Gilson Gray LLP Edinburgh reviews

★★★★★ 5/5

Google

Outstanding service from Gilson Gray from start to finish. Professional, proactive, and genuinely supportive throughout the entire process. Communication was clear and efficient, and everything was handled with great attention to detail. Highly recommend to anyone looking for a reliable and trustworthy estate agent.

Plamen · 16 March 2026

★★★★★ 5/5

Trustpilot

Great communication and service

We had a fantastic experience selling two properties and purchasing a property through Gilson Gray.Alice and her team were responsive and efficient working towards our short deadline (due to wanting to move in the Summer holidays). Alice kept me updated through every step of the process, via email and phone calls. I can't recommend them enough if you are looking for an efficient service.

Beckie · 25 August 2023

★★★★★ 5/5

Trustpilot

Natasha Candlin was brilliant…

Natasha Candlin was brilliant throughout the entire process of purchasing our first home. She always replied very promptly and with detailed and thorough answers. Would highly recommend Gilson Grey and in particular Natasha if you are looking to buy/sell your home.

Louis · 27 October 2024

★★★★★ 5/5

Trustpilot

Highly recommend Emily Wray & Team!

I recently used Gilson Gray to purchase my first home and the process was smooth from start to finish. Emily Wray was so helpful and always ensured she explained the process step by step to me. I couldn't recommend Emily enough! She is professional and goes the extra mile to ensure things go through smoothly for you. Thank you again Emily and her colleague Lucy.

Ruby · 16 June 2023

★★★★★ 5/5

Trustpilot

Very professional service from Gilson…

Very professional service from Gilson Gray during a very difficult and stressful house sale.

Graham · 18 September 2026

★★★★★ 5/5

Google

We have had such a positive experience working with Gilson Gray, Jenny, Lori and the rest of their team have been lovely and guided us through the process of selling our house. Lori has been great at keeping us informed throughout, we would highly recommend Gilson Gray!

Amy · 9 June 2024

★★★★★ 5/5

Trustpilot

Great service!

Alan Craig was great to work with during our recent house purchase. He was efficient in dealing with our questions and assisting us as first time buyers. He was easily reachable, answered queries quickly and solved any problems that cropped up during the process - working wonders for us during difficult steps.

Louise · 24 June 2025

★★★★★ 5/5

Trustpilot

Great communication!

Gilson Gray looked after my house sale and ensured everything ran smoothly from start to finish. Their customer service was excellent and communication was great. Jehnnaie kept me informed and updated throughout the whole process which was much appreciated as this was my first experience of selling a house.

Mrs · 27 July 2025

★★★★★ 5/5

Trustpilot

Well done Helen Hirst

Helen Hirst was excellent in managing and completing within the time frame required even though difficulties arose from the opposition solicitors, Helen still navigated us through allowing us to exchange and complete the same day without any further delay.

Parris · 18 October 2024

★★★★★ 4/5

Trustpilot

First Time Buyer Review

I recently used Gilson Gray for my property purchase and overall had a good experience. The team were professional, helpful, and guided me through the process clearly, especially as a first-time buyer.

Kyle · 12 May 2026

★★★★★ 1/5

Google

My daughter keeps getting told they have a new IT system which is causing issues . Shes in danger of losing the house she want to buy because of this x Getting nowhere with the company

Angela · 9 April 2026

★★★★★ 5/5

Trustpilot

I can't praise Lisa and her team at Gilson Gray enough.

I can't praise enough the service, support and advice I have received from Lisa, Operations Manager and her team at Gilson Gray in the purchase of our new home.Lisa and her team kept in contact throughout the purchase. The exchange and completion (same day) ran smoothly and we was able to pick up the keys to our new property by 12:00 (noon). I highly recommend.

Debbie · 27 February 2023

★★★★★ 5/5

Trustpilot

Moving house

Marika Stucley-Lucas was very professional, friendly and attentive to our needs. She has a very friendly approach and guided us through the stress moving house. We were informed at every stage from start to completion. It was a pleasure to deal with her.

Susan · 15 July 2024

★★★★★ 5/5

Google

I have recently purchased my first property which has been a smooth process, made possible only due to the impeccable support from Alice Baker and her team. They have been extremely helpful. I would highly recommend Gilson Gray LLP to anyone looking to purchase a property with minimal stress. Their knowledge and communication is second to none.

Nikhil · 20 September 2023

★★★★★ 1/5

Trustpilot

DO NOT USE - AWFUL!!

DO NOT USE! totally incompetent, never reply. missed exchange because they ignore all emails and voicemails. Dimple Vaisnav is our contact and she never replies or answers the phone. Do not trust this company!!

Victoria · 28 November 2024

★★★★★ 5/5

Trustpilot

Sally McBride - property sale

Sally McBride dealt with the sale of our late mother’s property.

