Strutt and Parker Edinburgh reviews

★★★★★ 1/5

Trustpilot

Samuel Gibson from the Morpeth office …

Samuel Gibson from the Morpeth office came to view our property in April 2017. Whilst there he quoted 1.5% commission. We felt obliged to market the property with the agents we had used for our rentals, as we had to go through a court process due to damage the tennants had caused. No success with the sale but we have finally won the court case! Just called Samuel back now to ask him to take on the sale and he wants 2%. As he put it "that was then and this is now". What a tool!

Steven · 19 September 2017

★★★★★ 5/5

Trustpilot

Strutt & Parker Perth Office

We used the Perth Office to sell our home after the first lock down last year. Hamish and Amy are first class. Despite the continued restrictions they were able to quickly organise the valuation, marketing and viewings. Attracted numerous viewers and received a successful offer within a few weeks of the advert going live online. Concluded the sale quickly without any issues. We would highly recommend them as selling agents for your home.

David · 5 January 2021

★★★★★ 5/5

Trustpilot

Dealing with Strutts has been very…

Dealing with Strutts has been very concise and without fault. They have delivered on tenant within a week of going to market. I'm a happy client.

Jamie · 29 September 2020

★★★★★ 1/5

Trustpilot

Had I Wanted a Project I Would Have Bought a Project

As I have been passing through complaint procedures this is my first opportunity to review Strutt and Parker. From ombudsman to court they had ample opportunity to mediate regarding their misstatements. Strutt and Parker were appalling, and my losses as an older woman are insurmountable. They were fortunate I could only afford small claims court, which they opposed wanting a full multitrack trial where the cost being so prohibitive could of left me bankrupt and homeless. Court procedures in a higher track, are robust and difficult for the litigant in person to navigate through. Although I performed weakly at the trial due to the stress and illness they caused me, my case was sound. I won the small action against this national company, the court ruling against them and in my favour. As only a small claim it was limited in the amount of award it could give but gave the maximum at that level. Called a saga by the court, Strutt and Parker claimed a substantial historic boundary feature was part of the property, but that was demolished after viewing. They claimed luxury when nothing worked, the drainage and plumbing, the heating, the fires, unbelievable in the north of England; all of which damaged my furniture, damaged everything; not a home, but squalor, and frozen. They knew and know well the vendor developer Stone Homes who they recommended. In court they claimed I was a knowledgable buyer, they with a 130 years experience in estate agency and me with my my life's investment in my only home.I won against them for their misstatement of the property, I won for the demolished historical artefact, I won against them on their disclaimer, which all meant I won against them on the ombudsman's result in their favour.Strutt and Parker should be reprinting all their UK sales particulars, their disclaimer didn't protect them in court for simple reasons. They should also look at how they engage with the ombudsman which in my experience cannot be trusted.They had the ability and chance to come out well but instead just show contempt for their home buying public.I had trusted Strutt and Parker, they abused that trust.

WENDY · 8 May 2017

★★★★★ 4/5

Google

Helpful team; good information; efficient and knowledgeable. We appreciated the time, the attention to detail, and the individual approach taken by the team at Strutt and Parker. Many thanks.

Charles · 23 October 2022

★★★★★ 5/5

Trustpilot

Strutt and Parker the best in Morpeth

Strutt and Parker in Morpeth have just completed the sale of our house. This after 3 other agents delivered no suitable buyers. i consider them t be the best for higher end properties in the area and for incredible professionalism which gained us a hefty premium over the asking price when we sold. This is the second time we have used the Morpeth office and they will be our first choice next time

Maurice · 6 November 2020

★★★★★ 5/5

Trustpilot

Thank you Strutt & Parker

Thank you to Meena, Petra and all the team who worked hard and achieved a great result with a long term let for my property.

William · 15 October 2020

★★★★★ 5/5

Trustpilot

Great from start to finish

Great from start to finish. Andrew and his team at Sevenoaks combine professionalism and friendliness to deliver a smooth and enjoyable property transaction.

Pete · 24 March 2021

★★★★★ 5/5

Trustpilot

Two pensioners received 5 star service

We had really excellent service from Strutt & Parker Gerrards Cross in moving house to Chichester, after 33 years in Gerrards CrossIn particular, we would like to mention John Roberts and Anna Mincham who looked after us so well. Anna proved to be a little treasure, who never gave up, thus ensuring that a very difficult chain remained unbroken - even during her holiday!)My wife and I.both in our 70's, were extremely grateful

Gerry · 22 September 2020

★★★★★ 5/5

Trustpilot

S&P were instrumental in the purchase…

S&P were instrumental in the purchase of our new house. The transaction was really well run by lead Simon Backhouse - responses were timely and constructive and once the deal was struck then a real help in guiding the transaction through to a successful close. if we came to sell then we would have to think very hard about looking further afield for an agent and their area coverage is impressive.

