Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWhile the staff are fantastic, the fees for jobs and administrative cost are very expensive. Some examples are: I was able to source my own repairs for roughly 50% less for most jobs. Also, I was charged a ridiculous amount to have my flat keys posted. The check out was not done properly and once again, I was charged a ridiculous amount.NegativeValue
Steven · 12 June 2021
Agent replied · 11 June 2024
Hello Steven. We are pleased at the positive comments regarding the team.
The Letting Agent Code of Practice requires Dunpark to employ maintenance contractors that hold appropriate professional qualifications and the necessary liability insurance, whilst these can be a little more expensive than less qualified contractors, their prices are competitive and fairly priced.
A check out report, together with an inventory, provide evidence of any damage which may have occurred during the tenancy and proves who is liable. Despite our advice, you decided against completing an inventory at the beginning of the tenancy, and so our check out clerk did not have a record of the contents and condition of your property at the beginning of the tenancy. Regardless, we successfully obtained a reimbursement for you from the tenant’s deposit. During lockdown, when staff were working remotely, you requested the return of your keys. We offered to leave them in a safe for you to collect but you opted for postage. You were charged a reasonable amount for the time for us to travel to the office, collect your keys and have them posted to you.
If you would like to discuss anything further please contact us directly.
★★★★★ 5/5
GoogleI had been looking for several weeks and was becoming very tired of agents not getting back to calls and email and not showing up at viewings! Natalie was pleasant and professional throughout and provided a very personal service, always coming back to queries quickly.
Michael · 13 June 2019
★★★★★ 5/5
GoogleChris was outstanding, the home was excellent.
Pdoshi888 · 16 April 2024
★★★★★ 5/5
GoogleWas met by one of your lovely representatives today whilst viewing a property you have listed. The girl we met was very professional and very friendly and answered all our questions in great depth. Great viewing experience and also loved the house 👍 …
Janine · 30 August 2024
★★★★★ 4/5
GoogleReally lovely team, fast responses to smallest of inquiries, answering every question and quickly responding to any inconveniences. Offered a nice, property which was a great value for money- and quickly solved problems, like moths or broken equipment. Could have not asked for a better service. Really happy and impressed with their correspondence, especially during covid. The team sounds very professional and friendly! I am recommending them to all my other university colleagues.
Not happy with their partner, Ittria, who used my data behind my back to sign me up with energy company I never wanted, despite sending them numerous emails stating I can do the simple gas&bill&broadband arrangement (and being stonewalled). Untangling their mess right now, and it is very stressful. I hope Dunpark will stop using their services.
Natalia · 12 June 2021
★★★★★ 5/5
GoogleSholto the viewing agent was excellent. Knowledgable, patience and followed up promptly.
Projects · 11 August 2025
★★★★★ 5/5
GoogleI had a pleasant experience while looking for properties with Dunpark. Kaitlin Riley and others were really helpful during the viewing and application process and ensured the application went smoothly and timely. They were also understanding once we decided to go with another property.
Kale-ab · 2 May 2024
★★★★★ 5/5
TrustpilotGood Experience
I had a pleasant experience while looking for properties with Dunpark. Kaitlin Riley and others were really helpful during the viewing and application process and ensured the application went smoothly and timely. They were also understanding once we decided to go with another property.
Kale-ab · 25 April 2024
★★★★★ 2/5
GoogleAn incompetent letting agency. Take months to make repairs, we called numerous times and they kept saying they would send someone round but didn't.
Shout out to Chris Cornhill who is a top lad though mind.
Antoine · 14 June 2015
★★★★★ 2/5
GoogleWhen we were first moving into our flat, Dunpark was pretty helpful and the staff friendly. However, the flat was disgusting when we moved in and full of junk. We asked for it to be re-cleaned but it remained unpleasant. We endured this for the one year we lived there as we were all busy enough not to spend too much time at home. The moving out process was then was awful. Firstly, communication was next to none and I had to email and phone far too often to try to sort out everything at the end of the tenancy. We were charged an outrageous amount off our deposit given the state of the flat when we moved in, but I had grown so tired of waiting for replies to emails that I let them off with this money, it's already been over a month with no sign of our deposit and I do not want to delay it any more. AVOID
Heather · 13 June 2018
★★★★★ 1/5
GoogleThis letting agent has disappointed us beyond measure. The property we rent from them is full of hidden faults. The walls leak, and there is mould throughout.
A bare minimum of work has been carried out by them to fix a major leak which was evidently present before the start of our tenancy - water damage hidden behind furniture or painted over.
Streams of emails and phone calls exchanged and no repairs were carried out until our downstairs neighbour's ceiling fell in. The neighbours have now taken the issue into their own hands and managed to very swiftly and professionally arrange a repair.
Dunpark, to their credit, have provided a dehumidifier, but this is not sufficient to make the room safe to live in. On parts of the wall, the growth of mould is confluent, and has notably affected my health as well as smelling like dog breath.
