5/5
TrustpilotJudy Palethorpe is all that is good with…
Judy Palethorpe is all that is good with the Hamptons!
Trusted Agent profile · Elmbridge
Hamptons Esher Sales reviews in Elmbridge
★★★★★
1,548 reviews across 2 platforms
51 High Street, Esher, KT10 9RQ, Elmbridge, KT10 9RQ
Part of Hamptons, see every office.
Hamptons's office in Elmbridge, at 51 High Street, is rated 4.3 out of 5 across 1,548 reviews on two platforms, including 139 Google reviews rated 4.8.
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Reviews
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotJust a quick note to say a big thank…
Just a quick note to say a big thank you once again to Rebecca Pole in the Rickmansworth office, the level of detail and service is to be commended, she is always polite,professional and extremely knowledgeable.Thanks
Agent replied · 23 October 2024
Thank you for leaving us a review, it is fantastic to hear Rebecca and the team provided you with such a high level of service. We look forward to sharing your review with the team.
5/5
TrustpilotFlat Management
Anca Ciobanu does and excellent in managing my flat letting on behalf of Hamptons. She is always very responsive, reliable and provides options for maintenance costs. I am very happy with her work.
2/5
TrustpilotMight be a personal experience but…
Might be a personal experience but somehow slow to get in contact with the staff as they always seem to be on holiday...
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotTerrible company to work with
Terrible company to work withWhen you renting one of their properties they threaten marketing visits to pressure you to renew soonerEmpty platitudes are their standard style of communicationCustomer service non existentWorst ever!
Agent replied · 23 October 2024
Thank you for your review. We are disappointed to hear you feel this way and would like to look into your feedback in more detail. Please contact customercare@hamptons.co.uk with your full name and details who will ensure this addressed.
5/5
TrustpilotHamptons and my property manager
Hamptons and my property manager, Amy Goldstein, are both terrific. They are responsive, use excellent repair groups and are a pleasure to work with. I feel we are lucky to have them as our property managers.
Agent replied · 23 October 2024
Thank you for leaving us a review. Customer service is very important to us and as such we are delighted to hear Amy has been a pleasure to deal with, thank you again.
5/5
GoogleNick has been a pleasure to deal with from start to finish.PositiveResponsiveness, Professionalism
4/5
TrustpilotHamptons have been in charge of renting…
Hamptons have been in charge of renting our property in Taplow for the past 3 years. In general the service has been good particularly from Judy in the Maidenhead office. However she has sometimes been let down by the performance of Hamptons accounts department who have not always measured up when using their third party payment service.
5/5
TrustpilotWe have rented through Hamptons many times.
We have rented through Hamptons many times over the years whilst in between selling and buying our next property. They have always been very professional. We are renting now and Jocelyn, our property manager, has always been proactive, helpful and friendly. She keeps us informed when things need sorting out.
5/5
TrustpilotThanks Melanie for always responding…
Thanks Melanie for always responding to my enquiries so quickly and efficiently.
1/5
TrustpilotThe absolute worst housing management…
The absolute worst housing management and agency. Over the years we (the tenants) have been spoken to with disrespect and when requested any improvements/issues, responses took weeks. Utterly incompetent.
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotAs a long term landlord......
Hamptons have managed our home for 5 years. They handle all the issues, large and small. What I particularly like is that when they make a mistake, they will acknowledge it and work hard to resolve it. They are also very flexible in their approach. That's how to build a long-term relationship. We are all human, but these are decent, reasonable people.
5/5
TrustpilotNick Summerfield Is our new account…
Nick Summerfield Is our new account manager he has made the transition from the previous manager with his professional attitude we look forward to working with him going forwardColeen and Brian ayton
5/5
TrustpilotProfessional and Outstanding are Hamptons
I have today completed on a property with Hamptons Stanmore. Hannah and Syed at their offices have been outstanding from the first viewing to completion. Nothing was too small or big for them to deal with, their communications were outstanding as well their their professional attitude and approach. I would definitely recommend Hamptons to anyone who wants great professional service.
5/5
TrustpilotFirst class, professional service
Can’t fault the service from the team at Stratford on Avon office during our sale. They invested time at the start to get to know our house, which was somewhat individual, did a great job to pre qualify potential buyers and nothing was too much trouble during the completion process. We’re very grateful to Paul, Jacob and Owen.
5/5
GoogleHamptons were great for out purchase in Thames Ditton. James and Zachary always got back to us promptly and were honest and helpful in their approach always keeping us in the loop and ensuring our expectations were managed well. Thank you very much for making what we all know can be a very stressful time as pleasant as possible.PositiveResponsiveness, Professionalism
1/5
TrustpilotCannot get hold of them
Cannot get hold of them, they wont return e mails or calls.....will go elsewhere to purchase a new home !! poor sellers must think no one is interested in their homes
Agent replied · 23 October 2024
Thank you for your feedback, we are naturally disappointed to hear to hear this and would welcome the opportunity to address your comments with the team. Please do email customercare@hamptons.co.uk with your full name and the name of the branch you dealt with for us to investigate further.
5/5
TrustpilotWe had very good service from Hamptons.
We had very good service from Hamptons.Sophie and Sharon presented our property professionally and efficiently.We were kept informed of progress promptly at all stages.Really good tenants were found for us within five days of launch.The proceeding paperwork went smoothly.We can strongly recommend them to prospective landlords.Jenny Smith and Jill Steeden
4/5
TrustpilotThanks to Riccardo Sapia at Hamptons…
Thanks to Riccardo Sapia at Hamptons for his sensitive and professional approach when selling our house.
4/5
TrustpilotAnca managed our rental property in…
Anca managed our rental property in Clapham. She was very attentive and on top of managing the tenants and related issues / requests in a timely manner. Great job Anca !
5/5
TrustpilotGood experience in general with…
Good experience in general with Hamptons - I have had the pleasure of corresponding with Anca Ciobanu, who is always prompt and will assist with professionalism any issue you may have
5/5
TrustpilotHamptons quality service
I have had a number of interactions with Hamptons. The main contact point is Lucy Desborough. I found the service to be responsive and efficient. The interactions are friendly and helpful.
5/5
TrustpilotSamantha Jennings was excellent
Samantha Jennings was excellent. very proactive and helpfulAlways a pleasure to work with
5/5
TrustpilotRepairs for Hamptons
We've been contractors helping the Hamptons Property Management Team for years and have always been really impressed with their dedication to their landlords and tenants as well as being a friendly bunch! Becks (Rebecca Hitchman) always puts a smile on my face with her calls and impresses me with her attention to detail.
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Tell us what you need and we'll put you in touch. Hamptons Esher Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Elmbridge.
