Trusted Agent profile · Elmbridge
★★★★★
1,543 reviews across 2 platforms
51 High Street, Esher, KT10 9RQ, Elmbridge, KT10 9RQ
Hamptons's office in Elmbridge, at 51 High Street, is rated 4.3 out of 5 across 1,543 reviews on two platforms, including 139 Google reviews rated 4.8.
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotSharon James is a fantastic Lettings…
Sharon James is a fantastic Lettings Agent. She dealt with an incredibly fast turn around on my property in Hampshire and has now let the same property twice. She goes above and beyond in her service and I could not recommend her nor Hamptons more. Thank you.
2/5
TrustpilotTook fees and ran
Hamptons successfully one time rented out our thames riverside home near Windsor. However, once they had their money, the service disappeared. The after sales team is very junior, inexperienced and not able to manage the tenants they place into the high cost home. Our house and furniture was damaged, a deposit refund was due, but Hamptons totally failed to get my damages paid and effectively ran away. Steer clear would be my advice.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotPersistent harrassment
2-3 years after leaving the property, myself and my former flatmates still receive calls, emails, texts about works to the property, updates etc. Despite multiple complaints and requests for this harassment to stop, yet it continues. They were an absolute disaster when I was in the property with delayed and mismanaged works being the norm. I would strongly urge anyone considering using them to have a look elsewhere, if they can't even update tenant details 2 years after our departure they can hardly be competent?
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotAmeesha Florant - Hamptons Int
Ameesha Florant has been managing my property for only a few months, however, she has restored my faith in the human population. I am 250 miles form the property and having her on hand, being diligent and available, is a god send.
Thank you for leaving us a review, it is wonderful to hear how helpful Ameesha has been and we look forward to making her aware of your feedback.
1/5
TrustpilotEndless spamming after just one viewing
I’ve booked one viewing with Hamptons and have been spammed ever since. I never signed up for their mailing list, and have repeatedyl unsubscribed but keep receiving their mails. I have even emailed them to request that they remove my details from their data base, and I’ve called, but I simply receive no response or actions. I will be reporting them as this is a GDPR violation.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHamptons are absolute winners!
Joe and the team at Hamptons have been incredibly responsive and helpful. We moved into our flat in August and there have been a couple issues but Joe has always been on top of them and really responsive. This is our first flat in the UK and we had very little knowledge going in so their assistance has been amazing.
5/5
TrustpilotHamptons is a friendly and helpful…
Hamptons is a friendly and helpful estate agency. I am renting an appartment from them. The post rental support and exceptional. Each time there is a problem with the place, it gets attended to super quickly. Especially Lucy is highly responsive and organises to get things done quickly and also double checks with me to ensure resolution.
5/5
TrustpilotA quick sale with a full offer
A quick sale with a full offer. Ella Smith was always available to talk over any questions and actioned any requests that I asked of her.Great service and a company I will definitely use in the future should the occasion arise.
5/5
TrustpilotFlat rental
I have used Hamptons to manage the rental of my flat for many years and have found them to be efficient, professional and friendly. I would absolutely recommend them
5/5
TrustpilotHamptons professionalism
Rebecca has been an awesome property manager to communicate with. Eversince I moved into my property she's been very helpful interms of getting things sorted as quickly as possible and also being really nice about settling in! Overall she's been really helpful and communicative as well, which is not something thats easy to find nowadays in property management
5/5
TrustpilotHamptons in Dulwich Village is an…
Hamptons in Dulwich Village is an absolutely outstanding agency. Not only have Mel and Callum been extraordinarily hardworking and energetic on our behalf but also very friendly and hugely supportive. Whenever we’ve turned to them for advice, it has been prompt and wise
5/5
TrustpilotWe have been with Hampton for 10 years…
We have been with Hampton for 10 years and we have had very good relationship with them. Some ups and down,very few... but problems always resolved by them Our Present manager Mya Miller has been excellent,can recommend her.
5/5
TrustpilotI have been letting out my property…
I have been letting out my property with Hamptons using their fully managed service for the last 6 years. Mandy has been really helpful with any issues that have occured. I would recommend Hamptons to any landlords and tenants.
