Touchstone Edinburgh reviews

Hi Lydia We are very sorry to see that you have experienced issues with noisy neighbours in your building. Apologies that you did not receive a prompt response from us about this and for any inconvenience that this may have caused you. If you still need assistance with any outstanding matters, please contact us at feedback@touchstoneresi.co.uk using the Ref: Google Edinburgh. We look forward to hearing from you. Kind regards Touchstone

Hi Pip We are very sorry you didn’t receive a further response; you will receive an email from the team before the end of the week.Kind regardsTouchstone

HelloThank you for your feedback. We are very sorry to hear that you have had difficulty contacting us and that you did not receive a response to your email complaint; please accept our apologies. Please email feedback@touchstoneresi.co.uk using the ref: Trustpilot - Complaint, together with details of your tenancy and any ongoing issues, so that we can look into this further for you. Once we have received this information, we will be able to assess the situation and respond to you personally.Kind regardsTouchstone

Hi Steve Thank you for reviewing your recent experience whilst looking for a new home with our Julie Bruce. I am delighted that you found the experience straightforward. Best wishes for you in your new home. Kind regards Penny Graham Touchstone

Hi DabeetThank you for taking the time to share your experience with us; we're delighted that you're happy with our services! It's great to hear from our customers that they find our colleagues helpful and approachable; thank you. Best wishes in settling into your new home.Kind regardsTouchstone

UPDATE: Hi Mathew Thank you for making contact with our Edinburgh office. Hopefully now we can seek to conclude the matter for you. Kind regards Penny Graham Touchstone Original Message: Hi Mathew I am sorry to see that you have been experiencing difficulties arranging repairs to your property. Please could you contact me direct: penny.graham@touchstoneresi.co.uk, with details of your property and any outstanding issues, so that I can take the matter up with the relevant team. I look forward to hearing from you. Kind regards Penny Graham Touchstone

Hello MattWe are very sorry to see that you've been locked out of your property. If you haven't already spoken with a member of the team, please contact us at feedback@touchstoneresi.co.uk using the Ref: Trustpilot - Locked Out for further assistance.We look forward to hearing from you.Kind regardsTouchstone

Hi TendaiThank you for taking the time to share your experience with us; it's much appreciated. We're delighted to hear that you found our processes easy and well organised, we'll be sure to pass on your kind words to the team 😊.Best wishes to you in your new home and for the Christmas holidays.Touchstone

Hi DominikaThank your for reaching out. I am sorry that you have been experiencing some difficulties contacting us recently. Please could you contact us at feedback@touchstoneresi.co.uk with details of your property and any outstanding issues, and we'll look into this for you. We look forward to hearing from you.Kind regardsPenny GrahamTouchstone

Update: Hi Krist. We're pleased that the issue has been been resolved for you. Thank you for taking the time to update your review, we really appreciate it. --------------------------------------------------------------------------------------------Hi KristThank you for reaching out to us. We are very sorry that you have been experiencing some difficulty contacting us recently.Please contact us at feedback@touchstoneresi.co.uk using the Ref: Trustpilot with details of your property and how we can help, and a colleague will be in contact with you.We look forward to hearing from you.Kind regardsPenny GrahamTouchstone

Hello Gregor Thank you for your feedback. We are sorry to hear that you are unhappy with our … More

Hi Dilukshika Thank you for taking the time to share your experience with us; we really … More

Hello KenWe are very sorry to see that you were unhappy with our service during your time with us, and more recently with the handling of your deposit. To confirm, your review has been shared with the Operations Team. Finalising deposits can be a contentious time whilst all parties discuss the check-out report and any dilapidation costs. We work closely with the TDS, so any disputed issues/amounts should have been raised with the TDS for independent adjudication. If you are waiting on the team to finalise your deposit, please contact us at feedback@touchstoneresi.co.uk using the Ref: Google, Deposit, so that we can conclude the matter for you.Kind regardsTouchstone

Hello MhairiThank you for taking the time to share your experience with us; we appreciate it.We particularly enjoyed your warm commendation for our colleague, Felicity. It's always wonderful to receive such positive feedback about our colleagues, and we will enjoy passing your feedback onto Felicity. Thank you.Kind regardsTouchstone

Hello AlexThank you for your feedback. We are sorry that you had difficulty contacting us recently; we understand how frustrating this must have been. Please contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot - Contact, providing details about your tenancy and the reason you were calling, and a colleague will contact you. Thank you.We look forward to hearing from you.Kind regardsTouchstone

HelloThank you for posting your review of the service you received from us recently. We're delighted to hear that you found Tony to be helpful and that with his help all queries are resolved smoothly.Best wishes to you. Kind regardsTouchstone

Hi Shilpa I am sorry to see that you have been experiencing difficulties finalising the end of your tenancy. Please could you contact me direct: penny.graham@touchstoneresi.co.uk, with details of your property, so that I can review the matter with the relevant portfolio manager for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone

Hi DanaMany thanks for sharing your experience with us, we really do appreciate all feedback. We are sorry that the issue with the boiler wasn't dealt with promptly initially but really pleased that it's all sorted for you now thanks to our fab colleague, Shirley Driver. Shirley will be delighted to read your feedback, so thanks again. Best wishes to you in your new home.Kind regardsTouchstone

Hi EbenezerThank you for your time posting this review, it's appreciated.We appreciate you emphasising the fantastic work that Hannah Power undertakes to support our customers. We are happy that Hannah was able to help you navigate the process with ease and understanding.Best wishes to you in your new home.Kind regardsTouchstone

Hi HiraThank you for sharing your experience with us; it's appreciated. We're pleased to hear that you are happy with our service and found our colleagues helpful when you have needed them. Best wishes Touchstone

Hello Nicole We are very sorry that your experience with us has been below par recently and thank you for highlighting the issues you have encountered. Your feedback will be passed to the team to see where improvements can be made.Since receiving your email yesterday afternoon, our colleague Julie has been in contact with you and is working to find a mutually acceptable solution to this matter. Best wishesTouchstone

HiThank you for taking the time to provide such a wonderful review of our service, it's much appreciated. Yes, our customer portal is proving very useful to our customers, allowing them to access their tenancy information or log a repair/check for updates. Thanks again for your review and best wishes to you in your new home.Kind regardsPenny GrahamTouchstone

Hello KristenWe are sorry that you felt the need to post your review. We are aware of your current maintenance issue, which was raised yesterday. We have been in close contact with the developer to expedite your repair along with yourselves. It is our understanding that the developer has instructed one of their contractors to arrange an appointment with yourself directly.Our property manager will continue to stay in contact with you to see this repair through to completion.We appreciate your patience while we work with the developers to resolve the issue. Kind regardsTouchstone