Every review we hold for the Edward Street office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWould give zero stars if I could. Maria has been the rudest and least professional letting agent I’ve had the misfortune to deal with. The day of move in, there was a handyman in the property who had been smoking inside, the place was not professionally cleaned. We have had no end of maintenance issues with the property, most of which were resolved in reasonable time, however I question the effectiveness of the contractors used given many problems persisted.
In November, we went 10 days with no hearing or hot water during a period I was down with flu. We moved out after 6 months; despite the property not being clean on move in day with dog hair and urine in the carpet, and one bit of carpet needing to be replaced delaying move in further, we were charged around £650 in cleaning costs despite the property being cleaner than we left it. Even the landlord was unhappy with the service provided as the letting agent hadn’t kept him up to date with what work had needed doing.
The letting agent provided no compensation or assistance when we went without heating. Didn’t even provided us with heaters.
Avoid this letting agent if you can, as both tenants and landlords. Once this company have your money, they don’t care.
If I’d spoken to clients in my job the way I’ve been spoken to here id be out of a job.
Oliver · 14 April 2024
Agent replied · 9 June 2024
Hi Oliver,
I am sorry you were unhappy with the level of service you received during your tenancy. We are aware your property did have a number of maintenance issues during your tenancy which we dealt with as quickly as we could but we can only deal with problems as they arise.
The property was professionally cleaned on entry and it was your housemates who requested for us to carry out a clean which they happily authorised and paid for. I am sorry you fell out with all of them but this is not our fault as an agency.
The boiler did break down and we had an engineer visit immediately to diagnose the issue but parts needed to be ordered which did delay the repair. As a household you were offered heaters which you declined so this is quite simply untrue and when the contractor visited he said that you had a number of portable heaters you were using to keep the house warm. We hold spare oil heaters in our office for such occasions as they are sadly unavoidable.
Your comments about our landlord being unhappy are again simply untrue, we have been working with him for a number of years and if he was unhappy with our service I'm pretty sure he would have left working with us at the end of your tenancy.
In terms of your comments relating to Maria's conduct, she worked extremely hard to get works done in your property as quickly as possible and kept all parties informed throughout the tenancy. A lot of the time this was met by yourself with shouting and rude emails.
As an agency we pride ourselves on the fact we do care about our tenants, I even dealt with one issue you had in the property at 5pm on Christmas Eve and had a contractor to you within half an hour. This is not the action of an agency that doesn't care.
Kind regards
Mike Porter
Director, Porter Property Services
★★★★★ 5/5
GooglePorter Property Management have been extremely easy to rent with!! From the initial booking process to obtaining a rental, it’s been a dream! A very professional team, special thanks to Josh for being quick and great to communicate with, as well as Maria who has been amazing with assistance of any property management. They have a brilliant rapport and reliability as well as great communication between landlords. Cannot recommend them enough! They are also very honest which is hard to come by nowadays. Thank you so much to all the team!!
Carl · 16 October 2024
★★★★★ 5/5
GooglePorter Property Services was recommended to me as the go-to lettings agent in Kemptown. Having experienced many months of stress inducing delays whilst refurbishing a studio flat and for several weeks after when the flat was listed with another letting agent, I contacted Mike Porter and hoped for a change of luck.
Best decision ever! The service we received from Mike and Josh Beaney-Ford was exceptional. Highly professional and obviously on top of their game, I was regularly kept updated and my queries promptly dealt with. Within a couple of weeks, our studio was let. I cannot recommend Mike and his team highly enough!
Annette · 14 April 2024
★★★★★ 5/5
GoogleI have used Mike’s trusted services for years, to rent out my property and more recently, sell it. He is a font of terrific and up to date property market advice. A realist when it comes to valuations (for rental and sales) with a depth of knowledge that can only come from years of experience. Don’t be fooled by his youthful good looks! ;) also, don’t be swayed or dazzled by the hope of what other agents over promise and under deliver. Mike knows his stuff and will help you with the right guidance and support. I simply can’t recommend him and his team enough for their excellent service. A fabulous local business!
Joscelin · 14 April 2024
★★★★★ 1/5
GoogleWorst customer service I have ever had, our fridge broke down in a heatwave and even though they had agreed on fixing it the same day it’s now expected over 2 weeks at best, the very relaxed staff didn’t really seem to care about anything …
Matthew · 16 April 2023
Agent replied · 11 June 2024
Hi Matthew.
While we appreciate this situation was far from ideal we did everything we could … More
★★★★★ 5/5
FacebookMike was my letting agent. He was good. Easy to get hold of and quick to address any issues that came up :)
James · 29 April 2021
★★★★★ 5/5
GoogleMaria and Mike are fantastic property managers, always straightforward, responsive and helpful. Renting with them was a great experience. Highly recommend their services if you're looking for a flat in Brighton.
Stefano · 17 August 2024
★★★★★ 5/5
Google5* service. Maria particularly has been incredibly helpful, professional and responsive during my experience renting with the agency. She has fixed any issues quickly and has been an excellent communicator throughout. Would absolutely recommend.
Laura · 14 April 2024
★★★★★ 5/5
GoogleFar better than other letting agents that I've dealt with, both Mike and Maria are responsive and helpful when dealing with a variety of issues, and the handyman is one of the friendliest there is who always goes above and beyond to get things sorted for us.
Robbie · 15 April 2023
★★★★★ 5/5
GoogleWe have rented from many agents over the years and I would say that this team are definitely the most professional and responsive. Always help out if we have any queries or issues and any issues get resolved quickly. Would not hesitate to recommend
Jackie · 15 April 2023
★★★★★ 1/5
GoogleExtremely unprofessional customer service and rude to tenants.
Bethan · 16 April 2023
Agent replied · 11 June 2024
Hi Bethan,
I am sorry you feel this way, we always try to give the best customer service we … More
★★★★★ 5/5
GoogleProfessional, friendly, and helpful staff. I have experienced resiliency, swift response, and, of course, sincerity when I dealt with the director Mike and the negotiators Georgia and Max. I would recommend dealing with them.
Salem · 15 April 2023
★★★★★ 5/5
GoogleVery reliable estate agents - constantly kept in contact throughout the process and dealt with everything in a friendly professional manner. Wouldn’t hesitate to recommend to others.
Harry · 16 April 2023
★★★★★ 5/5
GoogleWe have rented a house with Mike and Maria for 2 years and they really are the most amazing agents we have dealt with. Can’t recommend them highly enough. Wonderful service and wonderful people.
Lynn · 16 April 2022
★★★★★ 5/5
GoogleFrom starting to finishing my tenancy, Mike Porter provided a high quality and professional service and responded quickly to all the problems I encountered. A well earned 5-star review - definitely would recommend.
Samuel · 16 April 2022
★★★★★ 1/5
FacebookRented a property managed by Mike when he worked elsewhere last year. I did not find him to be that professional in his manner towards tenants. Unable to resolve problems reported and quite arrogant in his responses
Olivia · 23 October 2020
★★★★★ 5/5
GoogleWe had a really good experience with this lettings agency at a challenging time. They were extremely accommodating and helpful. Completely professional and reliable. Thank you.
Rosewan · 16 April 2022
★★★★★ 5/5
FacebookExcellent communication and quick responses. Cant recommend enough!
Georgia · 26 July 2021
★★★★★ 1/5
GoogleRating only, no written review.
Rudi · 16 April 2023
★★★★★ 5/5
GoogleRating only, no written review.
Georgia · 15 April 2023
★★★★★ 5/5
GoogleRating only, no written review.
Laura · 16 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