5/5
TrustpilotJacob Forster at Hamptons in Stratford-Upon-Avon…
Jacob Forster at Hamptons in Stratford-Upon-Avon was primarily instrumental in achieving a far better price for my property, far exceeding other Estate Agents. He kept me well informed along the process every step of the way. It was a pleasure doing business with him rather than the fraught experience it might have been after living in my property for almost 23 years.
1/5
TrustpilotHorrendous service
Horrendous service, avoid at all costs if possible!!! Rude staff who contact you on their terms but unreachable when it’s the other way around. I was v accommodating to the estate agent (Josh from the West Hampstead branch) when they were asking for when he could arrange viewings in the property I was moving out of however, one day I got ill and whatsapped him early morning saying unfortunately I was at home not well please cancel the viewings for that day - I appreciate this sounds inconvenient but it was unavoidable. I got no response and had to call the office late morning when extremely ill to explain to them. Whoever answered the phone was also rude saying how it was v last minute and signing down the phone - I explained I had messaged Josh earlier and had no response / I’m also very ill so least of my concerns. Two weeks later I had to have emergency surgery related to previous illness and whatsapped Josh to ask him if there were anymore viewings booked in as I would be at home recovering ….. once again ….. no reply, and only one tick so no idea if he’s blocked me. I assume the flat got taken quickly so luckily there were no viewings but his lack of communication was super inconvenient especially at a time I was unwell. Just unnecessary stress wondering if people are going to show up to the property and I’m bed ridden - even more annoying how he was very active and responsive, relentlessly pestering me when he wanted something from me but couldn’t be bothered to reply to me when I wanted something. Both encounters, Josh and the lady I spoke to in the office when I called, just so rude - v bad business practices made a stressful time in my life 10x worse would not recommend.
1/5
TrustpilotAn abomination of customer service…
An abomination of customer service during my tenancy. Our property manager, Victoria, was a psycho-maniac with procedurial methods, and withheld information regarding the processes used until once it was too late and we were liable to pay the bills. For instance, our electricity meter was not functioning, and upon notifying her, she took the liberty of immediately dispatching an electrician without warning us we were responsible for paying the astronomical bill for his 2 minute visit. The flat was left in very good condition, cleaned to a professional standard as requested in the contract. The only replaced piece of furniture was a damaged lamp which electrocuted my flatmate. I do not recommend signing a contract managed by this property.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHighly recommend Hamptons
We used Hamptons, Alton to sell our property. We highly recommend the calm professionalism of Adam, Peter and Dean in doing their best to produce a regularly updated brochure and point out the highlights/selling points of our property. Lovely people to deal with. Thank you.
1/5
TrustpilotThey still haven’t returned my deposit
They still haven’t returned my deposit. Two and a half months after leaving a property! Communication was non existent for weeks. They’ve now come out of the woodwork recently and made a load of nonsense claims. I’ve asked them for proof, they have provided none. It’s a crime that these companies get away with wringing money out of tenants. And the way they do it is so blatant. They undermine, belittle and obfuscate with their communication. I looked after the property I rented, I had a cleaner come in every week and I stayed in touch with the repair man when there was a fault (the owner preferred this as they thought Hamptons were useless, they were right). I replaced the curtains with new plain curtains, as the ones the owner used were around 30 years old, thin, stained and they smelled bad, hamptons, charged me for leaving the new curtains, not hanging the old smelly curtains back up (I left them in a bag, I didn’t want to touch them let alone hang them up) and charged me another £90 for someone to supposedly take the new curtains out of the house (I suspect they’re still there). They also charged me for a broken kitchen unit, the back had fallen off, so I realised, when emptying the kitchen cupboards on moving out. This kitchen, again, was 30 - 40 years old, the units were rotting, I left the part on the kitchen bench for the repair man, kerching, another excuse for Hamptons to charge me. This company has no soul. Heartless, mindless, and useless at looking after houses and their inhabitants, just awful.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
2/5
TrustpilotUnhelpful and all round bad at their job
