street, Esher, KT10 9RQ, Elmbridge, KT10 9RQ
Part of Hamptons, see every office.
Hamptons's office in Elmbridge, at 51 High Street, is rated 4.3 out of 5 across 1,548 reviews on two platforms, including 139 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hamptons Esher Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Elmbridge.
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
2/5
TrustpilotUnpleasant correspondence with Selina…
Unpleasant correspondence with Selina Doran, when simply enquiring about a property. Judgmental and assumptive attitude about my situation, which left me with a decidedly bitter taste. Would not recommend.
5/5
TrustpilotGreat service provided by Grace Campbell
Grace Campbell, who manages the property, dealt really well with our maintenance issue and sorted a washing machine replacement very promptly.
5/5
TrustpilotMy experience with Hamptons has been…
My experience with Hamptons has been with property management and my property manager has been Selen. She is efficient, prompt and always has the best interest of the landlord.
5/5
TrustpilotHamptons Guildford - above and beyond.
We recently sold two properties in Surrey, one though Hamptons and one privately. I cannot fault Simon Jordan at the Guildford Office who provided excellent advice all the way and was even prepared to help us with guidance on the private sale, going well above and beyond our expectations. I have no hesitation in recommending them.
5/5
TrustpilotJulian Powell
Julian Powell, who manages my flat in Clerkenwell, has done a superb job, especially in arranging a speedy clean between tenancies. I am very grateful for all his help and efficiency.
We are delighted to hear Julian has had such a positive impact on your experience with us and we look forward to sharing your feedback with him.
5/5
TrustpilotPatryk has given outstanding service…
Patryk has given outstanding service since he came into the job.It is a delight to have a comptent person to go to when things go wrong.Much better service than previously.
1/5
TrustpilotWe were repeatedly promised things by …
We were repeatedly promised things by the agent but as soon as we moved in (after first stressing us someone else was interested in the property) he pretended like what he has said never happened. Check the inventory report thuroughly as well as they had left things out. They use all the games in the book and make sure you get everything you are discussing in writing!
2/5
TrustpilotPoor service with change of tenants
Poor service with change of tenants. The person responsible did not coorodinate with the person who wrote the inventory report.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotBest experience
Yoanna helped me to find the right apartment in Bath, she is very helpful and professional.She tries her best to ensure you have the best and easiest experience to find your new home.Definitely would recommend her and The Hamptons if you are looking for a new place in Bath or Bristol.
5/5
TrustpilotEffective property management
Since Gemma Ward took over as property manager, our experience of the support delivered by Hamptons has returned to the levels of our initial years working with them. She is very responsive, thoughtful about the options available to address a problem, and follows up issues effectively.
5/5
TrustpilotHamptons Chiswick
Laylee, Emily & Justin have been fantastic in completing the sale of our property in Chiswick. It is rare to find an agent who actually believes they are selling a property and need to be informed entirely about what they are selling. All three were exemplary and got us a great price for our property. Highly recommended.
5/5
TrustpilotReview April Hamptons
April at Hamptons has been very helpful and prompt in responding to my queries. She is a great property manager and it is a pleasure to work with her!
1/5
TrustpilotHamptons Whetstone AVOID
Hamptons Whetstone branch never showed for the viewing as arranged. I'll be buying my property through someone else.
5/5
TrustpilotDane had gone above and beyond both…
Dane had gone above and beyond both with we bough a property and during our current sale. Thoroughly recommend Hamptons!
5/5
TrustpilotDOWNSIZING
I was given a very personal experience nothing was too much trouble and I felt Fiona and her colleagues did everything they could to help me purchase and settle into my new home .
5/5
TrustpilotSocket fuse tripping
Had a major electrical problem over the weekend and Jenny Powell in the Marlborough office got everything arranged very quickly - Elite Electrical came out within 2 hours and got everything up and running again very quickly especially as we weren’t sure what was causing the problem.
5/5
TrustpilotVery good experience overall
I rented with Hamptons for 4 years in West Hampstead. Our property manager (Holly) was always helpful and responsive and any small issues with the flat were sorted out fast. Moving out was also smooth and we got our deposit back without hassle. Very good experience overall
5/5
TrustpilotHamptons has been responsive to my circumstances…
Hamptons has been responsive to my requests and supportive to issues and changes. They have actioned necessary works quickly and provided follow-up. Friendly and polite staff.
5/5
TrustpilotAppliance repair
Recently my washing machine tripped the whole flat’s electrics. First thing Monday morning an appliance specialist was sent to the house to have a look and resolved the problem. Petrina ensured the specialist visited promptly and followed up what would happen if it couldn’t be fixed.
5/5
TrustpilotAmazing Service Stratford Upon Avon Branch
We have been letting our property through Hamptons in Stratford Upon Avon for 19 months. We recently had new tenant and the change over was only 4 days. We needed essential works completed before new tenant arrived. We was on holiday and Olivia (Lettings Negotiator) was amazing supplying and coordinating contractors to complete the works within 48 hrs! Amazing service.
5/5
GoogleAbsolute pleasure to work with Nick Roberts at Hamptons Estate Agents. He understood our requirements and was able to professionally manage the entire transaction. We never had to follow up for anything - everything was managed in time and better than our expectation. Highly recommendedPositiveResponsiveness, Quality, Professionalism
5/5
Trustpilotgood service, conscientiouse, they do what they say
Hamptons are a good agency. They are reliable and helpful and will manage your apartment well, taking care of problems and keeping you informed.
4/5
TrustpilotHigh quality property managers- its…
High quality property managers- it's the people and individual property managers that make the different and Hampton's have a higher standard as personified by Patryk Lehmann
1/5
TrustpilotNo hot water
Its been a week with no hot water in one of their rental properties and they are not doing anything about it!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons Esher Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Elmbridge.
