Thorntons Property Services reviews

★★★★★ 5/5

Google

At first, I applied for the EUSS declaration and it was difficult until I met Siobhan, a great professional who did an excellent job. I was anxious when I went there because I was very afraid that I would not be able to stay and live here. But Siobhan was very kind in explaining everything to me, even though I did not understand English. She was also very kind when I had doubts. I would write to her and she would call me back immediately to reassure me. I highly recommend her. She is a great professional and I am happy that she will be able to help other people.

Anna · 17 March 2026

★★★★★ 5/5

Trustpilot

I would highly recommend James Shipman…

I would highly recommend James Shipman in the Edinburgh office for anyone looking to market their home. James is the epitome of professionalism and he strives to help. I do not care for estate agents as in general I find them quite untrustworthy and was truly surprised to come across a rare breed like James who has maintained his humanity through it all. It is evident James cares for his clients and their homes and strives for the best outcome for them. You will be in safe hands with him.

Maria · 1 October 2025

★★★★★ 5/5

Trustpilot

Linsey Mann and her team were exceptional

My circumstances found my sale and purchase quite an emotional journey. Linsey and her team were fantastic taking me through each step of the process and their knowledge of the property market must be acknowledged.

Louise · 28 July 2026

★★★★★ 1/5

Google

We went with Thorntons on the recommendation of our mortgage advisor, but unfortunately our experience was disappointing and stressful from start to finish. After instructing our solicitor, we didn’t hear from her for about a week, despite having a very short timeline before our move-in date. We later learned she was on holiday, but no out-of-office or holding email was sent. This lack of communication caused unnecessary stress and had us very close to hiring someone else. We were also assigned a trainee solicitor. Totally fine - everyone needs to learn - but it seemed she was managing most of the communication. Many of the emails appeared to be copied and pasted between us and the part exchange company, which only escalated tensions and confusion as both sides became frustrated with the lack of progress. The most concerning issue came the evening before our scheduled move-in. We were sent an email forwarding an ultimatum from the part exchange company - that if terms weren’t agreed by 10 AM the next day, they’d pull out. Our solicitor clearly knew about this deadline, as she forwarded the email herself. We responded within the hour confirming we were happy to proceed. Yet the next morning, we were told the deadline had been missed and the part exchange had pulled out. No apology or acknowledgment of how this happened. Thankfully, our sales representative for our new home (not Thorntons) managed to intervene and salvage the sale, though our move-in was delayed as a result. Had it not been for their efforts, we would have lost the purchase entirely, all because an email wasn’t sent on time. Based on our experience, I unfortunately cannot recommend Thorntons and would suggest going with a more reliable firm that prioritises communication and attention to detail, especially when handling something as critical as a home purchase.

Alysa · 17 October 2025

★★★★★ 5/5

Google

I can not recommend Ashley Brolly highly enough! Due to an ongoing family dispute, i have been with Ashley for a few years & i can't thank her enough. She is very professional / knowledgeable & definitely my voice of reason, even when I'm emotional she always knows the next step.

Nickie · 3 September 2025

★★★★★ 5/5

Google

Hannah Fraser came out top in my research for finding a conveyancing solicitor for my property in Edinburgh. Her attention to detail within a very tight timescale was excellent, thorough and straightforward. Her prompt service enabled a seemless and early settlement making the property transaction swift and complete with ease. Thank you Hannah!

Lorna · 17 April 2025

★★★★★ 5/5

Google

Having never entered into a no win no fee claim before it's safe to say I was out my depth. Kathleen and Michelle kept me informed throughout the whole process. They were always available if I had questions and extremely accomodating of both my personal circumstances and forgetful nature. They allowed me to make informed decisions in my best interests by remaining transparent and giving me pros and cons in each scenario. Overall I couldn't be happier with my experience with Thorntons and the way they handled my case. I hope to never have to use them again but if the situation did arise, it would be a no brainer to once again have them represent me. Thank you for everything.

Simon · 11 June 2017

★★★★★ 2/5

Trustpilot

Don't have staff to carry out viewings and staff member misleading the public

Dear Nicholas Barclay Property for sale and been on the market since Oct 22 near Carnoustie (Anchor Lane Johnshaven) . Tried arranging a viewing . Travelling from Edinburgh but office have no one to send to provide access on Thursday only Saturday which doesn't suit us. I note the response unfortunately the person is providing misleading information as we were not provided with alternative dates we were given Saturday only as an alternative . Poor service would not recommend could do better .