I rented a flat recently with Hamptons Tower Bridge and the property manager DEFINITELY didn't check the flat properly. I had to figure out lots of things myself - how appliances work, how the boiler works, etc. There are no manuals or basic instructions to let the tenants know basic things around the flat. My parents rent out a property in Battersea to tenants and they say it's standard that property managers should help "onboard" the tenants and leave them with manuals and things for appliances etc. What's worse - the shower drain was totally blocked. Kitchen light fixtures are not working. Fridge lamp is not working. Tumble dryer not working...all these things the property manager should have checked first. The agent harassed me before signing on to become a tenant even when I told her that I had caught Covid so I couldn't respond within 24 hours which she never mentioned that it had to be such a quick turnaround in deciding whether to rent the place or not. It feels like they reel you in so they can earn the commission from the landlord, but then ditch you once they've "sold" you the property. On top of this - I've notified them that I'm a single occupant and would therefore need them to also back me up to the Council that I'm eligible for single person discount. The rest of the tenants are moving in 3 months later. Despite the fact that they blatantly know this, they refuse to let the council know just because there are 3 tenants on the tenancy agreement - that level of rigidity and unhelpfulness is just second to none. I'm looking to buy my first property soon - I would definitely avoid buying through Hamptons.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotSo many problems
So many continuing problems with the flat, which we were already paying £100 extra a month for, with a full year paid upfront in advance. For this kind of money I'm expecting an excellent flat, well maintained and well kitted out, with minimal problems, but it's been a constant stream of issues that I've had to make myself available for to help solve. Outstanding problems of overflowing gutters from flats above cascading water down. Smelly drains that we've tried cleaning ourselves. So many shoddy things that needed fixing. Blooming mould in the living room ceiling - and still nobody has come to fix it. They even had the cheek to tell me that 'I'd been given the go ahead to get it sorted with the upstairs flat' - as if I don't have enough things to be getting on with, having made myself available for the plumbers, electricians, wall repair men, handymen and surveyors. What a joke.Final straw that absolutely drove me to write this review, was the companies attitude and approach when the boiler exploded on Christmas Eve, and the office was empty. For a start, the stopcock to the flat is broken, so no way of turning the mains water supply off to the property without turning the whole building off - which we had to do, on Christmas Eve, to the chagrin of the other three occupiers. When I got no response from calling Hamptons offices, and their Out-of-Hours mobile numbers, I got through to the central emergency team - who didn't have access to any of the same information on a central database that the branch team did, so told us that unless we could get hold of the landlord ourselves [who we had never had any contact with, as Hamptons are the managing agent] and supply them with a British Gas policy number, then they couldn't get a plumber out, otherwise we would be liable for the full cost of the emergency plumber - on Christmas Eve - at 6pm. They were enormously unhelpful, I was absolutely furious, and after 3 hours of back and forth, managed to get one of the other flat occupiers to contact the landlord, who got someone round.The absolutely disgraceful amount of stress and anxiety - and the constant broken, mouldy or unfixed things that still remain, 6 months after our extortionate tenancy began - means that we want to leave the contract early with our money back - and they won't even consider that.What disgusting behaviour.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotAs untrustworthy as they come
As untrustworthy as they come. When making an offer on a property we found that they just simply used our offer to create a false market where there was previously no other bidder despite property being on the market for some time. We even met asking price to have it taken off market which were told would happen if we did. Outcome being some one else has also clearly been misled and ended up paying over the odds for a property based on games. Buyers be wary of this estate agent and avoid if possible.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotAbsolutely disgusting we have been…
Absolutely disgusting we have been messed around from start to finish, we was supposed to move into our new property last week then get advised the landlord not completed the necessary paperwork and it be Monday.Now today get told that the guy who was moving us in is sadly off sick and got to wait until tomorrow it’s absolutely disgusting service and the way me and my partner have been treated.
5/5
GoogleAbsolutely wonderful service - quick but not rushed, friendly but professional, and most importantly very understanding. Jade was our first point of contact and has checked in with us throughout - a great personal touch when sorting something so important! Recommend to all.
Thank you for taking the time to leave us a review. We take customer care very seriously and are delighted to hear Jade provided you with a 5* service, we will ensure she is made aware of your review. Thank you again!
5/5
TrustpilotSamantha Hunt was very helpful in the…
Samantha Hunt was very helpful in the checkout process. She made the deposit return simple and easy and was very quick to communicate. Made my experience super smooth and I would say anyone left in her hands is safe and can expect peace of mind in what can be a fairly stressful process.
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