On one occasion, I was disconnected for some reason during a telephone call with a member of staff at the agency. I immediately redialled and asked politely to resume my conversation, to be told the person I was speaking with was not at work that day.
1/10 for customer satisfaction.
Greg · 13 June 2016
★★★★★ 4/5
GoogleI have been with Dunpark for over a year. From the beginning, I found Emma, my key contact and property manager at Dunpark, to be professional in all dealings. She is always quick to respond to any queries and on hand on the rare occasion that issues arise.
As with most letting agencies, Dunpark outsource their maintenance work. Where subcontractors are not providing a good level of service e.g. plumbing, Dunpark are quick to address any problems with their suppliers and always follow up to check that I am satisfied.
Mino · 13 June 2016
★★★★★ 1/5
GoogleYou have to threaten Dunpark with legal action any time you want to get any kind of response from them. And as with all estate agents, Dunpark also take liberties when they know tenants are too poor or too short on time to bother fighting back.
Joseph · 13 June 2018
Agent replied · 11 June 2024
Dear Joseph, I am sorry to hear that you feel we have offered a poor service. We have looked into your complaint and can confirm that no legal action was mentioned in your communication. We believe your issue was in regards to the return of your deposit from the deposit scheme, and lack of direct communication from them. We feel that we did everything possible to assist you by asking the deposit scheme to communicate with you directly. Should you wish to discuss this further please email us at mail@dunpark.co.uk. Best, the Dunpark Team.
★★★★★ 5/5
GoogleHaving moved from Canada to Edinburgh, I had little knowledge of the city or its neighbourhoods. The staff there helped explain the areas I might want to live, and Alexandra in particular provided great personalized service. I highly recommend Dunpark Properties for their professional, friendly service.
Chris · 13 June 2018
Agent replied · 11 June 2024
Many thanks for your review Chris. Please do not hesitate to contact Dunpark in the future if you need help sourcing a new property.
★★★★★ 5/5
GoogleAfter seeing the reviews on google, I was apprehensive but gave them a chance. I was relocating and anxious about my move as it was my first in over 18 years but Dunpark couldn't have been more supportive in helping me find a property and getting me moved into my new home. It seems they have done a massive revamp and it's definitely working. Thanks to all at Dunpark I shall definitely be recommending you in future.
Harris · 13 June 2018
★★★★★ 5/5
GoogleVery impressive service throughout. The Dunpark team are friendly, proffessional, and helped us enormously - special thanks to Sarah and Victoria.PositiveResponsiveness, Quality, Professionalism
Sarah · 12 June 2020
★★★★★ 5/5
GoogleMy partner and I have been with Dunpark for several years, only finishing our tenancy as we moved abroad. …
Soraya · 16 April 2023
Agent replied · 11 June 2024
Thank you for the great review Soraya, all the best for the future!
Dunpark
★★★★★ 5/5
GoogleHaving had several different agents over the years, I can recommend Dunpark unreservedly as by far the best. Repairs, new lets and the host of safety certificates are handled efficiently, while emails are promptly dealt with.
Mike · 2 May 2024
★★★★★ 5/5
TrustpilotFantastic property letting agent in Edinburgh
We have been renting a flat with Dunpark for 8 years now and the team in place is absolutely fantastic: professional, responsive, competent and friendly. Their service is very personal and they deal with everything with a human touch, which is invaluable. Dunpark is without any doubt the best letting agent with have had in Edinburgh. (And we have used a few during our 20+ years in Scotland!)
Laetitia · 18 December 2020
★★★★★ 5/5
GoogleLetting agent we chatted with was helpful and friendly, the process for viewing a property and applying was seamless 👍 …
Walht · 28 November 2024
★★★★★ 5/5
GoogleExcellent service and very pleased to give Dunpark a 5 star review. Nothing has been too much trouble and the staff are very professional and helpful at all times. Dunpark have managed our rental property for many hassle-free years.
Gordon · 13 June 2018
Agent replied · 11 June 2024
Thank you very much Gordon - we've been pleased to help for many hassle free years! Best, Dunpark.
★★★★★ 5/5
GoogleSo far Dunpark seems to be a really nice and efficient letting agency. Not only was the letting process nice and smooth, but they were so far always quick and uncomplicated when I logged some repair/replacement that needed to be done. When I told them the mattress was getting old they replaced it within a week.
Jon · 12 June 2022
★★★★★ 5/5
GoogleHi all,
We stayed two night at Ramsay Garden apartment in Edinburgh in november 2018.
The flat was extremely elegant, cosy and clean.
The location is strategic, 5 minutes walking to Edinburgh castle and to Royal Mile and shop area.
Even though the house is quite big, the heating worked perfectly. We really enjoyed our stay and will definitively be back in case of a future trip to Edinburgh.
Francesco · 13 June 2019
★★★★★ 5/5
GoogleDunpark have been very helpful and I have particularly enjoyed dealing with Caitlin who is very efficient at getting things done as well as being very personable and pleasant..
Rebecca · 1 June 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