Trish · 29 May 2024

★★★★★ 1/5

Google

Thornton's Solicitors called me 24 hours before I was due to move on Thursday to tell me my ongoing purchase had been taken off the market 2 months prior. I asked if everything was ok on the Monday prior to conclude missive on my sale and was told “no red flags”, they never checked despite 2 months going by. No compensation to cover renting again while my life went into storage.

Richard · 17 April 2024

★★★★★ 5/5

Trustpilot

Sharon Connelly at Thorntons Perth

Sharon Connolly at Thorntons Property was fantastic throughout our house sale and purchase. She made the entire process feel smooth and manageable, guiding us through every step with clarity and confidence. Her communication was always prompt and reassuring, and she explained all the legal details in a way that was easy to understand.

Susan · 17 November 2025

★★★★★ 1/5

Trustpilot

Worst maintained property ever

As a new tenant I moved onto a property with a toilet that didn’t flush, a moldy washing machine, a back door that didn’t lock and a leaking roof. Would not recommend as a landlord or a tenant.

Customer · 3 December 2024

★★★★★ 1/5

Google

An absolute shambles unfortunately from beginning to end. I think this is more so the individual rather than the company. Kathleen-Erin laws on feels it acceptable to leave 3 months between communications. Doesn't stick to phone appointments and doesn't email or message saying why... Just leaves it. Absolutely diabolical, but as said before... This is only her as a partner and not the company as a whole.

Ste · 28 March 2023

★★★★★ 5/5

Google

My lawyer Stephanie went out of her way to help in any way she could, making the whole experience a lot less stressful. I would defenetly recommend Thorntons Solicitors to any one who would require there help.

Tam · 11 June 2018

★★★★★ 5/5

Google

Firm different from the rest working for the good of people seeking help. Pamela Muir is an angel doing exactly that. She helped with invaluable info and guidance. Thank you.

Skenejb · 27 March 2024

★★★★★ 5/5

Google

I highly recommend Sue Calder from Thornton’s Law for all property transactions. She has not only been excellent in conveyancing for my own property but I have recommended her to friends who have also had an exceptional service. Sue has a …

Hels · 17 April 2021

★★★★★ 5/5

Google

I found Thorntons Solicitors professional and they did work with me personally on a regular basis. I was kept up to date often by email and each step in my claim was explained thoroughly. I felt they acted very much in my best interest, securing a successful claim. I would use this firm again.

Carolyn · 11 June 2018

★★★★★ 5/5

Google

Andrew Kirkhope and Ella Killen were extremely helpful throughout my purchase. Despite the lockdown posing a challenge to the purchase, everything ended well. Very happy with the service I received.

Adam · 17 April 2021

★★★★★ 5/5

Trustpilot

House Valuation

James from Thorntons provided a thorough and professional valuation of our home, offering insightful advice and market knowledge. We received the valuation less than 24hrs later. Highly recommended for anyone needing a reliable and knowledgeable real estate agent.

Morgan · 9 July 2024

★★★★★ 5/5

Google

My Brother and I used Thornton's to assist us with a property legality. Throughout the process Hannah Fraser dealt with our 'case' and she worked tirelessly to make everything go to plan as well as keeping in constant communication with us every step of the way. We were happy with the cost of the service as well as the location of the offices being easily accessible. Very happy with the service received and would recommend. Will use again.

Fiona · 11 June 2019

★★★★★ 4/5

Trustpilot

Providing a good link between owner and tenant Thornton's have looked after my…

Thornton's have looked after my property for more than 3 years and I have very few complaints. The staff respond quickly and work with me to find the best solutions to any problems. The regular inspections keep me up to date with the state of the property and I can follow up any questions I may have, regarding the findings.

Genevieve · 23 September 2022

★★★★★ 2/5

Google

Was a bit upset as I went their to try to make a claim when I fractured my food to be told the bit of road deffect was not big enough that they would not take it any further

Jane · 11 June 2019

★★★★★ 5/5

Trustpilot

Professional & Friendly

They've been extremely professional and extremely friendly so far, which I really value as a client! They might not have the answers every time I phone up, but they have thus far always managed to come up with a solution to an issue that I face, and they are genuinely interested in fighting my corner.

Scamilton · 22 September 2022

★★★★★ 2/5

Google

Still awaiting my return call from weeks ago and very bad telephone lines

Tracey · 28 March 2023

★★★★★ 1/5

Trustpilot

You should avoid them

You should avoid them if you are looking for a property to rent or you are a landlord.

Mingkai · 21 September 2022