Trusted Agent profile · Elford
★★★★★
296 reviews across 2 platforms
The Shrubbery, Elford, B79 9DG
Part of Elan Homes, see every office.
Elan Homes's office in Elford, at The Shrubbery, is rated 4.1 out of 5 across 296 reviews on two platforms, including 4 Google reviews rated 3.8.
Every review we hold for the Elford office, from every platform, shown as written. First names only.
5/5
TrustpilotHolcome Gardens feedback
Hilary at the Holcome Gardens site was friendly and engaging from the get go. Prompt to reply as well as helpful and supportive on queries raised. I would highly recommend Elan Homes based on this initial experience.
Matt,Many Thanks for your kind comments about Hilary and the experience you have had at our Holcombe Gardens development.ThanksElan Homes
5/5
TrustpilotBought a house 4 years ago from Elan…
Bought a house 4 years ago from Elan and received fabulous customer care & and after support from senior sales advisor Ken. He couldn’t have been more helpful, he was genuinely caring and professional in his approach.
Hi Jo, thank you so much for your kind comments - we will be sure to share your kind words with Kenneth.
5/5
TrustpilotFantastic customer service from Kate so…
Fantastic customer service from Kate so professional all the way through this process from start to finish excellent customer service from Kate very lovely lady. Would recommend buying with elan homes beautiful homes.
Hi Michelle,Thanks for your kind comments about Kate.We hope you have many happy years in your new Elan Home.ThanksElan Homes
5/5
TrustpilotSo far so good
So far so goodJonathan very helpfulHe knew more about what was going on with our chain than our own estate agent.Very thorough and accomodating
thank you for your kind comments regarding our Sales Team. Here at Elan we pride ourselves on delivering a quality and friendly service to our customers. We hope you continue to enjoy the Service Levels we offer.
1/5
TrustpilotPrevious 5* review now a 1* review
I previously gave a glowing review when dealing with Rosie during the sales process which started in October 2023.
5/5
TrustpilotExcellent service
Really good experience with Elan homes since it has taken over from Stewart Milnes. Janet and Kenneth have been lovely . Really good customer service , quick to respond to any queries. Thank you !
5/5
TrustpilotRecently visited a property with Elan
Recently visited a property with Elan, it was beautifully presented spacious home and the agent on site (Frankie) was very helpful, patient and friendly. She provided a lot of helpful information and took the time to answer any questions that we had. A very pleasant and informative experience overall.
1/5
TrustpilotElan homes / half a job
Lived on a new plot for 2 years and the road still isnt completed, raised drainage and dodgy paths. They wont answer calls or explain what is happening. Frustrating.
Hi,Please can you contact our Customer Care team on homes.customercare@elan-homes.co.uk or call 0845 481 8801.With details of which site you are at so we can follow up.ThanksElan Homes
5/5
TrustpilotVery good
Bought a house from Elan Homes in 2017 - great experience and product was exactly as promised. Customer service after was also very good and fixed any issues I had within a timely manner.
Hi Elliott, thank you for your kind review. We hope you love your home - please do let us know if you require any further assistance in the future.
5/5
TrustpilotJanet at Elan Homes has been superbly…
Janet at Elan Homes has been superbly helpful from reservation to now. She is always on hand to answer any questions and nothing is ever too much. We would recommend her profusely.
5/5
TrustpilotVery helpful sales personnel
Very helpful sales personnel. Guided us through the detail of our prospective personnel.
Thank you for taking the time to leave us such a kind review - the Elan team pride themselves on providing a quality service - please do let us know if you require any further assistance.
5/5
TrustpilotGood level of service receieved so far…
Good level of service receieved so far with Hilary. She has answered our long and growing list of questions, and been supportive in arranging multiple visits to the showhome.
Hi Alistair, thank you for your kind words regarding Hilary - our Senior Sales Executive - we will be sure to pass on your kind words.
2/5
TrustpilotSales rep very uninterested in selling…
Sales rep very uninterested in selling us a home!
Really disappointed and shocked to hear this - our Sales Team pride themselves on delivering an exceptional level of service - if you could please contact our Customer care team and let us know when you visited and which development we will look into this for you. Unfortunately, we are all human and can have bad days and we would love to restore your faith in Elan Homes.
4/5
TrustpilotVery pleased with everything so far
Very pleased with everything so far. Gorgeous houses. Still waiting for snags to be sorted after 2 months of moving in though, so can’t give 5 stars. will re review following this.
Dear Ms Hicks I would appreciate it if you would provide our Customer Care team with the details of your outstanding issues and they will ensure everything is reviewed and that you are provided with updates. They can be contacted on 0345 481 8805 or customercare@elan-homes.co.uk.
5/5
TrustpilotWhittingham Fold First Time Buyers
We bought our first home through Elan Homes at their Whittingham Fold site in Goosnargh. Tracey and Colin could not have been more helpful and made the process of purchasing our first home exceptional. We can not praise Tracey and Colins enough.
1/5
TrustpilotAvoid at all costs at Wrea Green.
Avoid at all costs at Wrea Green.To the MD pick up the phone and speak to me then.
Good Morning Mr Scobey,Thank you for you review, contents of which are noted.As you are aware Elan Homes became aware that a recommended solicitor was about to go into administration therefore Elan Homes notified all affected customers immediately and offered to arrange transfers of searches to avoid as Little disruption as possible. We wish you every success in finding your new home.
5/5
TrustpilotThe help and support from Jonathan…
The help and support from Jonathan Sinnott the sales representative from Elan homes.His efficiency and friendly approach made everything seamless.
Hi Janet,Many thanks for your kind comments about Jonathan.We hope you have many happy years in your Elan Home.ThanksElan Homes
5/5
TrustpilotHazelfields
We had a lovely, friendly meeting with Collette yesterday.She was very patient and answered all our queries.We are very pleased with the service provided and hope to be in our new home soon.
5/5
TrustpilotA lovely personable approach.
A lovely personable approach.Very informative Rosie gave a great first impression
Barry,Many thanks for your kind comments about Rosie.We hope you can find a Home you will love inside and out at Hazelfields.ThanksElan Homes
5/5
TrustpilotThe team have been very helpful…
The team have been very helpful throughout the whole process so far. They are quick to respond and very easy to contact.
1/5
TrustpilotI am writing again as no response from…
I am writing again as no response from Elan Homes to the many complaints, particularly to the dire situation regarding the eyesore that you call a biodiverse green meadow that is a rubble-filled mess at the back of the development.
5/5
TrustpilotGood experience and very timely with…
Good experience and very timely with responding to queries
Thank you for your comments - if you require any further assistance please do not hesitate to let us know.
5/5
TrustpilotNew home purchase
Jonathan in the sales was excellent and very pleasent to deal with.
Hi David,Many thanks for your kind comments about Jonathan.We hope you have many happy years in your Elan Home.ThanksElan Homes
5/5
TrustpilotExcellent support offered by Ally at…
Excellent support offered by Ally at Kniver, communication has been great and we are looking forward to our new Elan home.
Many thanks for your kind comments Fiona, we will pass these on to Ally.Thanks Elan Homes
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