Stuart · 16 March 2021

★★★★★ 1/5

Trustpilot

S & P aren't listening !

I am continually bombarded by unsolicited mail regarding my house being on the market in Mid Cheshire.The house has not been on the market since 1978 !After last mail I emailed Adam Palmer to desist from sending it. Doesn't seem to have worked as yet again-another one falls on my hall carpet !

Tony · 7 June 2023

★★★★★ 5/5

Google

We used Strutt & Parker's Edinburgh office to sell our property and found their staff to be friendly, efficient, professional and knowledgeable. We received feedback after each viewing and regular contact updating us about the marketing of our property and the state of the property market in general. Our house was sold within three months and achieved the asking price. We would have no hesitation in using Strutt & Parker again and would highly recommend the company.

Judith · 24 October 2018

★★★★★ 5/5

Google

Excellent service from David Law and the entire Strutt & Parker team. They were professional to deal with, responsive and fast to act throughout our buying process.

Matt · 13 November 2024

★★★★★ 5/5

Trustpilot

We were really impressed with the team…

We were really impressed with the team at Strutt and Parker, as a purchaser they helped navigate our offer and negotiation. We asked for help on a couple of other aspects and it was immediately forthcoming and their recommendations of a quality that matched their own service. I hope we aren't in the market again for a while but if we were we wouldn't hesitate to instruct this team.

Lysa · 22 April 2021

★★★★★ 5/5

Trustpilot

Ed Church was great

Ed Church was great! Sold property quickly and without any drama. Very professional.

Aurora · 25 June 2022

★★★★★ 5/5

Trustpilot

Professional all the Way

I cannot compliment Strutt & Parker (Salisbury) enough. They were professional from start to finish. Our move was not an easy one, with a long chain and it was the sheer hard work, determination and confidence of the staff that meant we got the deal done. I would not hesitate to use Strutt and Parker again and I would definitely recommend them to anybody wanting to sell their house.

Amanda · 3 February 2021

★★★★★ 5/5

Trustpilot

Gina kept things moving

Gina kept things moving, reminding all parties of any matters that needed attention, so I never had to have concerns.

SHARAN · 1 April 2021

★★★★★ 1/5

Trustpilot

Wouldnt do any work with this firm in…

Wouldnt do any work with this firm in the future. Took months to pay a small invoice for works carried out at one of their managed properties. Kept asking to change the invoice address, all squabbling between each other who's department had the authority to issue payment. Complete circus full of clowns.

Oli · 26 April 2023

★★★★★ 5/5

Trustpilot

Exemplary service from Sevenoaks

Victoria, Richard and the team at Sevenoaks were true professionals, displaying great expertise and patience. First rate and thank you.

Gavin · 6 March 2021

★★★★★ 1/5

Google

Never reply to emails,no one to get hold off and repairs left undone.

Lynne · 10 October 2023

★★★★★ 5/5

Trustpilot

Great experience all round

Great experience all round. Christine has been amazing and is very quick in responding to any questions. Very professional.

Customer · 13 March 2021

★★★★★ 5/5

Trustpilot

First Class service

We have just completed the sale of our house through Edward Brassey at Strutt & Parker's Market Harborough office. The service, care, courtesy, and professionalism afforded to us has been first rate. The right result was achieved and we are delighted with the outcome. We have sold various houses over the years, but this level of expertise and service has been by far the best. Thank you.

Customer · 12 March 2021

★★★★★ 5/5

Trustpilot

Edward Church and Jane Layfield were…

Edward Church and Jane Layfield were courteous and professional. The entire team at Strutt & Parker, Canterbury, is first class.

John · 1 December 2020

★★★★★ 5/5

Google

I could not have wished for a better Estate Agent in every way. From the initial meeting with Andrew Riddell, he displayed a professional, confident and inspiring approach to the sale of my Edinburgh apartment. The sale proceeded very quickly and achieved a fantastic result . I live abroad, and he took care of every detail, ensuring that the sale was totally stress free for myself. Highly recommend.

Pamela · 23 October 2020