Mrs · 20 September 2026

★★★★★ 1/5

Trustpilot

Warning about this firm of solicitors

I am absolutely disgusted with the way my grandson has been treated by Gilson Gray Solicitors at the Lincoln office! Since May 2024 when he put an offer in for his first home, which was accepted by the seller within 48 hours; he has been trying to close the deal since June 2024! He telephones Gilson Gray Lincoln Office day after day and sends emails! They 'lost' his first signed, witnessed documents! PLEASE, PLEASE DO NOT USE THIS FIRM OF SOLICITORS...

Anne · 22 December 2024

★★★★★ 5/5

Trustpilot

House sale and purchase

The team at Gilson Gray were fantastic in supporting us during our house sale and purchase. The team consisting of Tracy McAlpine, Sasha Prentice, Ifrah Chaudhary and Dougal Sands were great.

Sean · 24 December 2025

★★★★★ 1/5

Trustpilot

See previous posts re

See previous posts re: sale of my sisters flat... sale now off. 6 months, yes, 6 months!¡!!! Only just responded to an email sent at beginning of October!!¡ utterly dreadful. Blaming lease complications which were dealt with 8 weeks ago. Back on market. New interest already received hopefully will be settled with new buyer and proper solicitors within next few weeks.... just checking to make sure that they are not using gilson gray....... All you guys out there reading these reviews - they are all genuine and so sad.... you have been warned!!

James · 20 December 2024

★★★★★ 1/5

Trustpilot

Avoid this company at all costs - Liars

Avoid this company at all costs. We were recommended the firm by our mortgage advisor and we had issues from the very beginning. The firm constantly lied to us and we had to make a formal complaint.Even through the complaint procedure, the firm accepted no liability for the lies we were told. We will never use this firm again, nor recommend them to anyone. Do your research and don't make the same mistake we did, by choosing Gilson Gray to carry out conveyancing procedures.

RD · 19 December 2024

★★★★★ 1/5

Trustpilot

Firm recommended by the estate agency for commission

This firm was recommended by the estate agency to our seller (in exchange of a commission).Now, a straight forward sale with no chain is taking forever. Our solicitor is still waiting for replies to her enquiries sent in August (now December).Both our solicitor and the estate agent have been contacting them for weeks and weeks to move things forward, but we are still at the same point. The estate agency has stopped recommending this firm now as they have several clients completed stuck with no communication or even basic understanding of conveyancing. But suddenly, the firm is getting 5 stars reviews, being praised for their efficiency and fast service. Do you treat your clients differently then? Or do you get your 5 stars reviews the same way you get recommendations from estate agencies (💷)?

Laura · 19 December 2024

★★★★★ 1/5

Trustpilot

The reviews here say it all

The reviews here say it all. I have never dealt with a less professional outfit in my life. Impossible to get hold of; every email is automatically replied to with an automated delay response; voicemail boxes are always full so no messages can be left, I have yet to have a conversation with our actual conveyancer - if she even exists, our buyers can't get hold of them. This is the most appalling firm of 'legals' cowboys.I fully expect to be replied to here with the same pat response others have received. The only response that will be acceptable is to halve their fee and guarantee a response to all communications within 24 hours.

DB · 16 December 2024

★★★★★ 1/5

Trustpilot

THE WORST

Dealing with Gilson Gray is like working with a large piece of lead. It doesn't move, it doesn't speak, it doesn't send emails, it doesn't reply to emails, it doesn't process information, it doesn't pick up the phone, it doesn't answer the phone, it doesn't communicate in any way, it doesn't actually do anything (certainly not it's job)........it just sits there, a large inanimate object acting as an immovable obstacle to the completion of perfectly good property sales.To echo previous reviews, they only deserve minus 5 at best. Their staff are the most feckless, incompetent group of imbeciles I've encountered during my 42 years. My current property sale has been the most unimpressive human endeavour I've ever had the misfortune to witness. There have been no problems.....other than Gilson Gray. They are a burden to society and should be eradicated immediately, so that the rest of us can go on to live useful and productive lives.To Gilson Gray - don't bother leaving your pre-fabricated generic response to this review. I won't be contacting you for anything, ever. As I've already indicated, there is little point trying to communicate with a giant piece of heavy and cumbersome metal.

Peter · 15 December 2024

★★★★★ 1/5

Trustpilot

Absolute waste of time and no faith in them

The prompt is what has gone wrong, the real question is what has gone right! I accepted an offer back in July and we are still nowhere close to exchange of contracts. I have sent an excess of 50 documents and I am not convinced these have been properly reviewed, saved or shared with the buyer.You can never get through to them on the phone. I have done a lot of leg work contacting my previous conveyancer from when I bought the house years ago and even contacting management companies for info.My original conveyancer Amanda Carr would go weeks without contacting me and then left - and I only found out she left the firm from an auto response.I made a complaint through the formal process 2 weeks ago and have not even had an acknowledgement. I have contacted every partner on the website for help as of today.Shoddy work, poor communication and endless waiting is driving me up the wall!If I could rate Zero, I would!

Heather · 12 December 2024