Trusted Agent profile · Edinburgh
★★★★★
52 reviews across 1 platform
33 Castle Street, Edinburgh, EH2 3DN
Part of Lambert Smith Hampton, see every office.
Lambert Smith Hampton's office in Edinburgh, at 33 Castle Street, is rated 1.2 out of 5 across 52 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Lambert Smith Hampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
1/5
TrustpilotLSH (Lying Scamming Hideous)
I came to check the reviews after my own hideous experience and I wasn’t at all suprised! I’m too angry to even write it all down but a DISGUSTING aggressive lying criminal fraudulent company deliberately ripping off a vulnerable disabled person on benefits. You will get your day in court/ your faces on tv one day LSH
1/5
TrustpilotWhat kind of people are you ?
What kind of people are you that you would apply for planning permission to build on a nature reserve. Disgusting
1/5
TrustpilotShould this company still be allowed to trade?
Reported to The Royal Institute Of Chartered Surveyors.Reported to The Property Ombudsman. Monies and information that should have been handed over on 22/01/24 still outstanding as of 20/05/24. Fire compliance work which should have been actioned 04/23 ignored. Utility bills not paid so additional charges applied and court action threatened. Cleaners paid excessive amounts. Landlord paid £5000 for arranging very expensive insurance. Insurance valuation report used that was totally inaccurate.*(Property built 2006 reported as 1930s. No common areas listed. Cycle store courtyard laundry bin store and lift obviously don't count.) Promise of action from senior management did not materialise. We are now considering civil action through the courts.
1/5
TrustpilotTrust the amount of one star reviews…
Trust the amount of one star reviews this company gets. The price they charge for the amount of brain power they applied is shocking. They are scam artists. The valuation team are useless and really need to be sorted out. I’m annoyed I have to give them one star. The gentleman that came to visit us, I won’t use his name but he wasn’t interested in anything that was being said. Never asked for information and simply just made up whatever he wanted to. Do not use this company. I cannot stress that enough!
1/5
TrustpilotUnacceptable lack of service
Unacceptable lack of service, only interested in stealing money from people. If ever moving into a property and you find LSH as management company, avoid it, untrustworthy, dishonest scum
1/5
TrustpilotAbsolute shambles
Absolute shambles! In process of selling house, spent £500 for a maintenance pack and they can't respond to enquiries. My solicitor keeps chasing them for a response and due to the delays the chain is on the verge of breaking. 5 months on and praying for a miracle! Total waste of time!!!!!!! Why can they not respond to a simple enquiry????
4/5
TrustpilotService charge
I contacted LSH to make a payment. I was dealt with quickly and courteously by Sophie Drury who sent over all the paperwork I needed.
1/5
TrustpilotI'm a leaseholder and after getting the…
I'm a leaseholder and after getting the invoices from hlm property management can see charges for 175 a time for paint work from this company that they didn't do. Not surprising to further find out the companies are connected. Do not trust this company they make us pay for a cleaning who dosent clean. Making the property lose value by not repairing the roof. We are currently getting help from the coucil to implement an order they sort out rats in the pipe work.
1/5
TrustpilotFareham Branch is a disaster zone
Fareham Branch is a disaster zone with the Regional Head Residential (T.R) having a severe case of email phobia and ignorance. Fareham is not a professional office and lacks integrity. I would avoid them at all costs.
5/5
TrustpilotShannon has been amazing in dealing…
Shannon has been amazing in dealing with me and has been very empathetic of my situation and her service has been amazing. I highly commend her for her services and she’s been a credit to the company
1/5
TrustpilotArdingly Court, Leicester
Hannah, I think my flat is in the same building. I concur on everything you have said. We need to get a residents group together. I haven't seen a property manager since 2005.
1/5
TrustpilotI would go lower if i could
I would go lower if i could Criminals stealing from Residents. They pay "contractors" for repairs.....and dont verify the work. Rude arrogant staff.
1/5
TrustpilotFraudulent front of house for IBidder auctions
Just taken part in an online auction for plastic crates in Bideford Devon through Ibidder on behalf of Lambert Smith Hampton. (video Available).On the first occasion mine was the winning bid at 280.00 plus costs. Time had expired and mine was the winning bid...however another 10 mins was added to the auction.I became suspicious so began video and bidding...It happened again !!Clearly the auction is being run on an illegal system.Stay clear of these con artists.
1/5
TrustpilotWhy isn't there a No Star rating?
The only reason I gave them one star is because you can't give none. My flat has lost £175K value under their care.
1/5
TrustpilotFareham Branch is not very good at all.
Fareham Branch is not very good I'm afraid to say. Tim appears to have an email-phobia.
1/5
TrustpilotChasing me for fees for a property I…
Chasing me for fees for a property I sold 3 months ago, despite them telling me what I needed to pay as part of the ridiculously expensive management pack from them and HLM property. Shambles, said would call me and then claimed my phone wasn’t taking calls, got pretty much zero response unless I emailed the managers and never got through on the phone.
1/5
TrustpilotLiar!
CAUTION! DO NOT BUY FROM THEIR AUCTION!Extremely disappointed! Do not use their 574.co.uk auction services! All they want is just take your services charge, nothing else! You won't get the thing even though you win the auction! But you still need to pay their so call admin fee! Absolutely Irresponsible! Don't waste your money and time on them!
1/5
TrustpilotVery bad customer service.
LSH are the managing agent for my block of apartments. They supply no communication and do not respond to mine or my neighbours simple queries. They are being paid by us residents but have no respect for them. It is bad practice and very disappointing from such a large organisation. I wouldn't recommend them to anyone.
5/5
TrustpilotChloe Hendrick ..... You’re a star ⭐️
Cheers Chloe Hendrick You’re a star ⭐️………. thanks for sorting my query and payment plan so quickly, very much appreciated 👏
1/5
TrustpilotThey have never turned up for viewing…
They have never turned up for viewing and no response for the offer I made. I wonder if they pre-arrange the buyers for a commission.
1/5
TrustpilotJust bad experience living in a rented…
Just bad experience living in a rented property from these people!
1/5
Trustpilot%36 service charge on commercial property and nothing gets done
I have been a tenant in a commercial property managed by them and it is total disaster ,
1/5
TrustpilotA Very Racist Company
From top to bottom a very racist company.
1/5
TrustpilotBeware of this company
They are the managing agents for my flat in Ashford.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Lambert Smith Hampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
